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Insurance - PricewaterhouseCoopers

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5<br />

5.1 Key developments 178<br />

Policyholder<br />

Protection<br />

5.2 Framework 179<br />

5.3 Product disclosure, insurance business<br />

and insurance contracts 183<br />

5.4 Pricing and competition 185<br />

5.5 Sales practice regulation 188<br />

5.6 Ability to pay claims 190<br />

5.7 Use of personal information 191<br />

5.8 Sources of redress 192

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