Mortgage Options Brochure (pdf) - Permanent TSB

Our customer
promise
At permanent tsb we know that our customers
actively seek to avoid falling behind with their mortgage
repayments. However, in these diffi cult economic times
we understand that falling into arrears can happen. So if
you have missed a mortgage repayment(s), or if you fear
that you may miss a repayment over the coming months,
then please talk to us.
This booklet sets out details of our ‘Mortgage Arrears
Resolution Strategy’. It outlines the steps we take to help
customers who are experiencing diffi culties, or customers
who fear they may encounter diffi culties, in making their
monthly repayments. As you will see we have a range of
short and long term options designed to suit individual
circumstances and needs.
We can not and would not forgive arrears or loan balances;
however, we can help you to deal with fi nancial challenges
in a way that makes sense for all.
Our commitment to you is this: we will work with you to
fi nd a way to help you manage your cash fl ow so that you
can meet your fi nancial commitments.
So if you have fallen behind with your repayments, or if
you are worried that you might do, talk to us before a small
problem becomes a big one. We will work with you to
make things better.
Jeremy Masding
Group Chief Executive
permanent tsb Group