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Editorial
Dear Friends and Partners
of HAVI Logistics,
The business of our customer, and
therefore also our business, is infl uenced
by many external and internal factors such
as the situation of the world economy,
food scandals and cost-cutting initiatives
which hamper our efforts to carry out
our growth plans. As we cope with these
challenges, it is very important that we do
not lose sight of our customers’ top priority,
namely quality!
Ever since our company was founded in
1981, we have always tried our best to
satisfy all our customers’ demands for
the highest standards of quality and food
safety, reliable supply chain management
and innovative logistics concepts. At the
same time our logistics activities were
always in line with environmental sustainability
and corporate social responsibility.
This promise to our customers remains
unchanged up to the present day and is
becoming even more important.
Achieving customer satisfaction is our top
priority. We believe that it is not suffi cient
to simply carry out our tasks well, to work
carefully, to always be reliable, fast and
clean, and to avoid making errors. It is not
enough to just fi ne tune our range of services;
instead, we also have to refi ne the
quality of the services we deliver and the
way they are performed. We want to be
the perfect service provider – the one who
does not only think the way its customers
think but also anticipates their future requirements
and comes up with innovative
solutions.
Quality and food safety are the essence
of our customers’ business. Our customers
expect a lot from us and our services.
They expect to receive the goods they
have ordered in the right quantity and
quality and at the right time and place.
They expect a proper fl ow of goods and
information provided without any compromises.
They expect that quality and food
safety will not suffer while operational effi
ciency continuously increases. It goes
without saying that we are fully dedicated
to meeting our customers’ expectations.
Summing up, we acknowledge that our
customers’ demands are nothing new for
us. We can only achieve customer satisfaction
by committing to and ensuring
quality and food safety. We constantly
strive to optimize our customers' supply
chain and help them in becoming better
and excelling in the products and services
they offer.
I hope you will enjoy reading the magazine.
Yours sincerely,
Haluk Ilkdemirci, President HAVI Logistics Europe
alphabet I AUGUST 2012
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