2011 Acer Corporate Responsibility Report - Acer Group
2011 Acer Corporate Responsibility Report - Acer Group
2011 Acer Corporate Responsibility Report - Acer Group
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<strong>2011</strong> <strong>Acer</strong> Numbers at a Glance<br />
Employee Welfare<br />
and Advancement<br />
Customer Service<br />
11 <strong>Report</strong> Summary<br />
<strong>2011</strong> <strong>Acer</strong> <strong>Corporate</strong> <strong>Responsibility</strong> <strong>Report</strong><br />
Item Unit 2008 2009 2010 <strong>2011</strong> Explanation<br />
Average hours of training per year per employee (Female)<br />
Hour ─ ─ ─ 7.3<br />
Management skills trainings Person/Time — 364 439 412 The scope of calculation is <strong>Acer</strong> Taiwan.<br />
Funding support for external training or education Person ─ ─ ─ 602<br />
Number of employees who visited the <strong>Acer</strong> Massage<br />
Stop<br />
Person/Time — 2,640 2,640 2,130 The scope of calculation is <strong>Acer</strong> Taiwan.<br />
<strong>Acer</strong> Sports Team participated in sports competitions Person/Time 284 417 245 1,475<br />
Percentage of employees that should return to work<br />
after parental leave (Male)<br />
Percentage of employees that should return to work<br />
after parental leave (Female)<br />
% ─ ─ ─ 94%<br />
% ─ ─ ─ 63%<br />
Taiwan corporate customer satisfaction Score — 92 89 92<br />
Taiwan Direct Service Center customer satisfaction Score 86.4 85.7 86.8 88.1<br />
Chunghwa Telecom Customer Service Center<br />
customer satisfaction<br />
European, Middle Eastern, and African customer<br />
satisfaction<br />
Score 92.74 92.44 92.26 93.11<br />
Score 7.71 7.06 7.97 8.26<br />
Malaysian customer satisfaction % — — 84.83% 87.13%<br />
Thailand Service Center customer satisfaction % 90% 95.80% 97.20% 98.20%<br />
Significant noncompliance with regulations concerning<br />
health and safety impacts of products<br />
Significant noncompliance with regulations concerning<br />
product and service information and labeling<br />
Significant noncompliance with regulations concerning<br />
marketing communications<br />
Case 0 0 0 0<br />
Case 0 0 0 0<br />
Case 1 0 0 0<br />
The scope of calculation is <strong>Acer</strong> Taiwan and<br />
includes the Taipei Marathon, Sun Moon Lake<br />
Cross-Lake Swimming Carnival, and 100k bike<br />
ride.
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