Aon Facility Business Travel Insurance

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8. Renewal procedure Before the Policy expires, We will advise the Policyholder whether We intend to offer renewal and if so on what terms. It is important to check the terms of any renewal before renewing to ensure that the details are correct. 9. Privacy Statement ACE and Chartis are committed to protecting the privacy of persons covered under the Policy. We collect, use and retain any personal information in accordance with the National Privacy Principles. Our detailed privacy policy is available on Our website at www.aceinsurance.com.au or www.chartisinsurance.com.au. We collect personal information (which may include health information) to determine whether to provide this insurance and the cover under it, to administer it once it is in place and to handle or settle any claims made under it. We collect information directly from Covered Persons or the Policyholder or via Our agents and/or representatives. We may disclose the information We collect to third parties, including contractors and contracted service providers engaged by Us to deliver Our products and services or carry out certain business activities on Our behalf (such as assessors and call centres) in relation to them, other companies within the ACE Group and Chartis group of companies, other insurers, Our reinsurers, and government agencies (where We are required to by law) and agents and/or representatives of persons covered under the Policy. These third parties may be located outside Australia. Anyone covered under the Policy agrees to Us using and disclosing personal information as set out in this Privacy Statement. This consent remains valid unless the person alters or revokes it by giving written notice to our Privacy Officer. If a person covered under the Policy wishes to access a copy of personal information pertaining to them, or to correct or update such personal information, or has a complaint or wants more information about how We manage a person’s personal information, those persons should contact the Privacy Officer, ACE Insurance Limited, GPO Box 4907, Sydney NSW 2001, Tel: +61 2 9335 3200 or email Privacy.AU@ acegroup.com or for matters relating to Chartis contact the Privacy Manager, Chartis, Level 12, 717 Bourke Street Docklands, 3008 VIC or email australia.privacymanager@chartisinsurance.com Consent of Covered Persons to disclosure of information The Policyholder confirms that each Covered Person has provided their consent to the use and disclosure of their personal information for the purposes specified in this Privacy Statement and the Policyholder agrees to provide Us with evidence of the Policyholder’s procedures in this regard and to advise Us if any consent has not been obtained. 10. Complaints and Dispute Resolution ACE is responsible, on behalf of both insurers, for the administration of any complaints that any person may have in relation to this product. We are committed to handling any complaints about Our products or services efficiently and fairly. If a person covered under this Policy is dissatisfied with Our Service they can: a) Contact Aon and they may raise it with Us. b) or contact ACE on +61 2 9335 3200 and ACE will attempt to resolve the matter in accordance with our Complaint Handling and Dispute Resolution procedures. To obtain a copy of ACE’s procedures contact Us on +61 2 9335 3200 or email Complaints.AU@acegroup.com. A dispute can be referred to the Financial Ombudsman Service (the FOS) subject to its terms of reference. It provides a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms of reference and its contact details are: The Financial Ombudsman Service Phone: 1300 78 08 08 (local call fee applies) Post: GPO Box 3, Melbourne, Victoria 3001 Website: www.fos.org.au Email address: info@fos.org.au 11. Premium All cover is subject to the payment of Premium and the terms, conditions, exclusions and provisions of the Policy. 11PDSAONBT01 Aon Facility Business Travel Insurance Policy Wording and PDS 4 of 40
When calculating the Premium for the Policy We take a range of factors into account, including: • age, occupation and previous insurance history of persons to be covered; and • the type and amount of cover provided. It is important for the Policyholder to know that the Premium varies depending on the information We receive from the Policyholder about the risk to be covered by Us. Based on Our experience, We decide what factors increase Our risk and how they should impact on the Premium. The Premium also includes amounts that take into account Our obligation to pay any relevant compulsory government charges or taxes (e.g. stamp duty) in relation to the Policy. These amounts will be set out separately in the Schedule as part of the total Premium payable. When the Policyholder applies for this insurance, the Policyholder will be advised of the total Premium amount, when it needs to be paid and how it can be paid. Non payment of Premium If the Policyholder fails to pay the Premium on time, and the Premium remains unpaid for at least ninety (90) days We may cancel the Policy. We may change the Premium from the renewal date if We notify the Policyholder of the change in writing prior to that date. 12. Financial Claims Scheme and Compensation Arrangements We are insurance companies authorised under the Insurance Act 1973 (Insurance Act) to carry on general insurance business in Australia by the Australian Prudential Regulation Authority (APRA) and are subject to the prudential requirements of the Insurance Act. The Insurance Act contains prudential standards and practices designed to ensure that, under all reasonable circumstances, financial promises made by Us are met within a stable, efficient and competitive financial system. Because of this: • the protection provided under the Financial Claims Scheme legislation applies in relation to Us and the Policy. If We were to fail and were unable to meet Our obligations under the Policy, a person entitled to claim under insurance cover under the Policy may be entitled to payment under the Financial Claims Scheme (access to the Scheme is subject to eligibility criteria). Information about the Financial Claims Scheme can be obtained from the APRA website at www.apra.gov.au and the APRA hotline on 1300 13 10 60; and • We are exempted by the Corporations Act 2001 from the requirement to meet the compensation arrangements Australian financial services licensees must have in place to compensate retail clients for loss or damage suffered because of breaches by the licensee or its representatives of Chapter 7 of that Act. We have compensation arrangements in place that are in accordance with the Insurance Act. 13. Updating this PDS We may update the information contained in Our PDS when necessary. A paper copy of any updated information is available to You at no cost by calling Us or accessed on Our website at www.aceinsurance. com.au/Products-and-Services. We will issue You with a new PDS or a supplementary PDS where the update is to rectify a misleading or deceptive statement or when an omission is materially adverse from the point of view of a reasonable person deciding whether to buy this product. 14. How to Contact Us To contact Us, ask any questions or request any further information regarding the Policy, refer to the contact details below in the first instance. ACE Insurance Limited (ABN 23 001 642 020, AFS Licence No. 239687) 28-34 O’Connell Street SYDNEY NSW 2000 Telephone: 1800 815 675 Facsimile: (02) 9335 3467 Email: A&HUWSupportunit.AU@acegroup.com 11PDSAONBT01 Aon Facility Business Travel Insurance Policy Wording and PDS 5 of 40
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Aon Facility Business Travel Insurance

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