BRAND SOLUTIONS
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<strong>BRAND</strong><br />
<strong>SOLUTIONS</strong><br />
SOME POINTERS ON CREATING EFFECTIVE<br />
<strong>BRAND</strong> <strong>SOLUTIONS</strong> FOR CLIENTS IN MEDIA<br />
COMPANIES.<br />
tannistho@gmail.com
SPACE SELLING IS OUT!<br />
<strong>SOLUTIONS</strong> ARE IN!<br />
Most media companies have started creating their own<br />
solutions team now.<br />
Mostly a solutions team comprises ideation experts, creative<br />
designers and copywriters – people who can take a brand<br />
problem and transform it into an idea that drives<br />
engagement.<br />
Depending on the nature of the media house – a brand<br />
solutions team might include a producer, a director, a sound<br />
engineer, a client servicing manager, a photographer etc.
THE POINT IS…<br />
With a good solutions team in place, you can expect:<br />
• A high turnaround rate from your clients<br />
• Long term client relationships<br />
• Better engagement for client brands<br />
• Better usage of your media vehicles<br />
• Higher revenue in terms of effective media usage<br />
• High transformation of pitch to active business
MOST PEOPLE EXPECT A <strong>BRAND</strong><br />
<strong>SOLUTIONS</strong> TEAM TO BE<br />
A group of magicians<br />
who can solve any<br />
problem.<br />
Unfortunately, it is not<br />
so.<br />
A solutions team is not<br />
a group of magicians,<br />
or activation experts, or<br />
even brand analysts.
A <strong>SOLUTIONS</strong> TEAM<br />
Is a group of<br />
storytellers who are<br />
medium agnostic, have<br />
a ROI perspective and<br />
have a mix of analytical<br />
and creative bent as<br />
well.<br />
Which is why it is best<br />
to have a team rather<br />
than a single individual<br />
doing brand solutions.
SO HOW DOES IT WORK?<br />
The primary job of a brand solutions team is to:<br />
• Identify the brand problem<br />
• Identify the essence of a brand<br />
• Understand its consumer base<br />
• Identify the micro market the brand is trying to target<br />
• Identify a creative idea that can best capture the<br />
imagination of the micro market and stimulate it<br />
• Build a story around that creative idea<br />
• Fit that idea into a series of media vehicles<br />
• Implement the idea through the media vehicles.
SO HOW IS IT DONE?<br />
In the next few slides we will create a brand solution for an<br />
imaginary brand.<br />
It will involve:<br />
• Decoding the brand problem<br />
• Understanding its tone and voice<br />
• Identifying the essence of the brand<br />
• Creating a story around the brand
<strong>BRAND</strong> SOLUTION<br />
FOR <strong>BRAND</strong> XUVI
ABOUT XUVI<br />
Xuvi is a fictional brand of soap. It is newly launched.<br />
It is targeted at women in the age group of 25-35, who would<br />
like to shop, indulge in pleasures of the spa, are sometime<br />
running through tight budgets with high aspirations.<br />
It’s catchline is LOVE YOURSELF!
DECODING XUVI’S<br />
CHARACTER…<br />
Now think of it, if Xuvi were a real person what would she be<br />
like? In the next few slides we decode Xuvi’s life.<br />
We need to remember that our consumers should be able to<br />
aspire to be like Xuvi and at the same time, Xuvi’s reality cannot<br />
be too alienated from their own.<br />
Xuvi has to be someone who comes from the same background<br />
and easily relatable, at the same time, she is a distant girl in<br />
terms of the way she handles life.
IMAGINING XUVI
LET’S LAY IT OUT!<br />
She is independent and a tad narcissistic.<br />
She is single with several suitors, but she is wondering if a permanent<br />
relationship can help.<br />
She comes from a modest background, but she doesn’t take her reality<br />
lying down.<br />
With her interest in fashion design Xuvi paid her way through college by<br />
designing and choreographing fashion shows. But she ended up as a<br />
top honcho in a web firm after 10 years of hard work.<br />
Xuvi is about 30 now.
SO WHAT DOES XUVI DO?<br />
By day, she is a management consultant who decodes<br />
difficult stuff like structural engineering. By evening, she is a<br />
party freak who has the best dress, the best perfume, the<br />
best hairdo and a couple of gossips under her sleeve.<br />
She is the best ‘friend’ every woman wants to have.
THE CONSUMER INSIGHT<br />
YOU CAN PLAY ON…<br />
So, to take Xuvi out into the market you need three basic<br />
pointers:<br />
• Where is Xuvi now as a product?<br />
• Where does Xuvi want to go?<br />
• What will be the insight that Xuvi can work on?
CURRENT SCENARIO<br />
Xuvi has been launched about seven months back – so at<br />
present it has not more than 0.2% market share. The fact, that<br />
it comes from a reliable house like XX has helped its case.
WHERE DOES IT WANT TO GO?<br />
However, Xuvi would like to take it forward to about 3%<br />
market share among its target audience of women in the age<br />
group of 25-35.
THEREFORE, THE INSIGHT YOU CAN PLAY ON IS…<br />
EVERY WOMAN WANTS<br />
A COOL BEST FRIEND!
SO, COMING TO THE IDEA<br />
The idea is to present Xuvi as the best friend of its<br />
consumers – because that is one person you are looking for<br />
in case of advice, aspiration and a desired lifestyle.
THEREFORE, THE IDEA…<br />
XUVI KNOWS IT BEST!
WHAT DOES XUVI KNOW?<br />
Xuvi knows about:<br />
• How to handle yourself in difficult situations<br />
• How to create an impression<br />
• How to keep yourself fit and good looking<br />
• How to maintain your relationships without getting<br />
emotionally affected.
AND HOW IS THE IDEA PLAYED<br />
OUT?<br />
On the product:<br />
• Every soap comes in a box or a wrapper.<br />
• Thus you put one strong advice in every wrapper – so that a witty<br />
line greets every buyer every time they buy the soap.<br />
• For example: ‘if love is your only answer, then do rephrase the<br />
question’.<br />
On the billboards:<br />
• The same lines are played on the billboard. Never show a full image<br />
of Xuvi, instead play on her mystical appearance by showing the<br />
back of the model, her eyes, her lips, her hand, etc.
IDEA ACROSS<br />
MEDIUMS<br />
On television:<br />
• You can create commercials around Xuvi knows best for<br />
example:<br />
• A girl having a fight with her nagging boyfriend, leaving<br />
him and turning to Xuvi.<br />
• A girl being bothered by her boss, taking Xuvi advice and<br />
charming him into submission.<br />
• Xuvi Gossip time (Advertiser funded show)<br />
• A gossip show around what’s in town with a strong female<br />
angle to it. Thereby showing powerful women who have<br />
beat all odds.
IDEA ACROSS<br />
MEDIUMS<br />
On radio:<br />
The same concept can be taken forward in radio integrations with:<br />
• Xuvi Advisors: A group of strong relationship, career, childcare<br />
consultants go on air on a talkshow with users about how to handle<br />
problems.<br />
On youtube<br />
• A series of videos (30 seconds) on Xuvi’s take on life, love and<br />
relationships made and shot like commercials.<br />
Integrated media concept:<br />
• Xuvi Helpline: A permanent helpline that is set up to help users of<br />
Xuvi to connect to experts on a particular time band on advice. This<br />
itself can be an idea that can be taken forward through integrated<br />
media like television, radio, print, and social media.
THERE ARE<br />
PROBABLY…<br />
A million different things that you can do around Xuvi knows<br />
it best right now. And that precisely is my intention here as<br />
well…<br />
What I have shown you is a basic way of decoding a brand<br />
and coming up with a solution from it that can be played out<br />
across various mediums but creates an integrated story out<br />
of it – so that in every medium the consumer gets to interact<br />
with the brand in the same way as they would have interacted<br />
if it had been played out across different mediums.
THINGS TO<br />
REMEMBER<br />
Great solutions are medium agnostic.<br />
Great solutions are also great stories – which integrate the<br />
user into the storytelling process and somehow transforms<br />
him/her into a character in it.<br />
Great solutions emerge from the product – but take it far<br />
beyond its physical manifestation into a larger character.<br />
Just like a storyteller – the job of the solutions’ team is also<br />
to create a great character. Superman, for example, was a<br />
great character before he became a great brand.
LET’S<br />
IDEATE<br />
TOGETHER<br />
THANK YOU