Operations Management A Case Study of a Hotel - VEA

For Teachers:
Introduction
Operations Management – A Case Study of a Hotel
The provision of accommodation is a highly competitive market. As tourists look for the best possible
value for money, hotel operators must ensure that they are providing a quality venue with costeffective
services. This program is based on the Mercure Hotel in Hobart and covers the key elements
of its operations (the inputs and processes that create the output). The program examines the ways in
which the design of its facility, the control of materials, the use of technology and the quality standards
all contribute to ensuring the hotel remains productive and competitive.
Program Timeline
00:00:00 Introduction
00:01:15 The basics of operations management
00:05:13 Introducing four strategies
00:10:17 Applying the four strategies
00:14:56 Applying the four strategies (part two)
00:20:10 Evaluating operations management
00:26:20 Conclusion
00:26:47 Credits
00:27:37 End program
Website References
http://www.buseco.monash.edu.au/mkt/dictionary/
http://www.ami.org.au/
http://www.lean.org.au/
Other Relevant Programs available from VEA
• Small Business Management Series -The Business Plan
• The Four P's of Marketing Strategies
• Introducing Operations Management - Case Study Rip Curl
Please visit our website for more relevant programs www.vea.com.au
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© Video Education Australasia Pty Ltd 2009
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