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2 3 9 Content Editorial Development 4 6 7 Environment 8 HAVI Has a Strong Presence at McDonald’s Worldwide Convention Quality Without Compromise You Can’t Buy Compliance “Best of Sustainable Supply 2012” Award We Receive a “Sustainability Charter” We Generate Our Own Green Energy Publishing Information Proprietor: HAVI Global Logistics GmbH Publisher: Hans-Werner Krohn Content and Style Editor: Jasmin Schürgers Improvement 10 HAVI Global Logistics GmbH Geitlingstr. 20 47228 Duisburg, Germany Phone: +49 (0) 20 65 / 695 541 Fax: +49 (0) 20 65 / 695 252 Email: info@havi-logistics.com www.havi-logistics.com Successful Logistics for the Euro 2012 Quality & Service 12 14 16 17 Quality Is What the Customer Demands Quality Is Not a Goal But a Never-Ending Process Interview with Lukas Curschellas Change for the Better 10 4 9 Publishing Council: Haluk Ilkdemirci, Arnd Christochowitz, Hans-Werner Krohn, Sven-Carsten Sachse Layout: SanderWerbung GmbH Hans-Pfi tzner-Str. 31 47057 Duisburg, Germany Printer: DRS Weirich Business Print Service GmbH Industriestrasse 17, 41564 Kaarst, Germany Enlargement 18 19 20 21 Just a Moment 22 23 Higher Quality in the Supply Chain to IKEA Shops and Restaurants We Aquire Our First Customer in the Hotel Segment Llaollao - International Expansion Is Assisted by HAVI Logistics HAVI Logistics Turkey Grows with Its New Customers Certifi ed as an “Especially Authentic Employer” Staying Focused… 14 Awards for HAVI Logistics Poland This and the following editions could not be realized without the great help of our HAVI Logistics members and all the other System Players. Thanks in advance for sending interesting topics to be published in the future. alphabet is printed on Satimat green (Antalis) 200 g/sqm (cover) and 150/sqm (content). Satimat green is produced using 60% recovered fi ber with 40% virgin fi ber, and is an FSCcertifi ed product. Furthermore, Satimat green is climate neutral. www.fsc.org QUALITY MIX FSC ® Paper from responsible sources C021878 QUALITY QU QUA QU QUA Q LIT IT ITY
source cover: thinkstock / sewing dummy over white source p. 3: fotolia / tom · source p. 14: thinkstock /Ryan McVay · source p. 20: LlaoLlao · source p. 22: Roberts Coffee 20 21 Editorial Dear Friends and Partners of HAVI Logistics, The business of our customer, and therefore also our business, is infl uenced by many external and internal factors such as the situation of the world economy, food scandals and cost-cutting initiatives which hamper our efforts to carry out our growth plans. As we cope with these challenges, it is very important that we do not lose sight of our customers’ top priority, namely quality! Ever since our company was founded in 1981, we have always tried our best to satisfy all our customers’ demands for the highest standards of quality and food safety, reliable supply chain management and innovative logistics concepts. At the same time our logistics activities were always in line with environmental sustainability and corporate social responsibility. This promise to our customers remains unchanged up to the present day and is becoming even more important. Achieving customer satisfaction is our top priority. We believe that it is not suffi cient to simply carry out our tasks well, to work carefully, to always be reliable, fast and clean, and to avoid making errors. It is not enough to just fi ne tune our range of services; instead, we also have to refi ne the quality of the services we deliver and the way they are performed. We want to be the perfect service provider – the one who does not only think the way its customers think but also anticipates their future requirements and comes up with innovative solutions. Quality and food safety are the essence of our customers’ business. Our customers expect a lot from us and our services. They expect to receive the goods they have ordered in the right quantity and quality and at the right time and place. They expect a proper fl ow of goods and information provided without any compromises. They expect that quality and food safety will not suffer while operational effi ciency continuously increases. It goes without saying that we are fully dedicated to meeting our customers’ expectations. Summing up, we acknowledge that our customers’ demands are nothing new for us. We can only achieve customer satisfaction by committing to and ensuring quality and food safety. We constantly strive to optimize our customers' supply chain and help them in becoming better and excelling in the products and services they offer. I hope you will enjoy reading the magazine. Yours sincerely, Haluk Ilkdemirci, President HAVI Logistics Europe alphabet I AUGUST 2012 3
Page 1: 04 09 We Generate Our HAVI Has a St
Page 5 and 6: Logistics experts from HAVI Logisti
Page 7 and 8: You Can’t Buy Compliance In busin
Page 9 and 10: We Generate Our Own Green Energy Ne
Page 11 and 12: The idea was to prevent outof-stock
Page 13 and 14: source: thinkstock / sewing dummy o
Page 15 and 16: mental standard ISO 14001. And it i
Page 17 and 18: applying the relevant quality manag
Page 19 and 20: João Monteiro, Goods Receptionist
Page 21 and 22: HAVI Logistics Turkey Grows With It
Page 23 and 24: Staying Focused … An the end of M

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