Mortgage Options Brochure (pdf) - Permanent TSB

Our appeals process
We are committed to providing you with the highest
standard of service. We hope that you never have any
reason to raise an appeal with us, but if you do, we want to
hear from you so we can address your concerns as quickly
and as fairly as possible.
You have a right to appeal:
• our decision on your request for an alternative repayment arrangement;
• our treatment of your case within the Mortgage Arrears Resolutions Process;
• if you feel we are not complying with the Code of Conduct on Mortgage Arrears.
You can appeal any time up to 22 business days from when you receive the letter
explaining permanent tsb’s decision. The appeal letter should be sent in writing to:
The Appeals Board,
c/o Customer Relations Department,
permanent tsb,
Church Yard Lane,
Douglas, Cork.
If you are unhappy with the outcome of
your appeal, you may refer the matter
to the Financial Services Ombudsman
for arbitration. The Ombudsman is an
independent adjudicator whose services
are available free of charge to customers.
Contact details for the Financial
Services Ombudsman can be found at
the back of this booklet.
7
We also recommend
that you….
1. Check if you are eligible to
receive State support such as a
Mortgage Interest Supplement.
(See Department of Social
Protection contact details at the
back of this booklet.)
2. Ensure that your Home
Insurance and Life Assurance
are in place to cover your loan
commitments at all times.