HOSPITAL PATIENTS GUIDE

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PATIENT INFORMATION What To Bring To Hospital • Medicare Card • Pharmaceutical Benefits Scheme entitlement card (if relevant) • Concession, Healthcare, Safety Net • DVA / Pension Card • Private Health Insurance details (if applicable) • Any documentation that the doctor has given you for example: - Medication Chart - Operation Consent form (if not already given at booking in) - Anaesthetic Information - X-rays - Letter / instructions If you are staying overnight: • Nightdress / pyjamas, dressing gown, and well fitting slippers • Toiletries • Small change (for newspapers and phone calls) • Phone cards can be purchased at the Administration office in the foyer for bedside telephones, or there is a public telephone in the foyer. Note: Private electrical appliances will be subject to a safety check (by the hospital) prior to use in the hospital. Valuables Please avoid bringing valuables (including watches, jewellery, etc.) or large amounts of cash into the hospital, as the Health Service does not accept responsibility for such items. If you have brought valuables in with you, they may be signed over to the staff and maintained in the safe. You will be given a receipt for the valuables to be used at the time collection. Collection of valuables can only be undertaken during office hours. If amounts of money over $50 have been signed over to the Health Service, at least one (1) business day’s notice is required to retrieve these, as cash is not kept on the premises. This arrangement is to be made via General Administration on (03) 5671 3333. ADMISSION / DISCHARGE / TRANSFER Maternity Maternity patients will need to book in at the hospital as early as possible prior to the expected birth date. Women need to have chosen their doctor from the Wonthaggi Medical Group and consulted with that doctor. Women should telephone the main reception at the hospital to book an appointment with a midwife who will discuss individual pregnancy care plans. Patient Classification Bass Coast Regional Health is a public hospital, and on admission you will be classified as one of the following care types: • Public patient (Medicare) • Private patient • Compensable patient (Workcover or TAC – claim number required) • Veterans' Affairs • Overseas patient from countries without reciprocal healthcare. Patients not covered by Medicare will be charged fees to achieve full cost recovery. 3
PATIENT INFORMATION Patients with private health insurance have the choice to be treated as either a public or private patient – unless you have agreed with your surgeon to have you procedure as a private patient. We encourage you to use your private insurance if you have it because by doing so you are assisting the Health Service to maintain provision of the best care and facilities for the community we serve. If you elect to be a private patient please ensure that your health fund membership is up to date, covers your admitted procedure (if surgical), and that you have your membership card/book or details with you. It is your responsibility to be aware of your level of cover and to ensure that your membership is current. Transfer to Another Facility Sometimes it is necessary to transfer patients to another hospital, nursing home or healthcare facility. This is only done in consultation with you and your carer/family, or in emergency situations. Transfer may be by air or road ambulance, or hospital/volunteer transport service. Please check that any follow up appointments have been made and that your medication requirements have been arranged prior to discharge – refer to medication heading. Discharges normally occur before 10.00 am. If you are having a day procedure you will be discharged on the same day. You must make arrangements for someone to drive you home, as legally you are not able to drive a motorised vehicle for a minimum of 24 hours post anaesthetic. It is recommended that you have someone stay with you overnight for this postanaesthetic period. Discharge at Own Risk With few exceptions (for example in case of infectious diseases) you have the right to leave hospital when you choose. This may be a serious step when taken against the advice of your doctor and could pose a significant threat to your well-being. If you choose to be discharged under these circumstances you will be asked to sign a disclaimer form and the responsibility for this action will rest with you. Discharge Management of your treatment may continue after you leave hospital and return home. Before you are discharged the hospital will make sure that you and the relatives or friends involved in your care know how to look after you at home, and understand what is involved. Please do not hesitate to ask for treatment programs to be written out for you if you have any doubts. Your doctor or nurse will answer any questions you may have and will arrange necessary support services such as District Nursing, personal care, rehabilitation, Meals on Wheels, or Home Help. 4
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