Aon Facility Business Travel Insurance

EXTENT OF COVER
11PDSAONBT01 Aon Facility Business Travel Insurance Policy Wording and PDS
SECTION 5 - ACE ASSISTANCE
Subject to the other terms, conditions and exclusions of the Policy.
If during the Period of Insurance and whilst the person is a Covered Person and on a Journey, the Covered
Person requires emergency assistance, the Covered Person should immediately contact ACE Assistance on
the telephone number provided (+612 8907 5995). ACE Assistance will provide the Covered Person with such
emergency assistance that they consider necessary.
Emergency assistance may include any one or more of the following services but only if they are considered
necessary and organised by ACE Assistance:
1. repatriation, which will be organised by ACE Assistance by the most appropriate method including, if
necessary, the use of air services. Repatriation will be to the most suitable hospital or to the Covered
Person’s home address;
2. payment of evacuation expenses, including necessary expenses incurred for qualified medical staff to
accompany a Covered Person;
3. payment of other emergency assistance expenses;
4. worldwide 24 hour telephone access to ACE Assistance Network;
5. emergency travel assistance;
6. emergency medical evacuation;
7. medically supervised repatriation;
8. assistance in replacing a lost or stolen passport;
9. legal assistance;
10. interpreter access and referral;
11. compassionate visit if travelling alone and hospitalised for more than a week;
12. assistance in tracing delayed or lost luggage; and
13. payment of approved medical services by claims process or redirection of hospital accounts to Us.
CONDITIONS UNDER SECTION 5
1. ACE Assistance must be promptly informed of any potential claim under this Section.
2. the Policyholder and/or the Covered Person must not attempt to resolve problems encountered without
advising ACE Assistance as this may prejudice reimbursement of expenses.
3. in the event of ACE Assistance being provided in good faith to any person not insured under the Policy,
the Policyholder shall reimburse Us for all costs incurred.
4. any undertaking/arrangements on behalf of the Covered Person who does not make contact with ACE
Assistance and/or prejudices Our rights shall not be considered. We shall consider cover however if
the Covered Person for reasons beyond their control could not contact ACE Assistance and had no
alternative but to make their own arrangements, provided We are satisfied the arrangements made were
medically appropriate and necessary in view of the Covered Person’s Serious Injury or Serious Sickness
at the time.
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