Aon Facility Business Travel Insurance

Aon Facility 

Business Travel 

Insurance 

11PDSAONBT01 Aon Facility Business Travel Insurance Policy Wording and PDS 

Policy Wording & 

Product Disclosure Statement (PDS) 

1 of 40

1 

1 

1 

1 

3 

3 

3 

3 

4 

4 

4 

5 

5 

5 

6 

8 

17 

19 

20 

22 

23 

24 

28 

29 

30 

32 

34 

35 

36 

37 

38 

39 

CONTENTS 

IMPORTANT INFORMATION 

About this Business Travel Insurance PDS 

How this Insurance is arranged 

Summary of Insurance 

The nature of a Covered Person’s right to access cover under the Policy and when it starts and ends 

Our agreement with the Policyholder (the Policy) 

Cooling Off and Cancellation Rights 

Renewal procedure 

Privacy Statement 

Dispute Resolution 

Premium 

Financial Claims Scheme and Compensation Arrangements 

Updating this PDS 

How to Contact Us 

GENERAL DEFINITIONS UNDER THE POLICY 

SECTION 1 - PERSONAL ACCIDENT & SICKNESS 

SECTION 2 - KIDNAP & RANSOM/EXTORTION COVER 

SECTION 3 - HIJACK & DETENTION 

SECTION 4 - MEDICAL & ADDITIONAL EXPENSES & CANCELLATION & CURTAILMENT EXPENSES 

SECTION 5 - ACE ASSISTANCE 

SECTION 6 - LOSS OF DEPOSITS 

SECTION 7 – BAGGAGE/BUSINESS PROPERTY, ELECTRONIC EQUIPMENT, DEPRIVATION OF BAGGAGE & 

MONEY/TRAVEL DOCUMENTS 

SECTION 8 - ALTERNATIVE EMPLOYEE/RESUMPTION OF ASSIGNMENT EXPENSES 

SECTION 9 - PERSONAL LIABILITY 

SECTION 10 - RENTAL VEHICLE EXCESS WAIVER 

SECTION 11 - EXTRA TERRITORIAL WORKERS’ COMPENSATION 

SECTION 12 - MISSED TRANSPORT CONNECTION 

SECTION 13 – OVERBOOKED FLIGHT 

SECTION 14 – POLITICAL & NATURAL DISASTER EVACUATION 

SECTION 15 – SEARCH & RESCUE EXPENSES 

GENERAL EXCLUSIONS APPLICABLE TO THE POLICY 

GENERAL PROVISIONS APPLICABLE TO THE POLICY


IMPORTANT INFORMATION 

1. About this Business Travel Insurance PDS 

This PDS contains important information about this insurance to assist in the making of a decision in relation to it. 

General Advice 

Any general advice that may be contained within this PDS or accompanying material does not take into 

account anyone’s individual objectives, financial situation or needs. Such matters should be considered 

in determining the appropriateness of this product. Consideration also needs to be given to whether the 

limits, type and level of cover are appropriate. 

Preparation Date 

This PDS was prepared on 1 March 2011. Other documents may form part of Our PDS and if they do, 

We will tell the Policyholder in the relevant document. 

2. How this Insurance is arranged 

This product is jointly issued by: 

ACE Insurance Limited (‘ACE’) and Chartis Australia Insurance Limited (Chartis) 

ABN 23 001 642 020 ABN 93 004 727 753 

AFSL No. 239687 AFSL 381686 

28-34 O’Connell Street Level 12, 717 Bourke Street 

Sydney NSW 2000 Docklands VIC 3008 

ACE and Chartis jointly prepare and each takes full responsibility for the Policy Wording and Product 

Disclosure Statement (PDS). 

ACE is responsible for the administration, including underwriting assessment and handling of insurance 

claims, for this product. 

This product is jointly issued on a co-insurance basis whereby each insurer provides cover under the 

same terms and conditions but with a limited share of liability. ACE provides cover for 65% of the liability 

under the product, Chartis provides cover for the remaining 35% share of liability. Collectively these 

covers form the one product. 

Cover is arranged and distributed by: 

Aon Risk Services Australia Ltd (‘Aon’) 

ABN 17 000 434 720 

AFSL No. 241141 

33 201 Kent St 

Sydney NSW 2001 

(02) 9253 7000 

Aon is appointed for this purpose as a binder operator of both ACE and Chartis and is permitted to 

arrange cover for this product. 

If required, Aon will provide the Policyholder with a Financial Services Guide (FSG) to help the Policyholder 

decide whether they wish to use the services they offer. 

3. General Insurance Code of Practice 

We are a signatory to the General Insurance Code of Practice (the Code). The Code sets out minimum 

standards that We will uphold in respect of the products and services that We provide. Further 

information about the Code is available at www.codeofpractice.com.au and on request. 

4. Summary of Insurance 

The following provides a general summary of the insurance covers available under the Policy and their 

purpose. The insurance covers are provided only if specified as applicable in the Schedule and are subject 

to the terms, limitations, conditions and exclusions of the Policy. Certain terms used in this summary are 

defined in the Policy, either under General Definitions or as definitions applicable to specified sections. 

Please refer to the General Definitions as well as the relevant sections for these definitions. 

Section 1 - Personal Accident & Sickness – We pay agreed lump sums or weekly benefits if a 

Covered Person suffers from an Event included in the Table of Events as a result of a Bodily Injury or 

Sickness. A number of further benefits may be payable in respect of the Event under the Additional 

Covers under Section 1. 

Section 2 - Kidnap & Ransom/Extortion Cover – We reimburse the Policyholder for certain Extortion/ 

Ransom Monies and other amounts if a Covered Person is the subject of a covered Kidnapping or 

Extortion whilst on a Journey. 

1 of 40

Section 3 - Hijack & Detention – We pay the Policyholder a daily agreed amount while a Covered 

Person is subject to a covered Hijack or Detained for more than 12 hours whilst on a Journey. 

Section 4 - Medical & Additional Expenses & Cancellation & Curtailment Expenses – We 

reimburse the Policyholder, the Covered Person or the Covered Person’s estate for certain: 

• medical and additional expenses if a Covered Person Accidently dies or suffers a Bodily Injury or 

Sickness whilst on a Journey; 

• additional or forfeited travel, hotel or out-of-pocket expenses as a result of the unexpected 

Accidental Death, Serious Injury or Serious Sickness of certain specified persons associated 

with the Covered Person or any other unforeseen circumstances outside the control of the 

Policyholder or the Covered Person. 

Section 5 - ACE Assistance – ACE Assistance provides certain emergency assistance to a Covered 

Person whilst on a Journey. 

Section 6 - Loss of Deposits – We reimburse the Policyholder or the Covered Person up to the amount 

specified in the Schedule for: 

• certain Travel and Accommodation Expenses paid in advance, lost as a result of covered 

Unforeseen Circumstances; 

• the retail price for any airline ticket or other Travel and Accommodation Expenses purchased 

using Frequent Flyer or similar reward points which is subsequently cancelled as a result of a 

Unforseen Circumstance, where the loss of points cannot be recovered from any other source. 

Section 7 - Baggage/Business Property, Electronic Equipment, Deprivation of Baggage & 

Money/Travel Documents – We indemnify the Policyholder or the Covered Person in respect of 

certain loss of, theft of or damage to certain Baggage/Business Property, Electronic Equipment or 

Money/Travel Documents. We also pay for emergency clothing and toiletry items in certain instances of 

baggage deprivation. 

Section 8 - Alternative Employee/Resumption of Assignment Expenses – We pay the Policyholder 

for certain Alternative Employee Expenses or Resumption of Assignment Expenses incurred as the direct 

result of a Covered Person dying or suffering a Serious Injury or Serious Sickness OR a claim being 

admitted under Cancellation/Curtailment Expenses in Section 4. 

Section 9 - Personal Liability – We indemnify the Covered Person against certain damages they 

become legally liable to pay in respect of either bodily injury to any person or loss of or damage to 

property where the injury or damage is caused by an accident occurring whilst the Covered Person is on 

a Journey. We also pay certain approved legal costs and expenses. 

Section 10 - Rental Vehicle Excess Waiver – We reimburse the Policyholder or the Covered Person 

for the Rental Vehicle Excess of a Rental Vehicle payable because the vehicle is involved in an accident 

whilst under the control of the Covered Person or the vehicle is stolen or damaged. 

Section 11 - Extra Territorial Workers’ Compensation – We indemnify the Policyholder for certain 

non statutory workers compensation benefits payable by it in the covered circumstances. 

Section 12 - Missed Transport Connection – We pay the Policyholder or the Covered Person certain 

reasonable extra expenses to enable the Covered Person to use alternative scheduled public transport 

services and arrive at their destination on time if the Covered Person has missed a transport connection 

in specified circumstances. 

Section 13 - Overbooked Flight – We pay certain costs and expenses incurred by the Covered Person if 

whilst on a Journey the Covered Person is denied boarding on a confirmed scheduled flight due to overbooking 

and no alternative transport is made available within eight (8) hours of the scheduled departure. 

Section 14 - Political & Natural Disaster Evacuation – We pay certain costs of the Covered Person’s 

return to their home country or the nearest place of safety and certain reasonable accommodation costs 

if the Covered Person is unable to return to their home country, as a result of a covered evacuation 

or if a major natural disaster has occurred in the country the Covered Person is in, necessitating their 

immediate evacuation in order to avoid risk of personal Bodily Injury or sickness to themselves. 

Section 15 - Search & Rescue Expenses – We will reimburse the Policyholder up to $20,000 per 

Covered Person, up to a maximum of $100,000 per any one (1) Period of Insurance, in respect of 

certain costs incurred by a recognised rescue provider or the police authorities if whilst on a Journey 

outside Australia, a Covered Person is reported missing and it becomes necessary for the rescue 

provider or police authorities to instigate a search and rescue operation. 


2 of 40

All of the above covers are subject to certain terms, conditions and exclusions (including limits and 

excesses). For example: 

• Covered Persons are not covered in relation to covered events that occur before they become a 

Covered Person or after they cease to be a Covered Person; 

• the covered events must occur during a covered Journey; 

• We only pay up to the agreed limits specified in the Policy; 

• We will only cover Events under Section 1 which occur within twelve (12) months of the Bodily 

Injury or date of the first manifestation of the Sickness; 

• We will not pay any benefits with respect to any loss, damage, liability, Event, Bodily Injury or 

Sickness which would result in Us contravening the Health Insurance Act 1973 (Cth), the Private 

Health Insurance Act 2007 (Cth) or the National Health Act, 1953 (Cth); and 

• We will not pay any claim with respect to any Covered Person who is over eighty (80) years of 

age at the time of loss, damage liability, Event, Bodily Injury or Sickness, or seventy-five (75) 

years of age for Events 2, 25, 26, 27 and 28 under Section 1. 

The above is a general summary of the covers only, does not form part of the Policy and cannot be relied on as 

a full description of the cover provided. Please refer to the Policy for its full terms, conditions and exclusions. 

5. The nature of a Covered Person’s right to access cover under the Policy and when it starts 

and ends 

Access to this insurance is provided to Covered Persons solely by reason of the statutory operation 

of section 48 of the Insurance Contracts Act. Covered Persons are not contracting insureds (e.g. they 

cannot cancel or vary the Policy - only the Policyholder can do this) and do not enter into any agreement 

with Us as their right is only provided by reason of the above section of the Insurance Contracts Act. 

A Covered Person’s access to cover: 

• begins from the time the relevant person becomes a Covered Person; and 

• ends when the relevant person no longer meets the criteria specified in the Schedule for a 

Covered Person or at the end of the Period of Insurance (whichever is the earliest). 

Refer to the Definitions section for the definition of Period of Insurance. 

6. Our agreement with the Policyholder (the Policy) 

Where We have agreed to enter into the Policy with the Policyholder We do so on the terms and conditions 

and exclusions contained in this PDS, the Schedule We issue to the Policyholder confirming entry into 

the Policy and any other document that We issue to the Policyholder that We advise will form part of the 

Policy (e.g. an endorsement and/or a Supplementary Product Disclosure Statement (SPDS)). 

The Schedule contains important information relevant to the insurance, including: 

• the Period of Insurance; 

• who the Covered Persons entitled to access cover are; 

• the Premium payable by the Policyholder (See page 4 Premium description section); 

• the applicable benefits and limits; and 

• variations to this PDS and other Policy terms, conditions and exclusions (if any). 

We may also issue other documents (e.g. endorsements or SPDSs) from time to time which may vary 

this PDS, the Schedule and other Policy terms, conditions and exclusions. 

All of the above make up the Policy the Policyholder has with Us. They are all important documents and 

must be read together carefully and be kept in a safe place for future reference. 

7. Cooling Off and Cancellation Rights 

The Policyholder has fourteen (14) days after entry into the Policy (including renewals) to decide whether 

to return it. If the request is made to Us in writing within those fourteen (14) days, We will cancel the 

Policy, provided neither the Policyholder nor any Covered Person has exercised a right or power under 

the terms of the Policy in that period (e.g. a claim has been made or benefit paid). We will provide a full 

refund of Premium, less charges or taxes which We are unable to recover. Even after the cooling off 

period ends the Policyholder has cancellation rights (See page 39 cancellation clause). 


3 of 40

8. Renewal procedure 

Before the Policy expires, We will advise the Policyholder whether We intend to offer renewal and if so on 

what terms. It is important to check the terms of any renewal before renewing to ensure that the details 

are correct. 

9. Privacy Statement 

ACE and Chartis are committed to protecting the privacy of persons covered under the Policy. We collect, 

use and retain any personal information in accordance with the National Privacy Principles. Our detailed 

privacy policy is available on Our website at www.aceinsurance.com.au or www.chartisinsurance.com.au. 

We collect personal information (which may include health information) to determine whether to provide 

this insurance and the cover under it, to administer it once it is in place and to handle or settle any claims 

made under it. 

We collect information directly from Covered Persons or the Policyholder or via Our agents and/or 

representatives. 

We may disclose the information We collect to third parties, including contractors and contracted service 

providers engaged by Us to deliver Our products and services or carry out certain business activities 

on Our behalf (such as assessors and call centres) in relation to them, other companies within the ACE 

Group and Chartis group of companies, other insurers, Our reinsurers, and government agencies (where 

We are required to by law) and agents and/or representatives of persons covered under the Policy. 

These third parties may be located outside Australia. 

Anyone covered under the Policy agrees to Us using and disclosing personal information as set out 

in this Privacy Statement. This consent remains valid unless the person alters or revokes it by giving 

written notice to our Privacy Officer. 

If a person covered under the Policy wishes to access a copy of personal information pertaining to them, 

or to correct or update such personal information, or has a complaint or wants more information about 

how We manage a person’s personal information, those persons should contact the Privacy Officer, ACE 

Insurance Limited, GPO Box 4907, Sydney NSW 2001, Tel: +61 2 9335 3200 or email Privacy.AU@ 

acegroup.com or for matters relating to Chartis contact the Privacy Manager, Chartis, Level 12, 717 

Bourke Street Docklands, 3008 VIC or email australia.privacymanager@chartisinsurance.com 

Consent of Covered Persons to disclosure of information 

The Policyholder confirms that each Covered Person has provided their consent to the use and disclosure 

of their personal information for the purposes specified in this Privacy Statement and the Policyholder 

agrees to provide Us with evidence of the Policyholder’s procedures in this regard and to advise Us if 

any consent has not been obtained. 

10. Complaints and Dispute Resolution 

ACE is responsible, on behalf of both insurers, for the administration of any complaints that any person 

may have in relation to this product. 

We are committed to handling any complaints about Our products or services efficiently and fairly. 

If a person covered under this Policy is dissatisfied with Our Service they can: 

a) Contact Aon and they may raise it with Us. 

b) or contact ACE on +61 2 9335 3200 and ACE will attempt to resolve the matter in accordance with 

our Complaint Handling and Dispute Resolution procedures. To obtain a copy of ACE’s procedures 

contact Us on +61 2 9335 3200 or email Complaints.AU@acegroup.com. A dispute can be referred 

to the Financial Ombudsman Service (the FOS) subject to its terms of reference. It provides a free and 

independent dispute resolution service for consumers who have general insurance disputes falling within 

its terms of reference and its contact details are: 

The Financial Ombudsman Service 

Phone: 1300 78 08 08 (local call fee applies) 

Post: GPO Box 3, Melbourne, Victoria 3001 

Website: www.fos.org.au 

Email address: info@fos.org.au 

11. Premium 

All cover is subject to the payment of Premium and the terms, conditions, exclusions and provisions of 

the Policy. 


4 of 40

When calculating the Premium for the Policy We take a range of factors into account, including: 

• age, occupation and previous insurance history of persons to be covered; and 

• the type and amount of cover provided. 

It is important for the Policyholder to know that the Premium varies depending on the information We 

receive from the Policyholder about the risk to be covered by Us. Based on Our experience, We decide 

what factors increase Our risk and how they should impact on the Premium. 

The Premium also includes amounts that take into account Our obligation to pay any relevant compulsory 

government charges or taxes (e.g. stamp duty) in relation to the Policy. These amounts will be set out 

separately in the Schedule as part of the total Premium payable. 

When the Policyholder applies for this insurance, the Policyholder will be advised of the total Premium 

amount, when it needs to be paid and how it can be paid. 

Non payment of Premium 

If the Policyholder fails to pay the Premium on time, and the Premium remains unpaid for at least ninety 

(90) days We may cancel the Policy. 

We may change the Premium from the renewal date if We notify the Policyholder of the change in writing 

prior to that date. 

12. Financial Claims Scheme and Compensation Arrangements 

We are insurance companies authorised under the Insurance Act 1973 (Insurance Act) to carry on 

general insurance business in Australia by the Australian Prudential Regulation Authority (APRA) and 

are subject to the prudential requirements of the Insurance Act. The Insurance Act contains prudential 

standards and practices designed to ensure that, under all reasonable circumstances, financial promises 

made by Us are met within a stable, efficient and competitive financial system. 

Because of this: 

• the protection provided under the Financial Claims Scheme legislation applies in relation to Us 

and the Policy. If We were to fail and were unable to meet Our obligations under the Policy, a 

person entitled to claim under insurance cover under the Policy may be entitled to payment 

under the Financial Claims Scheme (access to the Scheme is subject to eligibility criteria). 

Information about the Financial Claims Scheme can be obtained from the APRA website at 

www.apra.gov.au and the APRA hotline on 1300 13 10 60; and 

• We are exempted by the Corporations Act 2001 from the requirement to meet the compensation 

arrangements Australian financial services licensees must have in place to compensate retail 

clients for loss or damage suffered because of breaches by the licensee or its representatives of 

Chapter 7 of that Act. We have compensation arrangements in place that are in accordance with 

the Insurance Act. 

13. Updating this PDS 

We may update the information contained in Our PDS when necessary. A paper copy of any updated 

information is available to You at no cost by calling Us or accessed on Our website at www.aceinsurance. 

com.au/Products-and-Services. 

We will issue You with a new PDS or a supplementary PDS where the update is to rectify a misleading or 

deceptive statement or when an omission is materially adverse from the point of view of a reasonable 

person deciding whether to buy this product. 

14. How to Contact Us 

To contact Us, ask any questions or request any further information regarding the Policy, refer to the 

contact details below in the first instance. 

ACE Insurance Limited (ABN 23 001 642 020, AFS Licence No. 239687) 

28-34 O’Connell Street SYDNEY NSW 2000 

Telephone: 1800 815 675 

Facsimile: (02) 9335 3467 

Email: A&HUWSupportunit.AU@acegroup.com 


5 of 40


GENERAL DEFINITIONS UNDER THE POLICY 

For the purpose of the Policy, the following definitions apply: 

Accident means a sudden, external and identifiable event that happens by chance and could not have been 

expected from the perspective of the Covered Person. The word Accidental shall be construed accordingly. 

Accidental Death means death occurring as a result of a Bodily Injury. 

Accompanying means travelling with or travelling separately from but with the intention to meet, depart from 

or continue travelling with another Covered Person who is on a Journey. 

Bodily Injury means a bodily injury resulting solely and directly from an Accident and which occurs 

independently of any illness or any other cause, where the bodily injury and Accident both occur during the 

Period of Insurance and whilst the person is a Covered Person. 

It does not mean: 

(a) a Sickness or illness or disease; 

(b) any pre-existing physical or congenital conditions (except illness or disease directly resulting from 

medical or surgical treatment rendered necessary by any Bodily Injury). 

Civil War means any of the following, whether declared or not, armed opposition, insurrection, revolution, 

armed rebellion, sedition, between two or more parties belonging to the same country where the opposing 

parties are of different ethnic religious or idealistic groups. 

Close Relative means Spouse/Partner, child, brother, sister, brother-in-law, sister-in-law, daughter-in-law, sonin-law, 

half brother, half sister, fiancé(e), niece, nephew, uncle, aunt, stepchild, grandparent or grandchild 

provided such person is at the relevant time not more than eighty (80) years of age. 

Country of Residence means the country: 

a) of which the Covered Person is a citizen or permanent resident (e.g. in relation to which they hold a 

multiple entry visa or permit which gives the Covered Person resident rights in such country); or 

b) in which the Covered Person is residing on an overseas expatriate assignment. 

Covered Person means a person that meets the criteria specified for a Covered Person in the Schedule and 

with respect to whom Premium has been paid or agreed to be paid by the Policyholder. They are a person 

that is legally entitled to claim under the Policy by reason of the operation of section 48 of the Insurance 

Contracts Act and on no other basis. A Covered Person is not a contracting insured under the Policy with Us. 

Our agreement is entered into with the Policyholder. 

Dependent Child(ren) means a Covered Person’s and their Spouse/Partner’s unmarried dependent child(ren) 

(including step or legally adopted child(ren)) as long as they are under nineteen (19) years of age or under 

twenty-five (25) years of age while they are full-time students at an accredited institution of higher learning and 

in either case, are primarily dependent upon the Covered Person for maintenance and support. 

Doctor means a doctor or specialist who is registered or licensed to practice medicine under the laws of the 

country in which they practice, other than: 

• the Policyholder; 

• the Covered Person; 

• a Close Relative or Parent of the Covered Person, a member of the immediate family of the Covered 

Person; or 

• an Employee of the Policyholder. 

Employee means any person in the Policyholder’s service including directors (executive and non-executive), 

board members and (except for Section 11) includes consultants, contractors, sub-contractors and/or selfemployed 

persons undertaking work on the Policyholder’s behalf. 

Event(s) means the Event(s) described in the relevant Table of Events set out in Section 1 of the Policy. 

6 of 40

Excess means the first amount of each and every claim which We do not pay and which the Policyholder or 

Covered Person is required to bear themselves as stated in the Schedule either expressed as a monetary 

amount or a percentage of the loss. 

Incidental Private Travel means travel which is private and taken either side of or during an authorised 

business trip. The incidental travel portion must not exceed more than 60% of the trip in its entirety unless 

authorised by Us. 

Insurance Contracts Act means the Insurance Contracts Act 1984 (Cth) as amended from time to time. 

Journey means the trip/journey described in the Schedule and includes all: 

(a) Incidental Private Travel and/or; 

(b) private travel with respect to the Policyholder’s company directors (executive and non-executive), 

chief financial officer, chief executive officer, chief operating officer, company secretary and their 

Accompanying Spouse/Partner and/or Dependent Child(ren). 

Parent means parent, parent-in-law, step-parent or such person who was the Covered Person’s primary care 

giver as a child, provided such person is at the relevant time not more than ninety (90) years of age. 

Period of Insurance means the period shown on the current Schedule or such shorter time if the Policy is 

terminated and for which cover applies under the Policy . 

Policy means this PDS, the current Schedule and any other documents We may issue to the Policyholder that 

We advise will form part of the Policy (e.g. endorsements and SPDSs). 

Policyholder means the named company listed as the Policyholder in the Schedule with whom We enter into 

the Policy. They are the contracting insured. 

Premium means the premium as shown in the Schedule that is payable in respect of the Policy by the 

Policyholder. 

Professional Sport means any sport for which a Covered Person receives any fee or monetary reward as a 

result of their participation. 

Schedule means the relevant Schedule issued by Us to the Policyholder. 

Serious Injury or Serious Sickness means a Bodily Injury or Sickness that causes Total Disablement (as 

defined in Section 1 of the Policy) and is certified as totally disabling by the attending Doctor. It does not mean 

a terminal condition diagnosed prior to the commencement date of the Journey or any chronic or other medical 

condition (other than mild and controlled asthma or hypertension) for which the Covered Person on whom the 

claim depends: 

a) has received daily medical treatment or medication in the thirty (30) days immediately prior to 

commencement date of the Journey; or 

b) required hospitalisation or surgery (or was on a waiting list for hospitalisation or surgery) in the six (6) 

months immediately prior to the commencement date of the Journey. 

Sickness means any illness or disease of the Covered Person occurring during the Period of Insurance and 

whilst the person is a Covered Person and on a Journey, but does not include a terminal condition of the 

Covered Person diagnosed prior to the commencement date of the Journey. 

Spouse/Partner means a Covered Person’s husband or wife and includes a de-facto and/or life partner with 

whom a Covered Person has continuously cohabited for a period of three (3) months or more. 

War means war, whether declared or not, or any warlike activities, including use of military force by any 

sovereign nation to achieve economic, geographic, nationalistic, political, racial, religious or other ends. 

We/Our/Us means ACE Insurance Limited (ABN 23 001 642 020) and Chartis Australia Insurance Limited 

(Chartis) (ABN 93 004 727 753) who are the insurers/issuers of the Policy. 

Please note that any specific definitions relating to a particular cover section are located in the section. 

Other documents issued by Us that form the Policy may also contain general or specific definitions. 


7 of 40

EXTENT OF COVER 


SECTION 1 - PERSONAL ACCIDENT & SICKNESS 

Subject to the other terms, conditions and exclusions of the Policy. 

PERSONAL ACCIDENT 

Where a Covered Person suffers from an Event described in Parts A, B, D or E of the following Table of Events 

that: 

a) is as a result of a Bodily Injury which occurred whilst on a Journey; and 

b) occurs within twelve (12) months of the date of the Bodily Injury, 

We will pay the corresponding benefit for that Event set out in the Table of Events, provided an amount is shown 

for that Event on the Schedule against Section 1, Parts A, B, D or E. 

However, We will only pay the corresponding benefit for that Event set out in the Table of Events if: 

a) the Bodily Injury; and 

b) the Journey, 

occur during the Period of Insurance and whilst the person is a Covered Person. 

SICKNESS 

Where a Covered Person suffers from an Event described in Part C of the following Table of Events that: 

a) is as a result of a Sickness; and 

b) occurs within twelve (12) months of the date of the first manifestation of the Sickness, 

We will pay the corresponding benefit for that Event set out in the Table of Events, provided an amount is shown 

for that Event on the Schedule against Section 1, Part C. 

However, We will only pay the corresponding benefit for that Event set out in the Table of Events if: 

a) the Sickness; and 

b) the Journey, 

occur during the Period of Insurance and whilst the person is a Covered Person. 

DEFINITIONS UNDER SECTION 1 

Excess Period means the period of time following an Event giving rise to a claim during and for which no 

benefits are payable as specified in the Schedule. 

Fingers, Thumbs or Toes means the digits of a Hand or Foot. 

Foot means the entire foot below the ankle. 

Hand means the entire hand below the wrist. 

Loss means in connection with: 

a) a Limb, Permanent physical severance or Permanent total loss of the use of the Limb; 

b) an eye, total and Permanent loss of all sight in the eye; 

c) hearing, total and Permanent loss of hearing; 

d) speech, total and Permanent loss of the ability to speak; 

and which in each case is caused by Bodily Injury. 

8 of 40

Limb means the entire limb between the shoulder and the wrist or between the hip and the ankle. 

Paraplegia means the Permanent loss of use of both legs and the Permanent loss of use of the whole of or 

part of the lower half of the body. 

Permanent means having lasted twelve (12) consecutive months and at the expiry of that period, is beyond 

hope of improvement. 

Permanent Total Disablement means where in the opinion of a Doctor: 

a) the Covered Person is entirely and continuously unable to engage in, perform or attend to any occupation 

or business for which they are reasonably qualified by reason of education, training or experience; and 

b) the above disability is Permanent. 

. 

Quadriplegia means the Permanent loss of use of both arms and both legs. 

Salary means: 

• in the case of a salaried Employee (not otherwise covered below), their weekly pre-tax income, 

excluding commission, bonuses, overtime payments and any allowances, averaged during the 

period of twelve (12) months immediately preceding the date of Temporary Partial Disablement 

or Temporary Total Disablement (whichever is relevant) or over such shorter period as they have 

been employed; or 

• in the case of a salary packaged Employee or T.E.C. (that is, total employment cost), their 

weekly pre-tax income derived from personal exertion (including, but not limited to wages, 

motor vehicle and/or travel allowances, club subscriptions and fees, housing loan or rental 

subsidy, clothing and meal allowances), before personal deductions (but excluding bonuses, 

commissions, overtime payments), averaged over the period of twelve (12) months immediately 

preceding the date of Temporary Partial Disablement or Temporary Total Disablement (whichever 

is relevant) or over such shorter period as they have been employed; or 

• in the case of a self-employed person, their weekly pre-tax income derived from personal 

exertion, after deduction of all expenses incurred in connection with the derivation of that 

income, averaged over the period of twelve (12) months immediately preceding the date of 

Temporary Partial Disablement or Temporary Total Disablement (whichever is relevant) or over 

such shorter period as they have been self-employed. 

Temporary Partial Disablement means where in the opinion of a Doctor, the Covered Person is temporarily 

unable to engage in a substantial part of their usual occupation or business duties, and while the Covered 

Person is under the regular care of and acting in accordance with the instructions or advice of a Doctor. 

Temporary Total Disablement means where in the opinion of a Doctor, the Covered Person is temporarily 

unable to engage in their usual occupation or business duties, and while the Covered Person is under the 

regular care of and acting in accordance with the instructions or advice of a Doctor. 


9 of 40

TABLE OF EVENTS 

PART A - LUMP SUM BENEFITS 

Cover for an Event under this part applies only if an amount for that Event is shown on the Schedule against 

Section 1, Part A – Lump Sum Benefits. 

THE EVENTS 

Note: The following Event(s) must occur within twelve (12) months 

of the date of the Bodily Injury. 


THE BENEFIT 

Being a percentage of the amount 

shown in the Schedule against Section 

1, Part A – Lump Sum Benefits for 

each Covered Person. 

1. Accidental Death 100% 

2. Permanent Total Disablement 100% 

3. Paraplegia or Quadriplegia 100% 

4. Loss of sight of both eyes 100% 

5. Loss of sight of one (1) eye 100% 

6. Loss of use of two (2) Limbs 100% 

7. Loss of use of one (1) Limb 100% 

8. Permanent and incurable insanity 100% 

9. Loss of hearing in:- 

(a) both ears 100% 

(b) one (1) ear 20% 

10. Permanent Loss of use of four (4) Fingers and Thumb of 

either Hand 

75% 

11. Permanent Loss of the lens of one (1) eye 60% 

12. Third degree burns and/or resultant disfigurement which 

covers more than 40% of the entire external body 

13. Permanent Loss of use of four (4) Fingers of either Hand 

14. Permanent Loss of use of one (1) Thumb of either Hand:- 

40% 

(a) both joints 30% 

(b) one (1) joint 15% 

15. Permanent Loss of use of Fingers of either Hand:- 

(a) three (3) joints 15% 

(b) two (2) joints 10% 

(c) one (1) joint 5% 

16. Permanent Loss of use of Toes of either Foot:- 

(a) all – one (1) Foot 15% 

(b) great – both joints 5% 

(c) great – one (1) joint 3% 

(d) other than great - each Toe 1% 

17. Fractured leg or patella with established non-union 10% 

18. Shortening of leg by at least 5 cm 7.5% 

19. Permanent partial disablement not otherwise provided for 

under Events 5 to 18 inclusive. 

50% 

Such percentage of the lump sum 

amount as We in Our absolute 

discretion shall determine and being 

in Our opinion not inconsistent with 

the benefits provided under Events 

5 to 18 inclusive. Event 19 is 

limited to a maximum of 75% of 

the amount shown in the Schedule 

against Section 1, Part A – Lump 

Sum Benefits. 

10 of 40

PART B - BODILY INJURY BENEFITS 

PART B - BODILY INJURY RESULTING IN SURGERY - BENEFITS 

Cover for an Event under this Part applies only if: 

(a) an amount is shown on the Schedule against Section 1, Part B – Bodily Injury Resulting in Surgery – 

Benefits. 

(b) the surgery is undertaken outside of Australia; and 

(c) the Covered Person has a valid claim for Medical & Additional Expenses with respect to the same 

procedure under Section 4 – Medical & Additional Expenses & Cancellation & Curtailment Expenses 

Note: The following surgical procedure(s) must be carried 

out within twelve (12) months of the date of the Bodily 

Injury. 


The benefits shown below are a percentage 

of the amount shown on the Schedule against 

Section 1, Part B – Bodily Injury Resulting 

in Surgery – Benefits or a percentage of 

$20,000, whichever is the greater. 

. 

20. Craniotomy 100% 

21. Amputation of a Limb 100% 

22. Fracture of a Limb requiring open reduction 50% 

23. Dislocation requiring open reduction 25% 

24. Any other surgical procedure carried out under a 

general anaesthetic 

5% 

PART B - WEEKLY BENEFITS - BODILY INJURY 

Cover for an Event under this Part applies only if an amount is shown on the Schedule against Section 1, Part 

B – Weekly Benefits – Bodily Injury. 

Note: The following Event(s) must occur within 

twelve (12) months of the date of the Bodily 

Injury. 

25. Temporary Total Disablement 

26. Temporary Partial Disablement 

THE BENEFITS 

From the date of Temporary Total Disablement and 

whilst the Temporary Total Disablement persists, the 

weekly benefit shown on the Schedule against Section 

1, Part B – Weekly Benefits – Bodily Injury, but not 

exceeding the Salary of the Covered Person. 

From the date of Temporary Partial Disablement and 

whilst the Temporary Partial Disablement persists, the 

weekly benefit amount shown on the Schedule against 

Section 1, Part B – Weekly Benefits – Bodily Injury less 

any amount of current earnings as a result of working 

in a reduced capacity with the Policyholder, provided 

the combined amount does not exceed the Salary of 

the Covered Person. Should the Covered Person be 

able to return to work with the Policyholder in a reduced 

capacity, yet elect not to do so then the benefit payable 

shall be 25% of the amount payable for Event 25. 

11 of 40

PART C - SICKNESS BENEFITS 

PART C - WEEKLY BENEFITS - SICKNESS 


C – Weekly Benefits – Sickness. 

Note: The following Event(s) must occur within 

twelve (12) months of the date of the first 

manifestation of the Sickness. 

27. Temporary Total Disablement 

28. Temporary Partial Disablement 

PART C - SICKNESS RESULTING IN SURGERY - BENEFITS 

Cover for an Event under this Part applies only if: 


THE BENEFITS 

From the date of Temporary Total Disablement and whilst 

the Temporary Total Disablement persists, the weekly 

benefit shown on the Schedule against Section 1, Part 

C – Weekly Benefits – Sickness, but not exceeding the 

Salary of the Covered Person. 

From the date of Temporary Partial Disablement and 

whilst the Temporary Partial Disablement persists, the 

weekly benefit amount shown on the Schedule against 

Section 1, Part C – Weekly Benefits – Sickness less any 

amount of current earnings as a result of working in 

a reduced capacity with the Policyholder provided the 

combined amount does not exceed the Salary of the 

Covered Person. Should the Covered Person be able 

to return to work with the Policyholder in a reduced 

capacity, yet elect not to do so then the benefit payable 

shall be 25% of the amount payable for Event 27. 

(a) an amount is shown on the Schedule against Section 1, Part C– Sickness Resulting in Surgery - 

Benefits; 

(b) the surgery is undertaken outside of Australia; and 

(c) the Covered Person has a valid claim for Medical & Additional Expenses with respect to the same 

procedure under Section 4 – Medical & Additional Expenses & Cancellation & Curtailment Expenses. 

Note: The following surgical procedure(s) must 

occur within twelve (12) months of the date of first 

manifestation of the Sickness. 

29. Open heart surgical procedure 100% 

30. Brain surgery 100% 

31. Abdominal surgery carried out under general 

anaesthetic 

32. Any other surgical procedure carried out 

under a general anaesthetic 

The benefits shown below are a percentage of the 

amount shown on the Schedule against Section 1, 

Part C – Sickness Resulting in Surgery – Benefits 

or a percentage of $20,000, whichever is the 

greater. 

50% 

5% 

12 of 40

PART D - FRACTURED BONES – LUMP SUM BENEFITS 


D – Fractured Bones – Lump Sum Benefits. 

Note: The following fractured bones must occur within twelve (12) 

months of the date of the Bodily Injury. 

33. Neck, skull or spine (complete fracture) 100% 

34. Hip 75% 

35. Jaw, pelvis, leg, ankle or knee (other fracture) 50% 

36. Cheekbone, shoulder or hairline fracture of skull or spine 30% 

37. Arm, elbow, wrist or ribs (other fracture) 25% 

38. Jaw, pelvis, leg, ankle or knee (simple fracture) 20% 

39. Nose or collar bone 20% 

40. Arm, elbow, wrist or ribs (simple fracture) 10% 

41. Finger, Thumb, Foot, Hand or Toe 7.5% 


The benefits shown below are a 

percentage of the amount shown on 

the Schedule against Section 1, Part 

D – Fractured Bones – Lump Sum 

Benefits or a percentage of $3,000, 

whichever is the greater. 

The maximum benefit payable for any one (1) Bodily Injury resulting in fractured bones shall be the amount 

shown on the Schedule against Part D – Fractured Bones – Lump Sum Benefits or $3,000, whichever is the 

greater. 

In the case of an established non-union of any of the above fractures, notwithstanding the maximum benefit 

payable amount, We will pay an additional benefit of 5% of the amount shown on the Schedule against Section 

1, Part D – Fractured Bones – Lump Sum Benefits or 5% of $3,000, whichever is the greater. 

A complete fracture means a fracture in which the bone is broken completely across and no connection is left 

between the pieces. 

A simple fracture means a fracture in which there is a basic and uncomplicated break in the bone and which in 

the opinion of a Doctor requires minimal and uncomplicated medical treatment. 

A hairline fracture means mere cracks in the bone. 

Other fracture is any fracture other than a simple fracture. 

PART E - LOSS OF TEETH OR DENTAL PROCEDURES – LUMP SUM BENEFITS 


E – Loss of Teeth or Dental Procedures – Lump Sum Benefits. 

Note: The following loss or procedure(s) (as 

the case may be) must occur within twelve (12) 

months of the date of the Bodily Injury. 

The benefits shown below are a percentage of the 

amount shown on the Schedule against Section 1, Part 

E – Loss of Teeth or Dental Procedures – Lump Sum 

Benefits or a percentage of $1,000, whichever is the 

greater, subject always to a limit of $250 per tooth. 

42. Loss of teeth or full capping of teeth 100% 

43. Partial capping of teeth 50% 

The maximum benefit payable for any one (1) Bodily Injury resulting in loss of teeth or dental procedures shall 

be the amount shown on the Schedule against Part E – Loss of Teeth or Dental Procedures – Lump Sum 

Benefits or $1,000, whichever is the greater, limited to $250 per tooth. 

For the purpose of Section 1, Part E - a tooth means a sound and natural permanent tooth but does not include 

first or milk teeth, dentures, implants and dental fillings. 

13 of 40

ADDITIONAL COVER UNDER SECTION 1 

1. Exposure 

If during the Period of Insurance and whilst the person is a Covered Person and on a Journey, the 

Covered Person is exposed to the elements as a result of an Accident and within twelve (12) months of 

the Accident the Covered Person suffers from any of the Events as a direct result of that exposure, the 

Covered Person will be deemed for the purpose of the Policy to have suffered a Bodily Injury on the date 

of the Accident. 

2. Disappearance 


Covered Person disappears following the disappearance, sinking or wrecking of a conveyance in which 

the Covered Person was travelling and the Covered Person’s body has not been found within twelve (12) 

months after the date of that disappearance, the Covered Person will be deemed to have died as a result 

of a Bodily Injury at the time of the disappearance, sinking or wrecking of the conveyance. If the benefit 

for Event 1 in the Table of Events (Accidental Death) is payable because of a disappearance, We will 

only pay if the Policyholder or the legal representatives of the Covered Person’s estate give Us a signed 

undertaking that these amounts will be repaid to Us, if it is later found that the Covered Person did not 

die or did not die as a result of a Bodily Injury. 

3. Corporate Image Protection 


Covered Person or group of Covered Persons suffer a Bodily Injury or Bodily Injuries, as applicable, and 

in Our opinion this is likely to result in a valid claim under the Policy with respect to, Section 1 Part A – 

Lump Sum Benefits for either: 

a) Event 1 - Accidental Death; or 

b) Event 2 - Permanent Total Disablement, 

We will reimburse the Policyholder for costs (other than the Policyholder’s own internal costs) incurred 

for the engagement of image and/or public relations consultants and/or the release of information 

through the media. Costs must be incurred within fifteen (15) days of, and directly in connection with, 

such Bodily Injury(ies), to protect and/or positively promote the Policyholder’s business and image. The 

maximum amount We will pay is $10,000 with respect to any one (1) Event or set of circumstances and 

is subject to the Policyholder giving Us a signed undertaking that any amount paid to the Policyholder 

will be repaid to Us, if it is later found that a valid claim did not or will not eventuate. 

4. Rehabilitation Expenses 

On the occurrence of Events 25 and/or 26 or Events 27 and/or 28 for which benefits are payable, We 

will reimburse expenses incurred for tuition or advice for a Covered Person from a licensed vocational 

school, provided such tuition or advice is undertaken with Our prior written agreement and the agreement 

of the Covered Person’s Doctor. Compensation under this provision will be limited to the actual costs 

incurred not exceeding $750 per month and will be payable for a maximum of six (6) months. 

5. Partner Retraining Benefit 

If during the Period of Insurance and whilst the person is a Covered Person and on a Journey, the Covered 

Person suffers an Accidental Death or Permanent Total Disablement, We will pay, at the Policyholder’s 

request, up to $10,000 towards the actual costs incurred for the training or retraining of the Covered 

Person’s Spouse/Partner: 

a) for the purpose of obtaining gainful employment; or 

b) to improve their employment prospects; or 

c) to enable them to improve the quality of care they can provide to the Covered Person. 

Provided always that: 

a) the Spouse/Partner is aged under sixty-five (65) years at the commencement of such training; and 

b) the training is provided by a recognised institution with qualified skills to provide such training; and 

c) all such expenses are incurred within twenty-four (24) months from the date the Covered Person 

suffered the Bodily Injury for which the claim depends. 


14 of 40

6. Education Fund Supplement 


Covered Person suffers an Accidental Death and is survived by Dependent Child(ren), We will pay the 

Covered Person’s estate $5,000 for each surviving Dependent Child subject to a maximum benefit 

amount of $15,000 with respect to any one (1) family. 

7. Spouse/Partner Accidental Death Benefit 


Covered Person’s Spouse/Partner (who is not Accompanying the Covered Person) suffers an Accidental 

Death, We will pay the Covered Person a lump sum benefit of $25,000. 

8. Independent Financial Advice 

If a Covered Person sustains a Bodily Injury for which benefits are payable under Events 1-9, We will, 

in addition to payment of the benefit, and at the request of the Policyholder, the Covered Person or 

representatives of the Covered Person’s estate, pay for professional financial advice in respect of the 

payment of the benefit for Events 1-9. Provided, however that such advice is provided by an independent 

financial advisor who is not a Close Relative or Parent of the Covered Person and who is authorised and 

regulated by the Australian Securities and Investments Commission to provide such financial advice. The 

maximum amount We will pay is $7,500. 

9. Guaranteed Payment 

If a Covered Person sustains a Bodily Injury or suffers a Sickness for which benefits are payable under 

Events 25 or 27, We will immediately pay twelve (12) weeks benefits provided that proper medical 

evidence is provided from a Doctor certifying that the total period of Temporary Total Disablement will 

be a minimum of twenty-six (26) weeks. 

10. Escalation of Claim Benefit 

After payment of a benefit under Events 25 and/or 26 or Events 27 and/or 28 continuously for twelve 

(12) months and again after each subsequent period of twelve (12) months during which a benefit is paid, 

the benefit will be increased by 5% per annum. 

CONDITIONS AND LIMITS UNDER SECTION 1 

1. If a Covered Person suffers a Bodily Injury resulting in any one of Events 2-9a, We will not be liable under 

the Policy for any subsequent Bodily Injury to that Covered Person. 

2. Benefits shall not be payable for more than one of Events 1 to 19 in respect of the same Bodily Injury. 

3. Benefits shall not be payable: 

a) for Events 25 and 26 in excess of a total aggregate period of one hundred and fifty-six (156) 

weeks in respect of any one (1) Bodily Injury, unless otherwise stated on the Schedule against 

Section 1; 

b) for Events 27 and 28 in excess of a total aggregate period of one hundred and fifty-six (156) 

weeks in respect of any one (1) Sickness, unless otherwise stated on the Schedule against 

Section 1; 

c) for Events 25, 26, 27 and 28 during the Excess Period stated in the Schedule, calculated 

from the commencement of the Bodily Injury or Sickness and in an amount which exceeds the 

percentage of Salary stated in the Schedule against Section 1, Part B Weekly Benefits – Bodily 

Injury or Part C – Weekly Benefits – Sickness and/or the Salary of the Covered Person; 

d) unless the Covered Person, as soon as possible after the happening of any Bodily Injury or 

the manifestation of any Sickness giving rise to a claim under the Policy, procures and follows 

proper medical advice from a Doctor; 

e) for more than one (1) of Events 25 and/or 26 or Events 27 and/or 28 that occur for the same 

period of time; and 

f) for more than one (1) of the surgical benefits described in Events 20 to 24 and 29 to 32, in 

respect of any one (1) Bodily Injury or Sickness. 


15 of 40

4. The amount of any benefit payable for Temporary Total Disablement and Temporary Partial Disablement 

will be reduced by the amount of any periodic compensation benefits payable under any workers 

compensation or accident compensation scheme and the amount of any sick pay received, or at the 

direction of the Policyholder sick leave entitlement, or any disability entitlement so that the total amount 

of any such benefit or entitlement and benefits payable under the Policy shall not exceed the percentage 

of Salary of the Covered Person stated in the Schedule and/or the Salary of the Covered Person. 

5. Where, in relation to benefits payable for Events 2, 25, 26, 27 and/or 28, We do not agree with the 

opinion given by the Doctor, We have the right (at Our own expense) to have the relevant Covered Person 

examined by a Doctor of Our choice. If the Doctor (authorised by Us) forms an opinion that is contrary 

to the opinion of the initial Doctor, We will obtain the opinion of an independent Doctor and the opinion 

of the independent Doctor will be the opinion for the purposes of the definitions of Permanent Total 

Disablement, Temporary Partial Disablement and Temporary Total Disablement. 

6. If as a result of Bodily Injury or Sickness, benefits become payable under Parts B or C of the Table 

of Events and while the Policy is in force, the Covered Person suffers a recurrence of Temporary 

Total Disablement or Temporary Partial Disablement from the same or a related cause or causes, the 

subsequent period of disablement will be deemed a continuation of the prior period unless, between 

such periods, the Covered Person has worked on a full-time basis for at least six (6) consecutive months, 

in which case the subsequent period of disablement shall be deemed to have resulted from a new Bodily 

Injury or Sickness and a new Excess Period shall apply. Where a Bodily Injury requires surgical treatment 

which cannot be performed within the twelve (12) months from the date of Bodily Injury, provided the 

Covered Person can demonstrate that such treatment was known as necessary during the twelve (12) 

month period from the date of Bodily Injury and a Doctor certifies this, We will treat this as a continuation 

of the first Bodily Injury regardless of whether the Covered Person has been able to return to work for 

six (6) months, provided surgery does not occur in a period in excess of twenty four (24) months from 

the original date of Bodily Injury. 

7. Subject to the Guaranteed Payments referred to in paragraph 9 under Additional Cover, weekly benefits 

for Events 25, 26, 27 and 28 shall be payable monthly in arrears. Disability for a period of less than one 

(1) week shall be paid for at the rate of one-fifth (1/5th) of the weekly benefit for each day during which 

disability continues. 

8. All benefits paid under Section 1 – Personal Accident & Sickness cover shall be payable to the Policyholder 

or such person or persons and in such proportions as the Policyholder shall nominate, unless otherwise 

specified in the Policy. 

9. If as a result of Bodily Injury, the Covered Person is entitled to a benefit under Events 25 and/or 26 and 

subsequently becomes entitled to a benefit under Events 2 or 3, all benefits payable under Events 25 

and 26 shall cease from the date of such entitlement. 

10. The benefit payable in respect of a Dependent Child under eighteen (18) years of age is limited to 

$25,000 for Event 1 in the Table of Events (Accidental Death) and $250,000 for Events 2-19 unless 

otherwise stated in the Schedule. 

11. With respect to Section 1 - Part A - Lump Sum Benefits, where the Lump Sum Benefit is salary linked and 

the Employee is not in receipt of a Salary, the benefit amount shall be fifty percent (50%) of the Lump 

Sum benefit stated in the Schedule for the category applicable to such Employee. If cover also applies to 

a Spouse who is not in receipt of a Salary, the maximum benefit payable under Section 1 - Part A - Lump 

Sum Benefits is $250,000. 

12. No benefits are payable for Event 2 (Permanent Total Disablement) under Part A or Events 25, 26, 27 

and 28 (Weekly Bodily Injury & Weekly Sickness) under Parts B & C of the Table of Events with respect 

of a Covered Person over the age of seventy-five (75) years. 

13. For the purpose of Section 1, General Exclusion 3 shall not apply to a Bodily Injury sustained as a result 

of Hijack (as defined in Section 3) riot, strike or civil commotion. 

14. No benefits shall be payable for Events 27 and 28 with respect to any Sickness which is wholly or partly 

attributable to childbirth or pregnancy except for unexpected medical complications or emergencies 

arising therefrom. 


16 of 40

SECTION 2 - KIDNAP & RANSOM/EXTORTION COVER 



(Cover under this Section is only available if Section 1, Part A - Lump Sum Benefits is selected and shown on 

the Schedule). 


Person is travelling for the purposes of business AND is Kidnapped or allegedly Kidnapped, We will reimburse the 

Policyholder for Extortion/Ransom Monies paid up to the amount shown on the Schedule against Section 2. 

We will also pay the Policyholder for:- 

1. loss due to destruction, disappearance, seizure or usurpation of Extortion/Ransom Monies while being 

delivered to a person demanding those monies by anyone who is authorised by the Policyholder or a 

Covered Person to have custody thereof, provided however, that the Kidnap or Extortion which gave rise 

to the delivery is insured hereunder; and 

2. the amount paid by the Policyholder for Expenses resulting directly from a Kidnap or Extortion occurring 

during the Period of Insurance and whilst the person was a Covered Person; and 

3. reasonable costs of retaining independent security consultants for the exclusive function of investigating 

the Kidnap, negotiating the release of the Covered Person, paying any ransom or recovery of the Covered 

Person provided that We have given Our prior written consent to the use of such consultants. 

4. The payments in paragraphs 1, 2 and 3 above shall be inclusive of and not in addition to, the benefit 

amount shown on the Schedule against Section 2. 


Expenses means any of the following: 

1. reasonable payment made by the Policyholder to a person providing information which leads to the 

arrest of the individuals responsible for a Kidnap or Extortion insured hereunder; 

2. reasonable and customary loan costs incurred by the Policyholder from a financial institution providing 

money to be used for payment of Extortion/Ransom Monies; 

3. reasonable and customary travel and accommodation costs incurred by the Policyholder or a Covered 

Person as a result of a Kidnap or Extortion; 

4. Salary paid by the Policyholder to a Covered Person or on behalf of a Covered Person who is the victim 

of a Kidnap or Extortion for up to: 

a) thirty (30) days after the release of the Covered Person from a Kidnap; 

b) discovery of the death of the Covered Person; or 

c) one hundred and twenty (120) days after the Policyholder receives the last credible evidence that 

the Covered Person is still alive; or 

d) sixty (60) months from the date of the Kidnap, if the victim has not been released. 

5. payments made by the Policyholder for a temporary replacement Employee hired to perform the duties 

of a Kidnap victim for the duration of a Kidnap and upon release, for a further thirty (30) day period but 

does not include payments made more than sixty (60) months from the date of the Kidnap; 

6. personal financial loss suffered by the Covered Person(s); 

7. travel costs of a Covered Person who is the victim of a Kidnap to join their immediate family upon 

their release and the travel costs of an Employee to replace the Kidnap victim. Travel costs will be at 

economy fare and will be applied once per Covered Person and replacement person; 


17 of 40

8. reasonable and customary fees and expenses of a qualified interpreter assisting the Policyholder or a 

Covered Person in the event of a Kidnap or Extortion; and 

9. any other reasonable and customary expenses incurred by the Policyholder with Our prior approval in 

resolving a Kidnap or Extortion insured hereunder. 

Extortion means to intimidate by a threat or series of threats to Kidnap or cause bodily injury. 

Extortion/Ransom Monies means a consideration paid for the return of a Kidnap victim or consideration 

paid to terminate or end an Extortion, to a person believed to be responsible for the Kidnap or Extortion 

and includes but is not limited to cash, securities, marketable goods or services, property or monetary 

instruments. 

Kidnap means the illegal abduction and holding hostage of one or more Covered Persons for the purpose 

of demanding Extortion/Ransom Monies as a condition of release. A Kidnap in which more than one Covered 

Person is abducted shall be considered a single Kidnap. 

CONDITIONS UNDER SECTION 2 

Confidentiality 

The Policyholder and each and every Covered Person will make a reasonable effort not to disclose the 

existence of this insurance. 

EXCLUSIONS UNDER SECTION 2 

We shall not be liable for: 

1. any loss resulting from the surrender of money or property as the result of a face-to-face encounter 

involving the use or threat of force or violence unless such monies or property are Extortion/Ransom 

Monies being stored or transported for the purpose of paying an Extortion or Kidnap demand. 

2. any loss from the Kidnap or Extortion of a Covered Person permanently residing or staying for more than 

one hundred and eighty (180) consecutive days in the country where the Kidnap or Extortion occurs. 

3. any fraudulent or dishonest act committed by the Policyholder, a Covered Person or any person the 

Policyholder authorises to have custody of Extortion/Ransom Monies. 


18 of 40



SECTION 3 - HIJACK & DETENTION 


HIJACK 


Person is forcibly Detained for more than twelve (12) hours as a direct result of a Hijack, We will pay the 

Policyholder the daily amount shown on the Schedule against Section 3. We will continue to pay the Policyholder 

the daily amount shown on the Schedule against Section 3, for each twenty-four (24) hour period of continued 

Detention thereafter, up to the maximum amount and period shown on the Schedule against Section 3. 

DETENTION 


Person is Detained, by any government, state or other lawful authority for any reason (other than those 

circumstances specifically excluded under Exclusion 1 below), We will pay the daily amount shown on the 

Schedule against Section 3, for each twenty- four (24) hour period of continued Detention up to the maximum 

amount and period shown on the Schedule against Section 3. 


Conveyance means: 

1. any bus, coach, ferry, helicopter, hovercraft, hydrofoil, ship, taxi, tram, monorail or train, provided and 

operated by a carrier duly licensed for the regular transportation of fare-paying passengers; and 

2. any aircraft provided and operated by an airline or an air charter company which is duly licensed for the 

regular transportation of fare-paying passengers. 

Detention/Detained means restraint by way of custody or confinement against the Covered Person’s will. 

Hijack means the seizing of control of a Conveyance on which the Covered Person is a passenger. 

LEGAL COSTS 

In the event of a Covered Person incurring their own legal costs as a result of being Detained, We will reimburse 

the Covered Person for such legal costs up to the maximum amount shown on the Schedule against Section 

3 – Legal Costs. 

EXCLUSION UNDER SECTION 3 

1. We shall not be liable for any Detention attributable to the Covered Person breaking the law of any 

country or state. 

19 of 40


SECTION 4 - MEDICAL & ADDITIONAL EXPENSES & 

CANCELLATION & CURTAILMENT EXPENSES 


Medical and Additional Expenses 


Person Accidentally dies or suffers a Bodily Injury or Sickness, We will reimburse the Policyholder, the Covered 

Person or the Covered Person’s estate, as applicable, for Medical and Additional Expenses for a period of up 

to twenty-four (24) months from the date of Bodily Injury or Sickness, up to the amount shown on the Schedule 

against Section 4. 

Cancellation and Curtailment Expenses 

If during the Period of Insurance and whilst the person is a Covered Person’s and on a Journey, the Covered 

Person necessarily incurs reasonable additional or forfeited travel, hotel or out-of-pocket expenses (including 

the use of Frequent Flyer or similar rewards points, as described in Section 6) as a result of the unexpected 

Accidental Death, Serious Injury or Serious Sickness of a Close Relative, Parent, business partner or travelling 

companion of a Covered Person OR any other unforeseen circumstances outside the control of the Policyholder 

or the Covered Person, We will reimburse the Policyholder for those expenses up to the amount shown on the 

Schedule against Section 4. 


MEDICAL AND ADDITIONAL EXPENSES means 

• all reasonable costs necessarily incurred outside the Covered Person’s Country of Residence for hospital, 

surgical or other diagnostic or remedial treatment given or prescribed by a Doctor and additional 

expenses or forfeited travel, hotel or out-of-pocket expenses, reasonably and necessarily incurred as a 

direct result of the Covered Person’s Accidental Death, Bodily Injury or Sickness; 

• expenses related to the evacuation of the Covered Person as a direct result of their Bodily Injury or 

Sickness, including necessary expenses incurred for qualified medical staff to accompany the Covered 

Person, provided such evacuation is recommended by a Doctor; 

• reasonable travel and accommodation expenses of two (2) Close Relatives, Parent(s) or travelling 

companions of the Covered Person who, as a result of the Covered Person’s Bodily Injury and Sickness, 

are required to travel to or remain with the Covered Person on written medical advice; 

• all expenses incurred in repatriating the Covered Person to the most suitable hospital or to the Covered 

Person’s home address provided that such repatriation is as a direct result of them suffering a Bodily 

Injury or Sickness and is necessary on medical advice and is organised by ACE Assistance in accordance 

with Section 5 of the Policy; 

• reasonable funeral expenses incurred outside the Covered Person’s Country of Residence for the 

burial or cremation of the Covered Person or costs (excluding funeral and interment costs) incurred in 

transporting the Covered Person’s body or ashes and personal effects back to a place nominated by the 

legal representative of the Covered Person’s estate, as a direct result of the Covered Person’s death. 

The maximum amount We will pay in total will not exceed $25,000; 

• ongoing medical expenses incurred after the Covered Person’s return to Australia (unless specifically 

excluded under Exclusion 3 below), for a period of up to twenty-four (24) months, as a direct result of 

their Bodily Injury or Sickness. If a Covered Person returns to their Country of Residence (other than 

Australia) then We will continue to cover their expenses for a period of up to twenty-four (24) months up 

to a maximum of $25,000; and 

• expenses incurred to repair, replace or adjust dentures, provided those expenses are as a direct result 

of the Covered Person’s Bodily Injury and are limited to a maximum of $1,500. 


20 of 40

EXTENSIONS UNDER SECTION 4 

Continuous Worldwide Bed Confinement 


Person is confined to bed by a Doctor for a period in excess of forty-eight (48) hours, We will pay the Covered 

Person $100 per day or the daily amount shown on the Schedule against Section 4, whichever is the greater, 

for each day of bed confinement up to a maximum of sixty (60) consecutive days or the maximum number of 

consecutive days shown on the Schedule against Section 4, whichever is the greater. 

Trauma Counselling Benefit 


Person suffers psychological trauma as a result of them being a victim of, or eye witnessing a criminal act 

such as sexual assault, rape, murder, violent robbery or an act of terrorism, We will pay up to $500 per visit, 

for the cost of trauma counselling which is provided by a registered psychologist or psychiatrist (who is not a 

Covered Person or their Close Relative or Parent) provided the treatment is certified as necessary by a Doctor 

for the wellbeing of the Covered Person, up to a maximum of $5,000. 


We shall not be liable for any expenses: 

1. incurred where a Journey is undertaken against the advice of a Doctor or when the Covered Person is 

unfit to travel or if the purpose of the Journey is for the Covered Person to seek medical attention for a 

pre-existing medical condition. 

2. ncurred after the period of twenty-four (24) months from the date the Covered Person suffers a Bodily 

Injury or Sickness. 

3. incurred as a result of the rendering in Australia of a professional service for which a Medicare benefit is 

or would be payable in accordance with the Health Insurance Act 1973. 

4. recoverable by the Policyholder and/or a Covered Person from any other source. 

5. incurred for any medication or ongoing treatment for a condition which commenced prior to the 

commencement of a Journey and which such medication or treatment the Covered Person has been 

advised to continue during travel. 

6. is or results from or is a complication of infection with Human Immunodeficiency Virus (HIV) or any 

variance including Acquired Immune Deficiency Syndrome (AIDS) and AIDS Related Complex (ARC). 

7. incurred for routine medical, optical or dental treatment or consultation. Dental treatment is limited to 

emergency only and must be certified as necessary by a Doctor or dentist. 

8. arising directly or indirectly out of:- 

a) cancellation, curtailment or diversion of scheduled public transport services, including by reason 

of strikes or other industrial action, if there had been warning before the date the Journey was 

booked that such events were likely to occur. 

b) carrier caused delays where the expenses are recoverable from the carrier. 

c) any business or financial or contractual obligations of the Policyholder, the Covered Person or 

any other person. 

d) disinclination on the part of the Covered Person or of any other person to travel. 

e) the inability of any tour operator or wholesaler to complete arrangements for any Journey or tour 

due to a deficiency in the required number of persons to commence any Journey or tour. 

f) the refusal, failure or inability of any person, company or organisation, including but not limited 

to any airline, other transportation provider, hotel, car rental agency, tour or cruise operator, 

travel wholesaler, booking agent or other provider of travel or tourism related services, facilities 

or accommodation, to provide services, facilities or accommodation, by reason of their own 

financial default or the financial default of any person, company or organisation with whom or 

with which they deal. 


21 of 40



SECTION 5 - ACE ASSISTANCE 



Person requires emergency assistance, the Covered Person should immediately contact ACE Assistance on 

the telephone number provided (+612 8907 5995). ACE Assistance will provide the Covered Person with such 

emergency assistance that they consider necessary. 

Emergency assistance may include any one or more of the following services but only if they are considered 

necessary and organised by ACE Assistance: 

1. repatriation, which will be organised by ACE Assistance by the most appropriate method including, if 

necessary, the use of air services. Repatriation will be to the most suitable hospital or to the Covered 

Person’s home address; 

2. payment of evacuation expenses, including necessary expenses incurred for qualified medical staff to 

accompany a Covered Person; 

3. payment of other emergency assistance expenses; 

4. worldwide 24 hour telephone access to ACE Assistance Network; 

5. emergency travel assistance; 

6. emergency medical evacuation; 

7. medically supervised repatriation; 

8. assistance in replacing a lost or stolen passport; 

9. legal assistance; 

10. interpreter access and referral; 

11. compassionate visit if travelling alone and hospitalised for more than a week; 

12. assistance in tracing delayed or lost luggage; and 

13. payment of approved medical services by claims process or redirection of hospital accounts to Us. 


1. ACE Assistance must be promptly informed of any potential claim under this Section. 

2. the Policyholder and/or the Covered Person must not attempt to resolve problems encountered without 

advising ACE Assistance as this may prejudice reimbursement of expenses. 

3. in the event of ACE Assistance being provided in good faith to any person not insured under the Policy, 

the Policyholder shall reimburse Us for all costs incurred. 

4. any undertaking/arrangements on behalf of the Covered Person who does not make contact with ACE 

Assistance and/or prejudices Our rights shall not be considered. We shall consider cover however if 

the Covered Person for reasons beyond their control could not contact ACE Assistance and had no 

alternative but to make their own arrangements, provided We are satisfied the arrangements made were 

medically appropriate and necessary in view of the Covered Person’s Serious Injury or Serious Sickness 

at the time. 

22 of 40



SECTION 6 - LOSS OF DEPOSITS 


TRAVEL AND ACCOMMODATION EXPENSES 

If during the Period of Insurance and whilst the relevant person is a Covered Person, the Policyholder or the 

Covered Person incurs loss of Travel and Accommodation Expenses paid in advance of a proposed Journey 

as a result of the Journey being shortened or cancelled as a result of any Unforeseen Circumstance, We will 

reimburse the Policyholder or the Covered Person for those expenses up to the amount shown on the Schedule 


FREQUENT FLYER POINTS 

If during the Period of Insurance and whilst the person is a Covered Person, the Policyholder or the Covered 

Person purchase an airline ticket (or other travel and/or accommodation expense) using Frequent Flyer or 

similar reward points and the airline ticket (or other travel and/or accommodation expense) is subsequently 

cancelled as a result of any Unforseen Circumstance AND the loss of such points cannot be recovered from 

any other source, We will pay the Policyholder or the Covered Person the retail price for that ticket (or other 

travel and/or accommodation expense) at the time it was issued not exceeding the amount shown on the 

Schedule against Section 6. 


TRAVEL AND ACCOMMODATION EXPENSES means any amount that the Policyholder or the Covered 

Person have paid or are liable to pay by reason of contract, for the supply of transportation of any type, 

accommodation, food or conference/seminar facilities, which neither the Policyholder or the Covered Person 

are able to use as a result of any Unforseen Circumstance. 

UNFORSEEN CIRCUMSTANCE means: 

• the Covered Person sustains a Bodily Injury or contracts a Sickness which results in the Covered Person 

being certified by a Doctor as unfit to commence the Journey; 

• a Close Relative, Parent, travelling companion or business associate of the Covered Person dies 

unexpectedly, sustains a Serious Injury or contracts a Serious Sickness and a Doctor certifies that the 

presence of the Covered Person is necessary for the health of that Close Relative, Parent, travelling 

companion or business associate; 

• the Covered Person’s residence or business suffers major loss or damage; or 

• any other unforeseen circumstance outside the control of the Policyholder or the Covered Person not 

otherwise excluded under the Policy. 


We shall not be liable for any loss attributable to: 

1. cancellation, curtailment or diversion of scheduled public transport services, including by reason of 

strikes or other industrial action, if there has been warning before the date the Journey or tour was 

booked that such events were likely to occur. 

2. carrier caused delays where the cost of the expenses is recoverable from the carrier. 

3. any business, financial or contractual arrangements or obligations of the Policyholder, a Covered Person 

or any other person. 

4. any change of plans or disinclination on the part of a Covered Person or of any other person to travel. 

5. the inability of any tour operator or wholesaler to complete arrangements for any Journey or tour due to 

a deficiency in the required number of persons to commence any Journey or tour. 

6. the refusal, failure or inability of any person, company or organisation, including but not limited to any 

airline, other transportation provider, hotel, car rental agency, tour or cruise operator, travel wholesaler, 

booking agent or other provider of travel or tourism related services, facilities or accommodation, to 

provide services, facilities or accommodation, by reason of their own financial default or the financial 

default of any person, company or organisation with whom or with which they deal. 

23 of 40

SECTION 7 – BAGGAGE/BUSINESS PROPERTY, ELECTRONIC EQUIPMENT, 

DEPRIVATION OF BAGGAGE & MONEY/TRAVEL DOCUMENTS 



Baggage/Business Property, Electronic Equipment and Money/Travel Documents 


Person sustains loss of, theft of or damage to Baggage/Business Property, Electronic Equipment or Money/ 

Travel Documents, We will indemnify the Policyholder or the Covered Person in respect of such loss or damage 

up to the corresponding amount shown on the Schedule against Section 7 Baggage/Business Property, 

Electronic Equipment or Money/Travel Documents. 

Deprivation of Baggage 


Person’s Baggage is delayed, misdirected or temporarily mislaid by any transport carrier for more than eight 

(8) consecutive hours, We will reimburse any reasonable expenses incurred by a Covered Person in purchasing 

essential replacement clothing and toiletries up to a maximum of $3,000 unless otherwise shown on the 

Schedule against Section 7 - Deprivation of Baggage. 


BAGGAGE means personal property belonging to the Policyholder or a Covered Person or for which a 

Covered Person is legally responsible, taken on the Journey or acquired during the Journey but shall not 

include household furniture or effects unless acquired during the Journey. 

BUSINESS PROPERTY means office equipment and the replacement value of plans, business papers, 

specifications, manuscripts and stationery. 

DOCUMENTS mean papers or other items containing references to the Covered Person’s identity including, 

but not limited to the following: 

• Passport; 

• Driver’s Licence; 

• Credit, debit and bank cards; 

• Share certificates; 

• Birth Certificate; 

• Bank account details; 

• Building Society account details; 

• Insurance documents – motor, home, travel and life; 

• Utilities account details; 

• Membership numbers of professional bodies. 

ELECTRONIC EQUIPMENT means personal/business computers, palm pilots, mobile phones and other 

items of a similar nature deemed by Us to be electronic but does not include digital cameras. 

IDENTITY THEFT means the theft of personal data or Documents relating to Covered Person’s identity which 

results in their fraudulent use to obtain money, goods or services. 

MONEY/TRAVEL DOCUMENTS means coins, bank notes, postal and money orders, travellers and other 

cheques, letters of credit, automatic teller machine cards, passports, travel tickets, visas, entry permits, 

credit cards, petrol and other coupons and other similar documents in the possession or control of the 

Covered Person. 


24 of 40


Coins and Bank Notes 

In respect of coins or bank notes held for the purpose of a Journey, cover shall commence at the time 

of collection from a financial institution or seventy-two (72) hours prior to commencement of the Journey, 

whichever is the later and shall continue for seventy-two (72) hours after termination of the Journey or until 

deposit at a financial institution, whichever occurs first. 

Keys and Locks 

In the event that a Covered Person loses their identification and keys at the same time during a Journey and 

during the Period of Insurance and whilst the person is a Covered Person , We will reimburse the Covered 

Person up to $2,000 for the actual costs incurred for the replacement of keys and locks to their home and/ 

or motor vehicle. 

Identity Theft Extension 

If during the Period of Insurance, the Covered Person is the victim of Identity Theft as a result of their Documents 

having been stolen whilst the person was a Covered Person and on a Journey, We will indemnify the Covered 

Person for reasonable legal expenses incurred with Our consent, up to a maximum of $20,000: 

a) to pursue closure of any disputed areas, accounts or credit facilities; 

b) for re-submitting applications for loans, grants, other credit or debit instruments that are rejected solely 

as a result of the lender receiving incorrect information as the result of Identity Theft; 

c) for notarising affidavits or other similar documents, amending or rectifying records in regard to the 

Covered Person’s true name or identity as the result of Identity Theft; 

d) to defend any suit brought against the Covered Person by a creditor or collection agency or other entity 

acting on behalf of a creditor for non-payment of goods or services or default on a loan as the result of 

Identity Theft; 

e) to remove any civil judgment wrongfully entered against the Covered Person as a result of Identity 

Theft. 


1. the Covered Person shall take all reasonable precautions for the safety and supervision of Baggage/ 

Business Property, Electronic Equipment or Money/Travel Documents. 

2. in the event that a payment is made under this Section in respect of any property, We shall be entitled to 

take and keep possession of such property and to deal with it in any manner We see fit. 

3. in respect of articles fifteen (15) years old or less, We shall have the option of repairing or replacing the 

articles with articles in the same condition but not with articles better or more extensive than the articles 

were when new or by payment of the cost of the articles. 

4. the maximum amount We will indemnify the Policyholder or the Covered Person in respect of loss arising 

from the unauthorised or fraudulent use of Money/Travel Documents is $3,000. 

5. the maximum amount We will pay for any one, set or pair of items is 25% of the amount shown on the 

Schedule against Section 7, unless otherwise specified on the Schedule. 

6. in no event shall We pay more under Section 7 than the amount shown on the Schedule against that 

Section. 

7. where the Electronic Equipment is a mobile phone, We will only pay the cost of the replacement phone. 

8. an Excess will apply for each claim for the loss of, theft of or damage to Electronic Equipment. That 

Excess shall be the Excess specified on the Schedule against Section 7 – Electronic Equipment or, if no 

Excess is specified, 10% of the value of the claim. 


25 of 40


We shall not be liable for any loss or damage or expenses: 

1. in respect of Baggage/Business Property, Electronic Equipment or Money/Travel Documents: 

a) not reported to either the police or the transport carrier so that a written report is not available 

at the time of making a claim. 

b) due to confiscation by Customs or any other lawful authority where the Policyholder’s and/or 

Covered Person’s use and/or possession of such item/s is unlawful. 

c) recoverable from any other source. 

2. in respect of Baggage/Business Property and Electronic Equipment: 

a) shipped under any freight agreement or sent by postal or courier services. 

b) to vehicles or their accessories (except keys). 

c) to any goods intended for trade or sale. 

d) to any electronic data or software caused by: 

i) activity of moth, vermin or rodents, wear and tear, atmospheric or climate conditions or 

gradual deterioration. 

ii) mechanical or electrical failure. 

iii) any process of cleaning, restoring, repairing or alteration. 

iv) scratching or breaking of fragile or brittle articles, if as a result of negligence of the 

Policyholder and/or Covered Person. 

3. in respect of Electronic Equipment and digital cameras: 

a) where theft or attempted theft occurs whilst such equipment is unattended, unless securely 

locked inside a building or securely locked out of sight inside a motor vehicle (unless the 

Policyholder and/or the Covered Person has no option other than to leave the equipment 

unattended due to an emergency medical, security or evacuation situation). 

b) whilst carried in or on any aircraft, aerial device, bus, waterborne vessel or craft, unless they 

accompany the Covered Person as personal cabin baggage. Cover will apply if the air carrier 

has specifically instructed the Policyholder or Covered Person that Electronic Equipment must be 

placed in the hold and no prior instruction or advice regarding this requirement was available to 

the Policyholder or Covered Person prior to checking in. 

4. in respect of Money/Travel Documents: 

a) arising out of devaluation of currency or shortages due to errors or omissions during monetary 

transactions. 

b) of cheques, bank notes, postal and money orders, credit cards, or coupons unless reported 

to the issuing authority as soon as reasonably practicable after the discovery of the loss or 

damage. 

c) loss of coins and bank notes in excess of the amount allowed by any applicable currency 

regulations at the time of the commencement of the Journey. 


26 of 40

5. in respect of Identity Theft for: 

a) any item which has been purchased by fraudulent use of the Covered Person’s identity. 

b) any loss arising from any business pursuits or the theft of a commercial identity. 

c) any loss or liability arising from the use of any motor vehicle bought, leased or hired by 

fraudulent use of the Covered Person’s identity, where civil or criminal action is, or has been, 

taken against the Covered Person. 

d) authorised charges that the Covered Person has disputed based on the quality of goods or 

services. 

e) theft of the Covered Person’s identity by a family member who lives with the Covered Person at 

the Covered Person’s home address. 

f) the amount of any claim which exceeds $20,000. 

g) any costs or expenses in connection with any claim not agreed in advance by Us. 

h) authorised account transactions or trades that the Covered Person has disputed, or are 

disputing, based on the execution (or non-execution) of electronic transfers, trades or other 

verbal or written instructions or directions. 

i) any incident of Identity Theft that does not occur within twelve (12) months from the date the 

Covered Person’s Documents were stolen. 

j) an incident of Identity Theft for which the Covered Person has not lodged a report with the Police 

and/or cannot provide a copy of the Police report. 


27 of 40

SECTION 8 - ALTERNATIVE EMPLOYEE/RESUMPTION OF ASSIGNMENT EXPENSES 



If during the Period of Insurance, the Policyholder necessarily incurs Alternative Employee Expenses or 

Resumption of Assignment Expenses as the direct result of a Covered Person whilst on a Journey and whilst 

the person was a Covered Person, dying or suffering a Serious Injury or Serious Sickness OR a claim being 

admitted under Cancellation/Curtailment Expenses in Section 4, We will pay the Policyholder for such expenses 

up to the amount shown on the Schedule against Section 8. 


ALTERNATIVE EMPLOYEE EXPENSES means reasonable expenses necessarily incurred in sending a 

substitute person to complete the business activities of Covered Person. Expenses shall be limited to a 

business class return air flight (or economy if that was the class of ticket used by Covered Person on the 

original Journey) and other essential expenses incurred in transportation of the substitute person. 

RESUMPTION OF ASSIGNMENT EXPENSES means all reasonable and necessary expenses incurred in 

returning the Covered Person to re-commence an assignment within ninety (90) days of returning to Australia 

or their Country of Residence as a result of the claim being admitted under Cancellation/Curtailment Expenses 

in Section 4. Expenses shall be limited to a business class air flight (or economy if that was the class of 

ticket used by the Covered Person on the original Journey) and other essential expenses incurred in such 

transportation of the Covered Person. 


We shall not be liable for any expenses: 

1. where the Covered Person undertakes a Journey against the advice of a Doctor. 

2. which the Policyholder or the Covered Person had paid or budgeted for before the commencement of a 

Journey. 


28 of 40



SECTION 9 - PERSONAL LIABILITY 



Person becomes legally liable to pay damages in respect of either bodily injury to any person or loss of or 

damage to property AND such injury or damage is caused by an accident, We will indemnify the Covered 

Person against such damages up to the amount shown on the Schedule against Section 9. 

We will also pay all legal costs and expenses which are recoverable by a claimant from the Covered Person 

and/or incurred with Our written consent in the investigation or defence of any claim, in addition to the amount 

shown on the Schedule against Section 9. 


If during the during the Period of Insurance and whilst the person is a Covered Person, the Covered Person 

is required to attend court in connection with an event that has resulted in a valid claim under Section 9 – 

Personal Liability of the Policy, We will pay $100 per day for each day the Covered Person attends court, up 

to a maximum of $1,000 in all, per Covered Person. 


1. No admission, offer, promise, payment or indemnity shall be made without Our written consent. 

2. We shall be entitled to take over and conduct in the Covered Person’s name the defence or settlement 

of any claim and We shall have full discretion in the handling of any proceedings. 

3. We may at any time pay to the Covered Person, in connection with any claim or series of claims arising 

from the one original cause, the amount shown on the Schedule against Section 9 (after deduction 

of any amount(s) already paid as compensation) or any lesser amount for which such claim(s) can be 

settled and upon such payment being made, We shall be under no further liability in connection with such 

claim(s), except for the payment of costs and expenses recoverable or incurred prior to the date of such 

payment. 


We shall not be liable in respect of: 

1. injury to any person arising in the course of their employment, contract of service or apprenticeship with 

the Policyholder. 

2. loss of or damage to property belonging to or held in trust by or in the custody or control of the 

Policyholder, a Covered Person or any of the Policyholder’s Employees. 

3. injury, loss or damage caused directly or indirectly by, through or in connection with, any mechanically 

propelled vehicle (with the exception of golf buggies and motorised wheelchairs), aircraft or watercraft, 

when a Covered Person is the owner, driver or pilot thereof or has it in their care, custody or control or 

where the pilot is an Employee or agent of the Policyholder or a Covered Person. 

4. injury, loss or damage to property caused by or arising from; 

a) the nature of products sold by the Policyholder or a Covered Person. 

b) advice furnished by the Policyholder or by a Covered Person. 

c) the conduct of the Policyholder’s business, trade or profession. 

5. liability assumed under contract unless such liability would have arisen in the absence of such contract. 

6. aggravated, exemplary or punitive damages or the payment of any fine or penalty. 

29 of 40



SECTION 10 - RENTAL VEHICLE EXCESS WAIVER 



Person rents or hires a Rental Vehicle AND that Rental Vehicle is involved in a collision whilst under the control 

of the Covered Person OR the Rental Vehicle is stolen or damaged, We will reimburse the Policyholder or 

the Covered Person for the Rental Vehicle Excess chosen but only up to the amount shown on the Schedule 



RENTAL VEHICLE means a rented sedan, station wagon, hatchback, motorcycle or four-wheel drive (4WD) 

and other non-commercial vehicle rented or hired from a licensed motor vehicle rental/hire company for the 

sole purpose of carrying a Covered Person on public roadways and shall not include any other vehicle or 

use. 

RENTAL VEHICLE EXCESS means the amount the Policyholder or Covered Person is legally liable to pay 

under the Rental Vehicle hiring agreement if the Rental Vehicle is involved in an accident or is stolen during the 

rental period. 



Person uses their personal motor vehicle for business purposes, and is involved in an accident whilst they are 

in control of the vehicle, We will: 

a) reimburse an amount up to and including the prescribed excess or claim below the excess that would 

have been payable under the Covered Persons comprehensive motor vehicle policy of insurance relative 

to the damaged vehicle and which is not legally recoverable from any other source; and/or 

b) reimburse any substantial cumulative loss of any no claim allowance not otherwise recoverable which 

may occur resulting from accidental damage to the Covered Persons vehicle; and/or 

c) pay $500 per week to the Covered Person for the cost of hiring a similar motor vehicle in the event that 

they have lost total use of the damaged vehicle as a result of an accident. 

The maximum amount We will pay in respect to any one (1) accident is: 

i) up to $2,000 for a) and b) above as a combined maximum limit; and 

ii) up to $2,500 for c), in addition to any claims made under a) and/or b). 


1. As part of the arrangement for the rent or hire of the Rental Vehicle, the Covered Person must take all 

compulsory motor vehicle insurance provided by the rental organisation, against loss or damage to the 

Rental Vehicle during the rental period. Provided the compulsory insurance has been taken up there is 

no additional requirement under the Policy to purchase excess buy back. 

2. In the event of a claim regarding a Covered Person’s personal motor vehicle, the Covered Person must 

supply Us with: 

a) receipts (or copies) for the amount of the claim or excess paid and the name of the firm which 

carried out the repairs on the Covered Persons personal motor vehicle; 

b) a letter from the Covered Person’s motor vehicle insurer stating the amount of the excess paid 

and the amount of any no claim bonus forfeited. 

Note: Stating that the no claim bonus has dropped from e.g. 60% to 40% is insufficient. The 

actual amount of money involved is also required, including a copy of the last insurance renewal 

notice applicable to the Covered Person. 

c) a synopsis of the total cost of the repairs (with complete details if possible). 

30 of 40


We shall not be liable for any claims arising from: 

1. any use of the Rental Vehicle or the Covered Person’s personal motor vehicle that is in violation of the 

terms of the rental agreement or applicable comprehensive motor vehicle insurance policy; 

2. the Covered Person being in charge of a Rental Vehicle or their personal motor vehicle whilst under the 

influence of alcohol or a drug not prescribed by a Doctor or with a percentage of alcohol in their breath, 

blood or urine in excess of that permitted by law at the time and place of the incident; 

3. the illegal or criminal use of a Rental Vehicle or the Covered Person’s personal motor vehicle by the 

Policyholder or a Covered Person; 

4. the use of the Rental Vehicle or Covered Person’s personal motor vehicle on any roadway that is 

inaccessible to two-wheel-drive vehicles; 

5. the use of the Rental Vehicle or Covered Persons personal motor vehicle by a Covered Person without 

holding a valid license for the country the motor vehicle is being operated in. 

6. any vehicle that is not comprehensively insured. 


31 of 40


SECTION 11 - EXTRA TERRITORIAL WORKERS’ COMPENSATION 



Person sustains an Accidental Death or suffers a Bodily Injury or Sickness, We will indemnify the Policyholder 

for compensation benefits consequently payable under any workers’ compensation legislation which provides 

benefits to injured workers or their dependents for Accidental Death, Bodily Injury or Sickness arising out of 

or in the course of their employment OR damages consequently payable at common law except where the 

entitlement arises solely under any statute, subject to the Limits of Liability set out below. 

This Section applies only: 

• with respect to overed Persons who are employed by the Policyholder or who are deemed by any 

applicable workers’ compensation legislation to be workers employed by the Policyholder and who 

are employed or engaged within Australia and whose employment or engagement is to be performed 

substantially within Australia; 

• if the Policyholder maintained in force during the currency of the Policy, workers’ compensation insurance 

as required by the law of any state or territory of Australia which applies to the employment of Employees 

by the Policyholder or the Policyholder is licensed under such laws as a self-insurer; and 

• while a Covered Person is working on a temporary basis (but not exceeding in any event six (6) months) 

outside the state or territory in which the Covered Person’s usual place of employment or employment 

base, is located. 

LIMIT OF LIABILITY UNDER SECTION 11 

The indemnity provided under this Section shall be limited as follows: 

1. in the case of a claim for compensation benefits, the difference between the benefits payable by the 

Policyholder and the amount which the Covered Person or their dependents are entitled to claim under 

any workers’ compensation insurance which the Policyholder was required to effect as described above 

but not to exceed the amounts shown on the Schedule against Section 11. 

2. in the case of a claim for damages at common law, the difference between the damages and legal costs 

payable by the Policyholder and the amount of indemnity to which the Policyholder would have been 

entitled under any workers compensation insurance which the Policyholder was required to effect as 

described above, but not to exceed the amounts shown on the Schedule against Section 11. 

3. the limits of liability are amounts shown on the Schedule against Section 11 and shall apply as follows: 

a) Limit (A) is the limit of weekly compensation for each Covered Person; 

b) Limit (B) is the total limit of liability in respect of all compensation, damages, costs and expenses 

arising out of any one (1) accident whether involving one (1) or more Covered Person; and 

c) Limit (C) is the aggregate for all compensation, damages, costs and expenses for all 

occurrences, events and accidents occurring during any one (1) Period of Insurance, whether 

involving one (1) or more Covered Person. 

4. any benefits otherwise payable under Sections 1 and 4 of the Policy with respect to a Covered Person 

shall be reduced by the amount of any benefit payable under this Section with respect to that Covered 

Person. 


32 of 40


If required by Us, the Policyholder shall: 

1. make available to Us such information and documentation with respect to a claim, including medical 

reports, report of injury forms, claim forms and any other documentation, which comes into the 

Policyholder’s possession; and 

2. authorise Us to have access to the files and information held by any Workers’ Compensation insurer with 

whom the Policyholder has effected insurance. 


1. There is no indemnity under this Section with respect to any claim for exemplary, punitive or aggravated 

damages. 


33 of 40


SECTION 12 - MISSED TRANSPORT CONNECTION 



Person misses a transport connection due to any unforseen circumstances outside the Policyholder’s or the 

Covered Person’s control AND is unable to arrive at an officially scheduled meeting or conference which cannot 

be delayed because of their late arrival, We will pay the reasonable extra expenses actually and necessarily 

incurred, net of any recoveries to which the Policyholder or the Covered Person may be entitled from any 

carrier, to enable the Covered Person to use alternative scheduled public transport services and arrive at their 

destination on time, up to the amount shown on the Schedule against Section 12. 


We will not be liable for: 

1. any missed transport connection arising from a business commitment or a financial or contractual 

obligation of the Covered Person or of any travelling companion, business associate, Parent or Close 

Relative of the Covered Person. 

2. claims arising from the inability of any tour operator or wholesaler to complete arrangements for any 

Journey or tour due to a deficiency in the number of people required to commence any Journey or 

tour. 


34 of 40



SECTION 13 – OVERBOOKED FLIGHT 



Person is denied boarding on a confirmed scheduled flight due to overbooking and no alternative transport is 

made available within eight (8) hours of the scheduled departure time, We will pay $2,500 for any expenses 

incurred as a result of the delay provided the Covered Person has not been compensated by the air carrier or 

any other third party. 


We will not be liable for: 

1. any expenses already incurred and paid under Section 4 - Medical & Additional Expenses & Cancellation 

& Curtailment Expenses and /or Section 12 – Missed Transport Connection as a result of the same 

event. 

35 of 40

SECTION 14 – POLITICAL & NATURAL DISASTER EVACUATION 



If during the Period of Insurance and whilst the person is a Covered Person and on a Journey, the Covered Person 

is recommended to leave the country in which they are travelling by officials in that country OR the Australian 

government issues a travel warning through its Department of Foreign Affairs and Trade that recommends that 

certain categories of persons, which categories include the Covered Person, should leave that country OR a 

Covered Person is expelled or declared persona non grata from that country OR there is wholesale seizure, 

confiscation or expropriation of the Covered Person’s property, plant or equipment in that country OR a major 

natural disaster has occurred in the country the Covered Person is in necessitating their immediate evacuation 

in order to avoid risk of personal bodily injury or sickness to themself, We will pay the cost of the Covered 

Person’s return to their Country of Residence or the nearest place of safety up to the cost of an economy class 

airfare for the same trip AND the Covered Person’s reasonable accommodation costs up to a maximum of 

$250 per day for fourteen (14) days if the Covered Person is unable to return to their Country of Residence, up 

to the amount shown on the Schedule against Section 14 or $10,000, whichever is the greater. 


We will not pay any claim arising directly or indirectly from: 

1. a Covered Person violating the laws or regulations of the country they are in; 

2. a Covered Person’s failure to produce or maintain necessary immigration, work, residence or similar 

visas, permits or other documentation; 

3. debt, insolvency, commercial failure, repossession of property by a titleholder or any other financial 

cause; 

4. failure to honour any contractual obligation or bond or to obey any conditions in a license; 

5. a Covered Person being a national of the country which they are to be evacuated from; or 

6. the political unrest or natural disaster that resulted in a Covered Person’s evacuation being in existence 

prior to the Covered Person entering the country or its occurrence being foreseeable to a reasonable 

person before the Covered Person entered the country. 


1. If a Covered Person is required to leave the country they are in, We must be contacted beforehand to 

confirm cover. Where possible We and/or ACE Assistance will make the travel arrangements and in all 

cases, We will decide where to send the Covered Person. 

2. Our total liability for all claims arising under Section 14 – Political & Natural Disaster Evacuation during 

any one (1) Period of Insurance shall not exceed the amount shown on the Schedule against Section 14 – 

Political & Natural Disaster Evacuation as the annual aggregate or $100,000, whichever is the greater. 


36 of 40



SECTION 15 – SEARCH & RESCUE EXPENSES 


If during the Period of Insurance and whilst the person is a Covered Person and on a Journey outside Australia, 

the Covered Person is reported as missing and it becomes necessary for the rescue or police authorities to 

instigate a search and rescue operation where: 

1. it is known or believed that the Covered Person may have sustained a Bodily Injury or suffered sickness; or 

2. weather or safety conditions are such that it becomes necessary to do so in order to prevent the 

Covered Person from sustaining a Bodily Injury or suffering sickness. 

We will reimburse the Policyholder up to an amount of $20,000 per Covered Person, up to a maximum of 

$100,000 per any one (1) Period of Insurance, in respect of the necessary and reasonable costs incurred by 

a recognised rescue provider or police authorities in searching for such Covered Person and for bringing them 

to a place of safety. 


1. The Covered Person must comply at all times with local safety advice and adhere to recommendations 

prevalent at the time. 

2. The Covered Person must not knowingly endanger either their own life or the life of any other Covered 

Person or engage in activities where their experience or skill levels fall below those reasonably required 

to participate in such activities. 

3. We must be informed immediately or as soon as reasonably possible of any emergency that may 

potentially give rise to a claim. 

4. Expenses are only payable for the Covered Person’s proportion of the search and rescue operation. 

5. Costs will only be covered up to the point where the Covered Person is recovered by search and rescue 

or at the time where the search and rescue authorities advise that continuing the search is no longer 

viable. 

6. A written statement from the appropriate rescue authorities involved in the search and/or rescue must 

be obtained and provided to Us in the event of a claim. 

7. Where any event covered under Section 15 is, or is subsequently found to be covered under: 

a) Section 2 – Kidnap and Ransom/Extortion Expenses; or 

b) Section 3 – Hijack & Detention; or 

c) Section 4 – Medical and Additional Expenses and Cancellation and Curtailment Expenses; or 

d) Section 14 – Political and Natural Disaster Evacuation. 

the benefit amount payable shall be in addition to any amount payable under such section. 

37 of 40

GENERAL EXCLUSIONS APPLICABLE TO THE POLICY 

These general exclusions apply to all covers and the Policy unless they are expressly stated not to apply in 

relation to the cover or the Policy 

We shall not pay benefits with respect to any loss, damage, liability, Event, Bodily Injury or Sickness which: 

1. results from a Covered Person engaging in or taking part in: 

a) flying in an aircraft or aerial device other than as a passenger in an aircraft licensed to carry 

passengers; or 

b) training for or participating in Professional Sport of any kind. 

2. results from any intentional self-injury, suicide or any illegal or criminal act committed by the Policyholder, 

a Covered Person, a Spouse/Partner and/or Dependent Child(ren). 

3. results from War, Civil War, invasion, act of foreign enemy, rebellion, revolution, insurrection or military 

or usurped power in Australia or a Covered Person’s Country of Residence, or any of the following 

countries: Afghanistan, Chad, Chechnya, Côte d’Ivoire (Ivory Coast), Democratic Republic of Congo, Iraq, 

Israel, Somalia or Sudan. 

4. would result in Us contravening the Health Insurance Act 1973 (Cth), the Private Health Insurance Act 

2007 (Cth) or the National Health Act 1953 (Cth). 

5. occurs when the Covered Person is eighty (80) years of age or over. This will not prejudice any entitlement 

to claim benefits which has arisen before a Covered Person has attained the age of eighty (80) years. 

Furthermore, there is no cover under Section 1 of the Policy for Event 2 (Permanent Total Disablement) or 

Events 25,26,27 or 28 (Temporary Total Disablement and Temporary Partial Disablement) with respect 

to any Covered Person who is over seventy-five (75) years of age. 


38 of 40

GENERAL PROVISIONS APPLICABLE TO THE POLICY 

These general conditions apply to all covers and the Policy unless they are expressly stated not to apply in 

relation to the cover or the Policy 

Change of Business Activities 

The Policyholder must inform Us as soon as is reasonably practicable of any alteration in the Policyholder’s 

business activities which increases the risk of a claim being made under this Policy. 

Currency 

All amounts shown on the Policy are in Australian Dollars (AUD). If expenses are incurred in a foreign currency, 

then the rate of currency exchange used to calculate the amount payable in Australian dollars (AUD) will be the 

rate at the time of incurring the expense or suffering a loss. 

Notice of Claim 

The Policyholder or Covered Person or any other person entitled to claim under this Policy (Claimant) must give 

Us written notice of any occurrence which is likely to give rise to a claim within thirty (30) days or as soon as 

is reasonably practicable after the date of the occurrence. The Claimant must at their expense give Us such 

certificates, information and other documentation as We may reasonably require. We may at Our own expense 

have any Claimant, who is the subject of a claim under the Policy, medically examined from time to time. 

Subrogation 

In the event of any payment under the Policy, We shall be subrogated to all of the Claimant’s rights to recovery 

against any person or entity other than the Policyholder, a Covered Person or other persons covered by this 

Policy and a Claimant must execute and deliver any instruments and papers and do whatever else is necessary 

to enable Us to secure such rights. A Claimant shall not take action after any loss which will prejudice Our 

rights to subrogation. 

Cancellation 

The Policyholder may cancel the Policy at any time by notifying Us in writing. The cancellation will take effect 

at 4.01pm Australian Eastern Standard Time on the date We receive the Policyholder’s written notice of 

cancellation or such time as may be otherwise agreed. 

We may cancel the Policy or any Section thereof, for any of the reasons set out in Section 60 of the Insurance 

Contracts Act by issuing a notice thirty (30) days in advance in writing in accordance with Section 59 of the 

Insurance Contracts Act. 

If the Policy is cancelled by either the Policyholder or Us, We will refund the Premium for the Policy less a pro 

rata proportion of the Premium to cover the period for which insurance applied. However, We do not refund 

any Premium if We have paid a benefit under the Policy. 

Other Insurance 

In the event of a claim, the Policyholder or a Covered Person must advise Us as to any other insurance they 

are entitled to claim under or have access to that covers the same risk. 

Breach of Conditions 

If the Policyholder or a Covered Person is in breach of any of the conditions of the Policy (including a claims 

condition), We may decline to pay a claim, to the extent permitted by law. 


39 of 40

Aggregate Limit of Liability 

(This condition is only applicable to Sections 1 and 2 of the Policy). 

a) Except as stated below, Our total liability for all claims arising under the Policy during any one Period of 

Insurance shall not exceed the amount shown on the Schedule against Aggregate Limit of Liability (A). 

b) Our total liability for all claims arising under the Policy during any one (1) Period of Insurance relating 

directly to air travel in aircraft whose flights are not conducted in accordance with fixed flying schedules, 

over specific air routes, to and from fixed terminals (i.e. non-scheduled), shall not exceed the amount 

shown on the Schedule against Aggregate Limit of Liability (B). 

c) In the event that claims are made under the Policy which exceed the above Aggregate Limits of Liability, 

We shall reduce the payments made with respect to each Covered Person in such manner as We may 

determine. Any determination as to the amount payable in these circumstances shall be made at Our 

entire discretion and shall not be the subject of any challenge of any kind. 

d) Our liability for any one (1) event giving rise to a claim under the Policy with respect to War and/or Civil 

War shall not exceed $500,000, unless otherwise agreed in writing by Us. 

e) Our total liability for all claims arising under the Policy during any one (1) Period of Insurance relating to 

War and/or Civil War shall not exceed $1,000,000, unless otherwise agreed in writing by Us. 

Proper Law 

Any dispute arising under the Policy or concerning its formation shall be governed by the laws of the appropriate 

state of the Commonwealth of Australia. Each party agrees to submit to the jurisdiction of any court of 

competent jurisdiction within the said state and to comply with all requirements necessary to give such court 

jurisdiction. All matters arising hereunder shall be determined in accordance with the law and the practice of 

such court. 

Headings 

Headings have been included for ease of reference and it is understood and agreed that the terms, conditions 

and exclusions of the Policy are not to be construed or interpreted by reference to such headings. 

Assistance and Co-operation 

The Policyholder shall co-operate with Us and upon Our request, assist in making settlements, in the conduct 

of suits and in enforcing any right of contribution or indemnity against any person or organisation who may be 

liable to the Policyholder because of bodily injury or damage with respect to which insurance is afforded under 

the Policy. In that regard, the Policyholder shall attend hearings and trials and assist in securing and giving 

evidence and obtaining the attendance of witnesses. The Policyholder shall not, except at the Policyholder’s 

own cost, voluntarily make any payment, assume any obligation or incur any expense other than for first aid 

to others at the time of accident. 

Due Diligence 

The Policyholder and all Covered Persons will exercise due diligence in doing all things to avoid or reduce any 

loss under the Policy. 


40 of 40

ACE Insurance Limited 

ABN 23 001 642 020, AFS Licence No. 239687 

New South Wales Branch and Head Office 

28-34 O’Connell Street, Sydney NSW 2000 

GPO Box 4065, Sydney, NSW, 2001 

DX 10146 Sydney Stock Exchange 

Tel : (02) 9335 3200 

Fax : (02) 9335 3411 

Victoria Branch 

Level 16, 600 Bourke Street, Melbourne, 3000 

GPO Box 1863, Melbourne, Victoria, 3001 

DX No. 149 Melbourne 

Tel : (03) 9623 7222 

Fax : (03) 9629 5058 

Queensland Branch 

Level 28, 10 Eagle Street, Brisbane QLD 4001 

GPO Box 1131, Brisbane, QLD, 4001 

DX No. 107 Brisbane 

Tel : (07) 3221 1699 

Fax : (07) 3221 4124 

South Australia Branch 

Level 12, 81 Flinders Street, Adelaide SA 5000 

GPO Box 1763, Adelaide, South Australia, 5001 

DX No. 241 Adelaide 

Tel : (08) 8418 3000 

Fax : (08) 8418 3010 

Western Australia Branch 

Level 26, 44 St George’s Terrace, Perth, WA, 6000 

GPO Box S1330, Perth, Western Australia, 6001 

DX No. 106 Perth 

Tel : (08) 9325 2399 

Fax : (08) 9221 1559 

www.aceinsurance.com.au 

Copyright © 2011

Aon Facility Business Travel Insurance

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?