OMSLAG 5.indd - IUCN
OMSLAG 5.indd - IUCN
OMSLAG 5.indd - IUCN
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project owners, on the other hand, have to be willing to adapt to the rules<br />
and regulations that come with hosting organized groups.<br />
<strong>IUCN</strong> NL found that many tour operators are either unwilling or unable<br />
to put in the extra time and effort necessary to work with parties that<br />
are new to hosting tour groups. Sometimes their current itineraries were<br />
successful and they found there was no need for change. And sometimes<br />
projects were simply too far away from the other highlights that were<br />
visited during the trip.<br />
An earlier partnership between Sawadee and a conservation project ended<br />
after just two seasons. As it turned out, the conservation NGO could not<br />
comply with the set schedule of Sawadee. The only guide they had was<br />
in charge of many of the conservation activities as well, and the tourism<br />
activities were not his first priority. The project site could be only visited<br />
on days convenient to the NGO. Because this meant that Sawadee could<br />
not take all its groups to the site, they ended the partnership.<br />
In this paragraph, we only described links between Dutch outbound tour<br />
operators and projects in destination countries. Another, possibly more<br />
effective link is for conservation projects to seek cooperation with inbound<br />
tour operators in their own country. Inbound tour operators can easily<br />
assess the project and the organization, especially when they are already<br />
active in the same area as the conservation project.<br />
Cerro Blanco<br />
Protected<br />
Forest<br />
4. 3<br />
70 71<br />
What are the requirements<br />
of tour operators?<br />
Tour operators sell a complete travel package and it is important for them<br />
to be able to deliver everything that is in their brochures. Even if a part<br />
of the trip is organized by a local partner, the customers will hold the<br />
tour operator responsible for perceived discrepancies. Nowadays, tourists<br />
file complaints or even take the tour operator to court when a trip does<br />
not live up to their expectations. Therefore, it is very important that local<br />
partners are reliable. They have to be customer-oriented, deliver the agreed<br />
services, and ensure that the visitors are treated well. This means that<br />
projects have to be familiar with the requirements of the tour operators<br />
they work with. When assessing a new tour or excursion, tour operators<br />
have the following requirements:<br />
Requirements of tour operators:<br />
• Matching projects to a type of visitor<br />
• Attractive site<br />
• Location and accessibility of the site<br />
• Facilities and accommodation<br />
• Professional guides<br />
• Communication<br />
• Local agents<br />
• Price level<br />
Figure 9. Requirements of tour operators<br />
First of all, the project should be applicable to the type of tour in question.<br />
It goes without saying that participants in a cultural heritage tour will<br />
probably be less interested in visiting a project where a specific species of<br />
bird is protected.<br />
The site must be attractive for visitors, there must be something interesting<br />
to see or do, and it must be offered in a professional way. Ideally, the<br />
project should be located near their existing itinerary, but if a site is very<br />
interesting, tour operators might be willing to change their routes.<br />
The infrastructure around a project site is also very important. The project<br />
site should be accessible throughout the year and it should not take too<br />
much time to reach it.<br />
Especially when a site is located in a remote area, the quality of