Operations Management A Case Study of a Hotel - VEA

Operations Management – A Case Study of a Hotel
After Viewing the Program
Operations management case study
Cathy Sinta and Tony Martino own and run a medium sized business called Delizia that makes fresh
pasta. They supply supermarkets, and over the last ten years have established a loyal customer base.
The pasta is made using fresh ingredients that are delivered straight to their factory in Benalla in
Victoria. In the past some of the pasta lines were hand-made, but now machines make the pasta and
even pack it into the plastic containers and boxes ready for delivery.
Things started to change for Cathy and Tony when complaints started coming in stating that the pasta
was dry and stale. Customers returned stock, demanding their money back. One of the large
Supermarket chains has said that unless the next batch is up to scratch, it will find another supplier
for its fresh pasta.
1. List five inputs that are required to make the output of Delizia; i.e. the pasta.
2. List three processes that are required to make the output of Delizia; i.e. the pasta.
3. The operations manager at Delizia must work fast to find the source of this problem. Suggest ways
in which improvements in the following areas could assist them to improve the pasta:
a) Facility layout and design
b) Materials management
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