How Seamless are You? - Accenture

More documents

Recommendations

Info

DEPARTMENT STORES SPECIALTY– HARDLINES SPECIALTY– SOFTLINES DISCOUNT/ MASS MERCHANT GROCERY/ CHAIN DRUG Retail Segment Matters When Investing in Seamless Capabilities Not only do retailers’ seamless capabilities differ by segment, but so do consumer expectations. 2.0 Seamless Capability Score 1.0 Relationship Between Consumer Online Channel Preference and Seamless Capabilities 0% 50% 100% Percentage of Consumers Who Prefer Online Shopping As consumers migrate their seamless shopping habits across retail formats, the question is who will be ready for them? Insights... Retailers that are ahead of the curve stand to benefit the most by differentiating from their competition and positioning themselves to build the highest customer loyalty.
Becoming Seamless Isn’t an “Either / Or” to a Sound Value Proposition Seamless capabilities are critical for a Retailer’s success, but the fundamentals still matter. UNDERLYING CUSTOMER VALUE PROPOSITION + + BRAND #1 #1 BUSINESS STRATEGY Looking ahead, retailers should be excited yet pragmatic about what seamless means for their business. #1 #1 #1 #1
Page 1 and 2: How Seamless are You? Accenture wen
Page 3 and 4: MILLENNIALS (1980 - 2000) The 25 an
Page 5 and 6: Consumers Increasingly Expect Integ
Page 7: Retailers Have Focused on the Easie
Page 11: The Efficient Innovators Will Win t

How Seamless are You? - Accenture

Create successful ePaper yourself

Delete template?

Save as template?