Why Saying “I'm Sorry” Isn't Good Enough: The Ethics of Corporate ...
Why Saying “I'm Sorry” Isn't Good Enough: The Ethics of Corporate ...
Why Saying “I'm Sorry” Isn't Good Enough: The Ethics of Corporate ...
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<strong>Ethics</strong> <strong>Corporate</strong> Apologies<br />
Kelts, R.: 2010, ‘Toyota and Trust: Was the Akio Toyoda Apology Lost in Translation’,<br />
Christian Science Monitor, February 25, http://www.csmonitor.com/layout/set/print/<br />
content/view/print/282844<br />
Kim, P.H., D.L. Ferrin, C.D. Cooper and K.T. Dirks: 2004, ‘<strong>The</strong> Effects <strong>of</strong> Apology Versus<br />
Denial for Repairing Competence- Versus Integrity-Based Trust Violations’, Journal<br />
<strong>of</strong> Applied Psychology 89(1), 104-118.<br />
Lazare, A.: 2005, On Apology, (Oxford University Press, Oxford).<br />
Lewicki, R. J. and B. B. Bunker: 1996, ‘Developing and Maintaining Trust in Working<br />
Relationships’, in R. M. Kramer a d T. R. Tyler, eds., Trust in Organizations:<br />
Frontiers <strong>of</strong> <strong>The</strong>ory and Research (Sage, Thousand Oaks, CA).<br />
Liebelt, J.: 2009, ‘AMP?Pepsi Apologize for Bad Taste App’, October 12,<br />
www.kgnw.com/blogs/liebelt/11609739/<br />
Lindner, S.: 2007, ‘Fighting for Consumers, One Post at a Time’, Austin American-<br />
Statesman, October 7, http://www.allbusiness.com/company-activities-<br />
management/operations-quality-control/11903523-1.html<br />
Louis, C.S.: 2011, ‘Up the Career Ladder, Lipstick in Hand’, <strong>The</strong> New York Times, October<br />
12, http://www.nytimes.com/2011/10/13/fashion/makeup-makes-women-appear-<br />
more-competent-study.html?_r=0<br />
Marty, M.: 1973, ‘<strong>Ethics</strong> and Mass Media’, in L. Thayer, ed., Communication: Ethical and<br />
Moral Issues (London, Gordon and Breach), 189-199.<br />
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