HOSPITAL PATIENTS GUIDE

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South Gippsland Family Medicine Same Day Consultation Available Phone 5672 4111 BULK BILLING FOR ALL MEDICARE ITEMS CONSULTING HOURS MONDAY TO FRIDAY 8.00AM TO 5.30PM WEDNESDAY LATE CLINIC TIL 7.30PM SERVICES AVAILABLE: • Family Medicine • Preventative Care • Minor Surgical Procedures • Aged Care • Immunisations • Skin Checks • Visiting Allied Health Professionals 4-6/1 Billson Street, Wonthaggi 3995 Accredited to RACGP General Practice Standards “Caring Family Medicine” PLASTERERS Happy to support The Wonthaggi Hospital and local Community • DOMESTIC & COMMERCIAL • WALLS, CEILINGS & PARTITIONS • ACOUSTIC & FIRE RATED Loughran Drive, Wonthaggi Vic Ph: 5672 2497 Mob: 0412 304 442 Email: sceilings@optusnet.com.au RENDERS AND TEXTURES •Servicing Bass Coast Regional Health • Business Enquiries very welcome Become a blood donor at your nearest Red Cross Blood Bank 14 Loughran Drive Wonthaggi VIC 3995 5672 5302
PATIENT INFORMATION Meals-On-Wheels Information A referral for Meals-On-Wheels may be made for you by your Doctor or Nursing staff. Meals will commence on the day after you have been discharged from hospital. You will be contacted by the Meals on Wheels Co-ordinator within 14 days to complete the assessment process required for Meals on Wheels. The meal includes a main course, sweets and fruit juice. The meals are delivered chilled by a Volunteer and will usually arrive at your house by 12 noon. Accounts are sent out by the Accounts Department at the end of every month, arriving around the 10th day of the following month. Please ask for the Food Services Manager if you have any queries, requests or comments about the food service provided. We hope you enjoy your meals whilst in hospital. HEALTH INFORMATION AND PRIVACY Bass Coast Regional Health maintains a confidential record of your health information. Access to this information is restricted to healthcare professionals who are directly involved in your treatment and Health Information staff. Your medical record remains the property of Bass Coast Regional Health. Why Do We Collect your Health Information? Information about your health is recorded in your medical record for the purposes of planning your care and treatment. The medical record contains your name, address, contact details and other information such as the problem for which you seek treatment and the treatment and advice you were given. This information is collected and updated by healthcare professionals every time you seek treatment. To safeguard your own health we ask that you provide us with accurate and complete information. Withholding relevant information may put your health at risk. What Happens To Your Health Information? Information about your health is recorded in a paper medical record, which is confidentially maintained and securely stored. Information is also stored on our computer system. This means that information about you is available in paper file and electronically, to the healthcare professionals at Bass Coast Regional Health that are involved in your care. This allows the involved healthcare staff fast and accurate access to your health information. In an emergency situation we will release personal information about you to facilitate your care in accordance with the guidelines of the Health Services Commissioner. In non-emergency situations, a consent form to share your personal information with other agencies involved in your ongoing care is required. When you go home from hospital we will send a Discharge Summary to your local doctor if you agreed to this on admission. This summarises your stay in hospital, your medication and any special instructions we need your doctor to know. If you do not wish this information to be sent to your doctor please let your nurse know as soon as possible. We may also share information relevant to your ongoing care with community groups that are providing you with support. 11
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HOSPITAL PATIENTS GUIDE

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