Security breach

Recommendations

Info

Delivery solutions which improve customer service and the bottom line. By increasing rst-time delivery success, maximising drops per vehicle, reducing time spent on problem solving and putting the customer in control of their order, Axida HDi can help you improve service levels and reduce costs. Axida HDi is a modular software solution which can be deployed to manage the ful lment of orders for a range of product types and businesses, from basic parcel ful lment and order management portals to the complete operational management of complex deliveries where the product or service requires the customer to be present at the time of delivery. Our modular approach ensures that as your proposition develops you can extend the use of HDi to support your evolving business; it also allows Axida to support your organisation whatever your size, using the building blocks of the solution to provide platforms such as order management portals and SME con gurations, through to full Enterprise implementations. “HDi enables you to manage the process of any product or service being booked and delivered (or collected) at an agreed time slot to (or from) any random location.” The modules available within HDi include multichannel order integration including multiclient capability; the Work ow system which alerts relevant users to “at risk” orders, prompting corrective action; optimised route planning, available via manual, batch or continuously optimised systems dependent upon your business requirements; push noti cations via email or SMS to your end customer, keeping them informed whilst also reducing contact resource; complete tracking of consignment stock, ensuring the product is in the right condition, in the right place, at the right time to facilitate a successful delivery; and real-time day of delivery debrief which also drives immediate remedial processes. Customer service levels are maximised by the Axida self-service portal which is designed to allow customers to book, amend and track their delivery date at their convenience. The delivery slots o ered are from a choice of the most logistically e cient dates, calculating proximity, vehicle resource and available product lead time. Users nd this simultaneously increases rst-time delivery success, reduces contact costs and increases customer satisfaction. NEW FOR 2013: Axida’s eXipod system o ers a comprehensive electronic proof of delivery system which provides driver tracking, real-time debrief information and full KPI data directly into your preferred order management system. Available for deployment within HDi or independently, eXipod actively manages data and also forces mandatory processes dependent upon your business rules; not simply replicating paper checklists. Speci c form requirements – risk assessments, vehicle checks etc – are simply and quickly con gurable by the user into the system. Resiliently and securely hosted by Microsoft Azure, eXipod can be embedded within ruggedised PDAs, or into your mobile device via Apple iOS and Android. “Axida are one of our leading technology providers, they deliver industry and technical expertise, a combination that has proved to be extremely valuable to CEVA” Vice President IS & S, Northern Europe CEVA Logistics Retail clients include Wickes, Laura Ashley, IKEA, and Shire Garden Building Products. CEVA Logistics use the multiclient capabilities of HDi to facilitate deliveries for Tesco Direct, Dunelm, J Sainsbury and Multiyork, whilst HDi is also used by Wincanton to provide a comprehensive home delivery solution for Marks & Spencer. Visit us at the Retail Business Technology Expo on Pod N in the Metapack Home Delivery Zone In 2010 Axida was recognised by Gartner as a Cool Vendor in supply chain and has been awarded Microsoft Gold Partner status for an impressive eighth consecutive year. axida.com +44 1482 783630 enquiries@axida.com exipod.com
thoughts from the frontline The news that horsemeat has been found in beef products has raised serious supply chain issues for several supermarket giants. Our experts give us their thoughts from the frontline... Hitesh Patel, partner in the information protection and business resilience practice, KPMG, commented: “This situation offers a stark illustration of the risk of supply chain failure and should serve as a large wake up call for all organisations, not just those in the food sector. Regardless of whether horsemeat entered food products through criminal activity, fraud or mistaken contamination, this situation starkly illustrates the importance of robust counterparty due diligence for organisations in today’s market and poses some stark questions as to how far down the chain those procedures should go. A drive to cut costs through the supply chain can have unintended consequences. The unfolding situation offers a clear warning to organisations that they have a duty to assure their supply chain for their end consumers. At a time when trust – from customers, regulators and government – is an important issue across many sectors, relinquishing control over suppliers can have considerable ramifications.” Sue Clarke, senior information management analyst at Ovum, said: “Traceability in the food industry has been in force in Europe since 2005, and this has resulted in much quicker, simpler, and cheaper product recalls. Ensuring traceability requires organisations to have effective systems in place to trace components back to previous stages in the manufacturing process as well as forwards to the next manufacturers in the supply chain. The use of traceability systems has allowed the affected organisations and regulators to trace the likely source of the contaminated meat to Poland. However, the damage to the companies affected has already been done, the meat industry has been discredited and the suppliers of the meals have suffered brand damage, and will inevitably suffer from loss of sales. Without the necessary systems in place the situation would have been much worse. Much of the information relating to the manufacturing process itself will be contained within an ERP system, but supporting documentation may be stored in an ECM repository. The benefit of a traceability and product recall solution based on an ECM system is that all of the documentation received from other organisations in the supply chain can be stored in the repository. Scanning and extraction can be automated using a traceability and product recall solution from an ECM vendor. It is claimed there was criminal involvement in the horsemeat scandal, but the ability to trace food components back to their origins through the use of software systems means criminals should be apprehended much quicker.” opinion Mikko Soirola, VP at Liaison Technologies, added: “The transparency of supply chain processes provides additional means to take corrective measures while the process is still active. It also enables retrospective audits with all the information available, e.g. in cases where batches of goods need to be traced and withdrawn from the market for safety, health or other reasons, allowing damage to be limited. Alternatively, having a false certification would provide commercial/contractual means for the buying companies to sanction the suppliers, not to mention that falsifying such records is likely a criminal offence. That would put major pressure on ensuring the right information is provided for each delivery, reducing the risk of such mishaps occurring to almost nil. In today’s economy, investing the time and money into ensuring a fully integrated supply chain will prevent such high-profile and reputation destroying incidences from arising and will in turn prevent any damage to organisations, such as Tesco and Iceland. The certification of the origin of the ingredients should have been a mandatory part of the supply chain process.” opinion RS February - March 2013 RS 39
Page 1 and 2: February - March 2013 FIRST CHOICE
Page 3 and 4: RS Editor Karen Moss karen.moss@ret
Page 5 and 6: NEC Display Solutions Showcase 2013
Page 7 and 8: Point of sale is dead. Long live
Page 9: In today’s fast-moving world, fle
Page 12 and 13: Visit us at RBTE 2013 12th-13th Mar
Page 14 and 15: RS RBTE preview RS Marketing: Smart
Page 16 and 17: RS RBTE preview RS If the recent NR
Page 18 and 19: RS Cards and payments 18 RS Februar
Page 21 and 22: contents 22..... We have contact Co
Page 23 and 24: usage such as vending machines and
Page 25 and 26: However, he does reveal doubts over
Page 27 and 28: ight and offer customers the chance
Page 29: PCI DSS means any data would be enc
Page 33 and 34: Looking forward This year’s Big S
Page 35 and 36: “Another problem is that early ad
Page 37: It’s all about a more personalise
Page 42 and 43: RS bits and pieces Management bits
Page 44 and 45: RS 44 RS February - March 2013 feat
Page 46 and 47: awards2013 Now open for entries Dea
Page 48 and 49: RS letters to the editor letters 48
Page 50 and 51: RS appointments 50 RS February - Ma
Page 52 and 53: d i r e c t o r y RS M a r k e t p
Page 54 and 55: D I R E C T O R Y O F K E Y P L A Y
Page 56 and 57: D I R E C T O R Y O F K E Y P L A Y
Page 58 and 59: Don’t miss your chance to enter o

Security breach

Create successful ePaper yourself

Delete template?

Save as template?