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PROGRAMME<br />
DAY ONE: 12 MAY 2008<br />
08:30 Registration and coffee<br />
09:30 Chair’s Opening Remarks<br />
Rick Sturge, Director of Employer and Strategic Development, CIMA<br />
09:40 The Global Service Leaders Forum: Roles, Relationships, Responsibilities<br />
• Improving outsourcing and offshoring / sourcing effectiveness: what do the global services managers view<br />
as the make or break factors for outsourcing and offshoring success?<br />
• How are capabilities and competencies of the global sourcing manager evolving to lead and support global<br />
services delivery?<br />
• How effectively are today’s global services managers rising to the challenge of being a ‘good client’? How are<br />
client expectations evolving with regard to their service providers?<br />
MODERATOR<br />
Rick Sturge, Director of Employer and Strategic Development, CIMA<br />
Charles Stiller, Global Servicing – New Initiatives Director, Barclays Bank plc<br />
Audra Nichols, Managing Director, Global and US Global Strategic Sourcing, PricewaterhouseCoopers<br />
Deepak Singh, Chief Information Officer, HM Revenue & Customs<br />
11:00 Coffee<br />
11:30 Raising the Bar: Next Generation Outsourcing<br />
• Onwards and upwards: Achieving the next level of performance, process excellence<br />
• Industrialisation: Implications and benefits of the standardised, one-to-many service model – for buyers and providers<br />
• Next generation outsourcing relationships: Bundling services, managing risk, and creating options through<br />
enterprise-level governance strategies<br />
• Next generation contracts - issues and considerations: Ensuring on-going innovation and continuous<br />
process improvement from your supplier<br />
MODERATOR<br />
Roger Sparks, Partner, TPI<br />
Richard Williams, Chief Information Officer, AstraZeneca plc<br />
Harry Wauters, Director Global Financial Shared Services Centres, International Paper<br />
Kevin Campbell, Chief Executive, Outsourcing, Accenture<br />
Peter Brudenall, Partner, Hunton & Williams<br />
12.45 Lunch<br />
14:00 Analysts Panel / View from the City – What Does the Outsourcing Company of the Future Look Like?<br />
• The provider landscape – what next?<br />
• Where will the next generation providers be based?<br />
• The outsourcing company of tomorrow<br />
• The analyst’s view of what next generation outsourcing will look like<br />
• How will the current round of consolidation change the dynamics of the industry?<br />
MODERATOR<br />
Patrick Jenkins, Companies Editor, Financial Times<br />
Elizabeth Buckley, Director, Arete Research LLP<br />
Bruce Keith, Director, Growth Capital, 3i plc
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