MATURE Deliverable 1. - Knowledge Maturing

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DOCUMENT HISTORY Version Date Contributor Comments 0.1 19.12.2008 UIBK first shared version 0.2 23.01.2009 UIBK with inputs from BOC, CIMNE, FZI, UPB, UWAR 0.3 27.02.2009 UIBK with inputs from FHNW, FZI, UPB, UWAR 0.8 21.03.2009 UIBK with inputs from FZI 0.9 09.04.2009 UIBK with inputs from FZI, LTRI, UWAR 2 first draft deliverable second draft deliverable Version for internal review final version 1.0 13.04.2009 Andreas Schmidt Final editorial work 16.04.2009 Pablo Franzolini Submission to the EC
Contents LIST OF FIGURES ....................................................................................................... 6 LIST OF TABLES ........................................................................................................ 7 LIST OF ABBREVIATIONS ............................................................................................. 8 1 EXECUTIVE SUMMARY .............................................................................................. 9 2 INTRODUCTION ..................................................................................................... 10 3 ETHNOGRAPHIC STUDY ........................................................................................... 12 3.1 Objectives .................................................................................................................................................... 12 3.2 Background ................................................................................................................................................. 12 3.3 Procedure and Methodology ....................................................................................................................... 13 3.3.1 Phase 1: Preparation ................................................................................................................... 14 3.3.2 Phase 2: Realisation .................................................................................................................... 16 3.3.3 Phase 3: Analysis ......................................................................................................................... 16 3.4 Limitations .................................................................................................................................................. 17 4 RESULTS ............................................................................................................. 19 4.1 Characterization of Knowledge Maturing Practices ................................................................................... 19 4.2 Personas....................................................................................................................................................... 24 4.3 Knowledge Maturing Cases ........................................................................................................................ 31 4.3.1 Long Running Knowledge Maturing Cases ................................................................................. 32 4.3.2 Frequently used Knowledge Routines .......................................................................................... 36 4.3.3 Hot Knowledge Maturing Areas .................................................................................................. 38 4.3.4 Stories describing Change in Knowledge Maturity ..................................................................... 41 4.3.5 Knowledge Maturing Indicators .................................................................................................. 43 4.4 Conclusion ................................................................................................................................................... 45 5 KNOWLEDGE MATURING MODEL ................................................................................. 46 5.1 What is “knowledge maturing”? ................................................................................................................. 46 5.1.1 Procedure ..................................................................................................................................... 46 5.1.2 Distinguishing knowledge maturing from other forms of knowledge evolution ........................... 47 5.1.3 Defining Knowledge Maturing ..................................................................................................... 50 5.1.4 Relating knowledge maturing to other fields ............................................................................... 50 5.2 Describing Knowledge Maturing ................................................................................................................ 51 5.2.1 Background on Maturing Models ................................................................................................ 51 5.2.2 Extended description of knowledge maturing phases .................................................................. 54 3
Page 1: http://mature-ip.eu D1.1 Results of
Page 5 and 6: 8.6 Personas.......................
Page 7 and 8: List of Tables Table 1: Characteriz
Page 9 and 10: 1 Executive Summary This document p
Page 11 and 12: Figure 1: Overview of elements of W
Page 13 and 14: infeasible to develop detailed guid
Page 15 and 16: The sample includes first of all th
Page 17 and 18: 4). The procedure of data analysis
Page 19 and 20: 4 Results This chapter presents the
Page 21 and 22: UIBK 16 UPB 23 125 154 FHNW 39 82 i
Page 23 and 24: During the workshop, the assignment
Page 25 and 26: With the help of the data that was
Page 27 and 28: motivation / drives / interests att
Page 29 and 30: As a starting point for clustering,
Page 31 and 32: Group Selected primary Persona sere
Page 33 and 34: • Task number successor. Number o
Page 35 and 36: Figure 10: Graphical representation
Page 37 and 38: delegated task [10] external reques
Page 39 and 40: Area 1 (Valuation of knowledge and
Page 41 and 42: defined responsibilities for updati
Page 43 and 44: eport on a recognised change in kno
Page 45 and 46: artefact dimension was mapped. This
Page 47 and 48: Informally, knowledge maturing refe
Page 49 and 50: • Artefacts are manifestations, t
Page 51 and 52: passion for a joint enterprise” (
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• Does a maturity model offer cer
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Figure 14: Knowledge maturing model
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• Knowledge maturing episode is a
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2. Consolidation in Communities. Th
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Figure 17: The SER model and knowle
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• Introjected regulation “invol
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5.3.3 Factors and Barriers on the I
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o Culture of trust. As we have seen
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Phase Ia+b II III Context Individua
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6 Implications for the Project Impl
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Firstly, the knowledge is modelled
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6.5 Knowledge Maturing Model Based
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8 Appendix 8.1 Fact Sheets of the S
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8.1.3 Careers Scotland Organization
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8.1.4 Synaxon Study Organization: S
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8.1.6 Städtisches Klinikum Karlsru
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8.2 Guidelines used in collaborativ
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8.3 Overview of maturity models The
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0 CLM ** Cross model of learning (C
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The following Table describes the a
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knowledge element knowledge element
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knowledge routine knowledge routine
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knowledge structures and vocabulari
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motivational factor motivational fa
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motivational factor motivational fa
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situations where where: colleagues
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supporting tools supporting tools s
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supporting tools supporting tools s
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Figure 25: Code cloud for the dimen
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8.6 Personas 8.6.1 Characterization
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provided by UIBK name Sally motto I
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management consistently filled to c
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attitude towards technology views i
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provided by FHNW name Thomas motto
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provided by FZI name Silke motto Al
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provided by FZI name Otto motto Why
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provided by UPB name Heather motto
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provided by UPB name Stella motto I
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provided by UWAR name Harry motto I
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provided by UWAR name Gina motto Yo
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provided by UWAR name Colin motto E
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provided by UWAR name Andrew motto
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provided by UWAR name Edward motto
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Otto Axel Heather Thomas Andrew Bec
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Figure 32: Clustering of Personas (
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easoning Igor is very proactive in
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app. partner levels of expertise cr
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appl. partner type location content
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Process Description (UIBK) Process
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Process Description (UIBK) Sub Proc
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Process Description (CIMNE) Sub Pro
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Process Description (FZI) Process I
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Process Description (UPB) Sub Proce
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Aggregated phase Tasks comprised Pe
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Table 20: Knowledge routines 1 UPB:
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8.7.3 Hot Knowledge Maturing Areas
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UWAR/Kent, Careers Scotland Organiz
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FHNW/Swisscom The level of expertis
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UPB/Synaxon There are only three hi
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UWAR/Kent, Careers Scotland UPB/Syn
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UWAR/Kent, Careers Scotland Types o
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UWAR/Kent, Careers Scotland Careers
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when (how quickly) discuss problems
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Bibliography ALDERFER, C. P. (1972)
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COOPER, A. & REIMANN, R. (2003) Abo
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JORDAN, B. (1996) Ethnographic work
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RANDOLPH, G. (2004) Use-Cases and P
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