HOSPITAL PATIENTS GUIDE

PATIENT INFORMATION
Meals-On-Wheels Information
A referral for Meals-On-Wheels may be made for
you by your Doctor or Nursing staff. Meals will
commence on the day after you have been
discharged from hospital. You will be contacted
by the Meals on Wheels Co-ordinator within 14
days to complete the assessment process
required for Meals on Wheels.
The meal includes a main course, sweets and
fruit juice. The meals are delivered chilled by a
Volunteer and will usually arrive at your house by
12 noon. Accounts are sent out by the Accounts
Department at the end of every month, arriving
around the 10th day of the following month.
Please ask for the Food Services Manager if you
have any queries, requests or comments about
the food service provided.
We hope you enjoy your meals whilst in hospital.
HEALTH INFORMATION AND
PRIVACY
Bass Coast Regional Health maintains a
confidential record of your health information.
Access to this information is restricted to
healthcare professionals who are directly involved
in your treatment and Health Information staff.
Your medical record remains the property of Bass
Coast Regional Health.
Why Do We Collect your
Health Information?
Information about your health is recorded in your
medical record for the purposes of planning your
care and treatment. The medical record contains
your name, address, contact details and other
information such as the problem for which you
seek treatment and the treatment and advice you
were given. This information is collected and
updated by healthcare professionals every time
you seek treatment.
To safeguard your own health we ask that you
provide us with accurate and complete
information. Withholding relevant information
may put your health at risk.
What Happens To Your Health
Information?
Information about your health is recorded in a
paper medical record, which is confidentially
maintained and securely stored. Information is
also stored on our computer system. This means
that information about you is available in paper
file and electronically, to the healthcare
professionals at Bass Coast Regional Health that
are involved in your care. This allows the
involved healthcare staff fast and accurate access
to your health information.
In an emergency situation we will release
personal information about you to facilitate your
care in accordance with the guidelines of the
Health Services Commissioner.
In non-emergency situations, a consent form to
share your personal information with other
agencies involved in your ongoing care is
required.
When you go home from hospital we will send a
Discharge Summary to your local doctor if you
agreed to this on admission. This summarises
your stay in hospital, your medication and any
special instructions we need your doctor to
know. If you do not wish this information to be
sent to your doctor please let your nurse know as
soon as possible. We may also share information
relevant to your ongoing care with community
groups that are providing you with support.
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