MATURE Deliverable 1. - Knowledge Maturing

wide roll-out was developed by the employee and the responsible division manager. After the project’s
completion, the first customer solution went live and was maintained by newly trained application
managers. By maintaining this solution in a live environment, several support processes were identified
which needed to be changed because of the new, integrated nature of the portal solution. After the
enterprise-wide usage for the first customer was planned, the next release/project was conducted by a new
project.
Sub Process Instance (task no 2)
First, the employee tries to find existing knowledge within the company and therefore investigates the
company's knowledge base. After finding only a small amount of information, the employee talks to his
colleagues in order to get some hints. After following these, the employee investigates the software
provided by the company's main software vendor. After collecting a lot of information, the employee
evaluates the benefits and the potential of the portal software.
Sub Process Instance (task no 15)
The employee uses the results of the internal project in order to derive a similar project for customers. He
then develops a proposal and formalizes it. The proposal is then reviewed by his team leader regarding
functional and technical requirements. After this, the proposal is reviewed with respect to formal criteria
like layout and presentation by a sales representative of the company.
Figure 10 depicts as an example the graphical representation of the previously described knowledge
maturing case “New Solution development”. Knowledge intensive tasks (KIT) are highlighted.
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