Postal Bulletin 22328, January 12, 2012 - Our Business Is Delivering

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2 postal bulletin 22328 (1-12-12) Contents COVER STORY Our Business is Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 FIELD INFORMATION KIT: TELEPHONE COURTESY . . . . . . . . . . . . . . . . . . . . . . . . . . 4 POLICIES, PROCEDURES, AND FORMS UPDATES Manuals IMM Revision: International Country Availability for Return Receipt Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Handbooks Handbook EL-304, Maintenance Selection System, Revised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Handbook F-101 Revision: Stock Returned From the Unit Reserve to the SDC or SDO . . . . . . . . . . . . . . . . . . . . 11 Publications Publication 75, Mover’s Guide, News . . . . . . . . . . . . . . . . . . 12 Publication 431 Revision: Changes to Post Office Box Service and Caller Service Fee Groups . . . . . . . . . . . . . . . 13 Forms Ordering Instructions for January 2012 Postage Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Revised PS Form 1653, Postmaster Relief/Leave Replacement Employment Data . . . . . . . . . . . . . . . . . . . . . 31 New Field Finance Request Forms . . . . . . . . . . . . . . . . . . . . 34 ORGANIZATION INFORMATION Address Management Post Office Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Domestic Products Coming Soon: 2nd Ounce Free for First-Class Mail Automation and Presort Letter Mailers . . . . . . . . . . . . . . . . 38 Finance 2012 Social Security and Medicare Tax Withholding Limits (Temporary Extension) . . . . . . . . . . . . . . . . . . . . . . . 38 Form W-4 Completion for Employees Claiming Exempt Status for 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 2011 Tax Information: Form W-2, Wage and Tax Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Correction: Pay Period for Equipment Maintenance Allowance Schedule for Rural Routes. . . . . . . . . . . . . . . . . 43 Reminder: International Reply Coupons . . . . . . . . . . . . . . . . 46 Human Resources No Federal Employees Dental and Vision Insurance Program Premium Deduction in Pay Period 02-12. . . . . . . 63 Mailing and Shipping Services Mail Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Retail Stamps by Mail — Brochure Ordering Information . . . . . . . . 65 Stamps/Philately Stamp Announcement 12-3: Aloha Shirts . . . . . . . . . . . . . . . 67 Stamp Announcement 12-4: Glacier National Park, Montana . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Stamp Announcement 12-5: Dogs at Work. . . . . . . . . . . . . . 71 Stamp Announcement 12-6: Baltimore Checkerspot (Butterfly). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Stamp Announcement 12-7: Birds of Prey . . . . . . . . . . . . . . 75 Also on the Web at about.usps.com/postal-bulletin Stamp Announcement 12-8 Lancaster County, Pennsylvania . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Stamp Announcement 12-9: Wedding Cake. . . . . . . . . . . . . 79 Stamp Announcement 12-10: Weather Vanes . . . . . . . . . . . 80 Stamp Announcement 12-11: Sailboat Stamped Card . . . . . 82 Stamp Announcement 12-12: Bonsai . . . . . . . . . . . . . . . . . . 84 Stamp Announcement 12-13: Purple Martin Stamped Envelope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Stamp Announcement 12-14: Lunar New Year: Year of the Dragon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Stamp Announcement 12-15: John H. Johnson . . . . . . . . . . 94 Stamp Announcement 12-16: Love Ribbons . . . . . . . . . . . . 96 Stamp Announcement 12-17: Arizona Statehood. . . . . . . . . 98 Stamp Announcement 12-18: Danny Thomas . . . . . . . . . . . 100 Pre-order 2012 Denominated Stamps Now . . . . . . . . . . . . . 102 Quarter 2, Fiscal Year 12 Philatelic Products for Sale in Retail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Pictorial Postmarks Announcement . . . . . . . . . . . . . . . . . . . 103 How to Order the First Day of Issue Digital Color or Traditional Postmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Supply Management Locks and Keys — Revenue Generation Opportunity. . . . . . 106 Interest Rate on Contract Claims . . . . . . . . . . . . . . . . . . . . . 106 PULL-OUT INFORMATION Fraud Invalid Express Mail Corporate Account Numbers . . . . . . . . 47 Missing, Lost, or Stolen U.S. Money Order Forms . . . . . . . . 48 Missing, Lost, or Stolen Canadian Money Order Forms . . . . 53 Verifying U.S. Postal Service Money Orders . . . . . . . . . . . . . 55 Counterfeit Canadian Money Order Forms . . . . . . . . . . . . . . Toll-Free Number Available to Verify Canadian Money 55 Orders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Information 55 Overseas Military/Diplomatic Mail . . . . . . . . . . . . . . . . . . . . . 56 Thrift Savings Plan Fact Sheet. . . . . . . . . . . . . . . . . . . . . . . . 61 Postal Bulletin Index Semi-Annual Index. . . . . . . . . . . . . . . . . . . PB 22315 (7-18-11) USPS National Emergency Hotline Is your facility operating? Call 888-363-7462
Cover Story Cover Story Our Business is Delivery The Postal Service is an AMAZING organization. On any given day, today’s Postal Service… Delivers nearly 40 percent of the world’s mail. Provides more than 131.2 million physical entry points to our delivery network. Is the core of the trillion-dollar mailing industry. Has online stamp and retail sales of 223 million dollars. Makes deliveries to 150 million residences, businesses, and Post Office Boxes. And does so at a lower cost than any comparable post in the world. But what will keep it amazing in an increasingly digital world? postal bulletin 22328 (1-12-12) It starts with defining the core need of OUR CUSTOMERS. Great businesses are great because they define and then focus on satisfying a core customer need. The Postal Service can revitalize its role in a competitive marketplace by sharpening its focus on a core function that our customers value and reward. So what is the NEED we satisfy? What is our CORE function that drives our business? The heart of what we do, ultimately, is delivering. We connect senders and receivers through the physical delivery of mail and packages. This concept — that the Postal Service is defined by the function of delivering — is a powerful one. It has a lot of important implications for the way we approach an increasingly digital marketplace, the way we innovate, the way we structure our organization, and the way we shape our future. We are excellent at DELIVERING. Our delivery network is the most efficient in the world. It is a vital platform for America’s commerce and for the mailing industry. The more we improve our platform, the better we meet a core need of every American business and residence: to have access to a delivery network that is reliable, secure, convenient, and affordable — and we want it to be known as the best in the world. And so, as we shape the future of the organization, it starts with our network and the function of delivering. Our brand will be shaped by the concept of Delivering. Our brand is ultimately reflected in the experiences that people have with us. We want customers to have positive experiences with us, to associate positive attributes to us, and to feel that the Postal Service is their best option to meet their core needs for either sending or receiving content. — Brand and Policy, Corporate Communications, 1-12-12 3
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Postal Bulletin 22328, January 12, 2012 - Our Business Is Delivering

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