AD-HOC Learning - Acquiring Skills on Demand - Know-Center

The management had to realize that their quality management initiatives (introducing and deploying
standardized processes) and qualification measures (providing e-learning courses) did not fulfil their
expectations.
The Objective
<strong>AD</strong>-<strong>HOC</strong> <strong>Learning</strong> guides users at their work processes and provides task-specific work, knowledge, and
learning resources where and when they are needed. In the case of the Know-Center, <strong>AD</strong>-<strong>HOC</strong> <strong>Learning</strong>
has been the answer to the questions:
How to deploy the processes so that users are guided through their work tasks and that the processes
are conducted properly?
How to provide the course material applied to the work context and on-demand when the employee
needs it?
The Approach
Figure 3 shows the life cycle of an <strong>AD</strong>-<strong>HOC</strong> <strong>Learning</strong> Environment. It starts with deploying <strong>AD</strong>-<strong>HOC</strong>.
Application is its utilization and since processes and knowledge are changing - in the improvement
phase, the <strong>AD</strong>-<strong>HOC</strong> <strong>Learning</strong> Environment is adapted and extended to new emerged needs.
Deployment
Improvement
6
Application
Figure 3: The <strong>AD</strong>-<strong>HOC</strong> <strong>Learning</strong> life cycle
The three phases Deployment, Application, and Improvement and how they have been conducted at the
Know-Center are described in the following:
Deployment
The project management processes were examined. For each work step, relevant work, knowledge, and
learning resources were identified. Work resources are documents and e-mail templates. Knowledge
resources are how-to descriptions, checklists, contact information of experts, and exemplary work
results. And as learning resources, the proper sections in e-learning courses were identified.
As it is shown in Figure 4, these resources have then been aligned according to the work process.
Project-Report.template
Experience-Report.template
Conducting Meetings
Templates
E-<strong>Learning</strong> Courses
Holding Lessons-Learned
What to
address in the
Project- Report
Project Reports,
Experience Reports
Experts for
Lessons-Learned