Current Accounts, Open24, Savings and ... - Permanent TSB

Terms and ConditionsEffective from 30 th May 2010 until further notice.

How to Operate andSecure your AccountAccess to your AccountYou may access your account in the following ways• By visiting your branch• By using ATM services within Ireland (maximumwithdrawal is €700 per day). Through ATMs outside ofIreland displaying the Cirrus Logo (for Current & ATMAccounts)• By contacting our Open24 Service at 1890 500 121(registration required)• By visiting our website www.Open24.ie (registrationrequired)• By writing a cheque on the account where a chequebookfacility is availableTRANSACTION DETAILSYour statement will specifically identify each individualtransaction. Check your account statement regularly. If youhave any queries or require clarification, raise these promptlywith the branch where you have your account.For Savings and Investment Accounts you can request acertificate of balance by visiting your branch or by contactingour Open24 Service at 1800 500 121.SECURING YOUR ACCOUNTTo ensure you receive your statements, cards and PINs makesure that you keep us informed regarding any change in yourdetails, including your name, address and telephone number.Ensure the statements and other correspondence youreceive from us are stored securely. We recommend that ifyou are destroying such items, that it is done so by burningor shredding the documents.In the case of Current & ATM Accounts, when you receiveyour card from us (ATM, Laser card), you should sign itimmediately and you should immediately destroy all expiredTransactionsBalanceEnquiryAccountMaintenanceBill Pay 3Standing OrdersMaintenance 4Direct DebitCancellations 4Branch All Yes Yes No Yes YesATM Withdrawals Yes No No No NoLaser 2 Payments/ No No No No NoCashbackInternet All 1 Yes No Yes Yes NoTelephone All Yes Yes Yes Yes Yes1. Internet Transactions allowed on certain Savings and Investments Accounts only2. Laser card is not available on Savings and Investment Accounts3. Bill pay via Telephone/Internet is not accessible to Savings and Investment Accounts4. Standing Orders and Direct Debits cannot be setup on Savings and Investments AccountsINTEREST RATESInterest rates on your account may be obtained at any branchof permanent tsb or by visiting our websiteswww.permanenttsb.ie or www.open24.ie (if you are registeredfor the Open24 Service).Current and ATM Account statements are generally issuedquarterly or at least once a year. On Savings and InvestmentAccounts, a statement of your transactions will be issued toyou at least annually unless agreed in writing with you. Thestatement will:i) where applicable, include details of the new ratesapplied to the account during the period covered bythe statement;ii) be issued to your last known postal address;iii) where tax is deducted from credit interest paid, informyou how you may obtain a certificate detailing the taxpaid.cards. When you receive corresponding PersonalIdentification Number (PIN), you should memorise itimmediately and then destroy any written record of it. Youcan change your PIN at an ATM. Ensure all Internet accesspasswords, SMS access codes and 2Factor codes are notshared with anyone.Ensure that your card is always kept safely and that thecorresponding PIN is known only to you. Thecombination of your card and PIN/Internetpassword/other security code is the key to youraccount and these should not be used or disclosed toanyone. It is for you and your use only. Should youaccess your account via our Open24 Service website,you must ensure that your passwords are not revealedto anyone, and that you do not leave the website openif you leave your computer, even for a short period oftime. If any of your PIN or passwords become known,or you suspect they have become known to others,contact our Open24 Service immediately.PAGE 1

When using your card at an ATM, be aware of the peoplearound you and of anything out of the ordinary with themachine, shield the keypad when keying in your PIN andconduct your business promptly by taking your card, cashand transaction slip (if requested). Ensure all receipts arekept secure or destroyed.If your card is lost or stolen, you should immediately notify ususing the 24-hour telephone number provided. It is veryimportant that you tell us as soon as you discover the loss ortheft, as you may be liable for some for the spending thatarises from the loss, theft or copying of the card in the periodbefore we are notified. If you act fraudulently, knowingly orwithout reasonable care in relation to the use, loss, theft orcopying of the card and/or PIN and/or Internet password orother security code on your account, as the cardholder youmay be liable for all losses.Make sure that you do not store your cheque guarantee cardand your chequebook together. When using cheques, besure to correctly fill in the amount (in words and value) andthe date before signing, drawing a line through any unusedspace. Use the counterfoil as your record. Should yourchequebook be lost or stolen, contact your branchimmediately.You should not write post-dated cheques on your account. Ifyou write post-dated cheques, we may pay them if they arepresented before their due date.AMENDING AND CANCELLING PAYMENTS ONCURRENT ACCOUNTSOnce received by us for execution all payments areirrevocable. However, if you wish to amend or cancel aninstruction that you have given us we will use our reasonableendeavours to make such amendment or cancellation if it ispossible for us to do so. Any amendment or cancellationinstruction should be given in writing to your branch orthrough the Open24 Service. Direct debits may be cancelledup until the end of the business day preceding the dayagreed for debiting the funds unless agreed otherwisebetween you, us and the payee of the direct debit. Standingorders must be cancelled or amended no later than 4business days before the payment due date. We reserve theright to charge for this service.Cheque payments may be stopped before they have beenpresented for payment. Such requests should be made inwriting to us or through our Open24 Service. Cheque(s)covered by cheque guarantee card cannot be stopped.COMPLAINTS PROCEDUREWe are committed to providing you with the highest standardof service. We hope that you never have any reason tocomplain to us, but if you do, we want to hear from you sothat we can address your concern as quickly and as fairly aspossible. We will deal with your complaint in accordance withour internal complaints procedure, details of which are setout in our terms and conditions.We will do our best to resolve the matter to yoursatisfaction through our internal complaint procedures.If you are still unhappy with the outcome of yourcomplaint you may refer the matter to the FinancialServices Ombudsman for arbitration. The Ombudsmanis an independent adjudicator whose services areavailable free of charge to customers who haveunresolved complaints with their service provider. TheOmbudsman will only become involved after the matterhas been processed through our internal complaintprocedures so it is important that you firstly give us theopportunity to resolve your problem.General Terms andConditionsApplicable to All Accounts andServices1 WHO WE ARE:Any reference in these Conditions to ‘you’ and ‘your’includes your personal representatives and successorsand (where appropriate) any authorised signatory or Userauthorised by you, and any Joint Account Holder. It isyour responsibility as the holder of an Account with us tofurnish each authorised signatory or User authorised byyou with a copy of these Conditions and any subsequentamendments or replacement Conditions, and to ensurethat they comply with these Conditions.Any reference to ‘we’, ‘us’ and ‘our’ means the Bank andincludes our successors and assigns. We are regulatedas a credit institution by the Financial Regulator of POBox 9138, College Green, Dublin 2 and our principalbusiness is the provision of financial services. Our headoffice is at 56/59 St. Stephen’s Green, Dublin 2 and ourregistered office is at the Irish Life Centre, Lower AbbeyStreet, Dublin 1. Our website address iswww.permanenttsb.ie. We are registered at theCompanies Registration Office, Dublin under registrationnumber 222332. Our VAT number is IE8222332J.2 DEFINITIONS AND INTERPRETATION:In these Conditions:‘2Factor Code’ means the second code to be used toconfirm a transaction on the Open24 Service which wehave deemed requires two factor authentication (andwhich may include, without limitation, high value transfersand/or adding a new transferee to an Account using theOpen24 Service). The 2Factor Code will be provided toyou by us by mobile Device.‘Account’ means an account (whether carrying a right toa cheque book or not) opened by the Bank for you.‘Agreement’ means these Conditions, all applicable feesand charges booklets and schedules, all Channel termsand conditions, all Card terms and conditions and allother documents that are incorporated into theseConditions or otherwise become part of our agreementwith you.‘ATM’ means an automated teller machine approved bythe Bank for the use of Cardholders, which are capableof dispensing cash, receiving lodgements and otherfunctions for which they may be programmed.PAGE 2

‘Automatic Self-Service System’ means the automatedsystem which enables you to access and utilise theOpen24 Service without the assistance of a customerservice adviser.‘Bank’ means Irish Life & Permanent plc trading aspermanent tsb, its successors and assigns.‘BIC’ means Bank Identifier Code.‘Business Day’ means a day (other than a Saturday,Sunday, public holiday or bank holiday) on which we aregenerally open for business in Ireland and, in relation toexecution timeframes in respect of a payment to anaccount with another bank, a day on which the payee’sbank is also open for business.‘Card’ means the permanent tsb Card (which may beenhanced and/or varied from time to time) issued by theBank to a Cardholder for use in connection with CardTransactions, including a replacement Card where a Cardhas been renewed, lost, stolen, copied, defaced,enhanced, varied or improved for Card security.‘Card Account’ means the Cardholder’s Account(s) withthe Bank in respect of which the Card is issued, on whichwithdrawals/payments shall be debited and lodgementscredited when effected by the Cardholder through or byway of a Card Transaction, and which is subject to theseGeneral Conditions and such additional Account specificterms and conditions as may be specified in the GeneralConditions or incorporated in the General Conditions byreference.‘Card Facilities’ includes all or any of the followingwhere authorised by the Bank for the Cardholder: ATM,cheque guarantee, Laser and Maestro facilities and suchother facilities or enhancements as may be attached oradded to the Card by the Bank from time to time.‘Cardholder’ means the individual to whom a Card isissued who is one and the same as the applicant.‘Cardholder Not Present Transaction’ means a DebitCard Transaction carried out where a Cardholder is notpresent in a Retailer’s outlet and provides authorisation bypost, phone, Internet, fax, or telex or other electronicmeans as may be approved for Debit Card Transactionfrom time to time to a Retailer to debit an account. Nocashback or purchases with a gratuity are available whencarrying out a Cardholder Not Present Transaction.Cardholder Not Present Transactions cannot be carriedout using Maestro.‘Card Transaction’ includes all or any of the followingwhere authorised by the Bank for the Cardholder: acheque guarantee transaction, a Cash Machinetransaction, a Laser Transaction, a Maestro Transactionand any other transaction in which the Card may be usedby the Cardholder in accessing or utilising any facility orservice to be provided by the Bank from time to time inconjunction with the Card.‘CashBack’ means the service available to a Cardholderfrom certain Retailers by which a Cardholder may, at thetime of and in addition to the purchase of goods and/orservices, obtain cash subject to the limit as set out inCondition 11(a) of the Card Conditions which may bechanged from time to time.‘Cash Machine’ means a machine which dispenses cashand/or, in some cases, receives lodgements and/orperforms other banking functions, and includes ATMs.‘Channels’ means the methods by which you may accessour various Account services, including all or any of thefollowing where authorised by the Bank for you: in personthrough our branches, by Cash Machine, by our Open24Service and by such other means as we may from time totime make available. The Accounts and services that maybe accessed and utilised may vary across the differentChannels and the limits applicable to particulartransactions or services may also vary across the differentChannels.‘Chip’ means the microchip embedded in the Card andvisible on the Card as a Gold or Silver coloured microchip.‘Cirrus Transaction’ means a Cash Machine transactionusing the Cirrus facility to withdraw cash from CashMachines outside of Ireland which display the Cirrus logo.‘Conditions’ means the General Conditions and/theAccount and/or Channel and/or service specificconditions, as amended, extended or replaced from timeto time.‘Consumer’ means a natural person who is acting forpurposes other than his/her trade, business or profession.‘Customer’ means, a person(s) (whether a natural orlegal person) who has/have opened an Account with usand includes the personal representatives, successors,authorised signatories and Users, and permitted assignsof each such person.‘Debit Card Transactions’ means Laser Transactionsand/or Maestro Transactions.‘Device’ means any device or equipment approved by usto access and use the Open24 Service including, but notlimited to, telephone, personal computer, kiosk, mobiletelephone, palm top or any other such device orequipment.‘Direct Debit’ means a service for making payments fromthe payer’s account which are initiated by the payee onthe basis of the payer’s consent (whether given by thepayer to the payer’s bank or to the payee or to thepayee’s bank).‘DIRT’ means deposit interest retention tax.‘EEA’ means the current members of the EuropeanEconomic Area as may be amended from time to time.The EEA consists of the Member States of the EuropeanUnion whose current members can be found online athttp://europa.eu/ and the member states of theEuropean Free Trade Association whose currentmembers can be found online at www.efta.int.‘Facility’ means an approved overdraft or credit facility onan Account.‘Fees Booklet’ means the current edition of our Personaland Business Banking Charges booklet, as amendedfrom time to time.PAGE 3

‘General Conditions’ means those of the Conditionswhich are applicable to all Accounts and services.‘Group’ means the Irish Life & Permanent Group, afinancial services group principally comprising lifeassurance, banking and personal finance companies.‘IBAN’ means International Bank Account Number.‘International Payment’ means a payment to and/orfrom an account outside Ireland in any currency or apayment to and/or from an account in Ireland in acurrency other than euro.‘Internet Password’ means a password initially providedby us to a User for the purposes of initial Internet accessto the Open24 Service and thereafter created by a Userin accordance with the Operating Instructions for use bythat User with that User’s Open24 Number for Internetaccess to the Open24 Service;‘Ireland’ means the Republic of Ireland.‘Joint Account’ means an Account opened in more thanone name and includes an Account in the name of apartnership.‘Joint Account Holder’ means the two or more personsor members of a partnership holding a Joint Account.‘Laser’ means an electronic point of sale service (POS)operating within Ireland and which enables theCardholder to pay for goods and/or services and in thecourse of the same transaction to obtain cash.‘Laser Transaction’ means an electronic payment usingLaser (which can include payment for Cashback) by aCardholder to a Retailer made in connection with and atthe time of purchase of goods and/or services.‘Maestro’ means an electronic point of sale service POSwhich enables Cardholders to pay for goods and/orservices. No Cashback is available using a Maestro pointof sale facility. Cash may be withdrawn from CashMachines which display the Maestro logo.‘Maestro Transaction’ means an electronic paymentusing Maestro by a Cardholder to a Retailer made inconnection with, and at the time of, purchase of goodsand/ or services.‘Micro Enterprise’ has the meaning given to it byCommission Recommendation 2003/361/EC of 6 May2003 concerning the definition of micro, small andmedium-sized enterprises.‘Open24 Number’ means the number allocated by us toa User for use by that User in conjunction with the PANand/or Internet Password created by that User;‘Open24 Service’ means the system provided by us fromtime to time to enable Users to access, transact andutilise services provided by us using telephone, Internet orother technology-based communication.‘Operating Instructions’ means the instructions issuedfrom time to time by us governing the use and operationof the Open24 Service;‘PAN’ means the Personal Access Number created by aUser in accordance with the Operating Instructions foruse by that User with that User’s Open24 Number.‘Payment Services Directive’ or ‘PSD’ means Directive2007/64/EC relating to payment services as amendedor replaced from time to time and transposed into Irishlaw.‘PIN’ means the Personal Identification Numberproduced by computer process and allocated to aCardholder for use with his or her Card.‘POS Terminal’ means a terminal situated in theRetailer’s premises which is approved for accepting,storing and transmitting Debit Card Transactions.‘Primary Address’ means your address as recorded byus, or, if there is more than one Customer on an Account,the address of the first named Customer on the Account.‘Retailer’ means a supplier of (a) goods and/or services;or (b) goods and/or services and Cashback.‘Same Day Value Payment’ means a payment madeunder our same day value payment service subject toconditions applicable at the time of payment.‘Security Features’ means any PIN or other securitycode, including without limitation any PAN, Open24Number, 2Factor Codes, SMS Access code and/or theInternet Password issued by us to a Customer or User orcreated by a User in accordance with our OperatingInstructions or other procedures, and such otherpersonalised Devices and/or security procedures thatmay be introduced in respect of the operation of anAccount from time to time.‘SEPA’ means the Single Euro Payments Area as definedby the European Payments Council as being the areawhere citizens, companies and other economic actors willbe able to make and receive payments in euro, betweenSEPA Countries whether between or within nationalboundaries under the same basic conditions, rights andobligations, regardless of their location.‘SEPA Countries’ means the current members of theSingle European Payments Area as may be amendedfrom time to time. At the date of these Conditions theSEPA Countries include the 27 EU Member States,Iceland, Liechtenstein, Monaco, Norway and Switzerland.It also includes the following territories that areconsidered to be part of the EU in accordance withArticle 299 of the Treaty of Rome: Martinique,Guadeloupe, French Guiana, Reunion, Gibraltar, Azores,Madeira, Canary Islands, Ceuta and Melilla and AlandIslands.‘SMS’ means short messaging system or equivalentfacility enabling users of Devices to send and receive textmessages using those Devices.‘SMS Access Code’ means the 5 digit passwordprovided by us to Users authorised to access the Open24Service via a text message or SMS Channel using amobile Device, and sent to the User via SMS to the mobileDevice number which the User has registered with us.PAGE 4

‘Standing Order’ means an instruction from you to us topay a specified amount from your Account on specifieddates to a specified payee.‘Transaction Slip’ means a slip produced by a POSterminal evidencing a Laser or a Maestro Transaction.‘Unique Identifier’ means a combination of letters,numbers or symbols used to identify the bank account ofthe payee when processing a payment (for example, thenational sort code (NSC) of the payee’s bank and thepayee’s account number may be required or in somecircumstances you may be asked to provide the BIC ofthe payee’s bank and IBAN of the payee).‘User’ means a Customer or a person authorised by aCustomer to use the Open24 Service on that Customer’sbehalf.‘Website’ means our websites at www.permanenttsb.ieand/or www.open24.ie, as relevant.In these Conditions where the context so allows,reference to any gender includes all genders and thesingular includes the plural and vice versa.In these Conditions headings are for convenience onlyand are not to be taken into account when interpretingthese Conditions.3 SCOPE AND ACCEPTANCE:(a) These Conditions apply to the operation of the variousAccount products and services offered by us and(unless agreed in writing to the contrary) are deemedto be incorporated in and form part of all agreementsbetween us and our Customers for such Accountproducts and services.(b) These Conditions constitute the salient terms andconditions applicable to such Account products andservices. They do not comprise an exhaustive list andshall, unless otherwise agreed to the contrary, beconstrued in conjunction with, and subject to relevantbanking law practice.(c) Business Accounts may be used only for businesspurposes and may not be used for personal purposes.Personal Accounts may not be used for any businessor commercial purposes.(d) Unless otherwise agreed to the contrary, theauthorisations, assurances, instructions andconfirmations to us from you in any application for anAccount shall be deemed to be incorporated in andform part of the Agreement for such Account.(e) Additional terms and conditions may apply to specifictypes of Account or to specific services or Channelson an Account where we approve such services orChannels for the Account. To the extent that there isany conflict or ambiguity between the GeneralConditions, and those additional terms and conditions,those additional terms and conditions will prevail.(f) Subject to any rights of cancellation which you mayhave under the European Communities (DistanceMarketing of Consumer Financial Services)PAGE 5Regulations 2004 (as amended, re-enacted or replacedfrom time to time) (the “Distance Marketing Regulations”),which apply where you have dealt with us at a distance(ie where there is no face to face contact between us egwhere we have dealt by phone, internet or post), theseConditions shall be deemed to be accepted by you onsignature by you of the application form for the relevantAccount or service and shall become binding on ouracceptance of your application. Where the DistanceMarketing Regulations apply, we shall let you know, andwill give you details of any rights of cancellation whichyou may have.(g) Copies of the Agreement may be obtained from yourbranch. These Conditions and certain otherdocuments that form part of the Agreement are alsoonline at www.permanenttsb.ie4 CUSTOMER INFORMATION:(a) The Criminal Justice Act (1994) (as amended,re-enacted or replaced from time to time) and theThird Anti Money Laundering Directive asimplemented in Ireland require us to satisfy ourselvesas to your identity and the identity of any otherCustomers on an Account before opening an Account,permitting transactions on an Account or providingcertain services.(b) We shall make such enquiries and/or request suchinformation and/or documentation from you as maybe required in accordance with statutory and bankregulations.(c) We shall be under no obligation to comply with anydirections in relation to an Account, including withoutprejudice to the generality of the foregoing,withdrawals or transfers without such forms ofidentification as we shall deem necessary.(d) You have the right at any time to request a copy ofany ‘personal data” within the meaning of the DataProtection Acts 1988 to 2003 (as amended,re-enacted or replaced from time to time) that we holdabout you (for which we may charge a small fee) andto have inaccuracies in that information corrected, bywriting to our Head of Compliance, permanent tsb,56/59 St Stephen’s Green, Dublin 2.(e) We will retain and use the information provided by you(whether in the application for the Account orotherwise) and any information relating to the conductof the Account (including any personal data) for thepurposes of processing the application for theAccount, managing and administering the Account,managing and administering the Open24 Service(where applicable), and group reporting and analysis,as well as for any other purpose to which you haveconsented. Agents, sub-contractors or othercompanies in the Irish Life & Permanent Group mayprocess this information on our behalf.(f) Subject to the other provisions of this Condition 4,information concerning you will not be disclosed by usexcept where required or permitted by law orregulation (which may include disclosure to regulatorybodies, law enforcement agencies and other publicbodies to whom we or other companies in the Irish

Life & Permanent Group are obliged to discloseinformation), or with your consent.(g) We may make such enquiries about you as we fromtime to time consider appropriate and may provideinformation provided by you in the application for theAccount and any information relating to the conductof the Account to credit reference agencies (who willadd details of our search, and information in relationto the conduct of your Account(s) and any creditagreements, to your record, and who may disclose thisinformation to third parties for credit assessmentpurposes).(h) Provided you have given consent, information providedby you (whether in the application for the Account orotherwise) and any information relating to the conductof the Account may be used by us to:(i)(ii)transmit to you information relating to otherproducts, services, special offers, promotions,competitions run by us or other companies in theIrish Life & Permanent Group or other carefullyselected third parties which we think you mayfind of interest; andprovide such information to other companies inthe Irish Life & Permanent Group or to othercarefully selected third parties so that they cantransmit to you details of their products, services,special offers, promotions and competitions.(i) We may provide any information concerning you to:(i)(ii)any (or to any proposed) assignee, transferee,mortgagee, chargee, novatee, grantee, otherdisposee or successor and their respectiveofficers, employees, agents and advisers;any other member of the Irish Life & PermanentGroup for group reporting and analysis;(iii) any person with whom we have entered orpropose to enter into contractual relations inrelation to an Account or service provided to youor who provides or proposes to provide servicesto us in connection with an Account or serviceprovided to you, and their respective officers,employees, agents and advisers; and(iv) if there is more than one account holder on anAccount, the other(s) account holders and theirrespective advisers.(j) We may, but shall not be obliged to, record or monitortelephone conversations for security and trainingpurposes, to verify instructions and to maintain qualityservice standards. Any such recordings or transcriptsthereof may be used in evidence in any dispute or inthe handling of any complaint and may also be usedas proof of any instruction and shall be conclusiveevidence in these regards.5 JOINT ACCOUNTS:(a) Where two or more persons hold an Account, theJoint Account Holders shall be jointly and severallyliable for their obligations to us.(b) Where the Account is a Joint Account and the JointAccount Holders authorise any number of them tooperate the Joint Account, all acts done under thatauthority in relation to the Joint Account or any of theservices provided now or in the future in connectionwith the Joint Account and all debits arising on footof same shall bind all Joint Account Holders jointlyand severally.(c) Where the Account is a Joint Account and we havenotice of a dispute between the Joint AccountHolders (or any of them), we may cease to permitwithdrawals from the Joint Account, and subject toour discretion, dealing may not be permitted on theJoint Account until we receive a new written mandatefrom the Joint Account Holders.(d) On the death of any Joint Account Holder, thebalance of the Account plus accrued interest may, onproduction of the appropriate Revenue and, whererequired, testamentary documentation, be withdrawnin total or retained in the name(s) of the survivingJoint Account Holders(s).(e) Additional terms are applicable to certain JointAccounts, depending on the Account type, as furtherspecified in these Conditions.6 MINORS:(a) Where an Account is to be opened in or transferredto the sole name of a minor between the ages of 7and 16, the consent of the parent/guardian shall berequired.(b) Where an Account is required to be opened by aminor and the minor has not attained the age of 7years, the Account shall be in the name of the minor’sparent, guardian or person in loco parentis and alltransactions on the Account shall be effected undersuch name only.(c) Where the minor has attained the age of 7 years, theAccount may be transferred into the minor’s name orotherwise at the discretion of the parent, guardian orperson in loco parentis, subject to Condition 6(a)above.(d) We may at our discretion alter the age which must beattained by the minor in order for the minor to openan Account in the minor’s own name.7 TRANSACTION AMOUNTS:(a) Depending on the Account type and Channel availedof by you, we may place conditions on the minimumbalance, maximum balance, lodgement or withdrawalamounts that may apply. In the case of largewithdrawal amounts, we reserve the right to make anysuch payments in the form of a bank draft for securityreasons.8 SET OFF:(a) In addition to any other right of set off, lien or similarright to which we may at any time be entitled, we may(but shall not be obliged to):PAGE 6

(i)(ii)hold and retain any credit balance to which youare now or hereafter entitled on any Account untilsuch time as all or any of your obligations to ushave been discharged in full;combine all or any of your accounts (including allAccounts); and/or(iii) apply any credit balance (whether matured ornot) to which you are now or hereafter entitled onany Account in discharge of any of yourobligations (whether matured or not) to usregardless of the currency of such balance orobligation.(b) If the balance and the obligation referred to inCondition 8(a)(iii) are in different currencies, we mayconvert either the balance or the obligation at amarket rate of exchange customarily utilised by us inour usual course of business for the purpose of theset-off.(c) If the obligation referred to in Condition 8(a)(iii) isunliquidated or unascertained, we may set-off anamount estimated by us in good faith in accordancewith commercially reasonable standards to be theamount of that obligation.9 FEES AND CHARGES:(a) Details of the fees and charges which are charged byus on Accounts are set out in the Fees Booklet (aspublished from time to time) which is available onrequest at any branch of the Bank.(b) Subject to notifying the relevant regulatory authoritywhere applicable, we may from time to time alter suchfees and charges and introduce new fees andcharges, giving 30 days notice in accordance withthese Conditions. Where we alter any fees or chargesthat are applicable to the services provided under thePayments Services Directive, we will give you at least2 months notice. Where a change in fees is to yourbenefit, we may, at our discretion, give you shorternotice.(c) You may be eligible to apply to have certain fees andcharges exempted. The conditions under which feesand charges are discounted and/or exempted areavailable on request at any branch of the Bank.(d) Where applicable, those fees and charges which theFees Booklet indicates are pre-notified will be debitedto the relevant Account quarterly (or at such otherintervals as may be indicated in the Fees Booklet fromtime to time or as agreed with us). Where the feesand charges to be charged are above €12.70, theywill be pre-notified to you 14 days in advance of beingdebited from your Account. Other fees and chargeswill be debited as they arise or as otherwise indicatedin the Fees Booklet from time to time, without priornotification to you.10 DEPOSIT INTEREST RETENTION TAX:(a) Accounts held by Customers, with certain exceptions,are liable for DIRT.(b) DIRT is deducted, where applicable, from interestcredited to the Account. This is deducted wheninterest is paid and forwarded by us to the RevenueCommissioners.(c) A certificate of interest credited to an Account can beobtained from the branch where the Account is held.Customers eligible to reclaim DIRT should remit thiscertificate with the relevant form to their local taxoffice.11 NON-RESIDENT ACCOUNTS:(a) Accounts held by non-residents must be operated inaccordance with statutory conditions and bankingregulations. An additional form must be completedwhere a non-resident Account is required.(b) We reserve the right to designate a non-residentAccount as being other than a non-resident Accountwhere the amount invested in the Account falls belowthe sum of €12,600 or such other minimum amountas may be prescribed by us from time to time.(c) Where the amount invested in a non-resident Accountfalls below the sum of €12,600 (or such otherminimum amount as may be prescribed by us fromtime to time) and the Account is re-designated as anAccount other than a non-resident Accountaccordingly, the Account will not revert to its previousdesignation as a non-resident Account if the amountinvested exceeds the sum of €12,600 (or such otherminimum amount as may be designated by us fromtime to time) at any time subsequently, save oncompletion of the form specified at Condition11(a)above and then only in respect of interest capitalisedafter receipt by us of the completed form.(d) We will make no change in the minimum amountwithout you receiving reasonable notice of suchchange.12 PAYMENT INSTRUCTIONS(a) You are solely responsible for the accuracy of eachpayment instruction. We are not responsible for anydelay or error which arises from incomplete, unclear,inconsistent or mistaken instructions which you giveus or by us accepting, where we exercise ourdiscretion to do so, an instruction in a form other thanour standard form for payment instructions.Where you give us inconsistent instructions (forexample, where the receiving bank’s NSC or BICand its name and address details do not match),we shall not be liable for acting in accordancewith any part of those instructions.(b) Where signing instructions are not provided to us inrespect of a Direct Debit in accordance withapplicable scheme rules, we may rely on theinstructions received from the payee’s bank in order tomake the payment.(c) Direct Debits are subject to applicable scheme rules.(d) Before a payment is made from your Account, youmust comply with our applicable procedures includingcompleting, either manually or online, the relevantPAGE 7

payment instruction or the relevant Standing Order orDirect Debit instruction.• In the case of a payment to another bankaccount these will also include providing allnecessary Unique Identifiers to enable thepayee’s bank and payee’s bank account to beidentified.• The Unique Identifiers required for domesticpayments are currently the NSC of the payee’sbank and the payee’s bank account number,although in some circumstances you may beasked to provide the BIC of the payee’s bank andIBAN of the payee. Details of the UniqueIdentifiers required for International Payments arespecified at the time of set up of the paymentinstruction.(e) Before we can make a payment you must authorisethe transaction by completing our relevant instructionform or by providing us with written instructions inanother form which contains all of the information werequire, signed by you or your authorised signatory inaccordance with the mandate held by us. Where youuse one of the Channels to authorise a transaction,you or your authorised signatory must follow whateverinstructions we may give to you.(f) We will accept and endeavour to implement anyinstructions received by us in respect of paymentsfrom your Account provided that:• you or the relevant authorised signatory followour applicable procedures and authorise thetransaction in accordance with Condition12(e).• you or the relevant authorised signatory have dulycompleted and authorised all applicable paymentinstructions or we have otherwise receivedinstructions on your behalf in accordance withany applicable Direct Debit scheme or otherprocedure;• we are not prevented from following theinstruction by any law or regulation or othercircumstances beyond our reasonable control;• you have sufficient cleared and available funds inyour Account to meet the instruction concernedand all applicable charges; and• all other conditions required by us have beenfulfilled.If we do not accept a payment instruction in respectof a payment that is subject to the PSD (this wouldexclude for example cheques and other negotiableinstruments), we will notify you of this within theexecution timeframes set out or referred to in theseConditions, and if possible we will also notify you ofthe reasons for not accepting the payment instruction,unless restricted by law or regulation from doing so.(g) Once received by us for execution, paymentinstructions are irrevocable. However, if you wish toamend or cancel an instruction that you have given us,we will use our reasonable endeavours to make suchamendment or cancellation if it is possible for us to doso, subject to the following:• Payment instructions for transfers betweenAccounts (whether in your name or in the nameof another of our Customers) cannot be amendedor revoked after receipt by us.• Any amendment or cancellation instructionshould be given in writing to your branch or insuch other form as we may prescribe.• You will be liable for any additional fees orexpenses or foreign exchange losses which ariseout of any such amendment or cancellation orany payment investigation initiated at yourrequest. We reserve the right to charge you forrevoking any payment instruction.• Direct Debits on your Account may be revoked byyou at the latest by the end of the Business Daypreceding the day agreed for debiting the funds.You may only revoke a Direct Debit after this datewith the payee’s agreement, which will be in suchform as we may specify from time to time, andwith our agreement. We may charge you forrevoking a payment after the end of the BusinessDay preceding the day agreed for debiting thefunds.• You may cancel or amend a Standing Order bygiving written instructions to your branch at least4 Business Days prior to the payment due date.(h) Our ability to execute a payment instruction in a timelymanner is dependent on our receiving the relevantinstruction in good time before the payment:• In the case of payments, this should be beforethe cut off time for the payment methodconcerned. Any instruction received after the cutoff time on a Business Day or any instructionreceived on a non Business Day will, subject toour acceptance of such instruction, be processedon the next Business Day.• The cut off times for International Payments andSame Day Value Payments are specified at thetime of the transaction and are available online atwww.permanenttsb.ie.• In the case of Standing Orders we must receiveand accept written instructions at least 4Business Days prior to the payment due date.• In the case of Direct Debits, the payer mustprovide the written instruction to the payee in thetimeframes provided in the applicable schemerules. Details of the Irish scheme rules areavailable from the Irish Payment ServicesOrganisation online at www.ipso.ie.Except where we agree a specific receipt date, detailsof when we will be deemed to have received apayment instruction for the purposes of the above willvary depending on the method by which you instructthe payment. Instructions received during normalPAGE 8

working hours through the branch at which therelevant account is held will be deemed to be receivedon that Business Day. Paper initiated payments willbe deemed to be received on the following BusinessDay.(i) If you wish to make a payment to or from yourAccount in a currency other than the currency inwhich your Account is denominated, a currencyconversion will be required. The exchange rate usedfor such a conversion will be the exchange ratepublished by us applicable at the time of thetransaction.(j) Standard exchange rates used for converting foreignexchange transactions are available upon request inyour branch and at the time of completion of thetransaction.(k) If you instruct us to make a payment in a currencyother than the currency of the payee’s account, thepayee’s bank may convert the payment into thecurrency of the payee’s account. We have no controlover how the exchange rate of the payee’s bank iscalculated or when that exchange rate will be applied.(l) Subject to Condition 22, we may use intermediary oragent banks and clearing and settlement systems ofour choice to execute any payment.(m)You must notify us without undue delay on becomingaware of any unauthorised or incorrectly executedpayment from your Account. We will consider whetherthere has been undue delay in accordance withCondition 17(c).(n) We will take reasonable steps to ensure that eachSame Day Value Payment that you (in a manner whichis in compliance with the applicable procedures)instruct us to make and which we accept forexecution, is credited to the account of the payee’sbank on the same day that you instruct us to make itand in any event is made within the timeframespecified in Condition12(o).(o) We will ensure that each payment (an ‘EEA Payment”)in euro or the currency of a member state of the EEAoutside the euro area, to an account within the EEAthat you (in a manner which is in compliance with theapplicable procedures) instruct us to make and whichwe accept for execution is credited to the account ofthe payee’s bank within the following timeframes:• for all payments in euro to an account in the EEA:(i)by the end of the third Business Day afterreceipt of your instruction (in the case of aninstruction received before 1 January 2012);(ii) by the end the next Business Day afterreceipt of your instruction (in the case of aninstruction received on or after 1 January2012); and(iii) on the same day where we are both thepayer’s and the payee’s bank.• for all payments in the currency of a memberstate of the EEA other than euro to an account inthe EEA:(i)by the end of the fourth Business Day afterreceipt of your instruction(in the case of aninstruction received before 1 January 2012);and(ii) by the end the second Business Day afterreceipt of your instruction (in the case of aninstruction received on or after 1 January2012).These timeframes may be extended by oneBusiness Day where the payment is paperinitiated.Where you wish to make a payment by aparticular deadline, you should allow additionaltime to that set out above for the payee’s bank toprocess and apply the payment to the payee’saccount.(p) We will take reasonable steps to ensure that eachpayment other than a payment by way of cheque ordraft or other paper based order or voucher:• in a currency other than euro or the currency of amember state of the EEA outside the euro area,or• to an account located outside the EEA in anycurrency,(each of the above a ‘Non EEA Payment”) that you (ina manner which is in compliance with the applicableprocedures) instruct us to make and which we acceptfor execution, is made in accordance with yourinstructions in a timely manner. Any paymentexecution timeframe that we may indicate is indicativeonly and we do not guarantee that it will be met inevery case.(q) No cheque or other debit should be drawn on anAccount unless at the time of drawing there issufficient cleared balance available on the relevantAccount to meet such cheque or debit.(r) We are authorised (but not obliged) to debit anycheques, bills, debits and orders drawn, accepted ormade by you, notwithstanding that it may result in theAccount becoming overdrawn or any overdraft limitbeing exceeded.(s) We are authorised (but not obliged) to pay post-datedcheques, notwithstanding that it may result in theAccount becoming overdrawn or any overdraft limitbeing exceeded.(t) Cheques, bills, debits and orders drawn or made byyou may at our discretion be returned unpaid withoutfurther notice should payment of such items result inthe Account becoming overdrawn in excess of anyoverdraft limit.PAGE 9

(u) Where Standing Orders are returned unpaid on threeconsecutive payment dates, we will automaticallycancel the Standing Order and you will be notified ofthe cancellation.(v) In the event of manifest error or mistake, we mayreverse an amount appearing on an Account on finalposting. Any reference to the balance must beconstrued accordingly.(w) Where a cheque or other payment request ispresented to us for payment, we are under noobligation to establish the identity of the payeeprovided that your name, Account number andsignature are consistent with the Account details andmandate held.13 LODGEMENTS:(a) Cash may be lodged to your Account in a number ofdifferent ways including in-branch across counterlodgements, via our night safe facility, via our speedlodge facility and, where we have made the facilityavailable to you, via a Cash Machine enabled toaccept lodgements to your Account. When makingsuch lodgements you must carefully follow anyinstructions we give you and, where applicable, usethe lodgement dockets and envelopes provided by usfor this purpose.(b) Until we process the items comprised in a lodgementmade they are held by us at your risk. All cashlodgements received after the applicable cut off timeon a Business Day will, subject to our acceptance ofsuch instruction, be processed and credited to yourAccount no later than the next Business Day.Lodgements are deemed to be received when theyhave been verified by us, which may be after you havephysically lodged the cash (other than in the case ofin-branch across the counter lodgements). When wecheck a cash lodgement we will verify the amountactually contained therein. If this amount differs fromthe amount indicated, we will inform you of anydiscrepancy. The amount we find actually containedin the cash lodgement will be conclusive.(c) Items contained in an ATM, night safe or otherlodgement envelope shall be held by us at your riskuntil the envelope is opened and the contents verifiedand processed in the ordinary course of business.(d) You may not draw against the cheques lodged untilcleared in the ordinary course of business.(e) Lodgements are accepted on condition that if anyerror, shortfall or other discrepancy shall bediscovered by us in the contents or details of anylodgement (including, without limitation, in the event ofinput or other manifest error in the case of an over thecounter lodgement in-branch), the lodgement may beappropriately amended by us and the amendedlodgement shall be taken to be accurate and you shallbe notified accordingly in writing.14 ACCESS TO OPEN24 SERVICE:Access to an Account by the Open24 Service will be inaccordance with our Operating Instructions and termsand conditions applicable from time to time to suchaccess.15 ACCOUNT, CARD AND CHANNEL SECURITYCONDITIONS:(a) You shall keep all Cards, Devices, PINs and otherSecurity Features safe and shall not provide, discloseor divulge any of them to any other person, or noteany PIN or other Security Feature on anything carriedor associated with any Card or Device or anyadditional Security Feature, with which they might beused in combination, or in any form that would beintelligible or otherwise accessible to a third party ordo or omit to do anything else that might enableirregular or unauthorised access to, transaction on orutilisation of an Account, a Card, a Device and/or theOpen24 Service.(b) You shall immediately notify us via our Open24Service by telephone at 1800 687 687 (or, if callingfrom outside Ireland, at +353-1-212 4290), and assoon as possible (during business hours) at thebranch where the Account is maintained, if:(i)(ii)any Card, Device, PIN or other Security Feature ismislaid, lost, stolen or copied or otherwisebecomes liable to misuse;you cease to own, control or use any Device orthe number of the Device changes;(iii) you change address;(iv) you know or think it is possible that any SecurityFeature has become known to any other person;or(v)unauthorised or irregular transactions arerecorded on an Account.Such notification must be confirmed by you in writingwithin 10 days to the branch of the Bank at which theAccount is maintained. You shall take all measuresnecessary to make yourself aware of the circumstancesabove.(c) If you have made a notification to us in accordancewith Condition15(b), then none of the SecurityFeatures, or the Card or Device, may be used toaccess, transact on or utilise any affected Accountand/or the Open24 Service. If you wish to continue toavail of the Open24 Service, you must apply to us forthe issue of a new Open24 Number and create a newPAN and Internet Password, and/or contact us for anew SMS Access Code, in accordance with theOperating Instructions.(d) When a Card that has been reported lost or stolen isfound or recovered, it may not be used for any furtherCard Transactions but must be cut into two piecesthrough the magnetic strip and Chip and returned tothe branch where the account is held.(e) If we suspect that a Card is being used improperly,fraudulently or in breach of the Agreement, we maydecline to authorise any further transactions on theAccount until we have contacted you. We willendeavour to contact you before we take this decisionbut this may not be possible. You hereby agree andauthorise us to take such actions as we deemPAGE 10

necessary including suspending the Account in suchcircumstances. You agree that any contact by us insuch circumstances is for the purposes of combatingwrongdoing and is not connected to the Agreement.(f) You shall furnish us with all available informationrelative to the loss, theft or copying of the Card,Device or Security Feature and shall give allreasonable assistance to us and our agents (includingauthorising us to release information to the GardaSíochána) relating to the Card, the Device, theSecurity Feature and the Account(s) necessary tolead to the recovery of the Card, Device or SecurityFeature and/or any copy of the Card or SecurityFeature.16 INSTRUCTIONS:(a) Each time you give us an instruction, you will bedeemed to warrant to us that such instruction can befollowed by us without breaching any law orregulation. We shall not be obliged to act on anyinstruction which we reasonably believe to be inbreach of any law or regulation.(b) Where you deny authorising us to act on aninstruction, including without limitation any instructionreceived through the Open24 Service, it is ourresponsibility to prove that the instruction wasaccurately authenticated, recorded, entered in theAccounts and not affected by a technical breakdown.In this regard, we may not rely solely on the fact thatthe instruction was authorised in accordance with thePIN, the PAN, the Open24 Number, the InternetPassword, the SMS Access code or the 2Factor Code.The use of any such Security Feature will also beinsufficient by itself to prove that you haveintentionally, or because of your lack of reasonablecare, failed to adhere to these Conditions or failed tokeep the aforementioned Security Features safe.However, entries in the Account in respect oftransactions effected by Cash Machine or Chipenabled Terminals or using any Security Feature shallbe prima facie evidence of such transactions and willbe binding on you and us. If you deny that your Cardand if applicable, your PIN or other Security Featurehave been used to execute a transaction or you allegethat such a transaction has been incorrectly executed,we shall show by providing an abstract of our owninternal records that the operation was accuratelyrecorded and entered into the Account and wasneither effected nor affected by a technicalbreakdown or other deficiency. The correct recordingof previous and subsequent similar transactions shallconstitute prima facie evidence that the system wasfunctioning properly.17 STATEMENTS OF ACCOUNT AS CONCLUSIVEEVIDENCE:(a) We will issue statements for your Account to you atleast once a year. Each statement will containinformation on all payments and lodgements on yourAccount for the period covered by the statement. Youmay also request us to provide a statement for yourAccount to you on a more frequent basis (for whichwe may charge the fee specified in the Fees Booklet)or to provide you with information in respect of anytransaction or set of transactions on your Account.Statements will be provided via post.(b) As soon as you receive any account statement orpayment advice, you should examine it carefully andimmediately report any disputed transactions, errors oromissions to us. We recommend that you review yourAccount details online at regular intervals. You shouldnotify us without undue delay on becoming aware ofany unauthorised or incorrectly executed transactionthrough your branch, who may request writtenconfirmation of such notification.(c) We will normally consider that there has been unduedelay if you fail to notify us within 30 days of receiptof a statement showing the relevant transaction. Inany event, failure to notify us within 13 months of atransaction being debited to your Account will alwaysamount to undue delay. If there has been undue delayon your part in contacting us, we may not be able tocompensate you for any loss you may have suffered. Ifan incorrect amount is debited or credited to yourAccount, we may make any necessary correcting entryon your Account without reference to you.(d) Subject to the liability provisions in Condition 22below, unless you have reported to us any error ordiscrepancy in an Account statement, you shall beobliged to confirm the statement within 30 BusinessDays after receipt. In the absence of any such reportwithin such period the statement shall be deemed tohave been irrevocably confirmed by you whether ornot you have actually done so, to the intent that, savefor any manifest error, the statement shall as regardsyou thenceforth be conclusive evidence of thecorrectness of the entries recorded therein.(e) Furthermore, the failure to make any such report orconfirmation within the periods mentioned above, orthe making of a confirmation shall constitute arepresentation by you to us that the statement iscorrect and shall be an agreement by you that weshall thenceforth not be liable for any loss to whichyou may suffer howsoever arising in relation to anyentries or the balance appearing in the statement.(f) In the event of any inconsistency between our recordsas to the Account balance and the Account balanceas stated in the Account statement, passbook (ifapplicable) or letter of confirmation, our records shallbe conclusive evidence of the Account balance andthe interest accrued thereon.18 DEATH:We must be informed on the death of a Customer andthe necessary documentation must be produced beforepayment can be made in accordance with any prevailingstatutory obligations and bank regulations.19 REFUSAL:We reserve the right to refuse to open an Account and/ormake available specific Account services or Channels foran Account without stating a reason.PAGE 11

20 CLOSURE:(a) We can close your Account immediately in any of thefollowing circumstances:(i)(ii)if you become bankrupt or go into liquidation orif you enter into a voluntary arrangement withyour creditors;if you cease trading;(iii) if you are no longer, in our opinion, able tomanage your financial affairs;(iv) if you die;(v)if any representation, warranty or statementmade by you to us is or becomes untrue in anymaterial respect;(vi) if you commit any serious, or repeated, breach ofthese Conditions;(vii) if you are in breach of any other agreement withus;(viii) if we must do so in order to comply with any law;(ix) if you use your Account for any unlawful or otherinappropriate purposes; or(x)if for any reason this Agreement becomesunenforceable or void.If we take such action we will immediately give younotice in writing that we have done so.(b) We may also close your Account for any other reasonby giving you at least two months prior notice inwriting.(c) You may close your Account at any time by a writteninstruction to your branch.(d) If your Account is closed, you must immediately payall sums owing on your Account (including makingallowance for items not yet presented) and return allCards and cheque books issued in respect of it.Interest, fees and charges will be charged up to thedate of closure.(e) Notwithstanding any closure of your Account, you willremain liable for any amounts paid from your Accountin accordance with these Conditions.(f) These Conditions shall continue to apply to you untilsuch time as your Account is closed, or we are repaidall amounts owing on your Account, whichever is thelater.21 AMENDMENT OF THESE TERMS AND CONDITIONS(INCLUDING INTEREST, FEES AND CHARGES):(a) These Conditions shall continue to apply to yourAccount unless and until altered by us in accordancewith this Condition.(b) We may vary these Conditions and the interest andcharges applicable on an Account including theinterest rate structure from time to time.(c) Unless we are permitted by law to give you shorternotice, we will notify you at least two months inadvance of any alteration to these Conditions.(d) We may notify you of any alteration to theseConditions by providing you with notice of anyalteration published in a national daily newspaper,and/or by notice displayed prominently at ourbranches, and/or by notice in writing and/or throughour Website and/or by means of another durablemedium, or by any other means required or permittedby law, with details of the alteration or the alteredConditions.(e) If you receive notice of any alteration to theseConditions, you may close your Account (or switch itto another financial institution) and simultaneouslycancel all other facilities granted to you in connectionwith your Account without having to pay any extracharges or interest. However, any early terminationcharges to which you agreed when you opened yourAccount will continue to apply. Unless and until youclose your Account, your consent to the alteration isimplied.22 OUR LIABILITY TO YOU:(a) Liability generallyIn addition to any other duty of care at any time owedby you to us and except as otherwise set out in theseConditions, it shall be your duty to take all proper andreasonable measures in the conduct andmanagement of each Account so as to prevent lossor damage of any kind to either you or us, and youshall be solely responsible for any loss or damagecaused by a breach of this duty.To the extent permitted by law and except asotherwise set out in these Conditions, we will not beliable for, and shall be indemnified in full by youagainst, any loss, damage or other liability that you orwe may suffer arising out of or in connection with anypayment from, or payment or intended payment to,your Account unless such loss, damage or liability iscaused by our fraud, wilful default or lack ofreasonable care. In no circumstances will we be liablefor any increased costs or expenses, or for any lossof profit, business, contracts, revenues or anticipatedsavings, or for any special, indirect or consequentialdamage of any nature whatever.Where we provide you with services which are notsubject to the Payments Services Directive, we shallnot be liable to you for any delay or failure caused orcharge incurred by any intermediary or agent bank orany clearing or settlement system.We are not liable for any loss or damage arising fromany refusal to carry out any instruction for a paymentfrom your Account where we are entitled to do so inaccordance with these Conditions or by law, or forany loss or damage you may suffer as a result of theway in which any such refusal is communicated toyou or to others.PAGE 12

(b) Unauthorised PaymentsNotwithstanding Condition 22(a) above, we will, inaccordance with our obligations under the PaymentsServices Directive and subject as hereaftermentioned, refund to you the amount of any paymentor withdrawal debited to your Account which was notauthorised by you and, where necessary, restore yourAccount to the state it would have been in had thetransaction not taken place. However:(i)(ii)this Condition 22(b) only applies where you area Consumer or, subject to Condition 22(e) below,a Micro Enterprise and where the payer’s bankand the payee’s bank are both located in theEEA and the payment in question was in euro orthe currency of a member state of the EEAoutside the euro area;If the unauthorised payment resulted from theloss or theft of any Card, PIN, Device, SecurityFeature or failure to follow any securityprocedures and/or the Operating Instructions oryour failure to keep the Card, PIN, Devices orSecurity Features safe and secure, you will beliable for the first €75 of loss suffered by you;(iii) We will have no liability under this Condition 22(b) for any loss suffered by you where you:(1) have acted fraudulently;(2) have intentionally, or because of your lack ofreasonable care, not used or have failed tokeep safe and secure any Card, PIN, Device,Security Feature or have failed to follow anysecurity procedure and/or the OperatingInstructions; and/or(3) have intentionally, or because of your lack ofreasonable care, failed to notify us withoutundue delay of the loss, theft ormisappropriation of any Card, PIN, Device,Security Feature or breach of any securityprocedure and/or the Operating Instructions.(iv) If there is undue delay on your part in notifyingus of the unauthorised payment, we will not beliable to make good any loss you suffer. We willnormally consider that there has been unduedelay in this regard if you fail to notify us within30 days after receipt by you of a statement foryour Account showing the relevant debit to yourAccount.(v) In any event a failure to notify us within 13months of the payment being debited to yourAccount will always amount to undue delay.(c) Incorrectly executed and non executed paymentsPAGE 13Notwithstanding Condition 22(a) above, we will, inaccordance with our obligations under the PSD andsubject to the following requirements, be liable to youfor the correct execution of any instruction to make apayment from your Account properly given by you tous in accordance with the requirements of theseConditions. However, this Condition 22(c) only(i)(ii)applies where:you are a Consumer or, subject to Condition22(e) below, a Micro Enterprise, and where thepayer’s bank and the payee’s bank are bothlocated in the EEA and the payment in questionwas or was to have been in euro or the currencyof a member state of the EEA outside the euroarea;you provided us with the correct UniqueIdentifiers for the payment in question;(iii) there is no undue delay on your part in notifyingus of the incorrect or non executed payment. Wewill normally consider that there has been unduedelay in this regard if you fail to notify us within30 days of the relevant account statement. Inany event a failure to notify us within 13 monthsof the incorrect payment will always amount toundue delay; and(iv) none of the events detailed in Condition 24(Force Majeure) prevented us from making thepayment.We shall have no liability to you under this Condition22(c) where we can prove to you and, where relevant,the payee’s bank, that the payment was received bythe payee’s bank within the applicable timeframe.Where we are liable under this Condition 22(c), wewill refund to you, without undue delay, the amount ofthe non-executed or incorrectly executed paymentand, where applicable, restore your Account to theposition it would have been in had the non-executedor incorrectly executed payment not taken place.Regardless of the issue of liability, where you notifyus of an incorrectly executed payment, we will makeimmediate efforts to trace the whereabouts of thedefective payment and inform you of the results ofsuch efforts. If as a result of our investigation weestablish that the payment was correctly executed,we reserve the right to debit your Account with ourcharges and any fees or charges levied or soughtfrom us by any other banks involved in investigatingthe payment.For the avoidance of doubt, but subject to theforegoing, where we are providing you with servicesto which the PSD applies, we will be liable to you forany charges for which we are responsible and anyinterest levied by us to which you are subject as aresult of our non-execution or defective execution ofa payment.(d) Incorrectly executed and non executed Direct DebitsNotwithstanding Condition 22(a) above, inaccordance with our obligations under the PSD andsubject to the following requirements, where, actingas the payee’s bank, we fail to correctly transmit thepayment request under a Direct Debit to the payer’sbank, we will immediately retransmit the request forpayment.

We will refund to you, within 10 Business Days ofyour request, any amount debited to your Account bymeans of a Direct Debit if:statements will be sent to the Primary Address annuallyin arrears or sooner at such other intervals as the Banksees fit.(i)you are a Consumer or, subject to Condition22(e) below, a Micro Enterprise, and where thepayer’s bank and the payee’s bank are bothlocated in the EEA and the payment in questionwas or was to have been in euro or the currencyof a member state of the EEA outside the euroarea;29 COMPLAINTS PROCEDUREWe are committed to providing you with the higheststandard of service. We hope that you never have anyreason to complain to us, but if you do, we want to hearfrom you so that we can address your concern as quicklyand as fairly as possible.(ii)we receive the refund request within eightweeks of the amount being debited to yourAccount; and(iii) you can show us that (i) the amount so debitedexceeded the amount that you could reasonablyhave expected taking into account your previousspending pattern, and (ii) you were not notifiedby us or the payee of such amount at least fourweeks before the due date.(e) Conditions 22(b), 22(c) and/or 22(d) shall not applyto Micro-Enterprises in the event that the regulationswhich implement the PSD in Ireland permit us toexclude Micro-Enterprises from the scope of theprovisions of Articles 60 and 61, Article 75, andArticles 62 and 63, respectively, of the PSD.23 WAIVER:No time or indulgence, which we may extend to you andno waiver by us of any breach of any term or condition ofthese Conditions, shall affect our rights and powershereunder.24 FORCE MAJEURE:We will not be liable for any loss you may suffer if we areprevented from providing any service to you as a result ofindustrial action, power failure or any other cause beyondour reasonable control.25 CURRENCY:Unless otherwise agreed, all Accounts shall bemaintained in euro.26 LANGUAGE:These Conditions and all information and communicationwith you will be in English.27 STATUTORY RIGHTS:No provision in these terms and conditions shall affectyour statutory rights under the Consumer Credit Act1995 or any regulations made thereunder. In the eventof any conflict between these terms and conditions andsuch rights, your statutory rights shall prevail.28 NOTICES:All correspondence, notices and account statements (ifapplicable) will be sent to the Primary Address and, inthe case of a joint account, shall be deemed to havebeen sent to all the joint account holders. AccountIf you raise a complaint:(i) We will deal with your complaint fairly, courteouslyand promptly.(ii) Your complaint will be logged and fully investigated.(iii) We will identify the cause of the complaint and takesteps in as far as possible, to prevent it happeningagain.(iv) We will give you an explanation and an apologywhere we have made a mistake.You can make your complaint:(v) By phoning the relevant branch or department.(vi) By visiting your local branch.(vii)By writing to the Manager of the relevant branch ordepartment concerned. If you are sending in awritten complaint please provide your phone numberso we can discuss your complaint with you.If you contact us in person or by phone, we will offer youthe option of having your verbal complaint treated as awritten complaint for the purposes of the processdescribed in the next section.Following receipt of your complaint:(i) We aim to resolve all issues where possible on thespot.(ii) If the issue requires further investigation we will sendyou a written acknowledgement of your complaintwithin 5 businesses days and give you the name ofthe person dealing with the issue.(iii) If for some reason, we have not resolved yourcomplaint within 20 Business Days we will send youa written update.(iv) In exceptional circumstances, where the matter is notresolved within 40 Business Days we will write toinform you and let you know when you can expect afull reply. We will also include contact details of theFinancial Services Ombudsman.Every effort will be made to agree a fair and reasonableresolution with you. However, if you are not satisfiedwith our response please contact our CustomerRelations Department at:PAGE 14

Customer Relations Department, permanent tsb,Churchyard Lane, Douglas,Cork.Tel: (021) 730 4567Fax: (021) 730 4597Email: CustomerRelationsDepartment@permanenttsb.ieWe will do our best to resolve the matter to yoursatisfaction through our internal complaintprocedures. If you are still unhappy with theoutcome of your complaint you may refer thematter to the Financial Services Ombudsman forarbitration. The Ombudsman is an independentadjudicator whose services are available free ofcharge to customers who have unresolvedcomplaints with their service provider. TheOmbudsman will only become involved after thematter has been processed through our internalcomplaint procedures so it is important that youfirstly give us the opportunity to resolve yourproblem.The Ombudsman may be contacted at the followingaddress:Financial Services Ombudsman’s Bureau,3rd Floor, Lincoln House,Lincoln Place, Dublin 2Lo Call: 1890 882090Tel: (01) 6620899Fax: (01) 6620890A customer service adviser may terminate a telephonecall made by you if you become abusive or engage theadviser in vexatious or frivolous requests.30 CONTACTING US:At the date of issue of these Conditions our contactdetails are as set out below. These may change fromtime to time and up to date details can be found on yourstatements or online at www.permanenttsb.ieOur address is:56/59 St. Stephen’s GreenDublin 2For lost, stolen or misused Cards or Security Features,telephone us, 24 hours a day, at:1800 687 687 (or, if calling from outside Ireland, at+353-1-212 4290).For all other queries telephone us, during the hours of8am to 10pm (Monday to Friday) and 10am to 2pm(Saturday), excluding bank holidays in Ireland, at:1890 500 121 (or, if calling from outside Ireland, at+353-1-212 4101).31 CONTACTING YOU:You shall immediately notify us of any change of addressor any change of contact number, including withoutlimitation any change of number where you use Devicesto access and use our Open24 Service.PAGE 15Subject to applicable law, we may contact you by post,fax, phone, online, by email or in person.32 ELECTRONIC COMMUNICATIONS AND RECORDS:You agree that we may, at our option and/or inconnection with the Open24 Service, contact youelectronically and use and record electronic information,documents, originals and records and that you will notobject to any electronic records or electronic informationbeing used including, without limitation in anyproceedings, purely because they are in electronic formor because they may not be best evidence available ofthe matters to which they relate.33 GOVERNING LAW:The Agreement is governed by the laws of Ireland andfor our benefit you submit to the Irish Courts with respectto any dispute arising out of or in connection with theAgreement.34 SEVERABILITY:If at any time any of these Conditions is or becomesinvalid, illegal or unenforceable in any jurisdiction in anyrespect, the validity, legality and enforceability of theremaining provisions thereof shall not in any way beaffected or impaired thereby.Current AccountsTerms and Conditions1 SCOPEThe terms and conditions in this section (the “CurrentAccount Conditions”) apply to the operation of thevarious current Account products offered by us and(unless agreed in writing to the contrary) apply inaddition to the General Conditions, and are deemed tobe incorporated into and form part of the Conditions andall relevant Agreements between us for such Accounts.In the event of any inconsistency or ambiguity betweenthe General Conditions and the Current AccountConditions, the Current Account Conditions shall apply.2 NEGOTIABLE INSTRUMENTS:(a) Bills of exchange, cheques, drafts or other negotiableinstruments are accepted subject to examination andnegotiation and are transmitted for collection at yourrisk. Items credited to an Account may not be drawnagainst until cleared (that is, until any lodgementmade by cheque or similar instrument has beenhonoured).(b) In the event that any item is returned unpaid, we maydebit the Account to which it was originally creditedand/or any other Account held in the Bank by you.(c) In the case of a lodgement made in a branch officeof the Bank of a cheque or a draft drawn on a bankwithin Ireland, the normal clearing period is 5 clearingbusiness days from the date of the lodgement.

(d) In the case of a lodgement in a branch office of theBank of a cheque or a draft in a foreign currency or aeuro cheque or draft drawn on a bank outside Ireland,the normal clearing period is 25 clearing businessdays from the date of the lodgement.3 PAYMENT INSTRUCTIONS:The provisions of Condition 12 of the General Conditionsapply to any payment instructions issued in respect ofyour Account.4 OPERATING IN CREDIT AND OVERDRAFTS:(a) Save where we have granted an overdraft Facility onan Account, each Account must be operated in credit.Where a Facility has been granted on an Account,the Account must be operated within the overdraftlimit from time to time applicable to the Account.(b) Without prejudice to Condition 4(a) of these CurrentAccount Conditions, we may at our discretion permityou to overdraw in excess of an agreed overdraft limitor where no overdraft limit has been agreed. Howeverpermitting an excess on any particular occasion oroccasions (however frequent) shall not oblige us todo so on any other occasion. We will notify youwhere you have failed to operate your Account incredit for more than a month, or if you have anoverdraft, where you have operated your Account inexcess of the agreed overdraft limit for more than amonth.(c) The granting by us of a Facility on an Account shallbe subject to such terms and conditions as may beagreed between us.(d) Where we, in the absence of a Facility, havepermitted you to overdraw on an Account, the amountoverdrawn will be repayable on demand.5 DEBIT INTEREST(a) Where we have granted a Facility on an Account,debit interest is calculated and charged on a dailybasis on the cleared daily debit balance on theAccount. That is, allowance is not made for cheques,drafts or other credits lodged until value has beenreceived or for credit interest accrued but not yetcredited to the Account.(b) Debit interest will be debited to the Account quarterly(or such other intervals as may be agreed) in arrearsand on final payment.(c) Details of interest rates are available on our Websiteand in-branch. Unless we agree otherwise with you,we may vary our interest rates at any time at ourdiscretion. Any changes in the applicable interestrate will be announced by: (i) advertisement publishedin at least one national newspaper published andcirculated in Ireland and (ii) statement of accountaddressed to you in accordance with our terms andconditions.(d) In addition to debit interest, a surcharge will apply toany drawings under the Facility in excess of theprevailing credit limit. Such excess drawing, if any,cannot under any circumstances be taken by you asan implied increase in your Facility limit.(e) Where there is a debit balance on an Account forwhich no Facility has been authorised, both debitinterest and surcharge interest will be charged onsuch balance.(f) Any surcharge arising will be calculated and debitedto your Account in the same manner as interest. Therate of surcharge interest is available in our FeesBooklet.(g) Where the interest to be charged is above €12.70, itwill be pre-notified to you 14 days in advance ofbeing debited from your Account.6 CREDIT INTEREST:(a) Certain current Account products may from time totime be eligible to earn credit interest. Where acurrent Account is entitled to credit interest suchinterest is calculated on a daily basis on the clearedcredit balance. That is allowance is not made forcheques, drafts or other credits lodged until value hasbeen received. Tiered rates of interest may beapplied at our discretion. Interest will be credited tothe current Account quarterly (or at such otherintervals as may be agreed) in arrears less DIRT asappropriate at such intervals as are applicable to theAccount type and on final payment. Interest will notbe paid on any amount debited on the currentAccount in respect of the day of each such debit.(b) The rate of interest payable in respect of creditbalances and the manner of calculation thereof maybe varied at our discretion from time to time.(c) Where the rate of Interest is varied we will notify youby giving you at least 2 months notice unless we arepermitted by law to give you a shorter period ofnotice.(d) Where, pursuant to Condition 6(a) of these CurrentAccount Conditions, you open an Account or you arealready the holder of an Account which, for thepurposes of these Conditions, is eligible to earn creditinterest*, we will credit interest annually, applicable tocleared Account balances of up to €1,500.00 (orsuch other amount as we may, from time to time,allow), subject to the following conditions:(i)(ii)In the case of either you having an existingeligible Account, or in the case you do not havean existing eligible Account or ATM Account andyou open a Switch Current Account, you, ineither case, must register for the Open24Service and also request, through the Website,that interest be credited to your relevant Accountsubject to the conditions in this 6(d) whereuponinterest will accrue not later than 7 BusinessDays from the date of such request.You must arrange for a cleared minimumlodgement to the eligible Account of €1,500.00per calendar month (or such other amount as wemay from time to time decide).PAGE 16

(iii) The relevant Account will continue to be eligiblefor interest where you have failed to lodge theminimum amount in any 2 months within thecalendar year.(iv) The relevant Account must remain open as atthe close of business on the 31st December ineach year in order for the interest to be creditedto the Account.(v)The Account type is non-business and/or is nota Student Current Account.(vi) Account holders who from our records arestudent or business customers are not eligible toearn credit interest.(vii)The interest rate applicable to the eligibleAccount shall be our Standard Switch CurrentAccount Credit interest rate (subject to any otherinterest rate which we may introduce from timeto time under certain circumstances) applicableon cleared Account balances of up to €1,500.00(or such other amount as we may from time totime allow) and which interest rate may be variedat our discretion from time to time.(viii) Where any of the above Conditions are notcomplied with in any one calendar year, interestwill not be paid and will not be credited to thatAccount for that calendar year.(ix) Notwithstanding the provision in Condition 6(a)of the Current Account Conditions for thecrediting of interest on a quarterly basis, creditinterest will be credited less DIRT, whereapplicable, on the next Business Day followingthe 31st December of each year.(x)Where a Switch Current Account is opened by anew customer**, the bank may from time to timeoffer a special introductory interest rate*** onbalances up to €1,500 (or such other amount aswe may from time to time allow) for a period wemay decide at our discretion subject to thisCondition 6(d) of the Current AccountConditions.* Switch Current Account, Current Account, CurrentAccount Plus and Loyalty Current Account (excludingLoyalty Accounts which are not described on accountstatements as Loyalty Current Accounts).** New customer is a customer who has no existingcurrent account or ATM Account with the Bank.*** The special introductory rate is only available inrespect of one Switch Current Account per Customerand therefore will not be available in respect of anyother Switch Current Account whether held in yoursole name or jointly with another or others.7 SWEEP FACILITIES:(a) In certain circumstances we may at your requestgrant a facility (a ‘Sweep Facility”) on an Account, thatis to say a facility under which we may transfer fundsPAGE 17from another designated account with us to meetpayment or withdrawal requests or other debits onthe Account. If a Sweep Facility is granted it will besubject to our terms and conditions applicable fromtime to time to Sweep Facilities.(b) Where you have requested and we have agreed thata Sweep Facility will apply to an Account, you shallspecify to us the other account (the ‘SpecifiedAccount”) with the Bank from which transfers may bemade by us so that sufficient funds are available onthe Account to meet payment or withdrawal requestsor other debits on the Account.8 CHEQUE TRANSACTIONS(a) The Customer shall not draw any cheques whichwould create any unauthorised overdraft or whichwould cause any authorised overdraft limit to beexceeded.(b) Cheque must be kept safe and all reasonable careand precautions should be taken by the Customeragainst either being lost or stolen.(c) The amount of any cheque transaction shall bedebited from the Account within the normal clearingcycle (usually 5 Business Days).(d) If the cheque book is lost / stolen or mislaid, theCustomer shall immediately notify us in the mannerspecified in Condition 15 (b) of the GeneralConditions.9 CHEQUE, LASER, ATM AND OPEN24 CARDS:Any cheque, Laser ATM, Open24 or other Card issued byus in respect of an Account shall also be subject to ourterms and conditions applicable from time to time tosuch Card or Cards which are available at the applicationstage, online on our Website and which are provided atthe time of issue of the relevant Card.10 THIRD LEVEL STUDENT CURRENT ACCOUNT:In addition to the above Current Account Conditions andthe General Conditions, the following terms andconditions in this Condition 9 apply to the Third LevelStudent Current Account (hereinafter ‘Student CurrentAccount’)(a) You must be 18 years of age or over and in full timethird level education at an Approved Institution asrecognised by the Central Applications Office (CAO)(an ‘Approved Institution”) to apply to open or convertan existing current Account to a Student CurrentAccount.(b) A Student Current Account can be maintained at ourdiscretion from the date of opening or conversion toa Student Current Account until the earlier of:(i) the expiry of a period of five years from the dateyou convert or open the Account; or(ii)the date you advise us that you have ceased tobe a full time third level student, whereupon we

will convert the Student Current Account to apersonal current account, known as the SwitchCurrent Account subject to the terms andconditions of that Account.(c) We will give you 30 days notice prior to theconversion from a Student Current Account to theSwitch Current Account, where the conversion takesplace in the circumstances set out in paragraph (b)(i)of this condition.(d) Where your full time third level education extendsbeyond five years the period may be extended withour agreement for a further period.(e) To open the Student Current Account, you arerequired to provide evidence in writing of enrolment ina full time third level educational course at anApproved Institution, which includes full timepostgraduate studies with a minimum duration of oneacademic year. You may from time to time berequired to produce evidence of attendance in fulltime third level education at an Approved Institution.(f) You may only have one Student Current Account atany time and the Account must be in your sole name.(g) You as the Student Current Account holder areentitled to claim an exemption from certain fees andcharges set out in Condition 9 of the GeneralConditions. You must request the exemption at thetime of opening of or conversion to, a Student CurrentAccount and for certain transactions/services youmust also request the exemption at the time of thetransaction/service (for example purchase/sale ofbank drafts, foreign cheques and notes).Credit Limits /OverdraftsTerms and Conditions1 SCOPE:The terms and conditions in this section (the “FacilityConditions”) apply to the operation of a Facility on yourAccount and (unless agreed in writing to the contrary)apply in addition to the General Conditions, and aredeemed to be incorporated into and to form part of theConditions and any relevant agreements between us forsuch Account and/or Facility. In the event of anyinconsistency or ambiguity between the GeneralConditions and the Facility Conditions, the FacilityConditions shall prevail.2 FACILITY:Any Facility, if approved, will be a euro facility, (unlessotherwise stated). You may drawdown on the Facility atany time up to a maximum of your approved credit limit(or any increase or decrease thereof as notified to you)on your Account on which the Facility is made available.Please note that cheques/debits presented over andabove the prevailing credit limit may be returned unpaidwithout notification or advice to you. The giving of noticeor advice to you on any occasion or |occasions shall notoblige us to notify or advise you on any subsequentoccasion.3 VARIATION OF CREDIT LIMIT:We may vary your credit limit by giving you 10 days noticeor such other notice as is legally required. If you requestthe variation, we may notify you that it is to take effectimmediately.4 REPAYMENT:In accordance with our normal practice, all amountsdrawn and outstanding under the Facility and all interestand other sums payable in respect of the Facility will bedue and payable, or, as the case may be, repayable at anytime forthwith on demand.5 EXPIRY:Without limiting or affecting our rights under Condition 4of these Facility Conditions, the Facility will continue untilthe expiry date specified for the Facility. If no such date isspecified, the Facility shall be subject to periodic review(which will normally be on an annual basis) and we mayterminate the Facility at any time by giving you suchnotice, if any, as is legally required.If we make demandunder Condition 4 we may also prohibit any furtherdrawdown on the Facility and proceed to terminate theFacility by giving you such notice, if any, as is legallyrequired. You may terminate the Facility at any time bynotifying us in writing and repaying all amountsoutstanding on the Facility and all interest accrued (butunpaid) up to the date of repayment.6 RIGHT OF WITHDRAWALIn addition to your contractual right to terminate thisFacility at any time in accordance with Condition 5, youalso have the right under applicable law to withdraw fromthe Facility within 14 calendar days (the “withdrawalperiod”) of concluding the Facility agreement or receivingit or a copy of it (whichever is the later). If you withdrawfrom this Facility within the withdrawal period you mustrepay, within 30 days of dispatching notice to us of yourwithdrawal, the amount borrowed with interest to the dateof repayment. If you do not exercise your right ofwithdrawal the terms of this Facility will continue to apply.7 INTEREST:Interest will be payable on the cleared daily debit balanceunder the Facility at the applicable interest rates as variedfrom time to time at our discretion and will be debited toyour account quarterly in arrears and on final payment.Interest will accrue from day to day and be calculated onthe basis of the actual number of days elapsed and a 365day year or 366 day in a leap year and will be payable aswell after as before any judgment or demand. Anychanges in the applicable interest rate will be announcedby: (i) advertisement published in at least one nationalnewspaper published and circulated in Ireland and a (ii)statement of account addressed to you in accordancewith our terms and conditions. In addition to debit interest,a surcharge will apply to any drawings under the FacilityPAGE 18

in excess of the prevailing credit limit. Any surchargearising will be calculated and debited to your Account inthe same manner as interest at the bank’s surchargeinterest rate as applicable from time to time. Such excessdrawing, if any, cannot under any circumstances be takenby you as an implied increase in your credit limit. The rateof surcharge interest is available in our Fees Booklet.8 SECURITY:The Facility must be secured at all times by the security, ifany, specified by us. Any mortgage which we hold over aproperty which is a housing loan (within the meaning ofapplicable consumer credit law) for your general liabilitiesto us will not secure the Loan if it would cause the Loanto be a ‘housing loan’ (within the meaning of that Act).9 FEES AND EXPENSES:You will pay on demand all costs and expenses incurredby us preserving or enforcing or seeking to enforce orpreserve our rights under the Facility. You will also beliable to pay such other fees and expenses as may fromtime to time be applicable to the Facility in accordancewith our standard fees and expenses as applicable fromtime to time.10 MINIMUM CREDIT PERIOD:The Facility is subject to the condition that your Accounton which the Facility is made available must operate incredit for a minimum period of 30 days (consecutively orotherwise) in any 12 month period. If this Condition 10 ofthe Facility Conditions (as amended, extended orreplaced from time to time) is not complied with, theinterest rate may be reviewed by us and a higher ratecharged retrospectively.11 SET OFF:We may (but shall not be obliged to) transfer at any timethe whole or any part of any balance standing to thecredit of any account(s) maintained by you with us to anydebit balance on any other account(s) regardless ofwhether such accounts are with different branchesand/or are denominated in different currencies.12 STATUTORY RIGHTS:No provision in the Conditions shall affect your statutoryrights under the Applicable consumer credit law or anyregulations made thereunder. In the event of any conflictbetween these the Conditions and such rights, yourstatutory rights shall prevail.13 SPECIAL CONDITIONS:If there is any conflict between any special conditionsspecified by us in relation to the Facility and theConditions, the special conditions shall prevail.14 JOINT AND SEVERAL LIABILITY:If the Account is a Joint Account, the liability of eachJoint Account Holder for the Facility shall be joint andseveral and the act of default of any one of the JointAccount Holders shall be deemed to be the act or defaultof all of the Joint Account Holders. We may release orPAGE 19grant time or indulgence to any of the Joint AccountHolders without affecting our rights against the other(s)of the Joint Account Holders.15 ASSIGNMENT:We may assign or transfer our rights, benefits and/orobligations in relation to the Facility and we may impartany information concerning you or the Facility to anyactual or proposed assignee or transferee. Oursuccessors, assigns and transferees will be able toenforce and proceed upon the Facility as if a partythereto.16 CORRESPONDENCEA copy of the Facility Conditions are provided to each ofthe other contracting parties. All other correspondencewill be sent to the Primary Address in accordance withthe General Conditions.17 NOTICES:Any notice or demand in respect of the Facility may beserved by us on you personally or by being left at orposted to your address last known to us. Any notice ordemand so served shall be deemed to have been servedon you (i) when served (if served on you personally); (ii)when left (if left at the above mentioned address) or (iii)two days after posting (if sent by post) and in providingservice by post it shall be sufficient to show that thenotice was properly addressed and postednotwithstanding that it was in fact delivered or wasreturned undelivered.Open24 ServiceTerms and Conditions1 SCOPEThe terms and conditions in this section (the “Open24Conditions”) apply to the use of the Open24 Service and(unless otherwise agreed in writing to the contrary) applyin addition to the General Conditions and are deemed tobe incorporated into and form part of the Conditions andany relevant Agreement between us for the Open24Service. In the event of any inconsistency or ambiguitybetween the General Conditions and the Open24Conditions, the Open24 Conditions shall prevail.2 USE OF SERVICE AND APPLICATION OF THESECONDITIONS(a) The Open24 Service may be accessed and utilised byUsers who:(i)(ii)are aged 12 years or over or, if they wish to availof credit facilities, are aged 18 years or over;have requested registration and complied withour registration process;(iii) have received from us a User’s Open24 Number;(iv) have created a PAN in accordance with theOperating Procedures;

(v)have satisfied any applicable authorisation and/orsecurity requirements; and(vi) have, if they wish to avail of Internet access,created an Internet Password in accordance withthe Operating Instructions, and/or, if they wish toavail of SMS Channel access, have received an SMSAccess code from us.(b) We may in our absolute discretion, without assigningany reason, refuse to accept a request for registration.(c) The following Conditions govern the use of theOpen24 Service and each User shall be bound bythem.(d) The User undertakes to comply strictly with theseConditions and the Operating Instructions (which aredesigned to minimise the risk of unauthorised use ofthe Open24 Service).(e) The Open24 Service may be accessed and utilised viasuch Channels as we may from time to timedesignate. The Open24 Service may only be accessedand utilised in accordance with the OperatingInstructions and these Conditions.3 AUTHORITY TO BANK(a) You authorise and instruct us to act on all instructionsand requests that are received through the Open24Service provided the instructions and requests aremade by use of the relevant Open24 Number, PANand, where applicable, the Internet Password, SMSAccess code and/or 2Factor Code. Although we mayfrom time to time require other additional means ofpersonal identification, we shall not be obliged to doso and we may act on such instructions and requestswithout taking any further steps to ensure that theinstructions or requests are genuine.(b) You must notify us without undue delay on becomingaware of the loss or theft of any Open24 Number,PAN, the Internet Password, SMS Access code and/or2Factor Code. We will consider whether there hasbeen undue delay in accordance with Condition 17(c)of the General Conditions.(c) A customer service adviser may decline to act on anyinstruction or request for information received throughthe Open24 Service when providing assistance to aUser to access and/or use the Open24 Service if thecustomer service adviser believes that the Open24Service is being accessed and/or used in an irregularor unauthorised manner but we shall not be liable forany failure on the part of a customer service advisor todo so. Instructions or requests received through theAutomatic Self Service System will normally beprocessed automatically. However, if during suchprocessing we believe that the instruction or requestis irregular or unauthorised, we may terminate suchprocessing.(d) We may decline to act on any instruction or requestuntil it has been confirmed in writing and signed byyou. We reserve the right to not act on any instructionor request received otherwise than by means of aChannel authorised in respect of the Account inquestion.4 OBLIGATIONS OF CUSTOMER(a) The User shall provide and maintain at the User’s ownexpense any Devices needed to access the Open24Service and shall ensure that such Devices satisfy alltechnical and other requirements specified by us inthe Operating Instructions.(b) The User is responsible for disconnecting and clearingany information from any Device used to access theOpen24 Service before leaving such Devicesunattended.(c) The User shall delete from the memory of any Deviceany SMS Access code or 2Factor Code that isreceived. The User should memorise such numbersbefore deleting them from the Device. In the case ofthe number being forgotten, a new number can berequested through the Open24 Service via theWebsite. We shall not be liable for any loss or damagearising out of or in connection with the failure of theUser to delete the SMS Access code or 2Factor Codefrom the Device upon receipt of same.(d) Information received by SMS from us will be stored onthe relevant mobile Device until such time as asubsequent SMS is received from us or the Userdeletes the SMS, whichever occurs earlier.Accordingly, the User acknowledges that the User issolely responsible for maintaining the confidentialityand security of the Device and any such SMS afterreceipt. We shall have no liability to the User inrespect of disclosure of any SMS after receipt.(e) The User shall ensure that all instructions given by theUser to us through the Open24 Service are accurateand complete and (where applicable) prior toconfirming any such instruction, shall ensure that theinstruction as relayed back to the User for thepurpose of confirmation through the Open24 Serviceis that which the User intends. These instructions mayinclude providing all necessary Unique Identifiers toenable the payee’s bank and payee’s bank account tobe identified. The User is solely responsible for theaccuracy of each instruction. We are not responsiblefor any delay or error which arises from incomplete,unclear, inconsistent or mistaken instructions whichthe User gives us. Where the User gives usinconsistent instructions (for example, where thereceiving bank’s Unique Identifier and its name andaddress details do not match) we shall not be liablefor acting or not acting in accordance with any part ofthose instructions.(f) The Customer on the Account accessed and usedthrough the Open24 Service will pay all applicabletransactional fees and charges from time to timepayable for services provided through the Open24Service in accordance with the Fees Booklet fromtime to time applicable. All costs incurred by the Userin accessing and utilising the Open24 Serviceincluding the cost of telephone calls and Internetaccess shall be at the User’s expense.PAGE 20

5 NORMAL CONDITIONS CONTINUE TO APPLYThe Open24 Service is a method of accessing andutilising services provided by us. Accordingly, save to theextent that these Conditions provide otherwise, allmandates relating to the Accounts and all Conditionsapplicable to the Accounts remain in full force and effect.In particular:(i) the User may not use the Open24 Service towithdraw funds from an Account without givingthe period of notice required by the termsapplicable to the Account. Failure to do so mayresult in a delay in the execution of theinstruction or, at our discretion, a charge payableby the User to us;(ii)the User may not use the Open24 Service tocreate any indebtedness to us or cause anyoverdraft or other limit to be exceeded unless wehave previously agreed that indebtedness or limit.Accordingly, any instruction for any transactioninvolving a withdrawal from an Account received throughthe Open24 Service will require the User to havesufficient cleared funds in the Account or a sufficientoverdraft or other Facility available on the Account inorder to enable us to complete the instruction.6 AVAILABILITY OF SERVICES(a) Although it is our intention that the Automatic SelfService System will be available to Users 24 hours aday 365 days a year and that customer serviceadvisers will be available 8am to 10pm (Monday toFriday) and 10am to 2pm (Saturday), excluding bankholidays in Ireland, there will be occasions when dueto technical, security, maintenance, administrative orother reasons (whether within our control or not)some or all of the Services normally available throughthe Open24 Service will not be available. Accordingly,we may from time to time, without incurring anyliability to the User, temporarily suspend any or all ofthe Open24 Services for such periods as we shalldetermine.(b) We shall, on giving not less than 2 months notice toUsers, be entitled to terminate permanently theOpen24 Service or any element thereof.(c) We may from time to time add to, withdraw, suspend,amend or otherwise alter all or any of the Services,which may be accessed and utilised through theOpen24 Service. Details of the Services available fromtime to time will be given in the Operating Instructionsand on the Website. We may amend, supplement orreplace the Operating Instructions from time to time.7 FEES AND CHARGESWe shall be entitled to charge transaction fees and chargesto Users utilising the Open24 Service and from time totime to alter such fees and charges. Full detailsof all fees and charges from time to time payable by Usersfor utilising the Open24 Service are available at any branchof the Bank, via the Open24 Service or the Website and inthe Fees Booklet. We may debit the relevant Account withany fees and charges payable by a User for utilising theOpen24 Service in respect of that Account.8 ACCOUNT BALANCE INFORMATION(a) While we currently operate a real-time on-line system,which enables immediate updates to Accounts, thetime necessary to complete the processing ofinstructions and requests may vary depending onwhether they can be immediately processed and thenature of the instruction or request. Accordingly theUser acknowledges that account balance informationgiven through the Open24 Service is as up-to-date asour systems permit at the time of the User’s enquirybut it may not reflect transactions that are in hand, butwhich still have to be processed or verified. Forexample, it may take account of a cheque which hasbeen lodged to the Account but which has not yetcleared, if that cheque is returned unpaid we will debitthe Account with the amount of the cheque. We willnot be liable for any loss suffered by reason of anyAccount balance information not being accurate or up-todate.(b) Any loan Account balance provided through theOpen24 Service may not represent the total amountrequired to settle that loan Account.9 DEATH OF A CUSTOMERNotwithstanding the death or incapacity of a User, weshall be entitled to provide all information requested andexecute all instructions given through the Open24Service with the use of that User’s Open24 Number,PAN, Internet Password, SMS Access code and/or2Factor Code until we have received actual written noticeof such death or incapacity.10 JOINT ACCOUNTSWhere an account is a Joint Account and the mandate forthat Joint Account allows us to act on instructions givenby any one of the Joint Account Holders, then it may beaccessed through the Open24 Service if any of the JointAccount Holders so consents. If the mandate for the JointAccount allows us to act on instructions given by two ormore of the Joint Account Holders, then it may not beaccessed through the Open24 Service.11 TERMINATION(a) We reserve the right to terminate the entitlement ofany User to access and utilise the Open24 Service bywriting by post, fax or e-mail or telephoning or sendinga communication by any other means (electronic orotherwise) to the User:(i)(ii)at any time subject to giving at least 2 monthsnotice to the User;forthwith on the breach, non-performance or nonobservanceby the User of any of theseConditions or the Operating Instructions;(iii) on closure of any of the Accounts accessedthrough the Open24 Service; or(iv) forthwith on the bankruptcy or other contractualincapacity of the User.PAGE 21

(b) The User may terminate the use of the Open24Service at any time by a telephone call or letter to theOpen24 Service as specified in Condition 15(b) of theGeneral Conditions.12 THE WEBSITE(a) The Customer and each User acknowledges that hisor her use of the Website is subject to the other legalterms and conditions governing the use of theWebsite and as posted on the Website from time totime under ‘Legal & Disclaimers’ and agrees to bebound by same.(b) The Customer and each User acknowledges that theuse of the Website is subject to the Data Protectionand Privacy statements as posted on the Websitefrom time to time under ‘Legal & Disclaimers’ andagrees to be bound by same.13 SECURITY RISKS(a) While we have taken all reasonable securityprecautions, the nature of communication by theInternet and other electronic means is such that wecannot guarantee the privacy or confidentiality of anyinformation relating to the User passing by suchmethods. In accessing the Website and in availing ofthe Services, the User accepts that communicationsmay not be free from interference by third parties andmay not remain confidential. The use of the Website isat the User’s sole risk.(b) The User acknowledges that any SMS it sends to orreceives from us must pass through systems operatedby mobile communication service providers, and bythird party technology providers (each an“Aggregator”) routing SMS messages between us andthose mobile communications services providers. Nomessage content is captured by the Aggregator.However, the Aggregator will retain information inrelation to the time and date of the SMS to or fromany Device, as well as the mobile phone numberassociated with the Device. This information mayconstitute personal data of the User. Any suchinformation will be protected by the Aggregator asconfidential information and will only be used by theAggregator on our instructions. We will only use suchinformation for the purposes of providing the Open24Service and/or in the event of a dispute.(c) The User accepts that the mobile communicationsservice providers are obliged to store messagecontent for a period of time for legal reasons. Thisobligation is covered in the terms and conditions ofuse published by the mobile communications serviceproviders.of such amendment has been notified to the User bypublication in a national daily newspaper, and/or by noticedisplayed prominently at our branches, and/or by notice inwriting and/or through our Website and/or by means ofanother durable medium, or by any other means requiredor permitted by law. The User may of course, onreceiving such notice, immediately terminate the use ofthe Open24 Service in accordance with Condition11(b) ofthe Open24 Conditions.15 ACCESS TO THE MY ON-LINE SERVICE(a) Where you are a customer of both the Bank and IrishLife, you can access the Irish Life ‘My-Online Services’by means of our Open24 Service, subject to theOpen24 Conditions above and subject to the My-Online Services Terms and Conditions of Irish Lifegoverning the use of that service. In the event of anyinconsistency between the Open24 Conditions above(which shall apply equally to the My-Online Services)and this Condition 15 of the OPEN24 conditions, thiscondition 15 shall prevail as between us, but only tothe extent applicable to the My-Online Services.(b) For the purposes of this Condition 15 of the Open24Conditions, unless the context otherwise requires:(i)(ii)‘Enabled Joint Holder’ means any other personwho jointly holds the plan with you.“Irish Life” means Irish Life Assurance plc of IrishLife Centre, Lower Abbey Street, Dublin 1.(iii) “My On-Line Services” means the onlineelectronic fund valuation reporting service andon-line switching instruction service for Irish Lifecustomers which is hosted by Irish Life and whichmay be accessed by Users though our Website.(iv) “My On-Line Services Website” means thewebsite from which you can access the My On-Line Service and which is currently available atwww.myonlineservices.ie, www.irishlife.ie,www.escope.ie and www.myprsa.ie and which isaccessible via our Website.(v)(vi“Plan” means the plan provided by Irish Life to theUser.“User” means a Customer who is also a customerof Irish Life and who may avail of access to theMy-Online Services (as appropriate).(c) This Condition 15 and the Open24 Conditions abovegovern your use of the My On-Line Services. Theyoperate with Irish Life’s contract with you for yourPlan. That contract is made up of:14 VARIATIONS OF THESE CONDITIONS(i)the Plan Irish Life provides to you;We may at any time amend, supplement or replace theseConditions as a result of changes in our policies, changesin technologies, to cater for new products, to comply withlegal, taxation, or regulatory requirements or othercircumstances affecting us or the services we offer. Anysuch amendment, supplement or replacement shall beeffective and binding on the User 2 months after notice(ii) Irish Life’s plan terms and conditions;(iii) Your application form;(iv) The detailed rules; and(v) Any extra rules Irish Life may add in the future.PAGE 22

Together these are known as the ‘plan terms’. If Irish Lifeneeds to amend how it provides the My On-Line Services,it can amend the Plan to the same extent.Your right to access and use the My On-Line Servicesis personal to you so you cannot transfer it. You mustfollow the instructions set out on each page of the MyOn-Line Services Website.(d) We may have to suspend access to and use of the MyOn-Line Services through your Open24 Number inconjunction with your PAN and/or Internet Passwordor other Security Feature if we suspect or believe thatsomeone has misused the services or breachedsecurity (or is likely to do so). If this happens, we willtell you as soon as reasonably possible by writing tothe most up to date record we have of your address.You understand that:alterations, you will not be allowed to switch on-line.You will be able to access the value section. If youchose either life as being able to make alterations,you will have the option to switch on-line.Our and Irish Life’s authority to act will continue untilwe receive a notice that the Plan is being transferredor that a trust has been created over the Plan. Youagree to be jointly and severally liable with all otherpeople with whom you jointly own the Plan for allliabilities and losses arising from any switchinginstructions you give under the My On-Line Serviceterms.You acknowledge that:(i)Switching instructions can only be effective fromthe time Irish Life receives them; and(i)(ii)There are certain risks in using the internet; andAccessing and using the My On-Line Services, orsending and receiving e-mail and othercommunications, cannot be guaranteed to be freefrom interference by other people or to remainprivate and confidential.(ii)There maybe delays from the moment of sendingswitching instructions over the internet and IrishLife receiving them;When Irish Life receives a properly carried-out switchinstruction, an automatic receipt confirmation of theswitch instruction will be displayed on the screen.You agree that you access and use the My On-LineServices, and send or receive e-mail and othercommunications, at your own risk.(e) The My On-Line Services allow you to see informationabout the funds and fund values given to the Plan.Irish Life gives this information in line with thequalifications (for example, switch pending) shown onthe My On-Line Services Website at the time ofviewing.The value of the investments may fall as well as rise.As a result, there is no guarantee that the valueshown will be accurate at the time you view it. IrishLife provides these values for information purposesonly so that you can track the value of the Plan. Youshould not use the values to base any investmentdecision on.All Enabled Joint Holders can see the informationabout the funds and fund values given to the Plan.(f) The My On-Line Services allow you to give Irish Lifeinstructions on-line for switching some or all of themoney invested in a plan from one fund to another.The terms governing switching in the Plan terms alsoapply to this type of switching in the My On-LineServices.You irrevocably authorise Irish Life to act on allswitching instructions it receives through the My On-Line Services through the use of your Open 24Number in conjunction with your PAN and or/InternetPassword without us taking any further steps to checkthem. If you have any questions about transactionsrelated to your Plan, you should contact Irish Lifeimmediately.In your application form you may have chosen anoption relating to ‘alternation authority’. If so, and youchose that only one life or both lives have to makeThe investment prices Irish Life uses for your switchwill be the next available fund price. Irish Life doesnot charge for this service.Once Irish Life has carried out the switch, it will sendconfirmation by post to the most up to date record ofyour address on its systems.Due to the nature of property investments, a noticeperiod may be required if you want to cash in orswitch property investments.(g) Irish Life will keep electronic records of:(i)(ii)Switching instructions it receives;Other transactions carried out through the MyOn-Line Services;(iii) Any e-mail or other communications it sends toyou or any Enabled Joint Holder; and(iv) Any e-mail or other communications you or anyEnabled Joint Holder send to it.If there is a dispute relating to these matters, Irish Lifewill use the records it keeps to sort out the dispute.You agree that:(i)(ii)Any records or other information Irish Lifemaintains in electronic form concerning thesematters can be used in legal proceedings;They are evidence of the facts contained in them,unless there is evidence to provide otherwise;and(iii) You will not object to any electronic records orelectronic information being used in anyproceedings purely because they are in electronicPAGE 23

form or because they may not be the best evidenceavailable of the matters to which they relate.(h) If you fully follow the My On-Line Services terms andthe Open24 Conditions and the limits of liability andexclusions of warranties set out below, Irish Life willaccept liability for not carrying out a switchinginstruction or for carrying it out incorrectly. However,in this case Irish Life’s liability will be limited toreinstating your holding in each fund to reflect theswitching instruction.(i) You agree that neither the Bank nor Irish Life will beliable for any of the following matters or of any of thefollowing types of loss:(i)Delays, interruptions, mistakes or failures inthe My On-Line Services not within theBank’s or Irish Life’s reasonable control suchas a problem with electrical power, abreakdown or any other problem with anyequipment, or industrial actions or disputes;(ii) Any loss or damage you suffer as a result ofthe My On-Line Services not being availableor not working properly; or(iii) Indirect, special, incidental or consequentialloss or damage (including loss or damageyou suffer as a result of any action broughtby another person, and any lost profits orother opportunities) even if that loss ordamage was reasonably expected, and evenif you had notified either of the Bank or IrishLife about the possibility of you suffering it.Irish Life will use reasonable skill and care inoperating the My On-Line Services. However, it didnot make any other warranties to you concerning theMy On-Line Services. Irish Life only covers what itsays in its terms and conditions, unless the law saysotherwise.(j) For the avoidance of doubt, we shall have no liabilityto you whatsoever, regardless of how the loss aroseor the nature of the loss, where the loss is in any wayconnected with the My On-Line Services accessedvia our Website. The My On-Line Services areprovided by Irish Life and any recourse you may havein connection with the My On-Line Services, whichshall be subject to Condition 15 of the Open24Conditions, shall be against Irish Life.(k) You agree to indemnify us and Irish Life from anyloss or damage any person suffers as a result of youbreaching the My On-Line Services terms.(l) We and/or Irish Life may terminate (end) your right toaccess and use the My On-Line Services immediatelywithout giving you notice if you breach any of theOpen24 Conditions or the My On-Line Servicesterms. Also, we and/or Irish Life may terminate yourright to access and use the My On-Line Services if(i) You become bankrupt or insolvent;(ii) You tell us in writing that you want to terminateyour rights of access and use; or(iii) We and/or Irish Life tell you in writing that wepropose to discontinue the My On-Line Services.(m)In accessing the My On-Line Services via ourWebsite, you acknowledge that we are not giving oroffering to give investment advice through the MyOn-Line Services. You should not rely on any contentor information you receive on or through the My On-Line Services for important personal financial orbusiness decisions. As a result, you should consultan appropriate professional for advice which isspecifically tailored to your particularcircumstances.Nothing inthe My On-Line Services or the Open24Service is, or should be treated as, advice or aninvitation to invest or otherwise deal in shares orother securities. We and Irish Life believe that anycontent and information you receive though the MyOn-Line Services Website is supplied by sources whoare reliable. However, calculations made using thisinformation, and opinions on that information, are notguaranteed by these sources, us, Irish Life or anyother person or organisation and may not becomplete.(n) Your use of the My On-Line Services may be subjectto additional terms and conditions, including withoutlimitation, Irish Life’s privacy policy (as such termsmay be amended from time to time) and it is yourresponsibility to familiarise yourself with suchadditional terms and conditions.Bank Cards –(Excluding CreditCards)Terms and ConditionsAGeneral Terms1 SCOPEThe terms and conditions in this section (the “CardConditions”) apply to your use of any Cards (excludingcredit cards) issued by us and (unless otherwise agreedin writing to the contrary) are deemed to be incorporatedinto and form part of the Conditions and all relevantAgreements between us for the Accounts to which suchCards relate. In the event of any ambiguity orinconsistency between the General Conditions and theCard Conditions, the Card Conditions shall prevail.2 THE CARD(a) The Card has a number of facilities for you includingwithdrawing cash, making lodgements, makingpayments cheque guarantee and such other facilitiesor enhancements as may be attached or added to theCard by us from time to time.PAGE 24

(b) There is a variety of means by which you canauthorise such Transactions, these include:(i)authorisation by means of your Card used inconjunction with your PIN for POS Terminaltransactions or transactions using a CashMachine;(ii) authorisation by means of your Card number fortransactions by mail, telephone, internet or byuse of a secure system; and(iii) authorisation by means of your Card andsignature where the other authorisation options inthis Condition are not available.(c) Each Card shall be used by the Cardholder only andin accordance with the Conditions as set out herein.(d) The Card remains our property, is not transferableand must be returned to us at our request and wemay refuse to reissue, renew or replace any Card. Itmay be retained by us or any person acting on ourbehalf.(e) The Cardholder is responsible for ensuring thecorrectness and accuracy of all payment instructionsand we do not accept any responsibility or liability inrespect of same.(f) The Cardholder’s authority for the issue of the Cardshall remain in force until revoked in writing.(g) The Card may be cancelled, withdrawn, discontinuedor suspended:(i)(ii)upon 2 months notice in writing to that effectbeing given to the Cardholder by us;on notice in writing by the Cardholder to us;(iii) by us forthwith upon breach of any of theConditions where there are serious grounds fordoing so and the Cardholder is immediatelyinformed;(iv) where the Card Account is closed (for whateverreason);(v)where we are required to do so for legal orregulatory reasons; or(vi) in the event that we are notified or becomeaware that any of the circumstances in Condition15 of the General Conditions have arisen, and/orin the circumstances set out in Condition 5 ofthe Card Conditions.(h) The Cardholder shall not use the Card to create anyindebtedness to us or cause any limit to be exceededunless that indebtedness or limit has been previouslyagreed by us and is in accordance with theConditions for the Card Account(s).(i) The Cardholder shall not use the Card before or afterthe period for which it is stated to be valid and shallPAGE 25not use the Card after any notification of itscancellation, suspension, withdrawal ordiscontinuance is given to the Cardholder by us orany person acting on our behalf.3 CARD PERSONALISATIONATM and Laser Cards may be personalised. Additionalconditions relating to personalisation of Cards will applyto ATM or Laser cards which have been personalised,and such further conditions are outlined during theOnline Card Personalisation process, and are available onour Website. Charges for the Card personalisationservice are set out in the Fees Booklet.4 OUR OBLIGATIONSWe shall:(a) exercise due care when issuing a PIN or other codesand shall be under an obligation not to disclose theCardholder’s PIN or other code except to theCardholder;(b) keep for a period of time adequate to the purposes ofthe information, internal records to enable operationsto be traced and errors to be rectified; and(c) on receipt of notification of the loss, theft, mislayingor copying of the Card, take all reasonable stepsopen to it to stop any further use of the Card.5 SECURITY OF CARD AND PIN(a) The following provisions in this Condition 5 shallapply in addition and without prejudice to theobligations on the Cardholder under Condition 15 ofthe General Conditions.(b) The Cardholder shall take all reasonable steps tokeep the Card safe and shall sign the Cardimmediately on receipt and shall keep it separatefrom any cheque book (where applicable) and destroythe PIN immediately on receipt and shall not divulgethe PIN to any other person, or note the PIN on theCard or on anything carried or associated with theCard in any form that would be intelligible orotherwise accessible to a third party if access isgained to the Card or Account(s), honestly ordishonestly or in an unauthorised or irregular manner.(c) The Cardholder shall notify us of any change ofaddress.(d) We may request a Retailer in the course of a Cardtransaction to retain the Card or cancel the Card (bycutting same into two pieces through the magneticstripe) and to return it to us where the Card has beenreported lost, stolen, mislaid, copied, withdrawn,cancelled or suspended by us in accordance with theCard Conditions or used in breach of Conditions13(b) or 13(d) of the Card Conditions.(e) Notwithstanding Condition 22(a) of the GeneralConditions, we will refund to the Card Account theamount of any unauthorised Laser Transaction orMaestro Transaction on the Card and, wherenecessary, restore the Card Account to the state it

would have been in had the transaction not takenplace. However:(i)(ii)This Condition 5(e) of the Card Conditions onlyapplies where you are a Consumer, or, subject toCondition 5(f) of the Card Conditions, a MicroEnterprise, and where the payer’s bank and thepayee’s bank were both located in the EEA andthe payment in question was in euro or thecurrency of a member state of the EEA outsidethe euro area.If the unauthorised Laser Transaction or MaestroTransaction resulted from the loss or theft of thePIN or any other security features or your failureto keep those security features safe you will beliable for the first €75 of loss suffered by you.(iii) We will have no liability for any loss suffered byyou where you:• have acted fraudulently;• have intentionally, or because of your lack ofreasonable care, not used or failed to keepsafe your PIN or any other security feature inaccordance with the terms and conditionsapplicable to it ; and/or• have intentionally, or because of your lack ofreasonable care, failed to notify us of theloss, theft or misappropriation of your PIN orany other security feature without unduedelay(iv) If there is undue delay on your part in notifyingus of an unauthorised Laser Transaction orMaestro Transaction, we will not be liable tomake good any loss you suffer. We will normallyconsider that there has been undue delay in thisregard if you fail to notify us within 30 days afterreceipt by you of a statement for your Accountshowing the relevant unauthorised debit to yourAccount.(v) In any event a failure to notify us within 13months of the payment being debited to yourAccount will always amount to undue delay.(f) Condition 5(e) of the Card Conditions shall not applyto Micro-Enterprises in the event that the regulationswhich implement the PSD in Ireland permit us toexclude Micro-Enterprises from the scope of theprovisions of Articles 60 and 61 of the PSD.(g) In all other cases, you will be responsible for any losssustained, up to the time of notification to us inaccordance with Condition 15(b) of the GeneralConditions. Your liability will be limited to an overalllimit of €75, except in the following circumstances:(i) if the Cardholder acted, knowingly, fraudulentlyor with lack of reasonable care; or(ii) if the Cardholder has failed to use the Card inaccordance with the terms of these Conditions,including Condition 5(a) of the Card Conditions;or(iii) if any Card is used by any other person outsidethe terms of these Conditions and who haspossession of it with the Cardholder’s consent;or(iv) if you do not notify us in accordance withCondition 15(b) of the General Conditions that aCard has been lost, mislaid, copied, stolen orused, or is likely to be used, for a fraudulent orimproper purpose.6 AVAILABILITY AND MALFUNCTION OF CARDFACILITIES(a) We shall not be obliged to provide Card Facilities atall times or at any particular hours or places. In theevent of breakdown or malfunction of any systemused or in connection with the Card Facilities orwhere security so demands in the protection of theCardholder and/or the integrity of the Card and theCard Facilities, we shall have no liability whatsoeverto the Cardholder arising from the breakdown ormalfunction, other than as set out at Condition 5(e) ofthe Card Conditions and shall be entitled totemporarily suspend or decline the Card facilitiesbeing accessed for such reasonable period as maybe required to remedy the defect or resolve thesecurity risk. We shall not be liable for any delay,suspension or failure in performing any of ourobligations in respect of the use of the Card or CardFacilities or for any loss whatsoever arising therefromwhere such delay, suspension failure or loss arisesdirectly or indirectly from an act of God, civildisturbance or industrial dispute.(b) We shall only be liable for the direct loss of theprincipal sum(s) debited to the Card Account and anyinterest thereon incurred by a Cardholder due to asystem malfunction of the Card Facility directly withinour control. We shall not be held liable for any losscaused by a technical breakdown of the CardFacilities if this was recognisable to the Cardholderby a message on the display of the Device or wasotherwise obvious. Our responsibility shall be reducedwhere the Cardholder has contributed to the fault.7 FEES AND CHARGES(a) We shall charge to the Card Account(s) the amountof any fees and charges for providing the Card, CardFacilities and in respect of Card Transactions whichmay be altered from time to time by us, together withthe amounts of any government duty payable inrespect of the Card, Card Facilities and CardTransactions. Full details of the fees and chargesapplicable shall be available at any branch of theBank and in the Fees Booklet.(b) Any amount charged to the Card Account for the useof the Card (where the facility is available) for eurowithdrawals outside the EEA and on all non-eurowithdrawals, using the Cirrus facility, will be convertedinto euro at an exchange rate determined by us onthe date such amounts are debited to the CardAccount. Full details of the fees and chargesapplicable shall be available at any branch of theBank and in the Fees Booklet.PAGE 26

8 JOINT ACCOUNT HOLDERSWhere the Card Account(s) is/are in joint names, theJoint Account Holders shall be jointly and severally liablefor the Card Account(s) and shall remain so liable notwithstanding any cancellation of this Agreement ortermination of the mandate for the operation of suchJoint Account(s).9 AMENDMENT OF TERMS AND CONDITIONSWe reserve the right at all times to introduce new termsand conditions and/or to amend existing terms andconditions relating to the Cards. Unless we are permittedby law to give you shorter notice, we will notify you atleast two months in advance of any amendment to theseterms and conditions. We may notify the Cardholder ofthe amendment by publication in a national dailynewspaper, and/or by notice displayed prominently at ourbranches, and/or by notice in writing and/or through ourWebsite and/or by means of another durable medium, orby any other means required or permitted by law, andshall be binding on the Cardholder upon any subsequentuse by the Cardholder of the Card following such notice.In the alternative, the Cardholder shall be entitled, onreceiving such notice, to immediately terminate thisAgreement and shall forthwith discharge all/anyoutstanding liabilities to us and shall return the Card(duly cancelled by being cut in two pieces through themagnetic stripe) to us.10 THE AGREEMENTBThe Agreement will be treated as having been executedwithin the Dublin Metropolitan area at 56/59 StStephen’s Green, Dublin 2.CASH MACHINE TRANSACTIONS WHEREAUTHORISED BY THE BANK FOR THECARDHOLDERIn addition to the above terms and conditions, thefollowing terms and conditions apply to Cash MachineTransactions.11 CASH MACHINE TRANSACTIONS(a) WITHDRAWALSC(iii) Entries in the Card Account(s) of the Cardholderin respect of Cash Machine Transactions shall betreated as valid and will be binding on theCardholder (and any Joint Account Holders onthe Card Account) and us until proved incorrect.(iv) The amount of cash which may be withdrawnfrom an Cash Machine shall not exceed €700per day or such other limit as we may fix fromtime to time. The Cash Machine owner mayimpose lower limits.(b) LODGEMENTS(i)(ii)The Cardholder may lodge to the CardAccount(s) using the Card at permanent tsb onlywhere this facility is available. An ATMlodgement envelope should be used for alllodgements. Such lodgements should consist ofnotes (not coins) and/or cheques drawn infavour of the Customer of the Card Account orendorsed to order. The value of Bank notes inany such lodgements shall not exceed suchaggregate amount as we may notify from time totime by general notice to the Cardholders orotherwise.The provisions of Condition 12 of the GeneralConditions shall apply in respect of lodgementsusing the Card.CHEQUE GUARANTEE FACILITIES WHEREAUTHORISED BY THE BANK FOR THECARDHOLDERIn addition to the above Conditions, the followingConditions apply to cheque guarantee transactions.12 CHEQUE GUARANTEE TRANSACTIONS(a) The Cardholder shall not draw any cheques whichwould create any unauthorised overdraft or whichwould cause any authorised overdraft limit to beexceeded.(b) We guarantee payment of one cheque only notexceeding €130 for any single transaction withinIreland provided that:(i)We shall debit the Card Account(s) of theCardholder with the amounts of all cashwithdrawals within Ireland or Northern Ireland(where this facility is available) or in any othercountry where the Cirrus Facility is effected bymeans of the Card except for any disbursementsmade after the Cardholder has notified us of itsloss, theft, mislaying, copying, unauthorised orirregular use subject to and in accordance withinthe Conditions.(i)(ii)it is signed in the presence of the payee or thepayee’s representative and the signaturecorresponds with the specimen on the reverse ofthe Card and is that of the Cardholder named onthe Card;it is drawn before the expiry date of the Cardand that a permanent tsb cheque form bearingthe code number corresponding to the Card isused;(ii)A Cash Machine transaction updates a CardAccount immediately and it appears on the nextstatement issued to the Cardholder on the CardAccount.(iii) it has the Card number written on the reverse bythe payee or the payee’s representative and thatno apparent alteration has beenmade to theCard; andPAGE 27

D(iv) The Cardholder takes reasonable care incompleting the cheque form so as not tofacilitate unauthorised interference or alterationsand initials any alterations on the cheque form.(c) Cheques drawn in conjunction with the Card cannotbe stopped, post-dated or countermanded, but wemay debit the drawer’s Account with any chequeissued under the terms and conditions of the chequeguarantee scheme even though it may bear technicalirregularities.(d) Cheques must be kept separate from the Card andall reasonable care and precautions should be takenby the Cardholder against either being lost or stolen.(e) The amount of any cheque guarantee transactionshall be debited from the Card Account within thenormal clearing cycle (usually 5 Business Days).(f) If the cheque book is lost/stolen or mislaid, theCardholder shall immediately notify us in the mannerspecified in Condition (b) of the General Conditions.DEBIT CARD FACILITIES WHERE AUTHORISED BYTHE BANK FOR THE CARDHOLDERIn addition to the above Conditions, the followingConditions apply to Debit Card Transactions.13 PAYMENT CARD GUARANTEE – LASER/ MAESTRO(a) Subject to the limits set out in Condition 13(b) of theCard Conditions, we guarantee payment of LaserTransactions made by the Cardholder using the Cardwithin Ireland (i.e. using Laser) if:(i)(ii)the Card has not been deliberately altered ordefaced in any way;the Card is presented by the Cardholder to theRetailer, the Laser Transaction is effectedthrough a POS Terminal and the correct PIN isentered into the terminal; or the LaserTransaction is a Cardholder Not PresentTransaction; or a Laser transaction slip is signedin the presence of the Retailer, the signaturecorresponds with the specimen on the reverse ofthe Card and is that of the Cardholder named onthe Card;(iii) The Laser Transaction is completed before theexpiry date of the Card; and(iv) The Cardholder authorises, and does not revoke,the Laser Transaction in accordance with theseConditions.(b) The maximum value of any one Laser Transactionwhich may be effected by the Cardholder is €1500and an aggregate value of €2500 within a 24 hourperiod, or such lower limits as may be determined byus in our sole discretion and notified to you from timeto time, or as may be imposed by the Cash Machineowner. The amount of cash obtained (if any) inthecourse of any Laser Transaction islimited to €100.(c) Subject to the limits set out in Condition (d) of theCard Conditions, we guarantee payment of MaestroTransactions made by the Cardholder using the Cardoutside Ireland (i.e. using Maestro) if:(i) the Card has not been deliberately altered ordefaced in any way.(ii)the Card is presented by the Cardholder to theRetailer, the Maestro Transaction is effectedthrough a POS Terminal and the correct PIN isentered into the terminal; and/or a MaestroTransaction Slip is signed in the presence of theRetailer, the signature corresponds with thespecimen on the reverse of the Card and is thatof the Cardholder named on the Card.(iii) The Maestro Transaction is completed before theexpiry date of the Card.(iv) The Cardholder authorises, and does not revoke,the Maestro Transaction in accordance withthese Conditions.(d) The maximum value of any one Maestro Transactionwhich may be effected by the Cardholder is €1500and an aggregate value of €2500 within a 24 hourperiod, or such lower limits as may be determined byus in our sole discretion and notified to you from timeto time, or as may be imposed by the Cash Machineowner.(e) The amount of any transaction effected outside ofthe Eurozone will be converted to euro at the rate ofexchange applicable on the date the transaction isdebited to the Account. This rate may be set by us ormay be set in accordance with the procedures of thescheme. Where scheme procedures are followed, wewill have no control over the applicable exchange ratewhich is set and accordingly the date of conversionmay not be the date of the transaction. We have nocontrol over when the transaction will actually beprocessed by the scheme as this depends on whenthe merchant sends details of the transaction to thescheme. We can provide you with an indicative rateof exchange on the day of the transaction if youcontact us, but as outlined above, this may not be theactual rate that will be applied as exchange rates mayfluctuate between the date of a transaction and thedate on which the transaction amount is debited tothe Account. Our contact details are set out atCondition 30 of the General Conditions.(f) Entries in the Card Account in respect of all CardTransactions except Laser Transactions and MaestroTransactions that are effected by Chip enabledterminals will be prima facie evidence of such CardTransactions and will be binding on the Cardholder(s)(and any Joint Account Holders on the CardAccount) and us. In the case of Laser Transactionsand Maestro Transactions, it is our responsibility toprove that the instruction was accuratelyauthenticated, recorded, entered in the accounts andnot affected by a technical breakdown. It is notsufficient to rely solely on the fact that the CardTransaction was effected by Chip enabled terminals.If the Cardholder denies that his/her Card and ifapplicable his/her PIN or other Security Feature havebeen used to make a transaction or alleges it hasPAGE 28

een incorrectly executed, we shall show by providingan abstract of our internal records that the operationwas accurately recorded and entered into the CardAccounts and was neither effected nor affected by atechnical breakdown or other deficiency. The correctrecording of previous and subsequent similartransactions shall constitute prima facie evidence thatthe system was functioning properly.14 PAYMENT USING LASER OR MAESTRO(a) Payments using Laser or Maestro may not becountermanded by a Cardholder for whatever reasonand we may debit the amount of any such payment tothe Card Account.(b) Laser and Maestro Transactions will reduce theavailable balance on the Card Account, even thoughthe relevant Laser or Maestro Transaction might notyet appear on your statement.(c) The amount of any Laser or Maestro transaction willnormally be debited to the Card Account within twodays following receipt by us of the transaction recordfrom the Retailer. This is the normal time-scale butcannot be guaranteed.15 RETAILERS(a) In some cases it may become necessary for aRetailer to obtain specific authorisation from us orour agents to honour the Card for a particular Laseror Maestro Transaction (even though the amount ofthe transaction is within the credit balance and anyauthorised Facility limit on the Account). The grantingof any such authorisation has the effect of reducingthe credit balance and any authorised Overdraft limiton the Account.(b) We will not be liable for the refusal of any Retailer toaccept or honour the Card, whether in respect of aLaser Transaction or a Maestro Transaction. Thisincludes circumstances where it is not possible toauthorise a Laser Transaction or a MaestroTransaction, whether for systems reasons or becauseno authorisation signal has been received by us, andcircumstances where authorisation is not possiblebecause the Card has been damaged.(c) We are not liable for any error or omission made by aRetailer through access to the authorisation service.(d) Where a Retailer becomes liable to make any refundto a Cardholder, we will credit the amount to berefunded only on receipt of a properly issued refundvoucher or other appropriate verification of the refundby the Retailer. We will not be responsible for goodsand/ or services it does not supply and in relation tosuch goods and services we will have no dealingswith a Retailer on behalf of the Cardholder.Savings andInvestmentAccountsTerms and Conditions1 SCOPEThe terms and conditions in this section (the “SavingsAccount Conditions”) apply to the operation of thevarious savings and investment Account products offeredby us and (unless agreed in writing to the contrary) applyin addition to the General Terms, and are deemed to beincorporated into and form part of the Conditions and allrelevant Agreements between us for such Accounts. Inthe event of ambiguity or inconsistency between theGeneral Conditions and the Savings Account Conditions,the Savings Account Conditions shall prevail.2 NEGOTIABLE INSTRUMENTS(a) Bills of exchange, cheques or other negotiableinstruments are accepted subject to examination andnegotiation and are transmitted for collection at yourrisk. Items credited to an Account may not be drawnagainst until cleared (that is, any lodgement made bycheque or similar instrument has been honoured).(b) In the event that any item is returned unpaid, we maydebit the Account to which it was originally creditedand/or any other Account held in the Bank by you.(c) In the case of a lodgement made in a branch officeof the Bank of a cheque or a draft drawn on a bankwithin Ireland, the normal clearing period is 5 clearingbusiness days from the date of the lodgement.(d) In the case of a lodgement in a branch office of theBank of a cheque or a draft in a foreign currency or aeuro cheque or draft drawn on a bank outside Ireland,the normal clearing period is 25 clearing businessdays from the date of the lodgement.3 PAYMENT INSTRUCTIONS:(a) Subject to Condition 3(b) of the Savings AccountConditions, the provisions of Condition 12 of theGeneral Conditions apply to any payment instructionsissued in respect of your Account.(b) Your Account may be subject to restrictions as to thetype of payment instruction which may be issued onyour Account.4 NOTICE OF WITHDRAWAL(a) Where the required notice of withdrawal (as specifiedin the application form for the Account) is not givento us, a charge will be payable by you to us. Thecharge will be applied on the sum to be withdrawn forthe number of days for which notice has not beenPAGE 29

given. The charge will be applied at a rate, being thedifference between the rate being paid on theAccount and a rate one percent below our FlexisaverAccount demand rate. Where this results in a chargegreater than the rate of interest payable on theAccount, the charge will be limited to the rate payableon the Account.(b) Where breach of agreement is sought by you, acharge equal to the cost to us of replacing the fundsfor the remaining period of the agreement applies.(c) Where pursuant to these terms and conditions, weare entitled to a period of notice of any withdrawal, inthe event of notice of a withdrawal or transfer beinggiven to us, there is a subsequent cancellation of thewithdrawal or transfer before payment is made by usor the transfer effected, a full period of notice will berequired in relation to any subsequent withdrawal andany previous notification shall be deemed to have noeffect.5 INTEREST(a) Where the balance in the Account is reduced belowthe minimum balance applicable to that Account, theinterest rate will be that applicable to the then currentbalance in the Account.(b) Interest is calculated on a daily basis on the clearedbalance. Allowance is not made for cheques lodgeduntil value has been received.(c) Where the rate of Interest is varied we will notify youby giving you at least 2 months notice unless we arepermitted by law to give you a shorter period ofnotice.6 CREDIT OF INTEREST(a) Interest is credited to Accounts in arrears, less DIRTas appropriate, at such intervals as are applicable tothe Account type.(b) Interest credited on monthly or quarterly Accounts orat such other periods as we may from time to timedecide, may be sent by post directly to you if requiredprovided that the balance in the Account shall not fallbelow the required minimum balance. In all othercases interest will be re-invested and a cheque willnot be posted until such time as this requiredminimum balance is satisfied. At such time only, thecurrent month’s/quarter’s interest or other period, asmay apply from time to time, will be posted in theform of a cheque.(c) Annual interest is credited to the account on the firstBusiness Day after the 20th of November, or otherspecified dates, of the year until the Account isclosed.7 SPECIAL SAVINGS ACCOUNTSThere are additional statutory conditions applicable tocertain types of Special Savings Accounts. A summary ofthese conditions may be obtained from any branch of theBank.8 FIXED DEPOSIT ACCOUNTSThe following additional conditions apply to FixedDeposit Accounts:(a) You may have a choice of investment periods.(b) Interest rates are fixed at the start of the investmentterm and are guaranteed for the duration of the term.(c) If instructions are not received by the maturity date,the investment will be renewed for a similar period atthe interest rate applicable on that date.(d) Withdrawals may be made up to 14 calendar daysafter Account opening or up to 14 calendar daysafter the maturity date (where the investment isrenewed for a further period) without being subject toan early withdrawal charge as described in Condition8(g) below.(e) Where you request an Account balance to bere-invested at the end of the period, this is deemed tobe a new agreement. The investment period andinterest rate will be those applicable to the optionselected by you at that time.(f) Repayment of balances together with accumulatedinterest, nett of appropriate DIRT where applicable,will only be made on maturity of the agreed term oras otherwise confirmed in writing by us.(g) Where early repayment is required, the cost ofreplacing the funds shall be borne by you and subjectto a minimum payment of €20 or such other amountas may be determined by us, will be the greater ofthe amount calculated by the following formula:1% x A x TorA x T xD%365365WhereA is the amount withdrawn,T is the unexpired term remaining up to the maturitydate,D is the difference in the prevailing market rate ofinterest for a term equivalent to the period remainingup to the maturity date and the funding rateapplicable at the date of opening of the Account.(h) In the event that a funding loss is incurred wheninsufficient interest has accrued on the Account toprovide for the loss, we reserve the right to deductthe amount of such funding loss from the balance inthe Account. The balance in the Account may bereduced accordingly.(i) Lodgements cannot be made to the Account balanceunless deposited within 14 calendar days afterAccount opening or maturity date (where theinvestment is renewed for a further period).PAGE 30

9 TERM 30 ACCOUNTSIn addition to the above terms and conditions (whereapplicable), this Condition 9 of the Savings AccountConditions also applies to Term 30 Accounts:(a) The initial investment term is 90 days.(b) On the expiry of the initial term of the Term 30Account, the balance of the Term 30 Account shall, inthe absence of instructions from you, beautomatically reinvested by us for a term of 30 daysat a rate of interest to be decided at our discretionwhich will be confirmed, as soon as practicable afterthe date of reinvestment, to you and the new balancewill continue to be reinvested in 30 day intervalsthereafter at a rate of interest applicable on the dateof reinvestment until such instructions are receivedfrom you to invest otherwise.10 SAVE2BUY/HEADSTART/MORTGAGESAVERACCOUNTSFor the purpose of this Condition 10 "Account" means aSave2Buy, Headstart or MortgageSaver account. Inaddition to the above Savings Account Conditions (whereapplicable), the following terms and conditions apply tothe Account:(a) The cleared balance of the Account (excludinginterest accrued but not credited) must not exceedan amount as determined by us.(b) The Qualifying Period comprises a period of 12consecutive months from the period the account isopened during which you make Specified MonthlyLodgements to the Account.(c) Specified Monthly Lodgement is the amountspecified by you when opening the Account and tobe lodged monthly. We may require a minimumamount to be lodged.(d) You must make the Specified Monthly Lodgement atleast 10 times during the Qualifying Period.(e) You will be permitted to make two withdrawals withinthe Qualifying Period provided each withdrawal shallnot exceed an amount equivalent to 10% of thecleared balance of the Account at the time of thewithdrawal.(f) No more than two persons can hold an Account, butthe Bank reserves the right to review that number.(g) Statements will be issued to you annually and uponthe completion of a statement page of an Account.(h) You will be entitled to claim certain benefits anddiscounts as advertised by us from time to time intaking out a home loan with the Bank (subject tonormal credit criteria, terms and conditions) providedthe foregoing terms and conditions have been fullycomplied with.(j) You are obliged to advise us of all Accounts held withthe Bank when applying for a homeloan to showentitlement to the benefit of the discounts hereunder.(k) The benefits and discounts referred to above applyonly to customers who apply for the home loandirectly through permanent tsb branches.(l) In accordance with the Consumer Credit Act 1995,normal credit criteria applies. Subject to standardterms and conditions. Security is required.(m)Where you fail to comply with any of the foregoingterms and conditions for the Account, yourentitlement to the benefits and discounts referred toabove will, at our discretion, cease and we may eitherclose the Account or transfer the funds into analternative account which may have a lesser interestrate.(n) Housing Loans Under Consumer Credit Act 1995WARNING: YOUR HOME IS AT RISK IF YOU DONOT KEEP UP PAYMENTS ON A MORTGAGE ORANY LOAN SECURED ON IT. YOU MAY HAVE TOPAY CHARGES IF YOU PAY OFF A FIXED RATELOAN EARLY (SEE FIXED RATE LOANS BELOW).INTEREST ONLY: THE ENTIRE AMOUNT YOU HAVEBORROWED WILL STILL BE OUTSTANDING ANDOWED BY YOU AT THE END OF THE INTERESTONLY PERIOD.VARIABLE RATE LOANSWARNING: THE PAYMENT RATES ON THISHOUSING LOAN MAY BE ADJUSTED BY THELENDER FROM TIME TO TIME.ENDOWMENT LOANSWARNING: THERE IS NO GUARANTEE THAT THEPROCEEDS OF THE INSURANCE POLICY WILL BESUFFICIENT TO REPAY THE LOAN IN FULL WHENIT BECOMES DUE FOR REPAYMENT.The early surrender of the Insurance Policy in respect ofyour Endowment Loan may result in a return to youwhich would be less than you have paid in premia orother charges.FIXED RATE LOANSWhenever (i) repayment of a loan in full or part is madeor (ii) with our agreement the loan is switched to avariable rate loan or other fixed rate loan, before expiry ofthe fixed rate period (hereinafter called the “EarlyTermination”), you shall, in addition to all other sumspayable as a condition of and at the time of the EarlyTermination, pay a sum equal to our estimate of the loss(if any) arising from the Early Termination. In thecalculation of the said loss, we shall endeavour to applyin so far as it is fair and practicable, the formulaC=(I-S) x R x (M-T)(i) We shall incur no liability if you do not meet the creditcriteria for eligibility for a home loan.PAGE 31

where C is the charge to compensate for the loss (ifgreater than 0), I is the swap/market fixed interest ratefor the term of the fixed rate period at the date of itscommencement,S is the swap/market interest rate for the remainingfixed period,R is the amount of the fixed rate loan balance paid orswitched at the date of early termination,M is the fixed rate period, andT is the time expired of the fixed rate period at the dateof Early Termination.OTHERInterest will be applied to the outstanding balance of theloan. This balance includes any element of unpaidinterest and charges which will accrue interest and becapitalised to the account.Credit is only available to persons over the age of 18years.11 BONUS INTEREST ACCOUNTWhere no more than two withdrawals (or such othernumber as we may from time to time decide) from theAccount are made in a calendar year (that is, the periodfrom the 1st January, or the initial period from the dateof opening the Account if opened after the 1st January,to the 31st December in the same year) an interestbonus will be paid, calculated as a percentage of theamount representing the average daily balance in theaccount up to the 31st December of each year. Thebonus amount will be credited to the account on the31st December of each year or the first Business Dayafter that date if the 31st December falls on a non-Business Day. The percentage whereby the bonus iscalculated may be varied at our discretion and will beadvised to the account holder in the manner described inCondition 21 of the General Conditions. Where morethan the specified number of withdrawals within theperiod, as specified above, are made, no such bonus willbe credited to the Account.12 21 DAY NOTICE ACCOUNTSIn addition to the above Savings Account Conditions(where applicable and with particular regard to Condition4 of the Savings Account Conditions), the followingconditions apply where the Account is a 21 Day NoticeRegular Savers Account (the "Regular Savers Account")or a 21 Day Notice Investment Account (the "InvestmentAccount"):(a) Where you open a Regular Savers Account, we willpay interest at the Regular Saver Account rateprovided that:(i)You lodge each calendar month an amount, notexceeding a maximum amount ("the MaximumMonthly Amount") as specified by us from timeto time (or over such other period as we mayspecify in which circumstance "MaximumMonthly Amount" will be deemed to mean"Maximum Periodic Amount") and,(ii)You comply with the account balancerequirements at Condition 12(b) of the SavingsAccount Conditions below and,(iii) Your monthly lodgement(s) (or such other periodas we may specify) to the account do notexceed the Maximum Monthly Amount. If at anytime a lodgement exceeds the MaximumMonthly Amount or is made in a period longerthan one calendar month from the date of theprevious lodgement, we reserve the right totransfer the balance in the account and anyfurther lodgements (irrespective of whether suchfurther lodgements comply with this condition asto amount and/or to the period of lodgement) toa demand deposit account with the Bank andthe terms and conditions and the rate payable,thereafter, in respect of such balance andlodgements will be those applicable to thisdemand deposit account. We will notify you inthe event that such transfer takes place.(b) Where the Account balance in the Regular SaversAccount or in the Investment Account (excludinginterest accrued but not credited) exceeds theaccount balance amount, set by us from time to time,to avail of the Regular Savers Account rate orInvestment Account rate, as appropriate, then aninterest rate lower than the Regular Savers Accountrate or the Investment Account rate will automaticallyapply to the entire balance in the Account suchinterest rate to be at our discretion. It is a matter foryou to ensure that the Account balance does notexceed this set amount in order to avail of theRegular Savers Account rate or Investment Accountrate, whichever is applicable. Where the Accountbalance amount set by us for either Account type hasbeen exceeded, we will notify you, on the firstoccasion only that, such balance has been exceeded.You may reduce the Account balance to on or belowthe set amount so as to avail of the Regular SaversAccount interest rate or the Investment Accountinterest rate whichever applies to the Account.(c) The Maximum Monthly Amount, the Regular SaversAccount rate, the Investment Account rate, the setbalance amount to avail of the Regular SaversAccount and the Investment Account rates and thelower rate referred to in Condition 12(b) of theSavings Account Conditions above will be displayedin the branches of the Bank and on our Website andmay be varied from time to time.(d) You may open only one Regular Savers Account andone Investment Account in their own name or jointlywith another or others.13 SAFARI SAVER ACCOUNTSIn addition to the above Savings Accounts Conditions(where applicable) the following conditions apply wherethe Account is a Safari Saver Account.(a) Where you open a Safari Saver Account, we will payinterest at the Safari Saver Account rate provided theAccount balance (excluding interest accrued but notcredited) does not exceed the account balanceamount, set by us from time to time, to avail of thePAGE 32

Safari Saver Account rate. Where the set Accountbalance is exceeded, an interest rate lower than theSafari Saver Account rate will automatically apply tothe entire balance in the Account and such interestrate shall be at our discretion. It is a matter for you toensure that the Account balance does not exceedthis set amount in order to avail of the Safari SaverAccount rate. Where the Account balance amount setby us has been exceeded, we will notify you, on thefirst occasion only that, such balance has beenexceeded. You may reduce the Account balance toon or below the set amount so as to avail of theSafari Saver Account interest rate.(b) The Safari Saver Account is available to be openedon behalf of or by minors, in accordance withCondition 6 of the General Conditions above.(c) The Safari Saver Account rate, the set balanceamount to avail of the Safari Saver Account rate andthe lower rate referred to in Condition 13(a) of theSaving Account Conditions will be displayed in thebranches of the Bank and on our Website and maybe varied from time to time.14 HOME STARTERFor the purpose of this condition "Account" means aHome Starter account. In addition to the above SavingsAccount and conditions (where applicable) and includingCondition 12 of the Savings Account Conditions inrelation to 21 Day Notice Accounts, the following termsand conditions apply to the Account:(a) The cleared balance of the Account (excludinginterest accrued but not credited) must not exceedan amount as determined by us.(b) The Qualifying Period comprises a period of 12consecutive months from the period the account isopened during which you make Specified MonthlyLodgements to the Account.(c) Specified Monthly Lodgement is the amountspecified by you when opening the Account and tobe lodged monthly. We may require a minimumamount to be lodged.(d) No more than four persons can hold an Account, butthe Bank reserves the right to review that number.(e) Statements will be issued to you annually.(f)(i)You will be entitled to claim certain benefits asadvertised by us from time to time when drawingdown a home loan with the Bank (subject tonormal credit criteria, terms and conditions)provided the foregoing terms and conditionshave been fully complied with.(iv) The benefits referred to above apply only tocustomers who apply for the home loan directlythrough permanent tsb branches, and where theloan is a joint loan, the said benefits will beshared jointly by the joint Account holders.(v)In accordance with the Consumer Credit Act1995, normal credit criteria applies. Subject tostandard terms and conditions. Security isrequired.(vi) Once you have claimed the benefits referred toabove, we will convert the Account to a 21 DayNotice Regular Saver Account.(vii) The benefits are available to be claimed up to 5years after the Account opening date or suchlonger period as we may at our discretion allow.If the above mentioned benefits have not beenclaimed by the end of the above mentionedperiod the Account will be converted to a 21 DayNotice Regular Saver Account. A letter ofnotification will be sent prior to the expiry of theabove mentioned period.(viii) The above mentioned benefits, when claimed bythe Account holder, will be provided only wherethe Specified Monthly Lodgement has beenmade for the Qualifying Period prior to a homeloan being drawn down. The above mentionedbenefits will be provided only in respect of onehome loan, and in the case of Joint AccountHolders, only in respect of the first Joint AccountHolder to draw down a home loan.(g) Where:(i)(ii)you fail to comply with any of the foregoingterms and conditions of the Account within theperiod referred to in Condition14(f) of theSavings Account Conditions; oryou comply with the terms and conditions of theAccount but fail to avail of the above mentionedbenefits prior to expiry of the period referred toin Condition 14(f) of the Savings AccountConditions; or(iii) we reasonably believe that the circumstances sowarrant, the entitlement to the benefits referredto above will, at our discretion, cease and we willconvert the Account to a 21 Day Notice RegularSaver Account.(h) Housing Loans Under Consumer Credit Act 1995SEE WARNINGS AS SPECIFIED IN CONDITION 10(N)OF THE SAVINGS ACCOUNT CONDITIONS ABOVE.(ii)We shall incur no liability if you do not meet thecredit criteria for eligibility for a home loan.PAGE 33(iii) You are obliged to advise us of all Accounts heldwith the Bank when applying for a homeloan toshow entitlement to the benefits.

To register for interest on your Switch Current Account, on balancesup to €1,500, there are just 3 simple steps you need to do:Step 1 - Open24Be a registered customer for Open24.(To register just call 1890 500 121).Step 2 - Log OnLog onto your account at www.open24.ie.Simply click “apply credit interest” option.Step 3 - LodgeLodge at least €1,500 to your account each month.You don’t need to keep a balance of €1,500,all you will need to do is lodge it each month.The Plain English Campaign's Crystal Mark does not apply to these general terms and conditions as the wording cannotbe changed for legal reasons. All information correct as at 30th May 2010 but is subject to change.Irish Life & Permanent plc (trading as permanent tsb) is regulated by the Financial Regulator.

56-59 St. Stephen’s GreenDublin 2Phone 1890 500 121Monday to Friday: 8am–10pm(not bank holidays)Saturday: 10am-2pmwww.permanenttsb.ieBMK0308 (05/10)