Why Saying “I'm Sorry” Isn't Good Enough: The Ethics of Corporate ...
Why Saying “I'm Sorry” Isn't Good Enough: The Ethics of Corporate ...
Why Saying “I'm Sorry” Isn't Good Enough: The Ethics of Corporate ...
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<strong>Ethics</strong> <strong>Corporate</strong> Apologies<br />
References<br />
Adams, M.: 2000, ‘CEOs Now Love to Say ‘Sorry’’. USA Today, September 8, p.1.<br />
Andrews, P.H. and J.E. Baird: 2005, Communications for Business and the Pr<strong>of</strong>essions,<br />
(Waveland Press, Long Grove, IL).<br />
Aristotle: 2005, Nicomachean <strong>Ethics</strong>, translated W. D. Ross, (World Library Classics, New<br />
York, NY).<br />
Associated Press: 1988, ‘Crisis Control: Ashland Chairman’s Conduct on Oil Spill Wins<br />
Public Support’, January 8.<br />
Austin, J. L: 1962, How to Do Things with Words, (Harvard University, Cambridge, MA).<br />
Benoit, W. L.: 1995, Accounts, Excuses, and Apologies: A <strong>The</strong>ory <strong>of</strong> Image Restoration<br />
Strategies, (State University <strong>of</strong> New York Press, Albany, NY).<br />
Benoit, W. L. and Anne Czerwinski: 1997, ‘A Critical Analysis <strong>of</strong> USAir's Image Repair<br />
Discourse’, Business Communication Quarterly 60(3), 38-57.<br />
Birk, M. M., S. A. Einwiller, and G. V. Johar: 2010, ‘How to Save Your Brand In the Face <strong>of</strong><br />
Crisis’, MIT Sloan Management Review 51(4), 57-64.<br />
Bisel, R. S. and A. S. Messersmith: 2012, ‘Organizational and Supervisory Apology<br />
Effectiveness: Apology-Giving in Work Settings’, Business Communication<br />
Quarterly 75(4), 425-448.<br />
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