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RS RBTE preview RS Marketing: Smart Personalisation for increased revenue... Adam Pikett, CEO, Sports Pursuit and Katie Latham, managing director, Blue Bridge Solutions. The Role of RFID in the Store of the Future – Simon Harrison, head of GM operations, Marks & Spencer and James Stafford, market development manager, Avery Dennison. There are two Pecha Kucha Theatres offering short seminars on all the key industry issues. Pecha Kucha 20x20 is a simple presentation format where just 20 images are show, each for 20 seconds so each one lasts just six minutes and 40 seconds! If you want a clear and simple overview with no waffle – Pecha Kucha is the place for you! The broad range of topics will range from Big Data to an overview of the latest mobile solutions for retailers and will include: Fresh Food Grocery Retailing: Sales Up and Shrink Down; Home Delivery – Improve Customer Service and your bottom line (profitability); Take Care of your Customers or Someone Else Will: Strategies for Leveraging Your Supply Chain to Improve Customer Service; How Mobile PoS can create a better customer experience in-store; Shades of E-commerce: 25 proven ways to improve your online sales; Making mobile work for in-store retail; Who cares about protecting retailers from cybercrime and payment fraud? Warehouse management and order processing for Ecommerce: objectives, ideas and gotchas; NFC: The Customer Experience; 2013 – The Year of the Locker, the Year of Huge Opportunity amd How advances in workforce management technology can meet the retail sector’s business challenges. Also at this year’s Retail Business Technology Expo, BT will be concentrating on the retail supply chain and looking at how retailers need to evolve their supply chain operations to meet the challenges of omni-channel retailing. The company will launch a brand new exclusive report, Retailtopia2, produced by a panel of respected figures spanning supply chain, logistics, consumer packaged goods manufacturing and retailing. The panel will be chaired by supply chain industry figure Jim Spittle, FCILT. The panel includes: Tom Barry, Managing Partner, H&B Europe; Dean Wyatt, VP Business Development for Retail, DHL Supply Chain; Prof Alan Braithwaite, CEO, LCPS; Milton Guffogg, COO, GE Capital; Chris Poole, Group Customer Director, Diageo; Neil Ashworth, Chief Executive CollectPlus, ex Supply Chain Director, Tesco.com and Woolworths; David Wild, ex-CEO of Halfords, ex-president of Walmart Germany, former supply chain director at Tesco, non-exec director at Premier Foods; Marcus Hickman, Director, Davies Hickman Partners LTD; Gary Sharp, Vice President, UK Business Development, Retail Services & Supply Chain, BT Global Services and Josh Pert, CEO, BT Expedite & Fresca. The Retailtopia panel will look at issues such as: How rising consumer expectations of 24/7 access to channels and instant information on stock availability place increasing pressures on retailers’ supply chains, that data and intelligence need to be shared across all parties in a retailer’s supply chain to ensure consumer expectations of availability are met and the steps retailers need to take – especially considering omni-channel shopping and home delivery – to improve sustainability, which remains a consumer expectation, despite the economic climate. Exhibitors This year’s RBTE also sees the largest list of exhibitors in the event’s history. Retail Systems spoke to a number of technology vendors to round up what’s going on around the expo. Wavelink will be demonstrating its range of software solutions which help deploy, managing and control retailers’ enterprise mobility systems: Wavelink Speakeasy offers voice-driven data
collection that provides speech-to-text and text-tospeech picking and order fulfillment without the need to replace existing hardware. Wavelink Velocity, a mobile enterprise browser, delivers web-based applications with a consistent user experience across multiple mobile platforms, such as HTML 5 and iOS, to rugged mobile devices. Wavelink Avalanche, a mobile device management solution, helps retailers manage and secure their wireless ecosystem by streamlining and automating mobile devices and infrastructure across the wireless LAN and WAN. And Wavelink Terminal Emulation (TE) is the industry leading emulation client for accessing, managing and maintaining connections to applications resident on host applications. Wavelink TE is utilised on more than three million devices worldwide including nine out of the top 10 largest retailers. After a Preview at EuroCIS in Germany in February, the AURES Group will introduce sango – its new integrated EPoS terminal – during RBTE. Designed and developed entirely by EPoS manufacturer AURES, sango is a completely new concept of all-in-one till management systems; one of its many unique features is to completely free-up the space under the touch screen. “Our latest EPoS combines purity in design and lightness, while remaining impressively robust,” explains Patrick Cathala, AURES Group CEO and founder. “The gamble of creating an integrated system where the screen would be suspended, as if weightless, was made possible by using high quality materials, cast aluminium and polycarbonate. “The final impression is one of a beautiful and contemporary terminal, totally in line with current design; the free space available under the screen is also a response to a number of our customers, who require more room on the checkout desk …”. One of the biggest challenges retailers face in today’s highly competitive market is delivering outstanding customer service which requires having the product a shopper wants, when they want it, where they want it, and at the price they are willing to pay. Today’s tech-savvy, increasingly less brand-loyal shopper who uses multiple channels to create a shopping plan and execute purchases is making it more difficult for retailers to predict and plan for consumer behavior. Retailers need to solve this complex problem while minimising capital tied up in inventory and, at the same time, maximising revenues and margins. Meeting this challenge requires changing internal planning and execution processes and leveraging technology. RBTE preview For nearly two decades JustEnough (stand 662) has focused on helping retailers, distributors and brand owners to meet this customer service challenge. “At this year’s RBTE we will be showcasing our demand-driven retail planning solutions and how we are helping more than 500 of the world’s leading brands including: Abercrombie & Fitch, Levi Strauss and Estee Lauder to forecast customer demand; plan their assortments, allocations and inventory; shape their demand and then execute on those plans. Our merchandise financial planning, assortment planning, price and markdown planning, promotion management, allocation and replenishment solutions are available both OnSite and OnCloud.” Supply chain Revionics at RBTE (Stand 360) offer end-to-end merchandise optimisation solutions and work with leading retailers such as City Farmers, Roundy’s, PacSun, ALCO, Cabela’s, Tractor Supply Company, Family Dollar, eBags, Longo’s, Dick’s Sporting Goods, Big Y, Food City, etc. In the past several months, they have been recognised by Deloitte as number 79 in the top 500 technology companies, by Red Herring, as both a top 100 North American AND Global technology company, and by JMP Securities as a Hot 100 Best Privately Held Software Company. In addition, 31,000 retail locations leverage their solutions worldwide. Recently Revionics announced their partnership with Supply Nexus, a leading Solutions Provider specialising in the design and implementation of multi-channel distribution and supply chain management solutions. This channel partnership will offer the Spain and Portugal retail markets Revionics end-to-end merchandise optimisation solutions. Revionics opened a new office in London, UK and appointed Guillermo Rotstein, as vice president of sales for Europe, the Middle-East and Africa (EMEA). In his new role, Rotstein will be responsible for strategic sales and business development efforts across the entire EMEA region. At RBTE they will be showcasing: Social Commerce; Omnichannel Promotion Offers; End-to-End Markdown Optimisation; Base Price Planning and Optimisation for the Multi-channel retailer and Optimised Assortment & Space solutions. Richard Olds, CEO, Vista Support, says: “Three years ago it was the tablet and last year it was mobile. So, as RTBE 2013 approaches, what can we expect to see in terms of technology innovation for the coming year? RS February - Msrch 2013 RS 15
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