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PROGRAMME<br />
DAY TWO: 13 MAY 2008<br />
08:30 Registration<br />
09:00 Chair’s Opening Remarks<br />
Rick Sturge, Director of Employer and Strategic Development, CIMA<br />
09:05 The Future of the Captive: Monetisation/Commercialisation and Beyond<br />
• The role of the captive in future global services delivery model?<br />
• The end of the road for the in-house captive? Assessing the challenges and the opportunities for the inhouse<br />
captive: Mapping a pathway to future growth - delivering sustainable business value, managing<br />
attrition, driving innovation and profit impact<br />
• Assessing the pros and cons or various turnaround options for the captive: e.g. jvs, virtual and co-operative<br />
captives. Illustrative deal structures. Identifying the issues (e.g. date privacy, IP, potential balance sheet<br />
implications). Ideal scale and scope<br />
• Monetisation: capabilities of existing management to morph into a provider: the strength of the<br />
commercialisation for captive turned provider – will other corporations buy?<br />
MODERATOR<br />
Michael Bloc, Partner, McKinsey & Company<br />
Mahesh Muzumdar, Senior Vice President and Country Head, Fidelity Business Services India Private Limited<br />
Teresa Copping, CEO, Aviva Global Services<br />
Doug Kaden, Partner, Oak Hill Capital<br />
Michael Bloc, Partner, McKinsey & Company<br />
10:00 MODERATOR<br />
Rick Sturge, Director of Employer and Strategic Development, CIMA<br />
Will a Global Recession Drive More Offshoring and Outsourcing in the Future?<br />
Julio Ramirez, Managing Partner and Practice Leader - Globalisation and Outsourcing, The Hackett Group<br />
The Future of Customer Service Outsourcing<br />
Sukant Srivastava, Managing Director and Country Manager, India, Convergys Corporation<br />
10:30 Coffee<br />
11:00 Knowledge Process Outsourcing<br />
Offshoring or outsourcing programs have historically focused on repetitive processes. Yet, in most corporations,<br />
the work content that involves complex, judgment – based work, such as analytics and research, is a vast,<br />
untapped frontier for alternative service delivery. This session will focus on trends in outsourcing high-end<br />
processes, and highlight case studies in R&D and legal process outsourcing..<br />
MODERATOR<br />
Rick Sturge, Director of Employer and Strategic Development, CIMA<br />
Anish Nanavaty, CEO, Knowledge Services, WNS
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