Final Report - ACP Business Climate

Boosting ICT in the Dominican Republic
WP2.28.2-1.052
Final Technical Report
June 2009
Final report – project WP2.28.2-1.052 1

Boosting ICT in the Dominican Republic
WP2.28.2-1.052
Final Technical Report
June 2009
Prepared by
Yacine Khelladi
Consultant for
Final report – project WP2.28.2-1.052 2

Table of Contents
1 Project Background and objectives ................................................... 5
1.1 Objectives of the project .......................................................... 5
1.2 Background ............................................................................ 5
2 Project results ............................................................................... 7
3 Activities undertaken ..................................................................... 8
3.1 Inception phase meetings ......................................................... 8
3.2 Pre event workshops ............................................................... 8
3.3 The concept paper ................................................................... 9
3.4 EU-Cariforum Business Forum report on ICTs ............................ 12
3.5 Logistics .............................................................................. 12
3.6 Visual identity and web site .................................................... 12
3.7 Press and communications ...................................................... 12
3.8 Participant’s selection and invitations ....................................... 13
3.9 Participant Kits ..................................................................... 13
3.10 The Event ......................................................................... 14
3.11 Participants event Evaluation ............................................... 14
3.12 Preparation of Final Summary and video ................................ 16
4 List of deliverabkes and documents produced ................................... 17
5 Partcipants list ............................................................................ 18
Final report – project WP2.28.2-1.052 3

Abbreviations
ACCS Asociación de Cámaras de Comercio de Santiago
ADOZONA Asociación Dominicana de Zonas Francas
AIRD Asociación de Industria de la República Dominicana
AMCHAM
American Chamber of Commerce of the Dominican
Republic
ANEINFO Asociación Empresas Informática
ASIEX Asociación de Empresas de Inversión Extranjera
CADISOFT Cámara Dominicana de Ingeniería de Software, Inc.
CCDF Chambre de Commerce Dominico-Française
CCPSD Cámara de Comercio y Producción de Santo Domingo
CEI-RD
CNISC
Centro de Exportación e Inversión de la República
Dominicana
Comisión Nacional para la Sociedad de la Información y el
Conocimiento
CODEPYME Confederación de la. Mediana y Pequeña Empresas
CONEP Consejo Nacional de la Empresa Privada
CONEP Consejo Nacional de la Empresa Privada
FEDOCAMARAS
Federación Dominicana de Cámaras de Comercio y
Producción-.
INDOTEL Instituto Dominicano de las Telecomunicaciones
ITLA Instituto Tecnológico Las Américas
PRODETEL Asociación de Profesionales de las Telecomunicaciones
SECCSYT
Secretaria de Estado de Educación Superior Ciencia Y
Tecnología
Final report – project WP2.28.2-1.052 4

I. PROJECT BACKGROUND AND OBJECTIVES
1. Objectives of the project
“Boosting ICT in the Dominican Republic” proposal was designed to promote
an enabling environment for ICT companies to develop in the Dominican
Republic and to export notably to the European market, through the support
and effective organisation of an ICT conference, building on the
recommendations of the first CARIFORUM – EU Business Forum. The proposal
looked to enable about 100 people to meet and discuss ICT strategies and
solutions. It was expected to reinvigorate the ICT development agenda and
explore the development of specific niches. The proposal catered specifically
to SMEs and the government.
2. Background
Of a population of about 10 million inhabitants in 2006, more than 3 million
live in conditions of extreme poverty, without basic necessities, without
access to technology, and excluded from the development process and the
potential benefits that globalization could offer. Almost 90 percent of
population is covered by mobile telephony as there are 47.9 mobile phone
subscribers per 100 people. Internet usage remains low (20.8 users per 100
people). BNamericas is reporting that the Dominican Republic ended May
2008 with a fixed and mobile tele-density of 70.4%. Indotel, the country’s
telecoms regulator, announced there were 6.35 million wireless subscribers
at the end of May, up from 2.5 million in December 2004. Internet usage
penetration is reported at 21%, with a total of 2.28 million users, more than
four times the figure recorded at December 2004.
The Dominican Republic is the biggest economy in the region, and one that
actively promotes the role of technology and e-business services. On a scale
of 1, e-Government readiness was estimated in 2006 at 4.9. The government
sees information and communication technologies (ICT) as having a major
part to play in helping rural families to improve their lives. The government
has been continuously working in favour of universalizing the access, use and
management of ICT as a key tool for the development of the nation. The
Dominican Republic gives a relatively high priority (5.2 over 10) to ICT. Part
of the Dominican Republic’s answer to this challenge is an ambitious plan to
close the digital divide by improving Internet connectivity, digital literacy and
human resources in ICT.
As the Dominican Republic (DR) natural services market is the USA, this
Forum may also facilitate regional (in this document the Caribbean region)
and European companies to join forces with Dominican companies by adding
value and complementing their offers in order to target their privileged
market, even though in some niches and for champions, Dominican
companies may find a market in Europe. The Caribbean market is relatively
Final report – project WP2.28.2-1.052 5

small and has therefore a very relative attractiveness for Dominican
companies and they mainly look towards the US market which offer a lower
acquisition cost compared with many small islands having each their
regulations and peculiar habits.
The DR has also peculiar characteristics in the ICT market. They have a
relatively well developed infrastructure and sizable companies. Therefore the
findings and recommendations of the first CARIFORUM – EU Forum may not
be all applicable and they should be at least heavily “localized”.
There is a new opportunity for the DR ICT Sector. The real work for creating
a successful new trading relationship with Europe starts after signature of the
EPA. While governments in the region and in the DR implement the relevant
legislative instruments, businesses must increase export capabilities and
ensure that services suppliers are eligible for entry under the EPA. By
fostering an enabling environment, the region and the DR has to increase its
efficiency through affordable ICT technologies for increased cross-border
services exports, regional integration, policy harmonization, and enhanced
regulatory frameworks for new business models. Active investment
promotion is also required to increase FDI flows to the RD and to encourage
partnership with EU firms.
Final report – project WP2.28.2-1.052 6

II. PROJECT RESULTS
The project was able to deliver substantial results, in particular 4
consensuses and roadmaps for:
The setup of a federative organisation for the national ICT private
sector. The CCPSD was mandated by members to organize under its
umbrella a set of concrete steps and priorities for providing services
for the improvement of the ICT private sector and represent the
sector.
A Public-Private partnership agenda, with a set of priorities and
common actions to be implemented between the Government and
private sector to boost ICT sector and overall country competitiveness,
and a commitment of the main government agency to include in the
national ICT strategy
A signed agreement between Caribbean ICT associations for the
creation of a Federation of Caribbean ICT Business Sector
Organisations, with a work-plan for the next months, including a
meeting in October 2009 to review the basis of a strategic work plan
to be approved by December 2009.
A signed agreement between Caribbean and European ICT associations
for the establishment of permanent mechanism to facilitate more
business, trade investments and joint ventures, in articulation with the
Caribbean federating efforts.
These results were possible thanks to the collaboration and intense work of
several key partners and the organisation of 4 pre-event workshops, with
public and private sector representatives, during the months preceding the
event.
It is up now to the Chamber and its partners to transform and enact those
agendas and roadmaps that were participatively concensuated and that
received real commitments of support from key public and private
stakeholders.
Final report – project WP2.28.2-1.052 7

III. ACTIVITIES UNDERTAKEN
1. Inception phase meetings
As soon as the technical assistance contract was signed, the SOGREOM team
engaged the beneficiary, the CCPSD, and had a series of inception meetings
to define the project details. The team also met other key actors as
Caribbean Export, CDE, and the National Information society Commission
(government).
During those meetings, the event design and methodology were validated
with the beneficiary and it was decided to engage the stakeholders through
the organisations of workshops.
2. Pre-event workshops
Not originally contemplated, but organised and facilitated with the
beneficiary, 4 pre-event workshops were agreed: 2 workshops were
organized with 2 distinct groups of stakeholders, the first being private sector
organisations and representatives of ICT groupings, and the second the
public institutions and government bodies involved in the ICT sector
development.
These were very useful to:
Validate the content/themes of the event
Engage them to facilitate some sessions or working groups
Invite them to relay the invitations to their members
These meetings were held with active participation of key ministries and
private institutions such as:
Secretaría de Estado de Educación Superior, Ciencia y Tecnología
(SEESCYT)
Centro de Exportación e Inversión de la República Dominicana
(CEI-RD)
ficina presidencial de Tecnologías de la Información y Comunicación
(OPTIC)
Instituto Dominicano de las Telecomunicaciones (INDOTEL)
Confederación Dominicana de Pequeña y Mediana Empresa
(CODOPYME)
Consejo Nacional de la Empresa Privada (CONEP)
Consejo Nacional de Competitividad (CNC)
Cámara Americana de Comercio
Instituto Tecnológico de Las Américas (ITLA)
Parque Cibernético de Santo Domingo
Cámara De Comercio Dominico- Francesa
Final report – project WP2.28.2-1.052 8

Cámara Dominicana de Ingeniería de Software, Inc. (CADISOFT)
Asociación Dominicana de Zonas Francas (ADOZONA)
Federación Dominicana de Cámaras de Comercio (FEDOCÁMARAS)
Cámara de Comercio y Producción de Santiago
Cámara de Comercio de Monte Plata
Cámara de Comercio de Hato Mayor
3. The concept paper
As a result of the inception phase and pre-event workshop, the concept
paper was defined.
The validated objective of the event was stated as “to establish a
Competitiveness Agenda to boost the ICT sector in the Dominican Republic”.
The specific strategic objectives validated during consultations with key
public and private stakeholders are, to:
Promote business opportunities and potential market niches for the DR
ICT sector, in particular those arising from the global financial crisis,
the newest ICT products and services trends. Also opportunities for
strategic alliances and joint-venture between EU and DR ICT
businesses will presented;
Promote a Public-Private Dialogue to improve the business
environment to achieve increased investment in the ICT sector and
exports;
Strengthen the organisation of the ICT sector in the DR;
Promote regional alliances of ICT business associations and the
development of a B2B marketplace/platform for ICT Businesses of the
Caribbean and Europe.
It was decided that to achieve the objectives, the format of the conference
included presentations in plenary sessions and facilitated working
groups/workshops breakouts, and that working groups/workshops would
work on the same themes at the same time (no parallel track/themes). Also
facilitators for the working groups were selected among the organising
partners.
The following tracks or themes were defined and validated with the
stakeholders.
Theme 1: Business opportunities for the ICT business sector
The impact of the global financial crisis on the ICT industry.
Opportunities arising from the crisis.
Evolving technologies, innovation and convergence: new products,
new services, new market niches (including m-banking)
Final report – project WP2.28.2-1.052 9

ICTs for the national SME market
Theme 2: Strategic partnerships with EU ICT companies
What are the new opportunities enabled by the Cariforum-EU EPA for
the DR ICT businesses?
What are the EU ICT companies looking for? What kind of partners,
what kind of projects? Success stories of EU-Caribbean partnerships.
What are the comparative advantages of the DR, what do local
businesses have to offer to EU companies?
How to promote partnerships?
Theme 3: Advancing the Public-Private agenda for the ICT
competitiveness
What is the role of the Government to enhance the ICT sector
competitiveness?
What in the regulatory and legal framework has to be updated to
enable a sustained growth of the ICT sector?
What are the private sector inputs to the E-Dominican strategic plan
(review of the 2007 inputs)?
What is the role of the ICT sector to increase overall country
competitiveness? In particular to increase the SMEs adoption of ICTs.
Defining priorities for Public Private action sand partnerships
Theme 4: Structuring the ICT sector
How to organise the ICT business sector, to create a unified voice, to
promote b2b synergies, and to confront their common issues?
What services do ICT businesses require from their intermediary
associations? How to strengthen their organisations?
What are the current sector organisations collective priorities?
Advocating public policies or international Promotion or promote b2b
How to capitalize the skills and know-how of the Dominican ICT
Diaspora?
How do we move forward?
Theme 5: Regional alliances and B2B network
Proposal to create Caribbean Federation of ICT associations: what is its
role, functions, priorities, and organisation?
Launching the initiative to create a b2B / marketplace for ICT
businesses, including Caribbean and Europe
Final report – project WP2.28.2-1.052 10

The Validated Agenda
Day 1
8:30 am Registration open
9 am to 10:30 am
10:30 am to 11 am Coffee break
11 am to 1 pm
1 pm to 2:30 Lunch
2:30 pm to 4 pm
4: pm to 4:30 pm Coffee break
4:30 pm to 5:30 pm
5:30 pm to 6: 30
Day 2
9 AM to 10:30 am
10:30 am to 11 am Coffee break
11 am to 12 noon
Event opening, formal welcomes, featured guest speakers
Theme 1: what are the opportunities for ICT business today
Theme 2: Building EU-DR ICT businesses joint-venture /
alliances
After small introduction in plenary: 4 parallel working groups
discussing on theme 3: the public private dialogue
Plenary: Presenting theme 3 results and discussion (15
minutes each)
Side (closed) meeting for Caribbean IOs/ICT association’s
representatives and cocktail
After an introduction of the day in plenary, 4 parallel working
groups on theme 4: organising the ICT sector
Plenary: Presenting theme 4 results and discussion (15
minutes each)
12 to 12:30 Conclusion and closing remarks
12:30 to 1pm
1 pm to 2:30 Lunch
2:30 pm to 4 pm
Ceremony for the signature of MOUs between IOs and ICT
associations of Caribbean, and Europe
Side (closed) meeting for Caribbean IOs/ICT associations’
representatives with European representatives.
Final report – project WP2.28.2-1.052 11

4. EU-Cariforum Business Forum report on ICTs
The team prepared and validated a brochure specific on the ICT sector
extracted from the EU-Cariforum Business Forum proceedings that were
distributed in the participant kits. The brochure was translated to Spanish
and printed locally for the event.
5. Logistics
In Coordination with the beneficiary the SOGEROM team identified, got
competitive quotations, validated, contracted or hired all the logistical
services needed that included the event venue, accommodations, lunches
and breaks, sound and projectors systems, translators and equipment,
filming and recording, hostesses, participants kits, banners, stickers and
other material.
At the request of the CCPSD the dates of the event were moved from May
20-21 to June 4 th and 5 th
6. Visual identity and web site
The SOGEROM team hired a graphic designer to work with the beneficiary to
develop the visual identity of the event, logos, letter heads, etc; all were
validated by both contracting authority and beneficiary.
Also a web development company was hired to develop the event web site
under http://www.camarasantodomingo.org.do/eventos/agenda-competitiva-
TIC/. The web site included sections such as “Organization and Partners”,
“Detailed Agenda and Event Thematic”, “Documents y Proceedings” and a
Registration form as well as the back office admin interface to manage
registrations. The entire Website was made available in 2 languages (Spanish
and English).
7. Press and communications
During the pre-event phase, a press conference was held that was reported
in at least 10 TV news shows and in 13 press articles. Additionally the CCPSD
presidents had 3 interviews and were published 2 paid advertising to
announce the event.
During the event, 3 press releases were prepared and distributed, and
several interviews of key participants prepared. The coverage was excellent
with around 20 press articles and 14 appearances in TV news.
See all details in the press report.
Final report – project WP2.28.2-1.052 12

8. Participant’s selection and invitations
The pre-event consultation defined the participants to be targeted as:
Owner and managers of ICT Businesses (including Software
developers, Integrators, ICT solution and services providers, IT
equipment and hardware manufacturers or resellers, IT services
providers, trainers and consultants, ICT outsourcers, IT based BPO,
etc.)
IT department managers of the larger non-ICT companies (as banks,
telecom, agro-processing industry)
Deans and directors of specialized (high level) IT training institutes
and universities
Representatives of intermediary organizations, chambers and ICT
sector associations, of Europe and the Caribbean.
To invite them, several strategies were implemented:
A one-page registration form on the web site was made available and
this was advertised (press releases, etc)
A generic invitation was prepared to be sent by all the partners to their
members databases (including CCPSD)
Key participants were directly targeted (personal letters from the
CCPSD)
Caribbean participants were identified and invited directly by
SOGEROM consultant based in the Caribbean
The European participants were identified, selected and invited by the
SOGEROM European office team.
Some 250 people registered on the web site, of which, after screening by the
CCSPSD head, some 90 were confirmed by individual letters. National
participants registered ended up at 130.
International participants were 9 Europeans and 20 Caribbean.
See participant lists.
9. Participant Kits
A kit for the participants was prepared including:
Leather like folder with the event logo printed
Agenda (in 2 languages)
Cocktail invitations (in 2 languages)
Final report – project WP2.28.2-1.052 13

Event presentation background (in 2 languages)
Speakers biography (in 2 languages)
EU-Cariforum ICT brochure (in 2 languages)
BizClim presentation materials (in 2 languages)
CCPSD presentation brochure
Evaluation form (in 2 languages)
List of participants registered
Pens and paper with appropriate headers and logos
A table was set with many documents for EU funded projects (including CDE
and Proinvest), general Bizclim materials, and brochures for other Caribbean
forums and ICT related activities.
At the end of the event a CD was distributed with all the presentations and
documents in electronic format.
10. The Event
Some 10 people were employed as support staff and hostesses and full
support secretariat and logistics was set up.
English-Spanish interpretation services were offered during all event,
including some working groups.
SOGEROM team in close collaboration with the CCPSD ran smoothly the
whole event at the Meliá Santo Domingo Hotel. All agenda items wee run in
time.
11. Participants event Evaluation
The following is result compilation of the evaluation forms
Activity # Answers %
The event in general
Excellent 36 59.02%
Good 25 40.98%
Average 0 0.00%
Poor 0 0.00%
Bad 0 0.00%
Final report – project WP2.28.2-1.052 14

Exponents
Excellent 30 49.18%
Good 27 44.26%
Average 3 4.92%
Poor 0 0.00%
Bad 0 0.00%
Registration Process
Excellent 38 62.30%
Good 20 32.79%
Average 2 3.28%
Poor 0 0.00%
Bad 0 0.00%
The venue
Excellent 33 54.10%
Good 25 40.98%
Average 2 3.28%
Poor 0 0.00%
Bad 0 0.00%
Food and refrenshments
Excellent 23 37.70%
Good 30 49.18%
Average 6 9.84%
Poor 0 0.00%
Bad 0 0.00%
Content and topics
Excellent 31 50.82%
Good 27 44.26%
Average 3 4.92%
Poor 0 0.00%
Bad 0 0.00%
Organisation
Excellent 35 57.38%
Good 23 37.70%
Average 3 4.92%
Poor 0 0.00%
Bad 0 0.00%
Final report – project WP2.28.2-1.052 15

Team and staff
Excellent 39 63.93%
Good 20 32.79%
Average 2 3.28%
Poor 0 0.00%
Bad 0 0.00%
Time for exchanges
Yes 25 40.98%
No 10 16.39%
More or Less 24 39.34%
Help you understand sector challenges
Yes 56 91.80%
No 1 1.64%
More or Less 3 4.92%
Fulfilled your expectations
Yes 45 73.77%
No 3 4.92%
More or Less 9 14.75%
12. Preparation of Final Summary and video
SOGEROM team prepared and submitted for validation, before it distribution
by mail and courier:
The complete summary of proceedings (in English and Spanish)
A brochure presenting the findings and conclusion (in English and
Spanish)
A summary Video presenting the findings and conclusion edited at 8
min (in Spanish, with English subtitles)
A video edited at 14 min (in Spanish only) with a little more content.
Final report – project WP2.28.2-1.052 16

13. LIST OF DELIVERABKES AND DOCUMENTS
PRODUCED
- Inception report (English)
- Introductory presentation for the pre-event workshops (power
point Spanish)
- Concept note (English)
- Logos and other visual identity items (as logos and headers)
- Promotion brochure "about the event" (in Spanish and English)
- Invitation letters (Spanish and English)
- Background information brochures (distributed at the event)
- Agendas (in 2 languages)
- Speakers biography (in 2 languages)
- Participants kits (folders, see content above)
- CD with electronic version of the presentations
- Complete web site (in 2 languages)
- Participant listings and signed presence sheets
- Participant evaluations
- 5 press releases (one before, 3 during, one after) (in Spanish)
- 2 press advertising publication (in Spanish)
- The press report
- The summary of proceedings (in English and Spanish)
- The Final brochure presenting the findings and conclusion (in
English and Spanish
- The final video edited at 8 min (in Spanish, English subtitles)
- The final video edited at 14 min (in Spanish only)
- List of participants with contact details
Final report – project WP2.28.2-1.052 17

14. PARTCIPANTS LIST
These are the resisted and confirmed (by personal invitation letter)
participants, national and international. Sogerom produced a excel form with
all contacts details. Signed presence forms for all participants are also
delivered in physical paper.
NAME SURNAME INSTITUCION
1 ADOLFO BORREGO VILLALÓN ETICOM
2 ALBERT HENRY DANIELS SAINT LUCIA ICT ASSOCIATION
3 ALBERTO A.. CASTILLO FONDEUR INTERCOMMERCENET
4 ALEJANDRO MIRANDA MIRANDA & ASOCIADOS
5 ALEJANDRO ROSARIO UNIFIED COMMUNICATIONS
6 ALEXIS MONTALVO EDITORA AMIGO DEL HOGAR
7 ALFREDO DALMAU GESTIÓN TECNOLÓGICA GLOBAL, D&F, S. A.
8 AMPARO ARANGO INDOTEL
9 ANDRÉS VAN DER HORST CNC-CONSEJO NACIONAL DE COMPETITIVIDAD
10 ANIL RAMNANAN TRINIDAD AND TOBAGO COMPUTER SOCIETY
11 ANTONIO ARIAS EX AVANZIT
12 AQUILES FARÍAS FARÍAS MONGE & ASOCIADOS
13 ARANZAZU ARAMBURU NAVARRO ICT EXPERT
14 ARTURO LOPEZ VALERIO NUMERICIT, C. POR A.
15 AUGUSTO MÉNDEZ OLLER UNIVERSIDAD NACIONAL EVANGELICA
16 AULIO ORTIZ CAM INFORMÁTICA
17 BABAJI CRUZ SECRETARIA DE ESTADO DE EDUCACION
18 BARTOLOME ALMONTE CABINET TELECOMUNICACIONES
19 BETTY FAUSTA OPEN IT GUADELOUPE
20 BRUNO DE GROOTE SOGEROM
21 CARLOS MIRANDA LEVY CIVILA
22 CARLOS PHILIPPO ITLA
23 CARLOS RODRÍGUEZ
24 CARLOS MASCORT TELVENT
25 CARLOS NOUEL CEI-RD
SEESCYT -SECRETARIA DE ESTADO DE
EDUCACION SUPERIOR, CIENCIA Y TECNOLOGÍA
26 CESAR GIL HUED ICBEYOND DEVELOPMENT GROUP
Final report – project WP2.28.2-1.052 18

27 CESAR DARIO RODRIGUEZ DE LEÓN ASOCIACION CONSUMIDORES UNIDOS, INC.
28 CESAR MANUEL PANIAGUA CACERES GOYA SANTO DOMINGO
29 CRISTHIAN HOLGUIN BATISTA COMPUTRINIC
30 DANNY ESPEJO HEREDIA GRUPO MALLA \ MOLINOS MODERNOS
31 DARWIN MUÑOZ NÚÑEZ UNIVERSIDAD IBEROAMERICANA
32 DAVID EDWARDS OECS EXPORT DEVELOPMENT UNIT
33 DAVID GREEN
34 DENNY SUAREZ FEDOCAMARAS
35 DEREK BROWNE
INFORMATION AND COMMUNICATIONS
TECHNOLOGY SOCIETY OF T&T
CARIBBEAN REGIONAL NEGOTIATING MACHINERY
- CRNM
36 DESIREE ULERIO CNC-CONSEJO NACIONAL DE COMPETITIVIDAD
37 DIDIER LUZARRAGA VE@DES
38 DIDIER PRIAM OPEN IT MARTINIQUE
39 DIEGO I HIDALGO D. HIDURAN
40 DIONISIO GRULLON UASD
41 DOMINGO TAVAREZ OPTIC
42 EDMUNDO FERNANDEZ AETIC
43 EDUARDO ALVAREZ AVACOMP
44 EDWIN SALAZAR INSTITUTO TECNOLOGICO DE SANTO DOMINGO
45 ELBERT YATE CNC-CONSEJO NACIONAL DE COMPETITIVIDAD
46 ELLIOT TERRENCE SOLUTIONS ICT ASSOCIATION
47 ELVIS TAVAREZ
48 EMERSON VEGAZO
49 EMIGDIO MATOS NOVAS
CENTRO DE EXPORTACION E INVERSION DE LA
REP. DOM. (CEI_RD_
DIRECCION GENERAL DE COOPERACION
MULTILATERAL-DIGECOOM
INSTITUTO DOMINICANO DE LAS
TELECOMUNICACIONES (INDOTEL)
50 EMMANUEL HILARIO LIGHTBOURNE WIND TELECOM, S. A.
51 ENMANUEL GOMEZ FERNANDEZ CITIBANK
52 ERICH A. COHN-LOIS BUSINESS SOLUTIONS GROUP, S.A.
53 ERIK PEREZ INOVAWARE TELESERVICES
54 EROL ELISABETH OPEN IT MARTINIQUE
55 EZEQUIEL VOLQUEZ MEDINA OFICINA NACIONAL DE ESTADÍSTICA ONE
56 FABRICIO CABRERA UNIBE
57 FATIMA MORA OPTIC
58 FERMIN CRUZ MIOLÁN SECRETARÍA DE ESTADO DE EDUCACIÓN
Final report – project WP2.28.2-1.052 19

ALBERTO
59 FERNANDO ALANA GAIA
60 GABRIEL VENTURA SECRETARIA DE ESTADO DE LA JUVENTUD
61 GAWAIN FRAITES FUNKY MONKEY CREATIVE GROUP
62 GEORGE GIL
63 GEORGE BRACHE SINERGIT
64 GINA GUERRA CASTILLO
65 GRELDY HERNÁNDEZ SOSA ONAPI
ASOCIACIÓN NACIONAL DE EMPRESAS DE
INFORMÁTICA
66 GUILLERMO JIMENEZ DE LA ROSA JUGO TROPICO, C. POR A.
67 HARLEM MARTINEZ HGM SOLUCIONES
68 HEIDDEKEL MORRISON INDOTEL
69 HERNÁN VALDÉS WSI MERCADO WEB
70 HUMBERTO PEREZ DELEGACION COMISSION EUROPEA
71 IDIONIS PEREZ
INFOTEP-INSTITUTO NACIONAL DE FORMACION
TECNICO PROFESIONAL
72 IGOR MADERA DESPACHO PRIMERA DAMA
73 IRINA NUNBERGER
74 ISSAACHART BURGOS COD0PYME
BUSINESS SKILLS DEVELOPMENT AND E-
BUSINESS INCUBATORS - ST VINCENT AND THE
GRENADINES
75 IVAN RAMIREZ V. CÁMARA DE DIPUTADOS DE LA REP. DOM.
76 IVÁN REYNOSO
77 JACQUELINE TEJADA TIO UASD
CAMARAS DE COMERCIO Y PRODUCCION DE
SANTIAGO
78 JAIME VARGAS CALLE CENTER ZONA FRANCA SAN ISIDRO
79 JASMIN FABRE
CAMARA DE COMERCIO Y PRODUCCION DE SANTO
DOMINGO
80 JASSON A. VALDEZ COMERCIAL ROIG C POR A
81 JAVIER GARCIA INDOTEL
82 JENNY SUERO DE MARTINEZ COMPANIA DOMINICANA DE TELEFONOS
84 JOAQUIM GARRIDO ESTIP-PIN SME
85 JOHN CONNEL CISCO
86 JOHNNY MONTILLA PIMENTEL CAMARA DE COMERCIO DE SAN JOSÉ DE OCOA
87 JORGE LUIS SELMAN ARIAS
SUPERINTENDENCIA DE VALORES DE LA
REPÚBLICA DOMINICANA (SIV)
Final report – project WP2.28.2-1.052 20

88 JORGE LUIS PIMENTEL LOPEZ
89 JOSE DIAZ INNOVATICA
90 JOSE GUILLEN
91 JOSE BINET GONZALEZ UASD
92 JOSE MORETA DAMIRON
93 JOSÉ ARMANDO TAVAREZ ITLA
94
JOSÉ F.
TAVAREZ
JOSÉ F. TAVAREZ
CARITEC (CONSULTORES & ASESORES
TECNOLOGICOS)
UNIVERSIDAD NACIONAL PEDRO HENRÍQUEZ
UREÑA (UNPHU)
ASOCIACION DOMINICANA DE SOFTWARE
(ADOSOFT)
INFOTEP-INSTITUTO NACIONAL DE FORMACION
TECNICO PROFESIONAL
95 JOSE GABRIEL ROIG COMERCIAL ROIG C POR A
96 JOSE ISRAEL CASTRO MARTINEZ SINERGIT
97 JOSE LEONIDAS BENZAN BAEZ TECNOLOGIA INTEGRAL DEL CARIBE
98 JOSE LUIS ALONSO
99 JOSE MANUEL TORRES
100 JOSÉ RAFAEL VARGAS INDOTEL
ASOCIACION DE EMPRESAS DE INVERSION
EXTRANJERA (ASIEX)
ASOCIACION DOMINICANA DE ZONAS FRANCAS
(ADOZONA)
101 JOSE TOMAS DIPUGLIA DIPUGLIA PC OUTLET STORE
102 JOSEFINA PIMENTEL VALENZUELA
INFOTEP-INSTITUTO NACIONAL DE FORMACION
TECNICO PROFESIONAL
103 JUAN CARLOS FARIAS MERE MIF SERVICIOS DE CATERING
104 JUAN CESAR CURAY BENITES PLAZA LAMA
105 JUAN F. EVERST EVERTS 7 GROUP
106 JUAN JOSÉ DE LEÓN SIMPLETICS
107 JUAN JOSE PERALTA INVERSIONES LOGY C. POR A.
108 JUAN LUIS ENCARNACION DAT SOFTWARES CONSULTANTS
109 JUAN MIGUEL CEBALLOS COMPUSOLUCIONES, S.A.
110 JUAN
REYNALDO
MARTINEZ INDUSTRIAS NIGUA, C. POR A.
111 JUDITH BATISTA OPTIC
112 JUDITH DIANNE O NEILL CHAIRMAN TELECOMS DEPT NY OFFICE
113 JULIO FONG CLUSTER TIC EL SALVADOR
114 KARINA CEDEÑO CRG
115 KELVIS JIMENEZ SOLUNET
116 LANCE HINDS THE GEORGETOWN CHAMBER OF COMMERCE
117 LAURA ENCARNACIÓN CASTILLO DESPACHO PRIMERA DAMA
Final report – project WP2.28.2-1.052 21

118 LEONIE ZAPATA SILVESTRE
119 LUIS ALBERTO GOMEZ MOYA
SECRETARÍA DE ESTADO DE EDUCACIÓN
SUPERIOR, CIENCIA Y TECNOLOGÍA
ICBEYOND DEVELOPMENT GROUP
(INTERCOMMERCENET)
120 LUIS ARMANDO GARCIA DESPACHO PRIMERA DAMA
121 LUIS DANIEL MATA CONTRERAS
UNION DE MEDIANOS Y PEQUEÑOS INDUSTRIALES
DE LA HARINA UMPIH
122 LUISA ARIAS EMPRESAS LEON JIMENES, S. A.
123 MANUEL MORALES
124 MANUEL VALDEZ COMPUEXPO
125 MARCOS TRONCOSO EMPRENDE
DIVISION TELECOMUNICACIONES TELVENT,
ESPAÑA
126 MARIBEL GASSÓ CAMARA DE COMERCIO Y PRODUCCION DE SD
127 MARIO F. GRULLON DAMIAN OPTIC
128 MARIO JOSÉ FERNÁNDEZ QUEZADA OSA TECHNOLOGIES, S. A.
129 MARTIN ARAUJO HAINA INTERNAIONAL TERMINALS
130 MAURO BIANCI TESEO
131 MELANIO PAREDES SECRETARIA DE ESTADO DE EDUACION
132 MICHAEL JOHN COMPUTEC LTD
133 MIGUEL REYES GALAXIA COMPUTER
134 MIGUEL VERGARA AETIC
135 MIGUEL CID
136 MILAGROS J. PUELLO
CAMARA DOMINICANA DE INGENIERIA DE
SOFTWARE, INC. (CADISOFT)
CAMARA DE COMERCIO Y PRODUCCION DE SANTO
DOMINGO
137 MILTON REYES GRUPO INFORMATICO DOMINICANO
138 MOISES LORA IB SYSTEMS
139 NADINE AGRAD
140 NATALIA ARIAS CONCENTRA
NATIONAL INVESTMENT PROMOTIONS INC. - ST
VINCENT AND THE GRENADINES
141 NATASHA BOYCE BARBADOS COALITION OF SERVICE INDUSTRIES
142 NATHALIE BELIZAIRE-FIEVRE
ASSOCIATION HAITIENNE POUR LE
DÉVELOPPEMENT DES TIC (AHTIC)
143 NESTOR EFRAIN MATOS MEDINA SECRETARÍA DE ESTADO DE AGRICULTURA
144 NICOLAS CASTILLO
FUNDACIÓN DOMINICANA PARA EL DESARROLLO
DE LA ASOCIATIVIDAD INTEGRAL FUDAI
145 NIEVES COLOMBANI CAMARA DE COMERCIO DOMINICO FRANCESA
146 NIGEL HENRY JAMAICA COMPUTER SOCIETY
Final report – project WP2.28.2-1.052 22

147 ORLANDO CASTILLO LORA TECNOLOGIA INTEGRAL DEL CARIBE
148 PABLO LINARES
149 PATRICK KEENE PATRICK KEENE
150 PEDRO J. DIAZ BALLESTER
151 PEDRO PÉREZ CELSO PEREZ C X A
152 PEDRO SANTANA UNIVERSIDAD MIT
ASOCIACION DE EMPRESAS DE INVERSION
EXTRANJERA (ASIEX)
CENTRO PARA EL DESARROLLO DE LA EMPRESA
EN LA R. D.
GRUPO COMUNICACIONES & NEGOCIOS
DIBACORP
153 RAFAEL TRONCOSO CLUSTER DE CONFECCION DE SANTIAGO INC.
154 RAFAEL FERNANDEZ INDOTEL
155 RAFAEL VARGAS PARQUE CIBERNETICO SANTO DOMINGO
156 RAFAEL ZORRILLA PARQUE CIBERNETICO SANTO DOMINGO
157 RAMON PEREZ COMPUSOLUCIONES, S.A.
158 RAUL LINARES
ASOCIACION DE EMPRESAS DE INVERSION
EXTRANJERA (ASIEX)
159 REGIS BATISTA EMBAJADA DE CANADÁ EN RD
160 RENATO GONZALEZ DISLA NOVUS PARADIGMA
161 REYNOLD GUERRIER AHTIC
162 RICARDO RUIZ
163 RINA FAMILIA UNIBE
COMITE TIC DE LA CAMARA AMERICANA DE
COMERCIO DE LA REPUBLICA DOMINICANA
164 ROBERTO GÁLVEZ BOTERO AVISOR TECHNOLOGIES CARIBE, S.A.
165
ROBERTO DE
JS.
PICHARDO BENITEZ CSI COMPUTADORAS Y SERVICIOS INFORMATICOS
166 RODOLFO GUERRERO MAGYCORP,S.A.
167 ROSA MARIA JIMENEZ
168 ROSARIO SANG SANG DATARED SA
CONSEJO NACIONAL DE EMPRESAS PRIVADAS
(CONEP)
169 ROSENDO ALVAREZ III INNOV-E ENTERPRISE INNOVATION CENTER
170 RUBEN RODRIGUEZ PAULUS CLINICA ABREU
171 RUDDY MARCHENA PEGUERO MAGYCORP, S.A.
172 SAMUEL D. FRANCISCO GABRIEL BANCO SANTA CRUZ
173 SANTIAGO RODRIGUEZ INDUSTRIAS NIGUA, C. POR A.
174 SCARFULLERY
CASTILLO
JUAN ANDRES INDEPENDIENTE
175 VICTOR RODRIGUEZ FLETE DEPARTAMENTO NACIONAL DE INVESTIGACIONES
Final report – project WP2.28.2-1.052 23

176 VICTOR LAUREANO CCP DE SAMANA
177 VICTOR HERRERA BLACKCUBE TECHNOLOGIES
178 VICTOR
MANUEL
INOA OLIVO SECRETARÍA DE ESTADO DE LA JUVENTUD
179 WANDY REYES SIASOFT
180 WENDY LAUREANO DE LA CRUZ PROFESIONAL INDEPENDIENTE
181 WERNER KUHN
182 WILLIAM NUÑEZ 3M DOMINICANA, S. A.
183 WILLIAM
ERNESTO
CAMILO REYNOSO
CAMARA DE COMERCIO , INDUSTRIA Y TURISMO
DOMINICANO-ALEMANA. INC.
INSTITUTO TECNOLÓGICO DE LAS AMÉRICAS
"ITLA".
Final report – project WP2.28.2-1.052 24