Guide to Residence Living - Framingham State University

connections will result in loss of cable and possible disciplinary action. Problems
with cable should be reported to the Student Help Desk at extension 5950.
COMPUTER/NETWORK
Each residence hall houses a computer area equipped with standard desktop
computers with network access. All resident students have network access
available to them from their rooms. Students can find frequently asked
questions, computer requirements, information on the laptop program, and other
useful information at the Framingham State ITS website.
If you have other questions, or have network problems, please call the Student
Help Desk at extension 5950.
TELEPHONES
Residents have access to local phone service, voice mail and a campus phone
number through their room jack. Students are strongly encouraged to set up and
utilize their individual voice mail systems to provide an easily accessible means
of communication with the many Framingham State offices.
If service is needed for your room telephone, contact the Student Help Desk at
extension 5950. Students requesting service will need to contact the Student Help
Desk, and make arrangements to be present if access to the room is required. For
long distance access, students should use “1-800-type” calling cards, which can
be purchased at the Framingham State bookstore or through local retailers. The
Student Help Desk is for service problems only, not for information or advice on
long distance service.
No personal calls may be taken at the security desk.
To access voicemail, follow these instructions:
1. Dial 4000.
2. Enter your extension/mailbox number and then the # sign. Only for the
first time that you login when the system asks you for the password, you
will simply hit # again. This will start the tutorial that will walk you
through setting a permanent password and recording your name and
greeting.
3. When the tutorial kicks in, you will be prompted to do three things to set
up your mailbox for everyday use. The first thing that you will have to
do is record your name. You will be prompted to press “1” to proceed.
Then after the beep, state your name.
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