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Free internet access is available on all campuses at the library and in computer labs: http://intranet.monash.edu/esolutions/students/ labs/ High speed wireless and fixed internet access is available on all campuses: www.monash.edu/esolutions/wireless.html Check out Chapter 4 – Social and Cultural Australia – Internet for more information Where to get information Extensive support services for international students are available on each campus within faculties and central University services. You can also access health services, counselling, financial aid, housing advice, family and child care services and chaplaincy. ask.monash ask.monash is our online customer service tool, available 7 days a week. Get your authcate user name and password and then login to ask.monash.edu to: n search and find the answer to frequently asked student related questions n ask your own question n track the progress of your question and read our response n provide feedback. You can search our answers for information about: n student administration which includes admissions, enrolments, examinations and results, fees, graduations, scholarships, timetables and student visas n parking, transport and maps which includes buying a parking permit and using the intercampus shuttle bus n library loans, study resources and student centred services n on campus services which includes details of banks and microwaves found on campus n student equity and access to campus disability support services. 34 Monash Connect Monash Connect is found on all campuses. Staff assist students with administrative matters and can help with questions you may have about: n international student support n your Confirmation of Enrolment (CoE) and visa information n liaison with Department of Immigration and Citizenship (DIAC) and OSHC providers n referral to University services. Telephone: 9902 6011 www.monash.edu/connect For Monash Abroad and exchange students Monash Abroad provides support and services for international exchange, study abroad and intercampus exchange students who come to Monash for just one or two semesters. You can contact Monash Abroad at any time during your stay at Monash for advice and assistance. Telephone: +61 3 9905 1551 monash.abroad@monash.edu www.monash.edu/studyabroad For sponsored students The Fees Unit manages the administration of scholarship and sponsor requirements for external sponsorships including those from the Australian Government, overseas Government departments, ministries, agencies, employees or other private bodies. Monash University Fees www.monash.edu/fees For students receiving foreign financial aid Monash University is participating in the US Federal Direct Loan Program for eligible US students to receive Direct and PLUS loan funding. Monash is also an approved institution for students to receive the benefits/entitlements from the US Department of Veteran Affairs or Government student loans/ financial aid from countries like Canada, Germany, Norway and others. You can contact our financial aid administrators if you have any queries about the administration of your loan. foreign.finaid@monash.edu
For students with disabilities We are committed to enabling you to participate as independently as possible in educational activities by promoting access and equity for students with a disability. The Disability Liaison Unit provides a range of services and facilities to assist you if you have a disability or a long-term medical condition. Services can include notetakers, library assistance, provision of material in alternative formats and alternative arrangements for assessment. Disability Liaison Unit Telephone: +61 3 9905 5704 dlu@monash.edu www.monash.edu/equity-diversity/disability Religious services There are a variety of religious services and programs that occur during the year, including regular opportunities for worship and meditation; confidential pastoral counselling for spiritual, religious and personal issues; lectures/ workshops; and weekly study groups on scripture, faith reflection and personal growth. These are held by student groups or campus based chaplains. Our chaplains provide a community focus in developing spirituality for students and staff and regularly liaise with all spiritual groups on campus. The chaplains can help put you in touch with your own spirituality and if you wish, with other community based faith groups and organisations. More information is available at: www.monash.edu/spirituality Places of worship Each campus has a multi faith room for prayer and reflection: Berwick Building 90, Room 145 Caulfield Building B, Room B1.56 Clayton Religious Centre, Building 9 Gippsland Building 1N, Room 105 Parkville Teaching Centre, Level 2, Room 201 Peninsula Building A, Level 1, Room A1.19 Muslim students We recognise that Muslim students often have specific social, religious and cultural needs when adjusting to University life. To assist you we have published a handbook called Salaam Monash which offers: n information on Islamic services and facilities in the Melbourne region n a register of local Halal food/groceries outlets n contact details of Islamic societies/ organisations. Salaam Monash is available from Monash Connect or can be downloaded from: www. monash.edu/international/religion/salaam/ Complaints, grievance and appeals procedures Monash University has grievance policies and procedures and a University Student Ombudsman. If you believe that you have been treated unfairly, or if you have a complaint about academic or administrative decisions, the behaviour of staff, the quality of teaching, the provision of University services, your complaint can be dealt with under the Academic and Administrative Complaints and Grievances Policy. In addition, the University has appeals provisions relating to unsatisfactory academic progress, discipline, health and equity opportunity and for student visa holders: the refusal to issue a release letter. In the first instance you should try to resolve your complaint with the person concerned. If such a discussion is not appropriate or you feel uncomfortable, you may choose to discuss your complaint with the relevant head of department or administrative unit, the faculty manager or registrar, the dean, a member of the Equity and Diversity Centre, or one of the University’s counsellors. You can also seek advice from a Student Rights Officer. If this doesn’t resolve the complaint, you have the right to lodge a formal complaint with your faculty’s grievance officer. If the issue is not resolved through this process, you may lodge a complaint with the University Student Ombudsman. The University Student Ombudsman investigates complaints in an impartial and independent manner; s/he does not advocate for students or the University. The Student Association on each campus offers a student rights service. Student Rights Officers can work with you and advocate for you in any 35
Page 1 and 2: Destination Monash Handbook for int
Page 3 and 4: Contents Chapter 1 - Before leaving
Page 5 and 6: Chapter 1 - Before leaving home Pre
Page 7 and 8: All other spouses will only be allo
Page 9 and 10: Australian Government sponsored stu
Page 11 and 12: Monash Family Cooperative admin@mcf
Page 13 and 14: Step 4. Course and unit information
Page 15 and 16: Customs and quarantine Before landi
Page 17 and 18: come in $5, $10, $20 and $50 amount
Page 19 and 20: ‘Renting in Victoria’ DVD which
Page 21 and 22: amount charged. The premium you pay
Page 23 and 24: Allianz Global Assistance offers a
Page 25 and 26: Key road rules n Your vehicle must
Page 27 and 28: Electrical goods The electrical cur
Page 29 and 30: Working in Australia Permission to
Page 31 and 32: Starting at Monash Enrolment To sec
Page 33 and 34: n Join the international student Pe
Page 35: (eg the lecture’s aims; the diffe
Page 39 and 40: the workplace, in share accommodati
Page 41 and 42: Caulfield campus The campus is loca
Page 43 and 44: Gippsland campus The campus is appr
Page 45 and 46: Peninsula campus The campus is in F
Page 47 and 48: Arts and culture Melbourne hosts ma
Page 49 and 50: Melbourne Metropolitan Fire Brigade
Page 51 and 52: Legal services The laws in Australi
Page 53 and 54: Usage If you are boarding in a home
Page 55 and 56: Notes

Destination

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