april-2012

INFORMATION
Safety &
Travel Assistance
SAFETY INFORMATION
NEED TO KNOW
Customer safety is our primary
concern. Our fl ight attendants
are trained thoroughly in all
safety procedures. But as expert
as they are, in the event of an
emergency they need help from
you, the customer. You should
be aware of the following:
NEVER PERMITTED
The Federal Aviation
Ad min istra tion and
the Transportation Security
Administration prohibit
hazardous materials in either
checked or carry-on baggage.
Sub stantial fi nes can be
imposed for violations.
Travel assistance for delayed or canceled fl ights
At United, our priority is safety and keeping an on-time schedule. On occasion,
canceling or delaying a fl ight is the only option to ensure we maintain
the highest safety standards.
Flight interruption? We will confi rm you on the next United fl ight with
available seats. Kiosks located in the concourse will assist you with
information and a boarding pass, and will also help you stand by for an
earlier United fl ight if one is scheduled. If you want to travel standby and
aren’t boarded, we will transfer your name to the next United fl ight to your
destination until you are onboard.
What about my bag? Baggage is boarded on the next fl ight if space is
available, which means your bags may arrive before you. If so, United will
secure the bag until you claim it. See a baggage claim representative.
What if I have to stay overnight? If a fl ight is canceled to address a
mechanical issue or a similar issue within our control, we will provide
Staying Fit INFLIGHT FLEXIBILITY
Knee Flexion: Lift knee toward
chest, decreasing the amount
of joint space at the back of the
knee. Repeat with other leg.
Knee Extension: Straighten
knee, increasing the amount of
joint space at the back of the
knee to its full range. Repeat
with other leg.
120 APRIL 2012 • HEMISPHERESMAGAZINE.COM
EXIT
Location of the nearest
emergency exit
Where your oxygen mask will
appear, how to start the oxygen
fl ow and how to use the mask
Liquid and solid explosives
Poisons
The correct procedure for exiting
the cabin in an emergency
Please look carefully at the safety
information card located in the
seat pocket in front of you
Flammable gases
and compressed gas
Radioactive and magnetic
materials, corrosive and
oxidizing agents
you with a hotel and meal voucher. For uncontrollable events—such as
weather—we may be able to help you locate a local hotel at a discounted
rate; however, United does not cover hotel or meal expenses in this event.
If we cannot retrieve your checked bag, overnight kits containing toiletries
are available. Please see an agent.
What if the reason for my travel no longer exists? If as a result of the
delay or cancellation you opt not to travel, call United reservations
(1-800-UNITED-1) to learn about your options.
Help us help you stay informed. Sign up for Trip Alert, our messaging
service that informs you if your fl ight is canceled or delayed, at united.com.
At home? Go to united.com for information or to check in and print your
boarding pass.
Your safety and satisfaction are important to us. We appreciate your
business and apologize for any inconvenience you may have experienced.
Dorsifl exion: With heel on fl oor,
point toes upward, decreasing
the angle between the foot and
the front of the leg. Repeat with
other foot.
Plantar Flexion: Lift heel and
keep toes pointed toward the fl oor,
increasing the angle between the
top of the foot and the front of the
leg. Repeat with other foot.
MAKING YOUR CONNECTING FLIGHT Whether
your next fl ight is on United or one of its Star Alliance
partners around the world, you can use the terminal
diagrams on pages 130-132 to plan your connection.
In addition to gate locations, these maps show ticket
counters and interterminal transportation.
Smoking is not permitted. Federal law
imposes fi nes of $1,000 for smoking
and up to $2,200 for any at tempt to
disable an aircraft’s smoke detectors. We
prohibit the use of electronic simulated
smoking devices (cigarettes, pipes,
cigars, etc.) on our fl ights.
It is a violation of federal regulations to
drink alcoholic beverages during a fl ight
unless they are served by our personnel.
Also, airlines are forbidden to serve
alcoholic beverages to anyone who
appears to be intoxicated.
Eversion: With foot on fl oor,
gently roll the sole of the foot
inward. Repeat with other foot.
Inversion: With foot on fl oor,
gently roll the sole of the foot
outward. Repeat with other foot.