How NextiraOne copes with global - SolveDirect

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4 IdeaXchange Frankfurt 6th October 2011 Unified Communications Professional Services <strong>NextiraOne</strong> Business Focus Video-conferencing Data Centers Integration Services Comprehensive Service Portfolio Call Centers Secure Infrastructure Support and Managed Services
5 2 500 Service Professionals 400 Consultants 170 Project Managers 1 200 Engineers World-Class NOCs delivering Managed Services 500 in-country Technical Experts providing local support IdeaXchange Frankfurt 6th October 2011 Service Delivery Infrastructure & Application Integration Centres Network Operating Centre Managing more than 100,000 incidents per month >90% calls answered in less than 15 seconds >85% of issues fixed remotely, 92% first-time 126 Service and Logistics Centres providing Europe-wide Logistics
Page 1 and 2: One step ahead : How NextiraOne cop
Page 3: 3 €1b 4,500 60,000 IdeaXchange Fr
Page 7 and 8: 7 IdeaXchange Frankfurt 6th October
Page 9 and 10: 9 NOC Quality Reports Vendors Workf
Page 11 and 12: 11 Decentralized and multinational
Page 13 and 14: 13 Monitoring tools Core Model Inte
Page 15 and 16: 15 Ticket sharing within NextiraOne
Page 17 and 18: 17 NextiraOne : The communication E
Page 19 and 20: 19 NextiraOne : The communication E

How NextiraOne copes with global - SolveDirect

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