Configuring Scanning - Trend Micro? Online Help

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1-ii The user documentation for Trend Micro ScanMail for Microsoft Exchange 10.2 SP1 is intended to introduce the main features of the software and installation instructions for your production environment. You should read through it prior to installing or using the software. Detailed information about how to use specific features within the software are available in the online help file and the Knowledge Base at Trend Micro Web site. Trend Micro is always seeking to improve its documentation. Your feedback is always welcome. Please evaluate this documentation on the following site: http://www.trendmicro.com/download/documentation/rating.asp
Contents Preface Contents ScanMail Documentation ..............................................................................P-ii Audience ...........................................................................................................P-ii Document Conventions ...............................................................................P-iii Chapter 1: Introducing Trend Micro ScanMail for Microsoft Exchange What’s New ...................................................................................................... 1-2 What’s New in Version 10.2 SP1 ............................................................ 1-2 What’s New in Version 10.2 .................................................................... 1-2 Features and Benefits ..................................................................................... 1-4 Version Comparison .................................................................................... 1-10 How ScanMail Protects the Microsoft Exchange Environment ........... 1-12 About Uncleanable Files ......................................................................... 1-17 About Trend Micro Smart Protection ....................................................... 1-18 Smart Protection Services ....................................................................... 1-19 Smart Protection Sources ....................................................................... 1-21 Smart Protection Pattern Files ............................................................... 1-22 ScanMail Technology ................................................................................... 1-23 The Trend Micro Scan Engine .............................................................. 1-23 The Trend Micro Pattern Files .............................................................. 1-25 About Scans .............................................................................................. 1-26 About ActiveUpdate .............................................................................. 1-28 About Trend Micro IntelliScan ..................................................... 1-29 About IntelliTrap ..................................................................................... 1-30 Trend Micro ActiveAction ............................................................ 1-30 About Hot Fixes, Patches, and Service Packs ..................................... 1-31 Enterprise Protection Strategy ............................................................... 1-31 Outbreak Prevention Services ................................................................ 1-32 1-iii
Page 3: Trend Micro Incorporated reserves t
Page 7 and 8: Contents Understanding the Server M
Page 9 and 10: Chapter 8: Performing Administrativ
Page 11 and 12: Contents Before Contacting Technica
Page 13 and 14: Contents Example 9: Get Virus Types
Page 15 and 16: Preface Preface Welcome to the Tren
Page 17 and 18: Document Conventions To help you lo
Page 19 and 20: Chapter 1 Introducing Trend Micro S
Page 21 and 22: Introducing Trend Micro ScanMail fo
Page 27 and 28: Cluster Support ScanMail supports c
Page 29 and 30: TABLE 1-2. ScanMail version compari
Page 35 and 36: About Uncleanable Files Introducing
Page 39 and 40: Smart Protection Sources Introducin
Page 43 and 44: The Trend Micro Pattern Files Intro
Page 45 and 46: Manual Scan Introducing Trend Micro
Page 51 and 52: About Attachment Blocking Introduci
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Introducing Trend Micro ScanMail fo
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Keyword Lists Introducing Trend Mic
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TABLE 1-6. Criteria for a Keyword L
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About Email Reputation Introducing
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Introducing Trend Micro ScanMail fo
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Manage End User Quarantine Introduc
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Renewing a Maintenance Agreement In
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Getting Started with ScanMail Chapt
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To view the product console for a l
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Getting Started with ScanMail • R
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Getting Started with ScanMail Confi
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Getting Started with ScanMail When
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Activation Codes Getting Started wi
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Getting Started with ScanMail Suite
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Reactivating ScanMail Getting Start
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Updating Components on Clusters Get
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Getting Started with ScanMail b. Se
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Getting Started with ScanMail be to
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Chapter 3 Establishing and Maintain
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Maintaining Security Establishing a
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Managing Outbreak Situations Establ
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Managing ScanMail Chapter 4 This ch
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Understanding the Server Management
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Using the Server Management Console
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Viewing Servers from the Product Co
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Managing ScanMail 5. Select the che
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Managing ScanMail 3. Once the resou
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Starting and Stopping the Services
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TABLE 4-2. ScanMail icons (Continue
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Configuring Scanning Chapter 5 This
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Configuring Scanning Tip: You can l
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Compression Types Configuring Scann
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TABLE 5-1. ScanMail Actions (Contin
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Configuring Scanning For correct re
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TABLE 5-2. Notification settings (C
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The following describes the key cha
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Configuring Scanning • When you w
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Configuring Scanning • Select Do
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Configuring Scanning 3. Select Enab
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Configuring Attachment Blocking Not
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Content Filtering Configuring Scann
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Configuring Scanning • Click Expo
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Step 4: Specify Notifications To co
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Configuring Scanning 5. Type a desc
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Configuring Scanning a. Type a keyw
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Modifying Data Loss Prevention Temp
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4. Click Import to import the templ
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Step 2: Specify Rule To specify a D
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Step 4: Specify Notification To con
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• Type an approved IP address and
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Configuring Content Scanning Action
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Configuring Scanning 3. Select Scan
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Managing the Quarantine Area Chapte
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Quarantine Query Managing the Quara
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Managing the Quarantine Area a. Cli
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Monitoring ScanMail Chapter 7 This
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Monitoring ScanMail • Smart Prote
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Monitoring ScanMail • Smart Prote
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Alert Notification Settings Monitor
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• Unscannable message report •
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Report Maintenance Monitoring ScanM
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TABLE 7-1. Log types (Continued) Lo
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Log Maintenance Monitoring ScanMail
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Chapter 8 Performing Administrative
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• Spam Prevention • Web Reputat
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About Access Control Performing Adm
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To configure Access Control: Perfor
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To configure internal domains: Perf
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About Trend Micro Control Manager P
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Performing Administrative Tasks •
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Understanding Security Risks Chapte
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TABLE 9-1. Internet Security Risks
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Understanding Security Risks For ex
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Joke Programs Understanding Securit
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Zip of Death Understanding Security
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Understanding Security Risks • Lo
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TABLE 9-2. Malware naming (Continue
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Understanding Security Risks Multip
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Chapter 10 Getting Support and Cont
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Getting Support and Contacting Tren
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Growing Hazard Getting Support and
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TABLE 10-1. Using Operators with Ke
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Are Some Files Dangerous? Getting S
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Counting and Grouping TABLE 10-4. C
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Character Classes (shorthand) TABLE
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TABLE 10-6. Character classes (Cont
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Escape Sequences Regular Expression
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Using Keywords Effectively Getting
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Troubleshooting Update the Scan Eng
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Known Issues Getting Support and Co
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Before Contacting Technical Support
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Appendix A Introducing Trend Micro
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How to Use Control Manager Introduc
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Control Manager Architecture Introd
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TABLE A-2. Control Manager Componen
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Introducing Trend Micro Control Man
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Determining the Right Heartbeat Set
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TABLE A-5. Product Directory Option
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A sample Product Directory appears
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Using the Directory Management Scre
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To configure manual download settin
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• Administrator privilege • "Lo
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Windows Event Log Codes Appendix B
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TABLE B-1. ScanMail Windows Event L
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Appendix C Database Schema for 64-b
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Database Schema for 64-bit Operatin
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TABLE C-3. Table [tblStorageEntries
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Table C-10. Table [tblManagementGro
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TABLE C-16. Possible values of the
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TABLE C-19. View [vwMsgFilterEntrie
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TABLE C-20. View [vwMsgFilterEntrie
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TABLE C-26. View [vwUSLogs] (Contin
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TABLE C-27. View [vwQuarantineLogs]
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TABLE C-28. View [vwWTPLogs] (Conti
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Report Database Schema Database Sch
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ORDER BY Sum(virusinfo_count) DESC;
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TABLE C-39. Virus Type Database Sch
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Appendix D Database Schema for 32-b
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TABLE D-14. Possible values of the
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Log View Database Schema Database S
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TABLE D-20. View [vwMsgFilterEntrie
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TABLE D-21. View [vwMsgStorageEntri
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TABLE D-22. View [vwABLogs] (Contin
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TABLE D-23. View [vwAVLogs] (Contin
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TABLE D-24. View [vwCFLogs] (Contin
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TABLE D-25. View [vwDLPLogs] (Conti
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TABLE D-26. View [vwUSLogs] (Contin
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TABLE D-28. View [vwWTPLogs] (Conti
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Report Database Schema Database Sch
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TABLE D-36. Table [tblReportCollect
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WHERE virusinfo_cate_id =151 AND vi
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TABLE D-40. Virus Name String (Cont
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Best Practices Appendix E This chap
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Best Practices Note: Exchange 2003
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Scenario: Best Practices The compan
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Data Identifiers and Template Creat
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Best Practices Note: Hidden keys wi
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• Security Risk Scan: Clean • D
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Index Symbols 1-36-1-37 A access co
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Step 2 - Specify Rule 5-37 Step 3 -
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spam pattern files 1-47 updates 2-1
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packed files 9-3 phish 9-2, 9-16 sp
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mail server A-5 Management Communic
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