40 – Hotels, Restaurants and Leisure, and Tourism Services

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Sustainability Category Topic Topic Specification (if available) Social Labor conditions Human capital development Explanation Reference(s) 1 Constituency Inappropriate waste and pollution management bears high environmental and health risks. Waste Scope I: Total waste in tonnes Waste Scope II: Percentage of waste which is recycled Waste Scope III: Hazardous waste total in tonnes total The key sustainability factors for the hotels, restaurants, bars & recreational services sector are linked to its employees, who drive the business and are the face of a company toward its customers. This makes it indispensable for companies to employ progressive human resource policies that include talent attraction and retention, human capital development, occupational health & safety, and group-wide ethical principles that cover the entire supply chain. Legal protection of employees, paying living wage, policy to prevent exploitation 153 Financial Markets & Information Users 460 Financial Markets & Information Users 169, 215 Business Migrant workers Human trafficking risks Relevant because of basic human rights to live Trafficking in persons, or human trafficking, involves the recruitment, transportation, transfer, harbouring or receipt of a person (a woman, man or a child), often over international borders but also frequently within the boundaries of a single country, for the purpose of exploitation. It is a widespread abuse, affecting developing countries, countries in transition and industrialized market economies alike. The majority of victims of human trafficking are between the ages of 18 and 24, with most having received a job offer prior to their departure 249 Mediating Institution Sustainability Topics for Sectors: What do stakeholders want to know? HOTELS, RESTAURANTS AND LEISURE, AND TOURISM SERVICES May 2013 Page 18 of 28
Sustainability Category Topic Topic Specification (if available) Explanation Reference(s) 1 Constituency Safe labour migration is a key driver of sustainable economic development in both sending and receiving countries. The protection of migrant workers is becoming an increasingly important issue for a number of global industries, as well as for home and host governments. Trafficking of workers, particularly women and girls, into global supply chains remains a significant reality, in part due to poorly regulated recruitment industries. Pockets of good and innovative practice in responsible recruitment and combating trafficking exist but have yet to be taken to scale. 254, 437 Mediating Institution Recruitment and employment Over 215 million international migrants living outside their countries of origin play a vital role in the global economy. Recorded remittances received by developing countries, estimated to be US$325 billion in 2010, far exceed the volume of official aid flows and constitute more than 10 percent of gross domestic product (GDP) in many developing countries. The vast majority of migrants today are low-paid workers in industries ranging from apparel, electronics and construction to agriculture, hospitality, and domestic service. From the point of recruitment, through employment and to the point of return home, these workers are vulnerable to exploitation. Protection mechanisms to safeguard their rights continue to be wholly inadequate and access to legal remedy is poor in both host and home countries. Recruitment and employment of migrant workers Number of migrant workers employed 253 Mediating Institution Sustainability Topics for Sectors: What do stakeholders want to know? HOTELS, RESTAURANTS AND LEISURE, AND TOURISM SERVICES May 2013 Page 19 of 28
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40 – Hotels, Restaurants and Leisure, and Tourism Services

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