the 2012 Student Handbook - International College of Management ...

ICMS
HANDBOOK
2012

Copyright © International College of Management, Sydney, February 2012.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior
permission of the copyright owner.
Tuition fees and other charges are shown in Australian dollars (AUD) and may be subject to change. The
listing of Units of Study or modules in this compendium does not constitute a guarantee or contract that a
particular Unit of Study or module will be offered during a given year.
Produced by:
Acknowledgements:
International College of Management, Sydney Pty. Limited
ACN003144045
as trustee for The ICTHM Trust
Macquarie University Calendar
The ICMS Handbook combines the former documents: Academic Handbook, Student Handbook and PPP
Manual. Every effort has been made to ensure the accuracy of information given in this document. ICMS
reserves the right to change the contents without prior notice. Any changes to this document made within
term dates which are deemed to cause possible disadvantage to students, will not be applicable to the
student until the following term. In particular, ICMS reserves the right to change the content or the method of
presentation of any unit of study, or to withdraw any unit or course of study which it offers, or to impose
limitations on enrolment in any unit or course of study.
Page 2 ICMS Handbook Version 10/07/2012

Contents
SECTION 1 10
Welcome to the International College of Management, Sydney (ICMS) 10
Our Vision ..................................................................................................................................................... 10
Our Mission ................................................................................................................................................... 10
Welcome from Mr Darryl Courtney-O’Connor - Founder and Executive Chairman of ICMS ..................... 10
Welcome from Professor Steven Schwartz - Vice Chancellor, Macquarie University ................................. 11
College Facilities ........................................................................................................................................... 11
SECTION 2 12
Principal Academic Dates 2012 12
SECTION 3 14
Ownership and Legal Control 14
3.1 Disclosure ........................................................................................................................................... 14
3.2 Board of Directors .............................................................................................................................. 14
SECTION 4 15
General Information 15
4.1 Accommodation .................................................................................................................................. 15
4.2 Car Parking ......................................................................................................................................... 15
4.3 Common Area and Residential Area Damage .................................................................................... 15
4.4 Computer Resources ........................................................................................................................... 16
4.5 Fire and Emergency Procedures ......................................................................................................... 16
4.6 First Aid .............................................................................................................................................. 17
4.7 Gymnasium ......................................................................................................................................... 17
4.8 Hours of Entry .................................................................................................................................... 18
4.9 Library Services: See Academic Section. ............................................................................................... 18
4.10 Lost Property ......................................................................................................................................... 18
4.11 Mail ....................................................................................................................................................... 18
4.12 Meals...................................................................................................................................................... 19
4.13 Noise ...................................................................................................................................................... 19
4.14 Notices ............................................................................................................................................... 19
4.15 Prohibited Areas ................................................................................................................................... 19
4.16 Photocopiers/ Printer/Scanner ............................................................................................................. 20
4.17 Smoke Free Environment ..................................................................................................................... 22
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4.18 Sporting Facilities and Equipment ........................................................................................................ 22
4.19 Student Bar (The Bassment) ................................................................................................................. 22
4.20 Student Support ..................................................................................................................................... 22
4.21 Student Representative Council ............................................................................................................. 23
4.22 Visitors ................................................................................................................................................... 23
4.23 Website .................................................................................................................................................. 23
4.24 Use of Internet ...................................................................................................................................... 24
SECTION 5 25
Professional Performance Program and Grooming Standards 25
5.1 Professional Performance Program ......................................................................................................... 25
5.2 Professional Appearance Seminar ........................................................................................................... 25
5.3 ICMS Dress Standard ............................................................................................................................. 26
5.4 Professional Performance Program – PPP 001 ........................................................................................ 30
5.5 ICMS General Rules and Guidelines ....................................................................................................... 33
SECTION 6 38
Community Contribution Scheme 38
6.1 Levels of Acknowledgement .............................................................................................................. 38
6.2 Approved Contribution ....................................................................................................................... 38
6.3 Managing the Community Contribution Scheme ............................................................................... 38
SECTION 7 39
Academic Governance 39
7.1 The Academic Council ....................................................................................................................... 39
7.2 Academic Senate ................................................................................................................................ 40
Senate Membership and Terms of Reference ................................................................................................ 40
7.4 Specialist Advisory Committees .............................................................................................................. 42
7.5 Other Senate Subcommittees ................................................................................................................... 42
SECTION 8 43
Accreditation, partnerships and affiliations 43
8.1 Accreditation ....................................................................................................................................... 43
8.2 Affiliation with “César Ritz” colleges ................................................................................................ 43
8.3 Affiliation with Macquarie University, Sydney, Australia ................................................................. 44
8.5 Affiliation with the International Air Transport Association (IATA) ................................................ 45
8.6 Memberships ....................................................................................................................................... 45
SECTION 9 46
Programs of Study 46
9.1 Overview ............................................................................................................................................. 46
9.2 Business Preparation Program (BPP) ................................................................................................. 47
9.5 (IATA) / (UFTAA) Travel and Tourism Foundation Diploma .......................................................... 49
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9.6 Macquarie University Bachelor of Business Administration ............................................................. 49
(including the Nested Awards of Diploma and Associate Degree )............................................................... 49
Program Structure: 50
9.8 Non Award Studies ............................................................................................................................. 63
9.9 ICMS Vocational Diploma and Certificate Program Completion Requirements .................................. 63
SECTION 10 74
Scholarships and Awards 74
10.1 ICMS Academic Excellence Scholarships ..................................................................................... 74
10.2 ICMS Scholarship (by application) ...................................................................................................... 74
10.3 Industry-sponsored scholarships ............................................................................................................ 74
10.4 Terms and conditions of scholarship acceptance ........................................................................... 74
10.5 “César Ritz” Award for Academic Excellence............................................................................... 75
10.6 Dean’s List ..................................................................................................................................... 75
SECTION 11 76
Admission 76
11.1 Equity and Access .................................................................................................................................. 76
11.2 Admission to the Business Preparation Program (BPP) ........................................................................ 76
11.3 Admission to Undergraduate Programs ................................................................................................. 77
11.5 English language proficiency requirements and testing procedures ...................................................... 79
11.6 Deferral .................................................................................................................................................. 80
SECTION 12 81
Advanced Standing and Recognition of Prior Learning (RPL) 81
12.1 Advanced Standing (Exemptions) .................................................................................................. 81
12.2 Recognition of Prior Learning (RPL)............................................................................................. 82
12.3 Applying for RPL ........................................................................................................................... 82
12.4 Application for Advanced Standing or RPL for a Continuing Student .......................................... 84
SECTION 13 85
Student Visa Requirements 85
13.1 Applying for a visa offshore ........................................................................................................... 85
13.2 Applying for a first student visa onshore ....................................................................................... 86
13.3 Applying for a Change of Provider on Your Existing Visa ........................................................... 86
13.4 Conversion of student visa to permit employment ......................................................................... 86
13.5 Application procedure for extension of student visa ...................................................................... 87
SECTION 14 88
College Fees 88
14.1 Tuition Fees .................................................................................................................................... 88
14.2 College Fee Payment Procedure ............................................................................................................ 90
14.3 Accommodation Fees ............................................................................................................................ 91
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14.4 Failure to Pay Accommodation Fees ..................................................................................................... 91
14.5 Fee Payment Requirement for International Students ........................................................................... 91
14.6 Methods of College Fee Payment .......................................................................................................... 91
SECTION 15 93
Program Rules and Regulations 93
15.1 General ........................................................................................................................................... 93
15.2 Study Patterns ................................................................................................................................. 95
15.3 Student Misconduct and Appeals ................................................................................................... 95
15.4 Progression and Completion Requirements ................................................................................. 100
15.5 Course Completion and Articulation Requirements ..................................................................... 102
15.6 Withdrawal from a Program of Study .......................................................................................... 104
SECTION 16 106
Assessments, Examinations and Grading 106
16.1 Assessment .......................................................................................................................................... 106
16.2 Examinations ....................................................................................................................................... 108
16.3 Academic Grading System .................................................................................................................. 111
16.4 Special Consideration Policy ............................................................................................................... 113
SECTION 17 115
Graduation 115
17.1 Academic Dress ................................................................................................................................... 115
17.2 Student Name to be used on the Testamur........................................................................................... 115
17.3 Replacement Testamur ........................................................................................................................ 115
SECTION 18 116
Industry Training 116
18.1 Industry Training Preparation Program ............................................................................................... 116
18.2 Taking Leave during Industry Training ............................................................................................... 116
18.3 Industry Training and Transfers/Program Changes ............................................................................. 116
SECTION 19 117
Student Records 117
19.1 Content of Student Records ................................................................................................................. 117
19.2 Student Access to Their Records ......................................................................................................... 117
19.3 Electronic Data Storage ....................................................................................................................... 117
SECTION 20 118
Policies 118
20.1 Attendance Policy ................................................................................................................................ 118
20.2 Ethics Policy ........................................................................................................................................ 118
20.3 Appeals and Grievance Resolution Policy ........................................................................................... 123
20.4 Refund of Fees Policy .......................................................................................................................... 129
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20.5 Privacy Policy ...................................................................................................................................... 131
20.6 Satisfactory Academic Progress Policy ............................................................................................... 133
20.7 Speaking English on Campus .............................................................................................................. 136
20.8 Students Volunteering ......................................................................................................................... 136
SECTION 21 137
Unit of Study Descriptions - ASQA Accredited Programs 137
Certificate IV in Property Services (Real Estate) 137
Certificate and Diploma of Hospitality Subject Descriptions ...................................................................... 140
Certificate and Diploma of Events Subject Descriptions ............................................................................ 143
Certificate and Diploma of Tourism Subject Descriptions .......................................................................... 146
1. Business and Management 150
Accounting Fundamentals (ACC 100) ........................................................................................................ 150
Managerial Accounting (ACC 200) ............................................................................................................. 150
Business Communication (COM 100) ......................................................................................................... 151
Business Economics (ECO 100) .................................................................................................................. 151
Business Finance I (FIN 200) ...................................................................................................................... 151
Business Finance II (FIN 300) ..................................................................................................................... 151
Business Forecasting (FOR 300) ................................................................................................................. 152
Introduction to Human Resources (HRM 100) ............................................................................................ 152
Human Resource Planning and Performance (HRM 200) ........................................................................... 153
Introduction to Information Systems (ISY 100) .......................................................................................... 153
Business Law (LAW 200) ........................................................................................................................... 153
Managing People and Organisations (MGT 100) ........................................................................................ 153
Service Management (MGT 200) ................................................................................................................ 154
Leadership Foundations] (MGT 301) .......................................................................................................... 154
Management, Philosophy and Performance (MGT 210) ............................................................................. 155
Managing Workplace Conflict (MGT 220) ................................................................................................. 155
Facilities Management (MGT 230) ............................................................................................................. 156
Strategic Management (MGT 300) .............................................................................................................. 156
Cross Cultural Management (MGT 310) ..................................................................................................... 157
Business Ethics (MGT 320) ......................................................................................................................... 157
Quality Management and Customer Service (MGT 330) ............................................................................ 157
Business Planning (MGT 340) .................................................................................................................... 158
Entrepreneurship & Innovation (MGT 350) ................................................................................................ 158
Strategic Facilities Management (MGT 360) .............................................................................................. 158
Business Project (MGT370) ........................................................................................................................ 159
Management Information Systems (MIS 300) ............................................................................................ 159
Principles of Marketing (MKT 100) ............................................................................................................ 159
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Strategic Marketing Management (MKT 300) ............................................................................................ 160
Academic Writing & Research Skills (RES 200) ........................................................................................ 160
Research Methods (RES 300) ...................................................................................................................... 160
Business Statistics (STA 100)...................................................................................................................... 161
2. Event Management 161
Event Operations and Logistics (EVT 100) ................................................................................................. 161
Introduction to Event Management (EVT 110) ........................................................................................... 161
Venue & Hospitality Operations (EVT 120) ............................................................................................... 162
Event Production & Design (EVT 200) ....................................................................................................... 162
Legal Issues for Event Management (EVT 210) ......................................................................................... 162
Event Practicum (EVT 220) ........................................................................................................................ 163
Exhibition Services (EVT 230).................................................................................................................... 163
Event Promotions and Sponsorship (EVT 300) ........................................................................................... 163
Event Management Project (EVT 310) ....................................................................................................... 164
International Events (EVT 320) ................................................................................................................... 164
3. Hospitality Management 164
Hospitality Operations I (HOS 100) ............................................................................................................ 164
Introduction to Hospitality Management (HOS 110) .................................................................................. 165
Rooms Division Operations (HOS 120) ...................................................................................................... 165
Hospitality Operations II (HOS 200) ........................................................................................................... 165
Operational Management & Cost Control (HOS 210) ................................................................................ 166
Rooms & Revenue Management (HOS 220) .............................................................................................. 166
Globalisation in the Hospitality Industry (HOS 300) .................................................................................. 166
Hospitality Management Project (HOS 310) ............................................................................................... 166
Hotel Management Simulations (HOS 320) ................................................................................................ 167
4. Property Services Management 167
Building Construction Technology (PRO 100) ........................................................................................... 167
Principles of Valuation (PRO 110) .............................................................................................................. 167
Introduction to Property Management (PRO 120)....................................................................................... 168
Commercial Building & Hotel Valuation (PRO 200).................................................................................. 168
Land & Property Law (PRO 210) ................................................................................................................ 168
Computer Based Property Management & Maintenance (PRO 220) .......................................................... 168
Property Finance & Portfolio/Trust Management (PRO 300) ..................................................................... 169
Property Management Project (PRO 310) ................................................................................................... 169
Strategic Facilities Management (MGT 360) .............................................................................................. 169
5. Sports Management 170
Contemporary Health Issues (SPO 100) ...................................................................................................... 170
Introduction to Sports Management (SPO 110) .......................................................................................... 170
Page 8 ICMS Handbook Version 10/07/2012

Psychology and Sociology of Sport & Leisure (SPO 120) .......................................................................... 170
Introduction to Sport Law (SPO 200) .......................................................................................................... 171
Player & Performance Management (SPO 210) .......................................................................................... 171
Sports Media Management (SPO 220) ........................................................................................................ 171
Sports Promotion & Sponsorship (SPO 300) .............................................................................................. 171
Innovation in Sport Management (SPO322) ............................................................................................... 171
Sports Management Project (SPO 310) ....................................................................................................... 172
6. Retail Services Management 172
Introduction to Retail Management (RET 100) ........................................................................................... 172
Process Business Tax Requirements (RET 110) ......................................................................................... 172
Retail Technology (RET 120)...................................................................................................................... 173
Buyer Behaviour (RET 200) ........................................................................................................................ 173
Buying for Retail Markets (RET 210) ......................................................................................................... 174
Retail Logistics (RET 220) .......................................................................................................................... 174
Advertising & Public Relations (RET 300) ................................................................................................. 175
Retail Management Project (RET 310) ....................................................................................................... 175
Contemporary Retail Management (RET 320) ............................................................................................ 176
7. International Tourism 176
Attraction and Resort Operations (TOU 100) .............................................................................................. 176
Destination Sales & Marketing (TOU 110) ................................................................................................. 176
Introduction to International Tourism (TOU 120) ....................................................................................... 177
Destination Management Issues (TOU 200) ............................................................................................... 177
Tourism Governance & Policy (TOU 210) ................................................................................................. 177
Tourism Technology & Service Innovation (TOU 220).............................................................................. 178
Global Wine Tourism (TOU 230) ............................................................................................................... 178
Environmental Planning and Sustainability (TOU 340) .............................................................................. 178
Global Tourism Trends (TOU 300) ............................................................................................................. 179
International Tourism Project (TOU 310) ................................................................................................... 179
SECTION 22 180
ICMS GLOSSARY 180
Page 9

SECTION 1
Welcome to the International College of Management, Sydney (ICMS)
The International College of Management, Sydney (ICMS) is a leading business school, educating future
leaders in Service Sector management with specialisations in Events Management, Hospitality Management,
International Tourism, Strategic Property Management, Retail Management and Sport Management. The
balance of management and vocational training and a real culture of entrepreneurialism within ICMS equips
students with the knowledge and skills to rise to the top of their chosen professions.
Our objective is to ensure that the ICMS Graduate is the employee of choice in our target industries.
To achieve its mission ICMS will:
• Develop in students a sense for ethical values as well as a sense for business and professional
responsibilities;
• Emphasise the development of decision-making, leadership and communication skills, as well as
technical knowledge and skills, and an attitude of flexibility and innovation;
• Create an awareness among the student body that harmony, respect for one another and honesty
are essential components for professional success and career development;
• Encourage students to seek active participation in ICMS’s multi-cultural environment, demonstrating
understanding of cultural differences and thereby enriching and widening their horizons;
• Ensure that the management and faculty act as exemplars of professional conduct;
• Foster excellent relationships with the industry to create employment opportunities for students
during industry training and upon graduation.
Our Vision
The International College of Management, Sydney is recognised as a world leader in management
education; equipping graduates with the professional skills and knowledge to continually surpass
international industry expectations.
Our Mission
The International College of Management, Sydney, through its people and commitment to industry,
continuously strives for academic and professional excellence; producing graduates with the knowledge and
skills to succeed in the international business environment.
Welcome from Mr Darryl Courtney-O’Connor - Founder and Executive Chairman of
ICMS
The International College of Management, Sydney offers students the most comprehensive and far-reaching
education available from training institutes in Australia. With services management amongst the world’s
largest industries early in the twenty-first century, the College is preparing students for active roles in all
strata of management. It is our policy to provide students with the best educators. To this end we have
embraced associations with “César Ritz” Colleges, Switzerland, Macquarie University, Sydney and the
International Air Transport Association (IATA).
Page 10 ICMS Handbook Version 10/07/2012

We have also forged and maintained close links with the industry to ensure that the theory and
methodologies we teach keep abreast with, and even anticipate, the changes that occur within the industry.
Industry training and industry lectures and tours are also an important part of our curricula.
It is my pleasure to welcome students, not just to an education but to a career in an exciting and growing
industry, where their qualifications can lead to international opportunity and success at the highest levels.
The College is truly international, with students from some 60 countries enjoying learning and working
together at our magnificent location in Sydney - a truly international city.
Welcome from Professor Steven Schwartz - Vice Chancellor, Macquarie University
Macquarie University was established in 1964. We have over 30,000 students from every corner of the
globe. Our focus is on the development and dissemination of knowledge for graduates of the 21st century
through and exceptional commitment to scholarly, flexible and interdisciplinary teaching and learning.
Macquarie is proud of our partnership with ICMS. Together we share a mission to produce graduates of peak
quality armed with both academic and practical skills required to the highly sought-after within the dynamic
international business industry. We consistently achieve the leading graduate employment outcomes of any
institution in Australia.
College Facilities
Each classroom is equipped with video and a data projector. Computer laboratories, with full internet and
email facilities, are available to students 24 hours a day. Our library provides study facilities for over 40
students with computer access and houses books, journals, magazines CD ROM facilities and an increasing
number of electronic resources and data bases. Macquarie University students on-campus have free access
to the Macquarie University Library and electronic data bases.
ICMS provides a free wireless network throughout the campus and halls of residence allowing wireless
equipped laptops to connect to the internet, access files on the home drive and print documents at any time.
The professional training areas are fully equipped to replicate a professional workplace and comprise of front
office and reception areas, a practical demonstration bar, demonstration and production kitchens, a formal
dining room, the Courtyard Café and a grand ballroom. Recreation on campus offers a floodlit, all-weather
tennis court, fifteen hectares of garden and bushland, an attractive courtyard and student common room with
pool table, televisions and videos, games and bar facilities.
Syndicate rooms which may be booked by students for individual or group work are located in Kelly House
and Moran House.
Two multi-purpose courts are available for a range of sports and games and there is a variety of sporting
equipment available.
Page 11

SECTION 2
Principal Academic Dates 2012
Date
Monday 6 February - Sunday 12 February
Monday 13 February
Friday 2 March
Saturday 10 March
Saturday 14 April
Friday 6 April
Monday 9 April
Wednesday 25 April
Monday 30 April
Monday 30 April – Friday 11 May
Friday 11 May
Saturday 12 May - Sunday 3 June
Monday 28 May - Sunday 3 June
Monday 7 June
Monday 11 June
Friday 22 June
Saturday 30 June
Saturday 28 July
Monday 20 August
Monday 20 August - Friday 31 August
Friday 31 August
Saturday 1 September - Sun 23 September
Monday 17 September - Sunday 23 September
Event
Orientation week for new students
Classes commence for all students
Census date first term
Supplementary Assessment session
Supplementary Assessment session
Good Friday Public Holiday
Easter Monday Public Holiday
ANZAC Day Public Holiday
Supplementary Assessment session
Degree/Diploma examinations
End of Term/End of Term Dinner
Student vacation
Orientation week for new students
Classes commence for all students
Queen's Birthday Public Holiday
Census date second term
Supplementary Assessment session
Supplementary Assessment session
Supplementary Assessment session
Degree/Diploma examinations
End of Term/End of Term Dinner
Student vacation
Orientation week for new students
Page 12 ICMS Handbook Version 10/07/2012

Monday 24 September
Monday 1 October
Friday 12 October
Friday 26 October
Saturday 20 October
Saturday 17 November
Monday 10 December
Monday 10 December – Friday 21 December
Friday 21 December
Saturday 22 December - Sunday 10 February
Classes commence for all students
Labour Day Public Holiday
Census date third term
ICMS & MQ Graduation ceremony
Supplementary Assessment session
Supplementary Assessment session
Supplementary Assessment session
Degree/Diploma examinations
End of Term/End of Term Dinner
Student vacation
Page 13

SECTION 3
Ownership and Legal Control
3.1 Disclosure
International College of Management, Sydney Pty. Limited ACN 003 144 045, as trustee for the ICTHM
Trust, is wholly owned by Touraust Investments Pty Limited, ACN 062 619 747.
Macquarie University (MQ), Sydney, Australia, has an agreement with ICMS to offer joint,the three-year
Bachelor of Business Administration programs at the ICMS campus in Manly.
ICMS has been recognised by the New South Wales Department of Education and Training (now the
Department of Education and Communities) as a provider of higher education programs. From January 2012
this recognition has been transferred to the new Commonwealth quality and accreditation body “TEQSA”.
3.2 Board of Directors
The Touraust Investments Pty Limited Board of Directors is made up of the following members:
Chairman
Director
Director
Company Secretary
Darryl Courtney-O’Connor
BA, Grad.Dip.BA
Executive Chairman and Founder – Touraust Corporation
Mr Richard Gelski
BA LLB(Hons) (Syd), LLM (Lon)
Non Executive Director – Touraust Corporation
Christopher Langdon
BCom (Melb)
Non Executive Director – Touraust Corporation
Mr Kok-Yong Liew
CA, BCom (UWA), MBus (UTS)
Group Financial Controller and Company Secretary
Page 14 ICMS Handbook Version 10/07/2012

SECTION 4
General Information
4.1 Accommodation
Residential accommodation is allocated on a first in first served basis. Please note ICMS reserves the right
to alter accommodation rates at any time without notice and to refuse accommodation to any student.
Residential accommodation is also available during term breaks.
For more information about on campus accommodation, see section 14.
4.2 Car Parking
Students are permitted to use the student car park located in the front of Kelly House. When this is full there
is plentiful parking at the North Head Sanctuary Campus, which is a 15 minute walk from the St Patrick’s
Campus, There are regular shuttle buses running between the St Patrick’s Campus and the North Head
Sanctuary. The main gate is accessed after hours by use of a swipe card available from the Reception by
leaving a $25 deposit. The deposit must be paid in cash.
Students are asked to park with consideration for other car owners, to observe the maximum of 15 kph
speed limit when driving through College grounds, park only where permitted and agree to move their
vehicle as directed by any Operations staff member. Speeding and dangerous or reckless driving are acts of
misconduct and will be treated accordingly.
At no time may students park in the carspaces designated “Visitors Parking” which are located next to the
Courtyard Café. All cars parked on campus must clearly display an ICMS Parking Permit. Application forms
are available from Reception.
Failure to comply may result in future access to College parking being denied and the matter being followed
up by the Professional Performance Manager.
Please report any lost, stolen or damaged swipe cards immediately to the House Manager. Cards and
permits remain the property of ICMS at all times.
All vehicles on College grounds are parked at the owner’s risk. The College will not accept any damage or
liability whatsoever caused to or by any vehicle while on the premises.
NB: Students are required to leave a deposit of $25 for each card issued. Once a student ceases studies at
ICMS the card must be returned within 7 days for the refund of their deposit to be approved. However, all
swipe cards will be deactivated immediately.
4.3 Common Area and Residential Area Damage
A student who damages or defaces buildings, grounds or other College property (includes, but is not limited
to, furniture, cutlery, crockery and computer equipment) will be held liable. Where damage in a common area
has occurred (or College furniture, fittings and equipment have been misplaced), the cost of repairs or
replacement will be added to the Student Damage tally. The damage tally will be posted on the Student
Services noticeboard. All students contribute to the common area damage tally, but only residential students
Page 15

contribute to residential damage tally. In short, any cost incurred by the College as a result of student
behaviour will be added to the tallies.
4.4 Computer Resources
A comprehensive and up to date computer site is maintained at http://wifi.icms.edu.au/ which outlines the
common procedures and practices for computer equipment on campus ranging from computer lab Internet
access to personal WiFi networks.
There are general use computer labs located on Level 3 in Moran House and in the Library study area.
There are also computer labs in classroom 13 and 14 (level 3 Moran House), which are available for general
use outside class times.
The computers have the following facilities available:
· Windows 7 Enterprise Operating System
· Internet Access - (Microsoft Internet Explorer Version 9)
· Word Processing Application (Microsoft Word 2010)
· Spreadsheet Application (Microsoft Excel 2010)
· Presentation Application (Microsoft PowerPoint 2010)
· Database Application (Microsoft Access 2010)
· Publishing Application (Microsoft Publisher 2010)
· Opera Front Office System – Hospitality Software
· Media Player (VLC and Microsoft)
· Acrobat Reader Ver 8 + CutePDF PDF creater
· Amedeus Tourism software
· HOTS Hospitality Software
· Access to files server for saving files.
This software is updated periodically.
Students are assigned a home directory on the computer network on which they may keep any work,
documents or assignments. An allowance for printing at the start of each term is also provided – please see
section 4.16.
All internet traffic is filtered by content management systems to eliminate malware and malicious content.
This system also regulates Internet usage for external parties using the wifi internet on personal devices.
The following conditions apply to computer room usage:
• No food or drinks (except bottled water) are permitted in the computer labs
• Bottled water must be stored on the floor
• Under no circumstances are students permitted to tamper with the computer network settings or to
load software to the network or to any individual computer including unplugging power cables
• Under no circumstances are students permitted to tamper with the computer hardware, cabling or
peripherals. This includes unplugging a network or power cable to be used with a laptop
• Students’ work is to be saved to their home directory or USB drive. Any work found elsewhere on the
hard drive will be deleted
4.5 Fire and Emergency Procedures
During the hours of 07:00 and 22:30 Monday to Friday, and 09:00 and 18:00 on weekends and public
holidays, the Manager on Duty is responsible for emergency procedures and building evacuation. A senior
Page 16 ICMS Handbook Version 10/07/2012

staff member is responsible for emergency procedures and building evacuation in the absence of the
Manager on Duty.
The procedures to follow in an emergency are displayed throughout the College buildings and on the wall in
every student room. These procedures will be explained during Orientation Week and fire drills will be
conducted to ensure students are familiar with what action to take in an emergency.
Students must familiarise themselves with the escape plan from the room and take note of the nearest fire
exits, in addition to the following guidelines:
• Do not park motor vehicles in the vicinity of stairways and other building exit paths – use nominated
car parking areas only
• Fire doors must never be propped open and access must be kept clear at all times
• Any tampering with extinguishers will be considered as misconduct and can result in dismissal.
Repairs/refilling will be regarded as common area or residential area damage.
• Do not use or ignore equipment that is suspected to be faulty (e.g. an iron with a frayed cord). Go to
Reception immediately and report it.
• Do not smoke except in the designated smoking area at the rear of the Student Bar.
• Do not throw cigarette butts/matches into bins. Use ashtrays and ensure that the butt/match is
completely extinguished
• No implements with an open flame are permitted in any rooms, e.g. candles, oil burners etc. Burning
of incense is also not permitted
• Students who are appointed as Fire Wardens will in the event of an emergency instruct others on
evacuation.
4.6 First Aid
There are first aid kits stored at several locations around the College campus. A list of qualified first aid staff
is posted in the Operations office, kitchens, and on College notice boards. If an incident requiring first aid
occurs, Reception must be alerted immediately. Near accidents must also be reported so that any hazardous
conditions may be rectified to prevent occurrence of injuries.
Any first aid treatment administered must be fully documented for insurance purposes, the date and time,
incident description, and the names of person(s) injured, person administering first aid and any witnesses
must be recorded in the first aid register. If an accident occurs which requires treatment externally
(student/staff sent to doctor, hospital, or ambulance called), the details must also be recorded.
The Manager on Duty, or a senior staff member, is on the premises at all times and residential/mobile
telephone numbers are posted at Student Services.
4.7 Gymnasium
Zip Fitness, 29-33 Pittwater Road in Manly, offers all Student Benefit Card holders discounted entry of $40
per term (except during certain peak hours) The student Benefit card can be obtained from the Student
Services desk at the beginning of each term.
Students who have paid the Student Amenities fee receive the Student Benefits card at no extra cost.
Students who have not paid the Student Amenities fee will be charged $50 per term if they request a card.
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4.8 Hours of Entry
Students can enter the College via the main entrance on Darley Road at any time. After 6:00pm, students
can access the pedestrian gate at the main entrance by using their individual room key or for off-campus
students, a side entry key. Vehicular access is also available via the main entrance. Between dusk and dawn
a swipe card is needed to open the gates (further details from Reception). A “Side Entry” key may be
obtained by leaving a $10 cash deposit (further details from Reception).
4.9 Library Services: See Academic Section.
4.10 Lost Property
Lost property should be handed in at the reception desk stating where it was found and when. Lost USB
sticks may either be found at Student Services or the College reception. All lost property that is not claimed
by the end of term is donated to charity, or discarded.
4.11 Mail
Email is the official and preferred channel of communication used by the College. Staff and students
regularly use student email accounts to broadcast important information to the College community, and as
such, students must take responsibility for checking their own College emails daily.
All incoming postage mail (including faxes) is distributed daily to student mailboxes located at the bottom of
the main staircase in Moran House. All incoming mail is dated, and kept for 4 weeks. Following, if the mail
has not been collected it will be marked “Return to Sender”.
Parcels for residential students will be kept at Student Services and an email will be sent to the student. It is
up to the student to collect their parcel between business hours from Student Services. Parcels for non
residential students will not be accepted at college and will be returned to sender.
Family and friends should contact students as follows:
By post:
Student’s full name (ie first and last names in ENGLISH)
Student number
Room Number (if applicable)
International College of Management, Sydney
151 Darley Road
MANLY NSW 2095
AUSTRALIA
By facsimile:
Within Australia: (02) 9466 1099
From overseas: (612) 9466 1099
By telephone:
Within Australia: (02) 9977 0333
From overseas: (612) 9977 0333
Student direct line: disclosed by student only
Students may deliver their outgoing mail to Reception for posting, once fully stamped and addressed. Mail
received by the College for former students/graduates and students on Industry Training will be returned to
the sender. To ensure mail is received, all students who are permanently leaving the College or leaving to
undertake Industry Training must arrange for their mail to be diverted to their new address. This can be done
Page 18 ICMS Handbook Version 10/07/2012

y obtaining a Mail Diversion form, either from Reception or a post office, and arranging mail diversion
directly through Australia Post. A fee payable to Australia Post will apply for mail diversion.
4.12 Meals
Meal codes are issued to all on-campus students in the first week of each term, (denoting any special dietary
requirements). Take away meals from the Marketplace or GDR are not permitted. Appropriate dress must be
worn in these areas at all times which is full College business attire between 08:00hrs and 17:30hrs Monday
to Friday including weeks 12 & 13. Outside of these times students must wear footwear, shorts or long pants
and a shirt/singlet as a minimum.
Students who live off-campus may purchase a meal ticket from the CYC or the College Reception for dinner
in the Market Place but may only do so when the CYC is not serving meals
The following guidelines apply to Grand Dining Room meals:
• Students must behave in an orderly and dignified manner in the Dining Room. As the service
students are in a learning environment, it is asked that all diners be considerate, patient, and helpful
as they develop their abilities.
• No newspapers, letters or other reading materials should be read in the dining room.
• No equipment, food or beverages may be taken from the Dining Room, storeroom or kitchen without
permission from the Management. Any infringement of this rule will be considered as theft.
No cutlery, glasses, or plates etc are to be removed from the CYC/Marketplace area.
4.13 Noise
All areas of the College are designated as quiet areas between 10.30pm and 7.00am. Loud noise of any kind
(e.g. music, TV, loud conversation) is not tolerated on campus between these hours, and any breach of this
policy will result in disciplinary action.
At other times noise levels should not exceed a reasonable level deemed by any staff member.
4.14 Notices
It is the responsibility of each student to check their student emails regularly. Important announcements, and
regular news and information updates, are distributed to all students via email. Messages that concern
students academic work are sent via Moodle and Moodle announcements must be checked regularly for
course and subject information. Students should also check college notice boards regularly for important
information. There are numerous notice boards located around the campus.
Different departments are responsible for the information distributed to students although the Marketing
Department is charged with the responsibility of distributing the information. Please take time to read and
respond to notices and information sent to you or displayed on the notice boards.
Students need to obtain permission to post notices on notice boards and permission for this is granted by the
Student Experience Manager. Additionally there is a classified section on the college website, which can also
be used by the student body which is run by the College’s Marketing department.
4.15 Prohibited Areas
Students are not permitted in the following areas without permission from authorized staff:
• Kitchens, storerooms
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• The ICMS Headquarters building
• Faculty offices, staff and management offices outside classroom lecture hours or when no staff
member is present
• The staff kitchenette and mail room
• All housekeeping closets, maintenance areas, roofs, and any residential rooms (if not an on-campus
student)
• Access via the front of the College green and Montpellier Place is STRICTLY out of bounds
after dusk.
• The lifts (unless permitted by operations staff)
4.16 Photocopiers/ Printer/Scanner
There are six multifunction printers strategically placed throughout ICMS for students, specially designed to
operate with the stressful high-volume printing times on campus, two of which offer colour printing in
conjunction with high-speed black and white and four that produce high-volume black and white only.
Students can print from any college computer to any of the six new printers, and should you require
scanning, you can complete this on one of our printers and have it emailed directly to your College email.
The system works on a “follow me print” basis in that a student can collect their printing from any Campus
multifunction device within 24 hours of printing by simply entering a print code or swiping a their student
proxy card. All systems offer photocopying combined with the use of individual print codes.
Print codes are obtainable from our icms website 24/7. By following the 3 basic steps below:
To get your print code (listed as ID2):
1. Click on the “My Print” link at the top of the Current Students page of the ICMS website. Log in using
icms\yourusername - for example "icms\jsmith". Enter the password you use to access the College
computers.
2. A screen will appear showing your new print code (listed as ID2)
3. Make sure you write this code down and try and commit it to memory. This print code is attached to
your username and is the only way of collecting your printing.
Print credits are reset at the beginning of each term and at the beginning of the term ICMS students are
allocated 200 free ‘impressions’ -which amounts to, 200 single sided black and white prints, 100 A4 single
sided colour prints, 100 A3 black and white prints or 50 A3 colour prints. An indicator on the bottom right
hand corner of your ICMS computer screen will always tell you how many ‘impressions’ you have left. At the
beginning of each new term your impressions will be set back to 200.
Additional or “top up” print credits are purchased at reception in the form of the following bundles for all
students and guests:
• $10 buys you 100 standard impressions
• $20 buys you 200 standard impressions
• $50 buys you 500 standard impressions
Page 20 ICMS Handbook Version 10/07/2012

· Location of College printers
Page 21

4.17 Smoke Free Environment
The College maintains a smoke free environment in all areas, excluding only the paved terrace outside the
Student Bar in Kelly House. As smoking presents a serious fire hazard, smoking outside the designated
smoking areas will be regarded as a serious offence and will incur disciplinary action.
4.18 Sporting Facilities and Equipment
There are two modern multi-purpose courts adjacent to the Kelly House car park, which are used for tennis,
basketball, futsal, netball and other games. The college provides a range of sporting and recreational
equipment which can be used by students such as tennis and squash racquets, surf and body boards,
basketballs, soccer balls, cricket gear, snorkelling equipment (face mask, snorkel, and fins), footballs, table
tennis table, darts and board.
Items are to be signed in and out by a Resident Assistant (RA). The student will incur a cost of repair/
replacement for any damaged or lost equipment held in their possession at the time.
4.19 Student Bar (The Bassment)
The Student Bar is located in Kelly House on the lower ground floor. The common room is operated by the
Student Representative Council (SRC) and will be opened and closed as agreed by the SRC and College
management.
The Student Bar operates on selected evenings and is regarded as the student meeting place. The College
entrusts this facility to the SRC, which has full responsibility for the proper management of the bar, including
general cleaning and maintenance.
The bar serves alcohol and soft drinks, and has an important social role within the College. The
management and running of the bar also provides students with the opportunity to use their skills in the
operation of an efficient and profitable bar enterprise. The Bar Manager undertakes the management of the
student bar, and due to the sensitive and important nature of this role, the Student Experience Manager, the
Manager of License (COO) and volunteer bar staff appoint this position.
Students are required to be respectful of others and of noise levels when visiting the common room. All
profits from the Student bar are returned to the SRC in accordance with its guidelines.
4.20 Student Support
Students needing support in relation to personal (non-academic) matters are encouraged to contact the
Student Experience Manager (Student Services) who will assist the student and, where appropriate, put
them in touch with the relevant professional support services. Alternatively, the Student Experience Manager
may refer a student to another member of staff.
To ensure requests for assistance are dealt with promptly and appropriately, any student approaching a
member of staff will be asked by the staff member to contact the Student Experience Manager (Student
Services).
Students are also encouraged to browse the reference pamphlets relating to various personal
problems/situations and the counseling services that are available. These are available from Student
Services.
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4.21 Student Representative Council
The Student Representative Council (SRC) is selected through a nomination and voting process initiated in
conjunction with the Student Experience Manager during weeks 9 and 10 of each term. All students are
encouraged to nominate. A student who is interested in an SRC position should speak to their SRC
representative or the Student Experience Manager.
The SRC’s main purpose is to represent the study body in relevant matters and to coordinate recreational
activities with the aim of enhancing the overall quality of student life. Students may campaign for the
President’s position during week 11 of each term so that the student body can cast their votes at the end of
week 11. If the selected President is unable to fulfill their role, for whatever reason, the elected Vice-
President will take on this responsibility. The SRC President is an ex-officio member of the ICMS Academic
Senate and is expected to attend all meetings and represent both their own and general student points of
view.
Meetings are convened by the SRC President each week and minutes of such are available from the SRC
Secretary.
The SRC constitution can be accessed on the ICMS website or from the SRC Secretary.
4.22 Visitors
For the safety and security of all students, the Duty Manager/ Receptionist must be notified in advance of
guest arrival times and all visitors to the College must be directed to reception where their arrival will be
registered. A ‘visitor’ badge must be worn during their visit to the College. To ensure the security of fellow
students, any person(s) without a badge are directed to reception immediately.
Visitors are not permitted to enter the residential areas of Moran or Kelly House (including computer rooms),
unless accompanied by the Manager on Duty. Under no circumstances are visitors allowed into student
rooms (inclusive of family members and non-residential students). Any breach of this rule is considered a
serious offence and will incur disciplinary action.
4.23 Website
www.icms.edu.au
The College website provides the following services to students:
· Permanent email address. This is activated during the first week at College and will be in the form of the
first letter of the first name + full family name + enrolment year + @students.icms.edu.au (e.g. Joan
Citizen, enrolled in 2012 will be: jcitizen12@students.icms.edu.au). The email server is accessible
through any web browser. Email is the official, and preferred, channel of communication used by the
College and students are expected to check it daily.
· College related discussion groups and newsgroups, accessible through individual email accounts;
· Student newsletter (Word on the Street) and activities calendar including reports on recent activities;
· Campus Handbook, Academic Handbook and Style Guide;
· A link to the Department of Immigration and Citizenship website;
· A ‘useful numbers’ section including a list of embassies;
· Access to on line material for each course through Moodle.
· Information on Academic Liaison Officers, Class Representatives and Resident Assistants.
Page 23

· Wireless Laptop Setup instructions
All students will be assigned a login name during the Orientation week of classes and will need to set a
password to gain access to the Student Network. This password must be changed periodically. Failure to
change the password when prompted will cause the account to be locked. Students who forget their
password or fail to change it at the appropriate times will need to contact the IT Helpdesk to have their
account unlocked (helpdesk@icms.edu.au). Email accounts are disabled if students withdraw or are
dismissed.
4.24 Use of Internet
· All access to the Internet shall be for business/study purposes only.
· Internet access relating to sexually explicit material, violent images or graphics, racist material and
Internet activity relating to "Computer Hacking" illegal downloading and illegal access into other
Company's sites is prohibited. Access and use of this material will result in severe disciplinary action. No
online activity which could bring the ICMS into disrepute is permitted. Such activity may be deemed
gross misconduct and as such could result in dismissal.
· The College retains ownership of all information and data on the network and reserves the right to
monitor and review an individuals’ usage of the Internet without prior notice.
The College may alter College rules and regulations at any time without prior notification. Students
will be advised of such changes as soon as is practicably possible.
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SECTION 5
Professional Performance Program and Grooming Standards
5.1 Professional Performance Program
An ICMS professional education goes beyond what is taught in the classroom. ICMS graduates enter their
chosen industry with all the professional attributes they need to succeed in the corporate world.
The Professional Performance Program (PPP) ensures that all our students develop the skills and attributes
necessary to succeed in their chosen careers. The program has been developed with students for students
and focuses on developing the professional attributes of each individual.
The program is made up of four different elements:
• Professional Appearance Seminar held in O-week – All new students at ICMS
• Professional Performance Program 001 – 11 weeks of classes for all students at ICMS
• The professional mentoring and advising program
• The community contribution scheme – which offers recognition for community service
Your participation in the program will be measured by attendance in class and behaviour history on Campus.
You need to prove yourself through the Professional Performance Program before you go on Industry
Training.
All students at ICMS are part of the mentoring and advising program as it monitors and supports students
throughout their academic lives. Students receive guidance from ICMS staff to ensure they are always
dressing and behaving professionally.
5.2 Professional Appearance Seminar
All students starting at ICMS will be required to attend one of the presentations held during O-Week. This
session also gives you the necessary skills and knowledge required to attend classes at ICMS.
At the Professional Appearance Seminar (PAS) you will learn about your image and how to present yourself
in a professional manner. In this workshop you will discover more about body image, skincare, make-up, hair
care & styling, clothing & wardrobe, health, nutrition and human relations.
The outcome of the seminar is:
i. Students take personal responsibility and accountability for their appearance.
ii. Students have the organisational skills to ensure that all items are ready to wear prior to the
working/academic day.
iii. Students are able to identify and dress accordingly to the following dress codes: Business, business
casual & smart casual.
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iv. Students understand and apply consistently all components of the personal grooming procedures at
ICMS and in their workplace.
v. Students are given practical tips for their own professional appearance.
vi. Students understand the full requirements of the ICMS dress code and the consequences of noncompliance.
All work environments have dress and appearance codes, whether they are casual or corporate, written or
unwritten. Our PAS will help you understand dress codes and why they are important, particularly in the
service industries.
The dress code at ICMS for both students and staff is full business attire. We have chosen this as our dress
code because it represents the highest dress code standard you will come across once you are employed.
Full business attire is a requirement to attend class and just as you would find at work there are
consequences for not adhering to this policy. Students who fail to meet the appropriate guidelines
may not be eligible to attend class, which can also affect the overall attendance of the student.
5.3 ICMS Dress Standard
ICMS is a globally recognised management College and requires all students to adhere to the following
guidelines.
Note: The following guidelines are brief and cannot cover every conceivable variable. You should use your
own judgement when you dress, remembering that your dress should always be formal business attire.
Business Attire
Business Suits are to be worn:
In all Front of House areas Monday to Friday, from 8.00am to
5.00pm.
While in a scheduled class (irrespective of the day of the week)
When undertaking academic activity outside the classroom
On college excursions
During ICMS open days
On graduation day
During exams
FRONT OF HOUSE AREAS
· Ground and first floors in
Moran House
· Moran house Main Stairwell
· Ground Floor of Kelly House
· Reception
· Executive offices
Business Attire for All Students
Ensure that your business attire is always clean, well ironed and worn correctly with no stains, holes, or
buttons missing
Blouses and shirts must be tucked in at all times
Name badges must be worn on the left lapel of jacket and cared for (shiny and unscratched)
College pins, if worn, must be worn on right lapel of jacket
Page 26 ICMS Handbook Version 10/07/2012

Shoes must be in good repair, clean and well-polished at all times
Students must ensure personal hygiene is maintained
Sunglasses are not to be worn inside any buildings at ICMS
Fingernails should be clean and trimmed
Accessories and jewellery should be kept to a minimum
During cold days students are allowed to wear a business “V-neck” cashmere knitwear or cardigan under
their business jacket
Business Attire For Females
Business jacket worn with a coordinated business skirt, pants or dress
Skirts/dresses should be no more than 5cm (two inches) above the knee
Professional business shirt or top – Transparent fabrics or plunging necklines
are not appropriate
Stockings are optional, if used should be a single plain business colour or
nude – patterned stockings are not appropriate
A cravat, tie or business scarf is optional
Makeup should be professional, minimal and natural.
No coloured nail polish or fancy tips, however a professional French Manicure
is acceptable.
One earring per ear (on the ear lobe), plain studs or small sleepers only and
no bigger than a five cent piece.
Visible body piercing is not acceptable on any facial areas (including the
tongue)
Rings on thumb or index fingers are not appropriate
Hair accessories should be small and follow business colours
Hair colour must be conservative, it must be a "natural colour", defined as one
that could be grown naturally, though not necessarily the student’s natural
colour.
Hair has to be worn off the face, clean and neat.
Business leather shoes (such as court shoes). Shoes are to be plain, leather, non-slip and should match
your business attire. For safety reasons, heels must not exceed two inches (five centimetres) – Suede,
patent leather or elastic fabrics are not appropriate.
Page 27

Business Attire for Males
Full business suit – matching jacket and trousers
Business shirt – collared, long or short sleeved
Tie has to be worn – ICMS or corporate style
Leather belt – matching your suit and shoes
Students should be clean shaven or have a neat and trimmed beard.
Sideburns must not extend beyond the earlobe nor may they be flared in a
“mutton chop” style
One conservative ring is acceptable but no earrings or other visible
jewellery to be worn with business attire. No rings on thumb or index fingers
Scarves matching your business attire may be worn; however, accessories
should be kept to a minimal
Visible body piercing is not acceptable (any facial areas, including tongue)
Hair must be conventional and neatly trimmed
Hair colour must be a "natural colour", defined as one that could be grown
naturally, though not necessarily the students natural colour – hair
accessories are not appropriate
Shoes are to be plain, leather business shoes or business style slip-ons, with non-slip soles chosen to
coordinate with your suit
Event Management Attire - Supplement
Event management students are required to wear the following industry "show blacks" in practical classes
and scheduled excursions, event set-up and bump outs or when deemed appropriate by the subject lecturer.
Short sleeved black polo shirt (from the business attire package) left out (not tucked in)
Black pants
Closed-toe black shoes (eg. college-approved shoes)
In colder months, the College jumper may also be worn.
Hospitality Management – Grand Dining Room & Functions – Service Attire
White shirt, black pants, black vest and black tie are part of this uniform
Sheer, plain, black stockings (no opaque tights)
Shoes can be the same as College business attire requirements
Hair must be tied back
Hospitality Management – CYC & Market Place – Service Attire
Black polo shirt left out (not tucked in) and black pants are part of this uniform
Shoes have to be flat bottomed and non slip. Kitchen shoes are recommended
Hair must be tied back
Charcoal ICMS business jumper allowed in colder months.
Hospitality Management – Kitchen & Housekeeping Attire
Page 28 ICMS Handbook Version 10/07/2012

Housekeeping uniform will be given to students at the venue where they do their training. Students should,
however, wear their service black pants, an ironed white shirt and flat shoes to the venue. Any additional
information will be given by the lecturer of this learning outcome.
Kitchen attire is rented from the Housekeeping department; it consists of checked pants, white jacket,
apron, chef’s hat and neck tie. Students have to purchase non slip flat shoes. Students also have to
purchase a knife set for their practical classes.
It is advisable to wear a plain white shirt under the chef’s jacket. Please note that prints or dark colours may
be visible through your chef’s jacket. No jewellery, including watches, is allowed in the kitchen.
Wearing uniforms outside kitchen: Students are permitted to wear kitchen uniform to other classes at the
college if they have back-to-back classes, however, they must wear it in full.
Hot Day Policy – Business Casual
On very hot days (above 26 degrees Celsius or above 85% humidity), students and staff can change their
attire to suit the business casual guidelines. This will allow students to take off their jackets, tie/cravat and
open the top button of their shirts. All other aspects of the ICMS guidelines should remain the same. During
Business casual periods, the student should ensure their name badge is moved to the shirt.
The temperature is observed on the thermometer located outside the Courtyard Cafe. The Australian Flag
will be raised in that same area and a notice displayed on the electronic notice board to alert students of the
change of attire.
Page 29

Smart Casual (Mufti Day) Policy
During the term the college will have days where the use of full business attire is not necessary. Normally,
during those days the Student Representative Council (SRC) will be collecting donations from students who
do not wear business attire. The money raised is donated to an institution the SRC is representing.
On Mufti days, the dress code is Smart Casual unless specified by the SRC.
ICMS Ties and Cravats
All students at ICMS can purchase College branded ties and cravats from the ICMS retail shop.
Bachelor Students
Students who are currently studying the Bachelor program are able to purchase the Bachelor tie or cravat
from the ICMS retail shop. Red ICMS ties or cravats are a symbol of your achievement, therefore only
students who are attending Bachelor classes (usually terms 7, 8 or 9) are allowed to purchase & wear them.
5.4 Professional Performance Program – PPP 001
The PPP course has been developed in conjunction with the academic staff and students of ICMS. The
course is taken by all first year students and optional for any existing student at ICMS at no cost.
During their first term at ICMS, students complete a two-hour class per week. PPP encourages existing
experts of the service industry and academic experts to help further develop sessions and ensure it is always
kept current to market conditions.
Page 30 ICMS Handbook Version 10/07/2012

This program offers our students a point of difference, a market advantage. No other Australian institution
provides such course. Classes are based on minimal theory, mainly using visual aids and class exercises,
complemented by class discussions, presentations and real case examples.
Week 1 – Introduction of Mentors
Students will get to know their mentors and have an understanding of how this group of senior students can
help new students. It will focus on the student and what they would like to accomplish during their time at
ICMS. Mentors will answer questions and share experiences from when they were a freshman at ICMS.
Week 2 – Introduction To A Professional You
The “Professional You” is the basis of the Professional Performance Program; in short it is the individual’s
decision of how they chose to be perceived in their professional lives. The class covers first impressions,
speaking (including the benefits of English speaking on campus), eye contact, voice mails and e-mail
addresses; everything is done with a focus on the transition to becoming a professional. This topic will
enable the lecturer to get to know the students and create a link to all other topics of the term. Students will
be encouraged to speak about themselves and their career aspirations.
Week 3 – Written Communication
This module will help students to develop the skills associated with writing clear, succinct and logical e-mails
and business correspondence. Students will also learn the importance of RSVP’ing to events or meetings.
Week 4 – Report Writing
This lesson is designed to assist students with report writing in a business context. Students will often come
across reports or will be asked to write such documents. The lesson will ensure students know what to focus
on and how to best fulfil the requirements of a well written report while ensuring the main question receives
an appropriate answer.
Week 5 – Social Media
Social media is the modern way to network. Students will discuss the positives and negatives of social media
use. They will learn importance of maintaining a professional image while using social media, and how they
might use this tool to build their own brand, promoting their own skills and ambitions.
Week 6 – Mentor Session
This session will focus on the progression of the students so far in the term. Mentors will lead the class and
answer any questions the students might have about assignments, deadlines, amount of work and
performance. Students participate on a debate on their progress in the PPP class so far, reflecting on the
previous weeks of learning. The information provided by the students will help shape the remaining classes
for the term to ensure PPP covers the areas the students feel need to be addressed. Professional personal
presentation will also be mentioned in this session.
Week 7 – Verbal Communication
This session will help students to understand and implement effective verbal communication in their
academic and professional lives, using the “Listen, Think & Respond” tactic. This session will re-iterate the
importance of eye contact and professional presentation when communicating verbally. Students will present
a quick introduction of themselves to the class with the aim of selling a product of their choice.
Week 8 – Overused Words
This class will focus on key words professionals should avoid. There will be a countdown of “the top-ten
words you should avoid” in the professional environment. The number one word on the list is the word “like”
which is used to punctuate conversation in the way “umm” used to.
Week 9 – Meet & Greet
This class runs through all aspects of meeting and greeting customers, clients and peers. It will also look at
introductions on a business environment and the body language that is open and sells your image better.
Personal image will also be mentioned in this session as an important first impression issue.
Page 31

Week 10 – Community Contribution
Community Contribution awareness is increasing in all business environments around the world. Companies
are expected to contribute to their local communities in one form or another. This session will provide
awareness to students of this scheme and how they can take advantage of it in their professional careers.
Students will be encouraged to debate the pros and cons of volunteer work in their communities/countries.
Week 11 – Achieving The Professional You
Last class of the term and an opportunity to do a final catch up with your mentor. Students are given the
opportunity to discuss the midterm exams and the assistance that may be available to them through the
College in the period leading up to final assessments. Mentors will also help students with a “study plan” for
the coming weeks of exams. Discussions of “The Professional You” and how to add everything learned
together will be done with a focus on where to go from now. Future support to all ICMS students is also
highlighted.
Mentoring Program
With the new PPP, ICMS is taking a new direction on the approach of each student’s professional
development. Students attending PPP classes will be appointed a Mentor; this person and the PPP lecturer
will be the “go to” people to guide you through your first term at ICMS. Students will meet their lecturer and
Mentors on their first day of class.
All Mentors will be available throughout the term via e-mail. A meeting can be requested with them at a time
suitable to both parties.
Student Mentor
Student Mentors are senior students at ICMS. Generally they are students that have started their third year
of studies at the College. The main advantage the mentors have is that they have done term 1, or they were
once freshman at ICMS just as you are. The mentors have been in the industry and have started their
professional careers. This enables them to share their experiences and knowledge with you.
Mentors will also be able to answer any questions regarding your everyday life on campus, Manly or
Australia.
Advisors
All staff members at ICMS are encouraged to advise students at their request and when the staff member
feels necessary. Students are encouraged to see the Professional Performance Manager (PPM) if they have
any questions or issues with attitude, behaviour or business attire. Staff members will direct any of the above
issues to the PPM for further advice and management.
Depending on the severity of the issue, the student will be required to attend a meeting with the PPM to
ensure ICMS can help solve any problems or unanswered questions.
If a student’s attitude, behaviour or professional attire are constantly being managed, the student will be
directed to the Head of Student Services for further guidance, recommendations and possible actions as
appropriate.
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5.5 ICMS General Rules and Guidelines
Grooming
Students must adhere to the grooming guidelines provided above.
Front-of-House Areas
Front-of-House refers to the areas where employees/students are likely to come in to contact with clients or
guests and are therefore required to be wearing full business attire.
Within the College environment, the Front-of-House hours are between 08:00am and 5:00pm. 5:00pm
Monday to Friday. Areas include:
Ground and first floors in Moran House
Moran house Main Stairwell
Ground Floor of Kelly House
Reception
Back-of-House Areas
Back-of-House refers to the areas where employees/students are unlikely to come in to contact with clients
or guests. Full business attire is not enforced in these areas.
Within the College environment Back-of-House areas include:
Pollard Resource Centre
Ingrid Avenue as well as the Sandbar (unless in class)
Car park
Computer Study Areas (unless in class)
Quiet Study Area
CYC and Marketplace
Even though the CYC and Marketplace are within the front-of-house areas, students do not have to wear full
business attire. Minimum attire for this area is smart casual and appropriate footwear is essential as an
OH&S requirement.
Speaking English on Campus
All students and staff must speak English in all front-of-house areas. As many of ICMS students are
foreigners this rule ensures students practice the English language which will be very important for their
future careers.
Name badges
Students are required to wear name badges when attending classes or in the designated Front of House
areas. This helps greatly in communication with many people in our organisation and with security.
Chewing Gum
Chewing gum presents an unprofessional image. Students may not chew gum while on any part of the
campus as it is often disposed of inappropriately.
Page 33

Classrooms & Computer Labs
Food and beverages are not permitted in any classroom or any computer room. However bottled water or
“ICMS Keep Cups” are permitted. All water bottles have to be stored on the floor and should have the lid
screwed on to avoid spillage. “ICMS Keep Cups” must have a lid on at all times.
Smoking
The College maintains a smoke free environment in all areas, with the exception of the paved terrace at the
rear of the Bassment Bar in Kelly House. Alternative smoking arrangements are sometimes made for guests
attending private functions or during exam week. As smoking presents a serious fire and health hazard,
smoking outside the designated area is not tolerated.
Use of Lift
The lifts in both Kelly House and Moran House are out of bounds for students, unless prior permission has
been given.
Unprofessional Behaviour
Students must not act in a disrespectful manner towards staff members, other students or guests of the
College. This includes the use of swearing, making rude gestures, being argumentative or raising their
voices.
Other rules to be observed are:
Students are not permitted to litter or discard rubbish in any unauthorised or unethical way.
Students are not permitted to use Facebook or any other types of social networking sites during class. This
also includes other web base pages that do not directly impact the class.
Spitting anywhere on campus is not permitted.
Appropriate dress is expected to be worn at all times. Nudity is not permitted and footwear must be worn at
all times in all areas of the College grounds.
Pets on Campus
Under no circumstances are students allowed to bring pets onto the campus.
College Equipment
College equipment is not to be removed from its rightful place without a written request to the Head of
Operations. This includes taking CYC crockery, cutlery and glassware to residential areas classrooms or
computer rooms or the moving of furniture etc.
Punctuality
Managing your time is an important skill personally/socially, academically and professionally. A challenge for
many people is that time is a cultural concept. What this means is that in some countries being “on time”
means the exact time specified, whereas in some other countries being “on time” may mean arriving within 5
minutes of the starting time.
At ICMS students are required to be ready to start a class on time. This means that if a class, scheduled
meeting or any other academic activity starts at 2pm, the student has to be ready to start learning at that
exact time. This will require the student to arrive before 2pm with the necessary material ready to commence
class.
Late arrival to class is disrespectful to other students and will be recorded on the roll. The time between
arrival and the scheduled start of class will be noted and will be deducted from the student’s attendance
Page 34 ICMS Handbook Version 10/07/2012

ecord. If a student arrives very late for class and their entry would disrupt the lesson they may be refused
entry until there is a natural break in teaching.
Scheduled Meetings and Events
On occasions, meetings will be called or events will be held and student’s attendance will be deemed
compulsory. These would include All College Meetings, Foundation Day, meetings with Head of School or
Career Services to name a few.
Note: Meetings with the Professional Performance Manager or the Professional Performance Committee
would also be deemed as compulsory and these may override your other college commitments, including
scheduled classes.
Dangerous Driving on Campus
Any student that drives/rides in a manner that is dangerous to others will have the incident recorded against
their name. This would include driving/riding at a speed which exceeds 15 km/h, or any other reckless
behaviour.
(Should the management of ICMS believe that a student has exceeded the speed limit, ICMS may, at their
discretion, prohibit students driving on campus for a period to be determined by the House Manager).
Instructions Given by Management or Staff
Students are expected to be cooperative at all times and therefore are expected to follow instructions given
to them by staff members from time to time, this includes the Resident Assistants.
Security and Safety Measures
No student is permitted to tamper with security and safety measures. These include: door closers, door
locks, code pads, safety guards, fire alarms, smoke or thermal detectors, smoke doors or removing tamper
seals from fire fighting equipment.
Fire stairs and passages must always be kept clear of obstructions.
Alcohol Abuse
ICMS is an approved agent of the Responsible Service of Alcohol and we take this responsibility seriously. If
through drinking alcohol a student’s behaviour negatively impacts on fellow students, the College, its visitors
or their own ability to function effectively at the College, it will be deemed excessive.
For off-campus students, bringing alcohol on Campus or to College-managed events, is considered to be an
offence. Supplying alcohol to an underage student, guest or consuming alcohol whilst underage is against
the law and can also jeopardise the ICMS liquor licence. This is a major offence and other than the legal
actions that may be taken by authorities, the student may be dismissed from college.
Unauthorised Areas
Access to unauthorised areas is prohibited. These areas include the following:
Kitchens, storerooms, the Grand Dining Room (except to those who are on official duty, practical training or
as a guest), Staff change rooms
Faculty offices, Staff and Management offices (outside classroom lecture hours and/or when no staff
member is present)
Page 35

The staff kitchenette and mail rooms
All housekeeping closets, maintenance areas and on rooves
Touraust and Constellation Hotel Group’s back of house offices
Note: For the student’s safety, access via the Front College steps leading to Montpellier Place or the College
Green is strictly out of bounds between dusk and dawn, whether going to or from the college.
Drug abuse
Any form of drug abuse, including the procurement or supply of illegal drugs will have the student temporarily
suspended with immediate effect. If the student is residing on-campus, that person will be given a notice to
vacate their accommodation. They will only be permitted to return to campus following authorisation from the
Managing Director or Executive Dean. Students are not permitted to be on campus whilst under the effect of
illegal drugs.
Bringing the College into Disrepute
Students must refrain from activities that bring the college into disrepute. This includes the
conduct/behaviour of students while on campus and off campus. This also includes, but is not limited to, the
committing of any criminal offence which specifically links an enrolled student to ICMS. The college may
consider any online activity which presents a poor image to the public to be of such behaviour.
Harassment/Discrimination
At no time is a student allowed to harass or discriminate against anyone. In Australia, “bullying” is considered
a form or harassment and is not tolerated at ICMS. Another person’s privacy must also be respected at all
times and any form of ‘stalking’ or actions of a predatory nature will not be tolerated.
According to the Anti-Discrimination laws in NSW, discrimination on the basis of the following attributes is
against the law:
• Sex discrimination
• Pregnancy discrimination
• Breastfeeding discrimination
• Race discrimination
• Age discrimination
• Marital or domestic status discrimination
• Homosexual discrimination
• Disability discrimination
• Transgender (transsexuality) discrimination
• Carers’ responsibilities discrimination
• Discrimination because of who you are related to, or who you associate with
• Harassment
• Sexual Harassment
If a student is involved in a sexual assault or a physical assault involving another student, guest or ICMS
staff member they will be temporarily suspended with immediate effect and if residing on-campus be given a
Page 36 ICMS Handbook Version 10/07/2012

notice to vacate their accommodation. They will only be permitted to return to campus following authorisation
from the Managing Director or Executive Dean.
Note: Acts of behaviour which result in breaking any Australian law will be reported by ICMS to the relevant
Authorities and students should therefore be aware that they may face prosecution.
Damage/Theft
A student must not damage or remove items which are the property of ICMS, its students or visitors to the
college. Any student found to have wilfully damaged property belonging to ICMS, a staff member, another
student or to a visitor to ICMS will be asked to move off campus immediately.
Any student to have been found to have been involved in a theft will be temporarily suspended. If residing
on-campus the student will be given a notice to vacate their accommodation. They will only be permitted to
return to campus following authorisation from the Managing Director or Academic Director. ICMS or a third
party may prosecute any student found to have stolen property or to have acted in a way as to have assisted
in a theft.
Note: Acts of behaviour which result in breaking any Australian law will be reported by ICMS to the relevant
Authorities and students should therefore be aware that they may face prosecution.
Page 37

SECTION 6
Community Contribution Scheme
The Community Contribution Scheme (CCS) has been developed to encourage and acknowledge voluntary
participation within the College and local community. The scheme acknowledges voluntary contribution by
students on their academic transcript at the end of each term.
6.1 Levels of Acknowledgement
All Academic transcripts will display the number of hours contributed.
6.2 Approved Contribution
The following activities are considered approved College/Community Contribution activities:
· Participating as a Student Representative Council member in all weekly meetings
· Participation as a Class Representative member in all scheduled meetings
· Participation in the Student Comms, Student Ambassador or Green Team
· Participation in Library Assistant duties
· Participation in voluntary Community activities as approved by the College (see below)
· Participation in voluntary College activities as approved by the College (see below)
6.3 Managing the Community Contribution Scheme
In order for their hours to be recorded, students must have their contribution activity approved by the College
prior to the event. The system is as follows:
· Collect CCS form from Student Services Office
· Return completed form to Student Experience Manager for approval
· Take form to the activity, to be signed off by the activity supervisor
· Return to the Student Experience Manager for recording of hours
Page 38 ICMS Handbook Version 10/07/2012

SECTION 7
Academic Governance
ICMS is advised on curriculum and industry trends and developments by two overarching independent
advisory boards (the College Academic Council and the Academic Senate) and by an Advisory Committee in
each of its specialisations.
College Strategy
Academic Council
Academic Senate
Specialist Committees
(Subcommittees of Academic
Senate)
Hospitality
Tourism
Events
Property
Retail
Sports
Business
7.1 The Academic Council
The College Academic Council advises on strategic program development including relevant changes in skill
applications, emerging trends and changes in relevant practices and standards. The College Academic
Council is composed of educational and discipline experts from professional and academic institutions.
The Council monitors changes and developments in the disciplines and professions taught by the College
and recommends how these trends could be integrated into educational programs at ICMS. The Board
advises on broad industry and educational trends including environmental influences on broad curriculum
and program development, changes in skill applications and requirements, emerging trends, changes in
industry practices and standards and the integration of these changes into future educational programs.
Page 39

Chair
Emeritus Professor Di Yerbury
(past Vice Chancellor, Macquarie University).
Mr Darryl Courtney-O’Connor
Chairman and Founder
ICMS
Mr Frank Prestipino
Managing Director
ICMS
Dr Roger Alexander
Deputy Vice Chancellor, Academic and Development
ICMS
Membership to be advised
7.2 Academic Senate
The mission of the Academic Senate is to ensure quality enhancement to all academic policies and practices
and be a forum for debate over policy directions. The Academic Senate is charged with overseeing the
College’s academic policies, practices and courses and ensuring they are of the highest quality and serve
the interests of our stakeholders. The Senate has six subcommittees (Specialist Academic Committees)
which provide advice on the academic development and teaching within the College’s six specializations.
The Senate’s members are drawn from the academic and academic support staff of the College, our partner
institutions and expert educationalists and practitioners in the specializations and our core business
disciplines.
Senate Membership and Terms of Reference
1. Purpose and Context
The Academic Senate is the peak academic advisory body in the College, and acts as a forum for debate,
policy development and decision-making in academic matters. In exercising its responsibilities, the Senate:
a) Shall conduct itself within, and subject to, the rules and obligations imposed by Government
regulation, the relevant accrediting authorities, the By Laws of the ICMS Board of Directors and to
any decision of the Board;
b) Shall work in conjunction with the ICMS Executive Dean, the Managing Director, members of the
Academic Senior Team, the staff of the College, the Advisory Board – Academic & Industry, ICMS
Course Advisory Committees and Macquarie University to ensure that the academic goals of the
College are achieved.
2. Academic Advisory Role
The Senate will provide advice to the Executive Dean, the Managing Director and the Chairman of Touraust
Corporation on:
a) Academic standards, values and quality assurance;
b) Academic policy and related procedures
c) The approval and introduction of courses, programs and units;
Page 40 ICMS Handbook Version 10/07/2012

d) The transmission of proposed or existing award courses to the appropriate accrediting bodies based
on their academic merits;
e) The development, maintenance and enhancement of high standards in learning and teaching,
research, and community and industry outreach;
f) The development of codes of academic conduct for students and staff of the College
g) The policy and standards for the appointment and development of academic staff.
3. Policy Recommendations
The Academic Senate will recommend the approval of the College’s policies and procedures on:
a) Programs, courses and units of study;
b) College academic scholarships and prizes;
c) College academic awards, including minimum standards;
d) Admission, enrolment, assessment and examination of students;
e) Student progress;
f) Student academic discipline.
4. Conferral of Academic Awards
Subject to any directions from the accrediting authorities or the ICMS Board of Directors:
a) The Academic Senate shall approve the conferring of any academic award of the College.
b) The Head of Academic Programs may, in exceptional circumstances, and where it is not practicable
for the Academic Senate to do so, approve the conferring of any academic award of the College;
c) These delegations cannot be further delegated. Any exercise of the delegations under sub-clauses
(4b) must be reported to the next appropriate meeting of the Academic Senate.
5. Membership of the Academic Senate
The Academic Senate consists of:
a) ex-officio members;
b) elected members; and
c) appointed members.
The Ex-officio Members of the Academic Senate are:
a) External Chair (1 Year term renewable)
b) Deputy Vice Chancellor, Academic and Development
c) Deputy Vice Chancellor, Academic Operations
d) Quality Assurance Manager;
e) Vice President Student Services and Registrar
f) Deputy Registrar (attending)
g) Heads of School;
h) Head, Masters Programs
i) Head, Academic Learning Centre
j) two senior external academics
The Elected Members of the Academic Senate are:
a) Two undergraduate lecturers elected by and from the undergraduate teaching staff;
b) One masters lecturer elected by and from the masters teaching staff.
The appointed members of the Academic Senate are:
a) President, Student Representative Council;
b) One Academic Liaison Officer.
c) One student representative
Page 41

Term of Office
Elected and appointed members of the Academic Senate hold office for 1 year, and are eligible to renominate
for one further term.
6. Academic Senate Meeting Procedures
a) The Academic Senate must meet at least 4 times each year. Meeting dates will be decided in
advance and published in the official College Calendar. The Chair may convene an extraordinary
meeting to conduct urgent business.
b) A quorum is one-half (or if one-half is not a whole number, the next higher whole number) of the total
number of members.
c) The Chair Academic Senate presides at meetings of the Academic Senate. If the Chair is absent
from a meeting, the Deputy Chair Academic Senate (to be decided) presides.
d) If the Chair and Deputy Chair are both absent from a meeting, the members of the Academic Senate
present must elect a Chair for that meeting.
e) Any member of the College staff or student body may present agenda items through the appropriate
Senate member. Only agenda items which fall within the Senate’s terms of reference can be
accepted.
f) The Agenda for each meeting, and a summary of resolutions, will be posted on the Senate Page on
the College intranet.
g) Absence of Members - Members of the Academic Senate may not nominate other people to
represent them in their absence, unless that absence is the result of sudden illness or misadventure
and then with the agreement of the Chair Academic Senate.
7.4 Specialist Advisory Committees
In addition to the Academic Senate, each specialization is advised by a Specialist Advisory Committee
(SAC). Membership of the SACs is drawn from industry bodies, senior industry practitioners and, where
appropriate, senior academics from the specialisation.
Each SAC is formally a sub-committee of the Academic Senate and meets once per term. The SAC advises
the Head of School DVC-Academic and Development and DVC-Academic Operations directly on standards
and the suitability of the specialist component of the Associate Degree and Bachelor Degree and submits a
Report to Academic Senate with recommendations for change.
7.5 Other Senate Subcommittees
The Academic Senate has created three subcommittees to facilitate the operation of the College and the
maintenance and improvement of academic quality. These subcommittees are:
Teaching & Learning Committee
Examiners Committee
Appeals Committee
Page 42 ICMS Handbook Version 10/07/2012

SECTION 8
Accreditation, partnerships and affiliations
8.1 Accreditation
The International College of Management, Sydney has received recognition accreditation as a provider of
higher education from:
• The New South Wales Department of Education and Training (now NSW Department of Education
and Communities) (The accreditation functions of DET have now been subsumed by the Tertiary
Education Quality and Standards Agency - TEQSA)
• and as a Registered Training Organisation (RTO) from:
The New South Wales Vocational Education and Training Accreditation Board (VETAB) (the
functions of this body have now been subsumed by the Australian Skills Quality Authority – ASQA)
• International Air Transport Association (IATA)
• The United Federation of Travel Agents’ Associations (UFTAA)
8.2 Affiliation with “César Ritz” colleges
“César Ritz” Colleges is one of the most respected providers of international hospitality education and was
the first to open a Swiss hospitality college in the United States of America.
Our sister school, the Institut Hotelier “César Ritz”, is situated in Le Bouveret, Lake Geneva, Switzerland,
and offers an equivalent curriculum to that offered in ICMS in Sydney. A third college, the University Center
César Ritz”, is situated in Brig, Switzerland.
The ICMS Hospitality curriculum is structured to combine the uncompromising excellence of Swiss service
and the discipline of American management techniques along with the special requirements of the Asia-
Pacific region. The faculty has an international focus and employs staff members from its global
management network and overseas college exchange programs.
The Associate Degree of Business is offered in association with “Cesar Ritz” Colleges, Switzerland. “Cesar
Ritz” Colleges offer transfer opportunities to study at Institut Hotelier Cesar Ritz, Le Bouveret, or University
Center “César Ritz”, Brig, Switzerland.
8.2.1 “César Ritz” transfer procedure
A student wishing to transfer to another “César Ritz” college to continue his/her studies is required to abide
by the following procedure.
A student may apply for transfer to:
1. The Institut Hotelier “César Ritz”, Switzerland, to undertake the second year of the Swiss Diploma in
Hotel Management;
2. The University Center “César Ritz”, Switzerland, to undertake the Bachelor of International Business
Degree in Hotel and Tourism Management.
3. The Institut Hotelier “César Ritz”, Switzerland or the University Center “César Ritz”, Switzerland for a
semester abroad during their second year of studies at ICMS.
Page 43

General information about “César Ritz” colleges and programs is available from Student Services.
8.2.2 Requirements of transfer eligibility
1. A student is required to have completed the first, second, third and fourth terms of the program if
applying for the Swiss Diploma or Bachelor Degree.
2. A student is required to have a cumulative GPA of 2.00 or higher, and have achieved a Professional
Conduct Assessment of Pass or higher;
3. The student is required to submit the following documents to Student Services for transfer
application:
4. Fully completed “César Ritz” application form, noting the preferred program and commencement
date.
5. Two passport sized photos.
6. High school and ICMS transcripts and evidence of English Language Proficiency where applicable.
The Admissions Manager will assess the student’s eligibility for transfer and, if approved, the Admissions
Manager will include the following documents in the application and forward it to the “César Ritz” Admissions
Office:
A recommendation letter;
An official academic record;
The student is encouraged to enquire about “César Ritz” transfer opportunities during his/her second term,
so that the transfer can be arranged during the third and fourth industry training terms. The student can then
transfer directly upon completion of industry training. As transfer applications are processed prior to
completion of industry training, the student will be required to submit proof of industry training completion to
“César Ritz” upon commencement of study.
To confirm transfer and officially withdraw from ICMS, the student is required to send a copy of his/her Letter
of Acceptance to Student Services. Student Services will process the student’s withdrawal, issue an official
academic record and refund any remaining student account funds to the student.
Should the student’s transfer be rejected the student will be advised in writing as to how this decision has
been made.
It is the student’s responsibility to ensure they have a Swiss student visa where applicable.
8.3 Affiliation with Macquarie University, Sydney, Australia
The delivery of the Bachelor of Business Administration degrees on the ICMS campus , together with the
Master of International Business and Master of Commerce Units of Study emphasises ICMS’s commitment
to providing the very best in international business programs and the university’s innovative approach to
education.
As ICMS matures it is increasingly offering students bachelor degrees and masters degrees in its own right
and the intake in February 2012 is the last intake into the Macquarie University BBA delivered through ICMS
on its Manly campus. All students who enrolled in the ICMS Associate Degree prior to December 2011 will
have the opportunity to complete the Macquarie University BBA at ICMS if they meet the articulation
requirements.
Page 44 ICMS Handbook Version 10/07/2012

8.3.1 Bachelor of Business Administration Articulation Procedure
Students who enrolled before December 2011 and who successfully complete the ICMS Associate Degree in
Business and achieve the required GPA automatically articulate to the Macquarie University Bachelor of
Business Administration with full academic credit.
8.4 Affiliation with the University of Newcastle
The International College of Management, Sydney has forged a new partnership with the University of
Newcastle, one of Australia’s most respected universities, to deliver a wider selection of study options for
students.
From February 2012 the ICMS campus will host students completing their first year of the University of
Newcastle’s Bachelor of Business. Students will be able to complete 12 courses (half of the degree) at the
picturesque ICMS premises in Manly and then move to Newcastle to complete the remainder of their degree.
8.5 Affiliation with the International Air Transport Association (IATA)
ICMS is an IATA Authorised Training Centre, which permits ICMS to teach the IATA/UFTAA International
Travel and Tourism Foundation Diploma. The Foundation Diploma is comprised of 12 modules, which have
been integrated into ICMS’s tourism program where students will receive tuition enabling them to partake in
the worldwide examinations leading to the IATA / UFTAA International Travel and Tourism Foundation
Diploma.
8.6 Memberships
ICMS is a member of the following associations:
· Founder member of the Association of Australian Hotel Schools (AAHS)
· Council of Private Higher Education (COPHE)
· Australian Council for Private Education and Training (ACPET)
· Tourism Task Force (TTF)
· Council for Australian University Tourism Hospitality Education (CAUTHE)
· Council on Hotel, Restaurant and Institutional Education (CHRIE)
· Hotel & Catering International Management Association (HCIMA)
· Golden Key International Honour Society
· Founding member of the Association of Events Management Education (AEME)
· The Association for Tourism and Leisure (ATLAS)
· Meetings and Events Australia (MEA)
· The International Centre of Excellence in Tourism and Hospitality Education (THE-ICE)
Page 45

SECTION 9
Programs of Study
9.1 Overview
Program Provider Code Course Code
Certificate III in Events 01484M 06635D
Certificate III in Hospitality 01484M 066353G
Certificate III Tourism (Retail Tourism Sales) 01484M 066358B
Certificate IV in Property Services (Real Estate) 01484M 070298G
Diploma of Events 01484M 066357C
Diploma of Hospitality 01484M 066355E
ICMS Foundation Program 01484M 076374G
Business Preparation Program 00051M 072319C
IATA / UFTA Travel and Tourism Foundation Diploma. Awarded by IATA/UFTA N/A
Diploma of Hospitality Management 01484M 055638G
Diploma of Event Management 01484M 055639F
Diploma of International Tourism 01484M 055640B
Diploma of Property Management 01484M 072935A
Diploma of Retain Management 01484M 072936M
Diploma of Sports Management 01484M 072937K
Diploma of Business Management (General plus six majors) 01484M 072938J
Associate Degree of Business 01484M 060096A
Bachelor of Business Management (6 Majors) *
Bachelor of Event Management
Bachelor of Hospitality Management
Bachelor of International Tourism
Bachelor of Property Services Management
Bachelor of Retail Services Management
Bachelor of Sport Management
01484M
068149F
068228A
068277J
068278G
068279G
068280C
068281B
Page 46 ICMS Handbook Version 10/07/2012

Study Abroad (1 Term) 01484M 074542B
Study Abroad (2 Terms) 01484M 074543A
Bachelor of Business Administration in Hospitality Management 00002J 048824G
Bachelor of Business Administration in Event Management 00002J 048826F
Bachelor of Business Administration in International Tourism 00002J 048827E
Bachelor of Business Administration in Retail Services
Management
Bachelor of Business Administration in Property Services
Management
00002J
00002J
054055E
054056D
Bachelor of Business Administration in Sport Management 00002J 061432D
Graduate Certificate of Business
Master of International Business
Master of Management (Tourism & Hospitality)
Master of Management (Sport Management)
Master of Management (Management & Organisations)
01484M
01484M
01484M
01484M
01484M
Accreditation
Pending
Accreditation
Pending
Accreditation
Pending
Accreditation
Pending
Accreditation
Pending
9.2 Business Preparation Program (BPP)
The Business Preparation Program (BPP) provides English language proficiency training in reading, writing,
listening and speaking to students with low English language skills. The program also provides students with
learning strategies to equip them socially, culturally and academically for successful participation in the ICMS
Undergraduate programs. The BPP is offered in conjunction with The Sydney English Language Centre
(SELC).
9.2.1 Curriculum
Unit of Study Code Unit of Study Name Contact Hours
ENG001 Academic & Business English 211
ISYS123
Introduction to Information Systems
& Technologies
45
9.2.2 Result Required to Meet the English Entry Requirements
Students must achieve a Pass grade or higher in ENG001 to be eligible for continuation to term 1 of the
undergraduate program.
At the discretion of the Executive Dean, a student who has failed to reach the required standard in one
component only of ENG001 may be given special consideration for continuation. The Executive Dean will
assess the student’s academic performance, and may require the student to take supplementary instruction
in English language concurrently with undergraduate Units of Study.
Page 47

Students who successfully complete the BPP will receive a certificate of attainment and a transcript stating
the results achieved for each of the Units of Study completed.
9.3 Business Preparation Program Plus (BPP +)
The Business Preparation Program Plus (BPP +) comprises the complete English component of BPP but
does not contain ISYS123 – Introduction to Information Systems and Technologies. Students study
additional English language material in intensive mode in parallel with the BPP English component. Students
may enter BPP Plus with an IELTS score of 5.0 overall (or equivalent). As in BPP students must achieve a
Pass grade or higher in ENG001 to be eligible for continuation to term 1 of the undergraduate program.
9.4 ICMS Foundation Program
The ICMS Foundation Diploma will help international students from a wide variety of educational
backgrounds meet the academic entry standards of ICMS and concurrently to develop the study, language
and cultural skills needed to succeed in degree study in Australia.
The program consists of 10 compulsory subjects studied over 2 terms (see below)
Term 1
Lecture/Tutorial
Supervised
Studies
Total
hours
English I 6 2 8
Essentials of Computing 4 1 5
Mathematics for Business 4 1 5
Business Principles 4 1 5
The Law in Australia 4 1 5
Total study hours per week 28
Total study hours per term (13
weeks) 364
Term 2
Lecture/Tutorial
Supervised
Studies
Total
hours
English II 6 2 8
Australian Cultural Studies 4 1 5
Introduction to Services Management 4 1 5
Introduction to Accounting 4 1 5
Introduction to Economics 4 1 5
Total study hours per week 28
Total study hours per term (13
weeks) 364
Page 48 ICMS Handbook Version 10/07/2012

9.5 (IATA) / (UFTAA) Travel and Tourism Foundation Diploma
ICMS is an Authorised Training Centre for the delivery of the IATA/UFTAA International Travel and Tourism
Foundation Diploma.
The 12 modules comprising the International Travel and Tourism Foundation Diploma are integrated into
ICMS’s Bachelor of Business Administration in International Tourism curriculum. Students in the
BBA(International Tourism) are thereby prepared for the examinations leading to the IATA/UFTAA
International Travel and Tourism Foundation Diploma.
Students enrolled in the BBA (International Tourism) may take the IATA yearly examinations held worldwide
during March and September.
All students must sit for the examinations within 24 months from the date of enrolment. Two attempts at the
examination are allowed within this period. Students satisfying the IATA/UFTAA Diploma course
requirements and examination will be awarded with the IATA/UFTAA International Travel and Tourism
Foundation Diploma.
9.6 Macquarie University Bachelor of Business Administration
(including the Nested Awards of Diploma and Associate Degree )
The ICMS Diploma ( all 6 majors) may be taken following two terms of study under the standard
progression pattern plus 600 hours of Industry Training. The ICMS Associate Degree in Business (all 6
majors) may be taken following four terms of study under the standard progression pattern plus 1200
hours of Industry Training. Students successfully completing the Associate Degree in Business may
articulate directly into the Macquarie University Bachelor of Business Administration (BBA). Three further
terms of study are required to complete the BBA.
Page 49

Program Structure:
Major Major Major BBA Core BBA Core
Major
BBA Core or Major
(Retail, Sport)
BBA Core BBA Core BBA Core
Industry Training
Industry Training
Major Major Major (Property)
or BBA Core
BBA core
BBA core
Major Major BBA Core BBA Core
BBA Core
Associate Degree
Major
BBA Core
BBA Core
BBA Core
BBA Core
BBA Core
BBA Core
BBA Core
Leadership Foundations
BBA Core BBA Core BBA Core BBA Core
BBA
9.7 ICMS Bachelor of Business and Bachelor of “Specialisation”
Students may articulate into this award following successful completion of the Associate Degree in Business
or may enrol directly in the ICMS Bachelor of Business or Bachelor of “Specialisation” from the beginning of
their studies.
Page 50 ICMS Handbook Version 10/07/2012

9.7.1 Bachelor of Business Management
Bachelor of Business Management
Trimester 1 Trimester 2 Trimester 3
Business Economics Managing People & Organisations Elective – Level 100 or 200
Business Communication Accounting Fundamentals Business Statistics
Introduction to Information Systems Principles of Marketing Academic Writing & Research Skills
Service Management Introduction to Human Resources Business Law
Trimester 4 Trimester 5 Trimester 6
Industry Training
Industry Training
Elective – Level 100 or 200
Management, Philosophy & Performance
Business Finance I
Human Resource Planning & Performance
Trimester 7 Trimester 8
Research Methods Business Project
Strategic Marketing Management Strategic Management
Elective – Level 200 or 300 Elective – Level 200 or 300
Elective – Level 300 Elective – Level 300

Majors – The Bachelor of Business Management may be studied with a major sequence in any of the six speciaisations (Hospitality Management; Event
Management; International Tourism; Property Services Management; Retail Services Management; Sport Management) or as a general business degree with
open electives.
If a major is selected all electives must be chosen from the list of specialist subjects in each major below. At least two major units must be at 300 level.
If a major is chosen the award designation will be “Bachelor of Business Management (Major in XXXX)”
Page 52 ICMS Handbook Version 10/07/2012

9.7.2 Bachelor of Hospitality Management
Bachelor of Hospitality Management
Trimester 1 Trimester 2 Trimester 3
Introduction to Hospitality Management Hospitality Operations I Hospitality Operations II
Business Economics Rooms Division Operations Operational Management & Cost Control
Business Communication Accounting Fundamentals Facilities Management
Introduction to Information Systems Principles of Marketing Academic Writing & Research Skills
Service Management Introduction to Human Resources Business Law
Trimester 4 Trimester 5 Trimester 6
Industry Training
Industry Training
Rooms & Revenue Management
Business Statistics
Managerial Accounting
Managing People & Organisations
Human Resource Planning & Performance
Trimester 7 Trimester 8 Trimester 9
Globalisation in the Hospitality Industry Hotel Management Simulations Hospitality Management Project
Business Ethics Research Methods Business Forecasting
Business Finance I Strategic Marketing Management Strategic Management
Elective – Level 200 or 300 Elective – Level 200 or 300 Elective – Level 200 or 300

9.7.3 Bachelor of Event Management
Bachelor of Events Management
Trimester 1 Trimester 2 Trimester 3
Introduction to Event Management Event Operations & Logistics Event Production & Design
Business Economics Venue & Hospitality Operations Legal Issues for Event Management
Business Communication Accounting Fundamentals Business Law
Introduction to Information Systems Principles of Marketing Academic Writing & Research Skills
Service Management Introduction to Human Resources Elective – Level 100 or 200
Trimester 4 Trimester 5 Trimester 6
Industry Training
Industry Training
Event Practicum
Business Statistics
Managerial Accounting
Managing People & Organisations
Human Resource Planning & Performance
Trimester 7 Trimester 8 Trimester 9
Promotions & Sponsorship International Events Event Management Project
Business Ethics Research Methods Business Forecasting
Business Finance I Strategic Marketing Management Strategic Management
Elective – Level 200 or 300 Elective – Level 200 or 300 Elective – Level 200 or 300

9.7.4 Bachelor of International Tourism
Bachelor of International Tourism
Trimester 1 Trimester 2 Trimester 3
Introduction to International Tourism Destination Sales & Marketing Destination Management Issues
Business Economics Attraction &, Resort Operations Tourism Governance & Policy
Business Communication Accounting Fundamentals Business Law
Introduction to Information Systems Principles of Marketing Academic Writing & Research Skills
Service Management Introduction to Human Resources Elective – Level 100 or 200
Trimester 4 Trimester 5 Trimester 6
Industry Training
Industry Training
Tourism Technology & Service Innovation
Business Statistics
Managerial Accounting
Managing People & Organisations
Human Resource Planning & Performance
Trimester 7 Trimester 8 Trimester 9
Environmental Planning & Sustainability Global Tourism Trends International Tourism Project
Business Ethics Research Methods Business Forecasting
Business Finance I Strategic Marketing Management Strategic Management
Elective – Level 200 or 300 Elective – Level 200 or 300 Elective – Level 200 or 300
Page 55

9.7.5 Bachelor of Property Services Management
Bachelor of Property Services Management
Trimester 1 Trimester 2 Trimester 3
Introduction to Property Management Building Construction Technology Commercial Building & Hotel Valuation
Business Economics Principles of Valuation Land & Property Law
Business Communication Accounting Fundamentals Facilities Management
Introduction to Information Systems Principles of Marketing Academic Writing & Research Skills
Service Management Introduction to Human Resources Business Law
Trimester 4 Trimester 5 Trimester 6
Computer Based Property Management &
Maintenance
Industry Training
Industry Training
Business Statistics
Managerial Accounting
Managing People & Organisations
Human Resource Planning & Performance
Trimester 7 Trimester 8 Trimester 9
Property Finance & Portfolio / Trust
Strategic Facilities Management
Property Services Management Project
Management
Business Ethics Research Methods Business Forecasting
Business Finance I Strategic Marketing Management Strategic Management
Elective – Level 200 or 300 Elective – Level 200 or 300 Elective – Level 200 or 300
Page 56 ICMS Handbook Version 10/07/2012

9.7.6 Bachelor of Retail Services Management
Bachelor of Retail Services Management
Trimester 1 Trimester 2 Trimester 3
Introduction to Retail Management Process Business Tax Requirements Buyer Behaviour
Business Economics Retail Technology Buying for Retail Markets
Business Communication Accounting Fundamentals Business Law
Introduction to Information Systems Principles of Marketing Academic Writing & Research Skills
Service Management Introduction to Human Resources Elective – Level 100 or 200
Trimester 4 Trimester 5 Trimester 6
Industry Training
Industry Training
Retail Logistics
Business Statistics
Managerial Accounting
Managing People & Organisations
Human Resource Planning & Performance
Trimester 7 Trimester 8 Trimester 9
Advertising & Public Relations Contemporary Retail Management Retail Services Management Project
Business Ethics Research Methods Business Forecasting
Business Finance I Strategic Marketing Management Strategic Management
Elective – Level 200 or 300 Elective – Level 200 or 300 Elective – Level 200 or 300
Page 57

9.7.7 Bachelor of Sport Management
Bachelor of Sport Management
Trimester 1 Trimester 2 Trimester 3
Introduction to Sport Management Contemporary Health Issues Introduction to Sport Law
Business Economics Psychology & Sociology of Sport & Leisure Player & Performance Management
Business Communication Accounting Fundamentals Facilities Management
Introduction to Information Systems Principles of Marketing Academic Writing & Research Skills
Service Management Introduction to Human Resources Business Law
Trimester 4 Trimester 5 Trimester 6
Industry Training
Industry Training
Sports Media Management
Business Statistics
Managerial Accounting
Managing People & Organisations
Human Resource Planning & Performance
Trimester 7 Trimester 8 Trimester 9
Sports Promotion & Sponsorship Innovation in Sport Management Sports Management Project
Business Ethics Research Methods Business Forecasting
Business Finance I Strategic Marketing Management Strategic Management
Elective – Level 200 or 300 Elective – Level 200 or 300 Elective – Level 200 or 300
Page 58 ICMS Handbook Version 10/07/2012

9.7.8 Diploma of Business Management
Diploma of Business Management
Trimester 1 Trimester 2 Trimester 3
Principles of Marketing
Service Management
Managing People and
Organisations
Business Communication
Industry Training
Introduction to Information Elective
600 Hours
Systems
Elective
Elective
Electives
No specialisation:
Introduction to Human
Resources
Business Law
Accounting Fundamentals
Hospitality Management
Intro to Hospitality
Management
Rooms Division Operations
Operational Management &
Cost Control
Retail Management
Introduction to Retail
Management
Process Business Tax
Requirements
Retail Technology
International Tourism
Introduction to International
Tourism
Destination Sales &
Marketing
Attraction & resort
Operations
Event Management
Introduction to Event
Management
Event Operations &
Logistics
Venue & Hospitality
Operations
Property Management
Introduction to Property
Management
Principles of Valuation
Building Construction
Technology
Sport Management
Introduction to Sport
Management
Contemporary Health Issues
Psychology & Sociology of
Sport & Leisure

Units of Study in the Bachelor of “Specialisation”, Bachelor of Business Management and Diploma
of Business Management
Unit of Study Level Unit of Study Name Credits / Contact Hours
Core / Common Units of Study
100 Introduction to Information Systems 3 /45
200 Service Management 3 / 45
100 Accounting Fundamentals 3 / 45
100 Managing People & Organisations 3 / 45
100 Business Communication 3 / 45
N/A Industry Training 0 / 600
N/A Industry Training 0 / 600
300 Leadership Foundations 1 / 15
200 Academic Writing & Research Skills 3 / 45
100 Principles of Marketing 3 / 45
100 Introduction to Human Resources 3 / 45
200 Managerial Accounting 3 / 45
200 Business Law 3 / 45
100 Business Statistics 3 / 45
200 Business Finance I 3 / 45
300 Strategic Management 3 / 45
200
Human Resource Planning &
Performance
3 / 45
300 Business Forecasting 3 / 45
300 Business Project 3 / 45
300 Strategic Marketing Management 3 / 45
200
Management, Philosophy &
Performance
3 / 45
300 Research Methods 3 / 45
Specialist Units – Bachelor of Hospitality Management and Hospitality Management Major
100
Introduction to Hospitality
Management
3 / 45
100 Hospitality Operations I 3 / 210
200 Hospitality Operations II 3 / 105
Page 60 ICMS Handbook Version 10/07/2012

100 Rooms Division Operations 3 / 60
200 Rooms & Revenue Management 3 / 45
200
Operational Management & Cost
Control
3 / 90
300 Hotel Management Simulations 3 / 45
300
Globalisation in the Hospitality
Industry
3 / 45
300 Hospitality Management Project 3 / 45
Specialist Units – Bachelor of International Tourism and International Tourism Major
100
Introduction to International
Tourism
3 / 45
100 Destination Sales & Marketing 3 / 45
100 Attraction & Resort Operations 3 / 45
200 Destination Management Issues 3 / 45
200 Tourism Governance & Policy 3 / 45
200
300
Tourism Technology & Service
Innovation
Environmental Planning &
Sustainability
3 / 45
3 / 45
300 Global Tourism Trends 3 / 45
300 International Tourism Project 3 / 45
Specialist Units – Bachelor of Event Management and Event Management Major
100 Introduction to Event Management 3 / 45
100 Venue & Hospitality Operations 3 / 90
200
Legal Issues for Event
Management
3 / 45
100 Event Operations & Logistics 3 / 45
200 Event Production & Design 3 / 75
200 Event Practicum 3 / 75
300 Event Promotions & Sponsorship 3 / 45
300 International Events 3 / 45
300 Event Management Project 3 / 45
Specialist Units – Bachelor of Retail Management and Retail Management Major
100 Introduction to Retail Management 3 / 45
100
Process Business Tax
Requirements
3 / 45
100 Retail Technology 3 / 45
200 Buyer Behaviour 3 / 45
Page 61

200 Retail Logistics 3 / 45
200 Buying for Retail Markets 3 / 45
300 Advertising & Public Relations 3 / 45
300 Contemporary Retail Management 3 / 45
300 Retail Management Project 3 / 45
Specialist Units – Bachelor of Property Management and Property Management Major
100
Introduction to Property
Management
3 / 45
100 Principles of Valuation 3 / 45
200 Land & Property Law 3 / 45
100 Building Construction Technology 3 / 45
200
200
300
Commercial Building & Hotel
Valuation
Computer Based Property
Management & Maintenance
Property Finance & Portfolio
Management
3 / 45
3 / 45
3 / 45
300 Strategic Facilities Management 3 / 45
300 Property Management Project 3 / 45
Specialist Units – Bachelor of Sport Management and Sport Management Major
100 Introduction to Sport Management 3 / 45
100
Psychology & Sociology of Sport &
Leisure
3 / 45
100 Contemporary Health Issues 3 / 45
200 Introduction to Sport Law 3 / 45
200 Player & Performance Management 3 / 45
300 Sports Promotion & Sponsorship 3 / 45
300 Innovation in Sport Management 3 / 45
200 Sports Media Management 3 / 45
300 Sport Management Project 3 / 45
Electives not Listed Elsewhere – NOTE: Not all electives are available in any given term. If student
numbers are too low a given elective will not be offered and students must choose an alternative
200 Exhibition Services 3 / 45
200 Facilities Management 3 / 45
200 Managing Workplace Conflict 3 / 45
200 Global Wine Tourism 3 / 45
300 Business Finance II 3 / 45
Page 62 ICMS Handbook Version 10/07/2012

300 Cross Cultural Management 3 / 45
300 Management Information Systems 3 / 45
300
Quality Management and Customer
Service
3 / 45
300 Entrepreneurship and Innovation 3 / 45
300 Business Planning 3 / 45
300 International Business 3 / 45
9.8 Non Award Studies
Students may apply to undertake a single Unit of Study or several Units of Study as a non-award student to
gain professional development in a particular area. Non-award students will not be eligible for the award of a
qualification. If a student completing non-award studies subsequently enrolls in an award program, he/she
will receive automatic credit for the relevant non-award Units of Study successfully completed. A non-award
student is subject to the normal Unit of Study completion requirements.
International students may take additional Unit(s) of Study as a non-award student provided they maintain
their enrolment and full-time study load in their award study.
9.9 ICMS Vocational Diploma and Certificate Program Completion Requirements
ICMS vocational qualifications include:
CPP40307 Certificate IV in Property Services [Real Estate]
SIT30707 Certificate III in Hospitality
(no longer in our scope for some reason) SIT50307 Diploma of Hospitality
SIT30607 Certificate III in Events
SIT50207 Diploma of Events
SIT30207 Certificate III in Tourism (Retail Travel Sales)
SIT50107 Diploma of Tourism
BSB40207 - Certificate IV in Business (Note: Not yet added to scope. Extension of scope applied for –
approval pending)
The duration of the CPP07 Certificate IV program is one year of off-the-job training and comprises 3 x 13-
week Trimesters, the CPP07 units of competency for the qualification have been organised into this training
program. The program is organised to provide students with more practical skills in the first half year,
followed by more managerial skills in the second half year.
The duration of all SIT07 Diploma programs are one year of off-the-job training and comprises 3 x 13-week
Trimesters, SIT07 Certificate programs are conducted over 2 x 13-week Trimesters, and SIT07 units of
competency for each of the qualifications have been organised into this training program. The program is
organised to provide students with more practical skills in the first half year [certificate level], followed by
more managerial skills in the second half year [diploma level].
These programs are delivered entirely off-the-job at the organisation’s teaching campus via a combination of
face to face trainer led theory classes and practical sessions involving group work and individual activities.
Page 63

For each program area, students are provided with a course and lesson outline, listing all units of
competence and the materials used to deliver and assess learning outcomes.
A student will qualify for the award of Diploma or Certificate upon completion of the following program
requirements:
* Successful completion of all CPP07 and SIT07 units of competency required for the program;
* Fulfilment of all financial obligations to ICMS.
Graduates completing the CPP40307 Certificate IV in Property Services [Real Estate] qualification are
eligible for entry to the higher education Property Management Diploma program.
Graduates completing an SIT07 Certificate qualification are eligible for entry to the SIT07 Diploma program.
Graduates from the ICMS Diploma program may articulate to a higher education qualification through the
Associate Degree in Business (Property Management, Hospitality Management, Event Management and
International Tourism only).
Program Curricula
A student will qualify for the award of Diploma or Certificate upon being deemed competent in the following
ICMS program areas required for each qualification:
CPP40307 Certificate IV in Property Services [Real Estate]
ICMS Program
Area Code
ISY 123
ICMS Program Area
Name
Introduction to Information
Systems and
Technologies
CPP07 Code
BSBRKG304B
MGMT 112 Service Management CPPDSM4005A
PROP111
Introduction to Property
Management
CPPDSM4080A
CPP07 Title
Maintain business records
Establish and build client and
agency relationships
Work in the real estate industry.
PROP122 Principles of Valuation CPPDSM4003A Appraise property
MGMT 116 Facilities Management CPPDSM4049A
Implement maintenance plan for
managed properties
BUSL250 Basic Business Law CPPDSM4007A
ACCG 121
Accounting Fundamentals
CPPDSM4008A
BSBSMB406A
Identify legal and ethical
requirements of property
management to complete
agency work
Identify legal and ethical
requirements of property sales
to complete agency work
Manage small business finances
Communicate with clients as
CPPDSM3019A
ENG124
Business Communication
part of agency operations
CPPDSM3019A
Communicate with clients as
part of property operations
BBA 122 Business Organisation BSBLED401A Develop teams and individuals
Page 64 ICMS Handbook Version 10/07/2012

Principles
CPPDSM4056A
Manage conflict and disputes in
the property industry
MKTG221
Principles of Marketing
CPPDSM4013A
CPPDSM4014A
Market property for lease
Market property for sale
LAWP134
Land and Property Law
CPPDSM4009A
CPPDSM4015A
Interpret legislation to complete
agency work
Minimise agency and consumer
risk
PROP133 Building Principles CPPDSM4004A Conduct auction
PROP235
Commercial Valuation
Techniques
CPPDSM4017A
CPPDSM4019A
CPPDSM4022A
Negotiate effectively in property
transactions
Prepare for auction and
complete sale
Sell and finalise the sale of
property by private treaty
PROP236
Commercial Property
Management
CPPDSM4010A
CPPDSM4011A
Lease property
List property for lease
PROP134
Property Development
Controls
CPPDSM4012A
CPPDSM4006A
CPPDSM4016A
List property for sale
Establish and manage agency
trust accounts
Monitor and manage lease or
tenancy agreement
SIT30707 Certificate III in Hospitality
ICMS Program
Area Code
ICMS Program Area Name SIT07 Code SIT07 Title
MGMT 112 Service Management SITXCOM001A
SITXCOM004A
HOSP 121 Introduction to Hospitality SITHIND001A
HOSP 110
Hospitality Operations 1
SITXCOM002A
SITXOHS001A
SITXOHS002A
SITXCCS002A
SITHFAB004A
HOSP 120 Hospitality Operations 2 SITHFAB021A
SITHFAB0018A
SITHFAB0017A
SITHFAB0015A
Work with colleagues and
customers
Communicate on the
telephone
Develop and update
hospitality industry knowledge
Work in a socially diverse
environment
Follow health, safety and
security procedures
Follow workplace hygiene
procedures
Provide quality customer
service
Provide food and beverage
service
Provide and coordinate food
and beverage service
Provide silver service
Provide guerdon service
Prepare and serve cocktails
Page 65

SITHFAB005A
SITHFAB001A
SITHFAB002A
Provide table service of
alcoholic beverages
Clean and tidy bar areas
Operate bar
RDM 121 Rooms Division Operations SITXHRM001A Coach others in job skills
SITHACS005A
Prepare room for guests
Page 66 ICMS Handbook Version 10/07/2012

SIT40307 Certificate IV in Hospitality
ICMS Program
Area Code
ICMS Program Area Name SIT07 Code SIT07 Title
ISY 123 Introduction to Information
Systems and Technologies
SITXADM001A Perform office procedures
MGMT 112 Service Management
Work with colleagues and
SITXCOM001A
customers
SITXCCS003A
Manage quality customer
service
SITXCOM004A Communicate on the telephone
HOSP 121 Introduction to Hospitality
Develop and update hospitality
SITHIND001A
industry knowledge
MGMT 116 Facilities Management SITXMGT001A Monitor work operations
SITXOHS004A
Implement workplace health,
safety and security procedures
HOSP 110 Hospitality Operations 1
Work in a socially diverse
SITXCOM002A
environment
SITXOHS001A
Follow health, safety and
security procedures
SITXOHS002A
Follow workplace hygiene
procedures
SITXINV001A Receive and store stock
HOSP 120 Hospitality Operations 2
Provide quality customer
SITXCCS002A
service
SITHIND003A
Provide and coordinate
hospitality service
SITHFAB001A Clean and tidy bar areas
SITHFAB002A Operate bar
RDM 121 Rooms Division Operations SITXHRM001A Coach others in job skills
SITHACS003A Provide porter services
SITHACS005A Prepare room for guests
ACCG 121 Accounting Fundamentals SITXFIN003A Interpret financial information
BBA 122 Business Organisation
Principles
SITXCOM003A Deal with conflict situations
ENG 124 Business Communication
Establish and conduct business
SITXMGT006A
relationships
RDM 236 Rooms Division Management
Provide accommodation
SITHACS001A
reception services
MGMT 223 Operational Management and
Cost Control
SITXINV002A Control and store stock
SITXHRM005A Lead and manage people
HRM 107
Introduction to Human
Resources
SITXHRM003A
SITXHRM007A
Roster staff
Manage workplace diversity
Page 67

SIT50307 - Diploma of Hospitality
ICMS Program
Area Code
ISY 123
ICMS Program Area Name SIT07 Code SIT07 Title
Introduction to Information
Systems and Technologies SITXADM001A Perform office procedures
MGMT 112 Service Management SITXCOM001A
SITXCCS003A
SITXCOM004A
HOSP 121 Introduction to Hospitality SITHIND001A
Work with colleagues and
customers
Manage quality customer
service
Communicate on the telephone
Develop and update hospitality
industry knowledge
MGMT 116 Facilities Management SITXMGT001A Monitor work operations
HOSP 110
Hospitality Operations 1
SITXOHS004A
SITXOHS005A
SITXGLC001A
SITXCOM002A
SITXOHS001A
SITXOHS002A
SITXINV001A
SITHFAB004A
HOSP 120 Hospitality Operations 2 SITXCCS002A
SITHIND003A
SITHFAB001A
Implement workplace health,
safety and security procedures
Establish and maintain an OHS
system
Develop and maintain the legal
knowledge required for
business compliance
Work in a socially diverse
environment
Follow health, safety and
security procedures
Follow workplace hygiene
procedures
Receive and store stock
Provide food and beverage
service
Provide quality customer
service
Provide and coordinate
hospitality service
Clean and tidy bar areas
SITHFAB002A
SITHFAB0018A
SITHFAB0017A
Operate bar
Provide silver service
Provide guerdon service
SITHFAB0015A
SITHFAB005A
Prepare and serve cocktails
Provide table service of
alcoholic beverages
RDM 121 Rooms Division Operations SITXHRM001A Coach others in job skills
SITHACS003A
Provide porter services
SITHACS005A
SITHACS004A
Prepare room for guests
Provide housekeeping services
to guests
ACCG 121 Accounting Fundamentals SITXFIN003A Interpret financial information
BBA 122
Business Organisation
Principles
SITXCOM003A
ENG 124 Business Communication SITXMGT006A
Deal with conflict situations
Establish and conduct business
relationships
Page 68 ICMS Handbook Version 10/07/2012

MKTG 221 Principles of Marketing SITXMPR005A
RDM 236 Rooms Division Management SITHACS001A
MGMT 223
HRM 107
Operational Management and
Cost Control
Introduction to Human
Resources
SITTTSL010A
SITXINV002A
SITXHRM005A
SITXMGT002A
SITXHRM003A
SITXFIN004A
SITXFIN005A
SITXHRM007A
Develop and Manage
Marketing Strategies
Provide accommodation
reception services
Control reservation or
operations using a
computerised system
Control and store stock
Lead and manage people
Develop and implement
operational plans
Roster staff
Manage finances within a
budget
Prepare and monitor budgets
Manage workplace diversity
SIT30607 Certificate III in Events
ICMS Program
Area Code
ICMS Program Area Name SIT07 Code SIT07 Title
ISY 123 Introduction to Information
Systems and Technologies
SITXADM001A Perform office procedures
MGMT 112 Service Management
Work with colleagues and
SITXCOM001A
customers
SITXCOM002A
Work in a socially diverse
environment
SITXCCS003A
Manage quality customer
service
EVT 111 Introduction to the Event
Develop and update event
SITEVT001A
Industry
industry knowledge
EVT 110 Venue and Hospitality
Follow health, safety and
SITXOHS001A
Operations
security procedures
SITFAB005A
Provide responsible service of
alcohol
SITFAB004A
Provide food and beverage
service
EVT 121 Event Operations and Logistics
Identify hazards, and assess
SITXOHS003A
and control safety risks
BSBCMN205A Use business technology
SITXADM004A Plan and manage meetings
SITEVT017A
Provide on-site event
management services
EVT 123 Event Production and Design SITEVT002A Provide event staging support
BBA 122 Business Organisation
Principles
SITXCOM003A Deal with conflict situations
Page 69

SIT50207 - Diploma of Events
ICMS Program
Area Code
ISY 123
MGMT 112
EVT 111
EVT 110
EVT 115
ICMS Program Area Name SIT07 Code SIT07 Title
Introduction to Information
Systems and Technologies
Service Management
Introduction to the Event
Industry
Venue and Hospitality
Operations
Legal Issues for Event
Management
SITXADM001A
SITXCCS003A
SITXCOM001A
SITEVT001A
SITXCOM002A
SITEVT012A
SITFAB005A
SITFAB004A
SITEVT010A
Perform office procedures
Manage quality customer
service
Work with colleagues and
customers
Develop and update event
industry knowledge
Work in a socially diverse
environment
Select event sites and venues
Provide responsible service of
alcohol
Provide food and beverage
service
Evaluate and address event
regulatory requirements
EVT 121 Event Operations and Logistics
Identify hazards, and assess
SITXOHS003A
and control safety risks
BSBCMN205A Use business technology
SITXADM004A Plan and manage meetings
SITXEVT003A
Process and monitor event
registrations
EVT 123 Event Production and Design SITEVT013A Manage event staging
ACCG 121 Accounting Fundamentals SITXFIN003A Interpret financial information
BBA 122 Business Organisation
Principles
SITXCOM003A Deal with conflict situations
ENG 124 Business Communication
Establish and conduct business
SITXMGT006A
relationships
MKTG 221 Principles of Marketing
Develop and Manage
SITXMPR005A
Marketing Strategies
EVT 233 Event Management Project SITXHRM005A Lead and manage people
SITMGT006A Manage Projects
SITXFIN004A
Manage Finances within a
budget
SITEVT017A
Provide on-site event
management services
EVT 235 Event Promotions and
Obtain and manage
SITXFIN006A
Sponsorship
sponsorship
HRM 107 Introduction to Human
Resources
SITXHRM007A Manage workplace diversity
Page 70 ICMS Handbook Version 10/07/2012

SIT30207 Certificate III in Tourism (Retail Travel Sales)
ICMS Program Area
Code
ISY 123
MGMT 112
TOUR 112
TOUR 114
TOUR 119
TOUR 123
TOUR 115
BBA 122
ICMS Program Area Name SIT07 Code SIT07 Title
Introduction to Information
Systems and Technologies
Service Management
Introduction to Tourism
Tourism Industry
Knowledge
International Fares and
Ticketing
Travel and Tourism
Distribution Systems
Travel Industry Services
Business Organisation
Principles
SITXADM001A
BSBCMN306A
SITXCOM001A
SITXCOM004A
SITXCOM002A
SITTIND001A
SITXOHS001A
SITTTSL002A
SITTTSL004A
SITTTSL003A
SITTTSL001A
BSBCMN205A
SITTTSL013A
SITTTSL014A
SITTTSL005A
SITTTSL006A
SITTTSL008A
SITTTSL009A
SITTTSL007A
SITTTSL010A
SITTTSL012A
SITXCOM003A
Perform office
procedures
Produce business
documents
Work with colleagues
and customers
Communicate on the
telephone
Work in a socially
diverse environment
Develop and update
tourism industry
knowledge
Follow health, safety and
security procedures
Access and Interpret
product information
Source and provide
Australian destination
information and advice
Source and provide
International destination
information and advice
Operate an online
information service
Use Business
Technology
Construct normal
international airfares
Construct promotional
international airfares
Sell tourism products
and services
Prepare quotations
Book and co-ordinate
supplier services
Process travel-related
documentation
Receive and process
reservations
Control reservations or
operations using a
computerised system
Construct domestic
airfares
Deal with conflict
situation
Page 71

SIT50107 - Diploma of Tourism
ICMS Program Area
Code
ISY 123
MGMT 112
TOUR 112
TOUR 114
TOUR 119
TOUR 123
TOUR 115
ACCG 121
BBA 122
ENG 124
MKTG 221
ICMS Program Area Name SIT07 Code SIT07 Title
Introduction to Information
Systems and Technologies
Service Management
Introduction to Tourism
Tourism Industry
Knowledge
International Fares and
Ticketing
Travel and Tourism
Distribution Systems
Travel Industry Services
Accounting Fundamentals
Business Organisation
Principles
Business Communication
Principles of Marketing
SITXADM001A
BSBCMN306A
SITXCOM001A
SITXCCS003A
SITXCOM004A
SITXCOM002A
SITTIND001A
SITXOHS004A
SITTPPD002A
SITTTSL002A
SITTTSL004A
SITTTSL003A
SITTTSL013A
SITTTSL014A
SITTTSL007A
SITTTSL009A
SITXGLC001A
SITTPPD001A
SITTTSL002A
SITXFIN003A
SITXFIN004A
SITXCOM003A
SITXMGT006A
SITXFIN005A
SITXMPR005A
SITXMPR004A
Perform office
procedures
Produce business
documents
Work with colleagues
and customers
Manage quality customer
service
Communicate on the
telephone
Work in a socially
diverse environment
Develop and update
tourism industry
knowledge
Implement workplace
health, safety and
security procedures
Research tourism data
Access and Interpret
product information
Source and provide
Australian destination
information and advice
Source and provide
International destination
information and advice
Construct normal
international airfares
Construct promotional
international airfares
Receive and process
reservations
Process travel-related
documentation
Develop and maintain
legal knowledge required
for business compliance
Research, assess and
develop tourism products
Access and Interpret
product information
Interpret financial
information
Manage Finances within
a budget
Deal with conflict
situation
Establish and conduct
business relationships
Prepare and monitor
budgets
Develop and Manage
Marketing Strategies
Coordinate marketing
activities
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TOUR 237
TOUR 232
HRM 107
Tourism Policy and
Planning
Tourism, Destinations and
Environment Management
Introduction to Human
Resources
SITXADM003A
SITTPPD006A
SITTPPD006A
SITTPPD009A
SITTTSL003A
SITXHRM005A
SITXHRM007A
Write business
documents
Develop and implement
local/regional tourism
plan
Plan and develop
ecologically sustainable
tourism operations
Assess tourism
opportunities for local
communities
Source and provide
international destination
information and advice
Lead and manage
people
Manage workplace
diversity
Page 73

SECTION 10
Scholarships and Awards
ICMS and associated organisations award several scholarships and awards to outstanding students each
year.
10.1 ICMS Academic Excellence Scholarships
This scholarship is awarded to the students achieving the first, second and third highest cumulative GPA
completing the second year of their studies (i.e.completing Term 6). The scholarship entitles the students to
a full or partial tuition fee waiver for Year 3 Units of Study leading to award of the Bachelor of Business
Management or Bachelor of “Specialisation” offered by ICMS. The cumulative GPA for “César Ritz” transfer
students takes into account the first year GPA scores achieved at the “César Ritz” College. The scholarship
is structured as follows:
1. The student achieving the highest cumulative GPA receives a full tuition waiver for twelve third-year
Units of Study;
2. The student achieving the second highest cumulative GPA receives a tuition waiver for eight thirdyear
Units of Study is awarded. The student is required to pay for the first four Units of Study upon
commencement of the third year;
3. The student achieving the third highest cumulative GPA receives a tuition waiver for four third-year
Units of Study is awarded. The student is required to pay for the first eight Units of Study of the third
year.
4. If two or more students have an identical cGPA the scholarship will be awarded to the student having
the highest weighted average mark (WAM)
10.2 ICMS Scholarship (by application)
This scholarship is awarded to the applicant completing Year 2 of their ICMS degree studies (i.e., completing
Term 6) who best demonstrates excellence in academic achievement, industry training, professional
conduct, and contribution to ICMS. Students are encouraged to apply for the scholarship during their final
term of study. The scholarship entitles the student to a full tuition waiver for up to twelve third-year Units of
Study leading to award of a Bachelor degree awarded by ICMS.
The recipient may be invited to participate in 500 hours of paid work experience within Touraust Corporation.
Students are invited to apply in writing at the commencement of week eleven, and applications are due by
the end of week twelve. Application packs are available from the Student Administration office.
10.3 Industry-sponsored scholarships
Various industry-sponsored scholarships are awarded to students from time to time as a result of student
contribution to industry events. Please contact the Dean’s Office for information on current scholarships.
10.4 Terms and conditions of scholarship acceptance
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• ICMS scholarships are non-transferable, meaning the scholarship cannot be converted to another
program, education provider, or recipient.
• The recipient of a scholarship agrees to abide by all admissions criteria and rules and regulations
prescribed by ICMS or MQ whilst enrolled, and all conditions stipulated in the scholarship offer letter.
• The recipients of the ICMS Academic Excellence Scholarship must commence the third year
program within six months of the scholarship award (i.e. a maximum deferral period of two academic
terms). In extenuating circumstances a scholarship recipient may submit to Student Services a
request for special consideration for further deferral. Each case will be considered on its merits.
• The recipient of a scholarship must maintain a GPA above 2.0 during their scholarship tenure.
Failure to do so will result in the loss of the scholarship.
• It is the responsibility of the recipient to contact the Admissions Office at ICMS to apply for
commencement within the specified period.
10.5 “César Ritz” Award for Academic Excellence
An annual “César Ritz” award is presented to the student(s) achieving the highest cumulative GPA for the
Associate Degree of Business in Hospitality Management. The recipient of this award is honoured at the
graduation each year.
10.6 Dean’s List
The Dean’s List comprises the highest ranked students in every Term in each specialisation.
To be eligible for a place on the Dean’s List, a student must:
• Achieve a minimum GPA of 3.7
• Be enrolled full-time in a minimum of 4 Units of Study (Diploma and ADE); or a minimum of 3 Units
of Study for Term 7, 8 and 9.
• Have achieved the highest Grade Point Average of their cohort for the term in question.
• (Where two or more students have an identical GPA the highest ranked student will be that student
having the highest weighted average mark (WAM))
A student selected for inclusion on the Dean’s List each term will receive a “Dean’s List Certificate” which will
be presented at a ceremony held during Week 3 of the succeeding term.
Page 75

SECTION 11
Admission
11.1 Equity and Access
The policy of the International College of Management, Sydney is for equal opportunity in employment and
education.
ICMS complies with the Anti-Discrimination Act 1977, the Affirmative Action (Equal Employment
Opportunities for Women) Act 1986, the NSW Charter for Equity in Education and Training, the NSW Charter
for the Cultural Diverse Society, the National Privacy Principles, Privacy Act 1988 and the National Code of
Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007.
ICMS is committed to:
• Ensuring access to a high level of education and training for all enrolled students;
• Recognising the cultural diversity of its student population and valuing this diversity in ICMS’ learning
programs while providing a quality English language based tuition;
• Monitoring activities and reviewing policies and developments to ensure the full application of
ICMS’s policies in this area.
ICMS pro-actively encourages access and ensures equity through:
• Encouraging applications from a wide range of potential students;
• Performing detailed needs analysis to determine student’s learning needs, and then following `this
with a customised learning program if required;
• Ensuring access to all College facilities;
• Promoting cultural awareness and active exchange across the student body.
ICMS takes an integrated and holistic approach to access and equity implementation. This is reflected in all
of ICMS’s policies, including:
· Application process;
· Advanced standing;
· Recognition of prior learning;
· Appeals and grievances resolution processes.
11.2 Admission to the Business Preparation Program (BPP)
International students who meet the academic requirements for entry to the Diploma, Associate Degree or
Bachelor Degree, but whose English language test scores are lower than IELTS 6.0 overall (minimum 6.0 in
Speaking; 5.5 in Writing) will be offered a place in the Business Preparation (BPP) or Business Preparation
Plus (BPP+). To enter the BPP applicants must have an IELTS score (or equivalent) of 5.5 overall (with no
sub-score being below 5.5). To enter the BPP+ applicants must have an IELTS score (or equivalent) of 5.0
overall (with no sub-score being below 5.0)
11.3 Admission to the Foundation Program
Applicants must have secondary education equivalent to Australian Year 11 with above average grades. A
full list of entry qualifications is available on the ICMS website. Australian applicants would normally be
Page 76 ICMS Handbook Version 10/07/2012

expected to have completed Year 12 unless there are compelling reasons for taking a Foundation Program
as an alternative.
Note:
• There are no articulation or RPL arrangements for the Foundation Program. All 10 specified subjects
must be completed.
• Forecast results are accepted where appropriate.
• Consideration is given to the actual subjects studied. Depending on your preferred undergraduate
program, a minimum grade in mathematics may also apply.
11.3 Admission to Undergraduate Programs
ICMS accepts students for enrolment in February, May, and September of every year.
Late applications will be considered. However, to allow sufficient time for processing and to avoid
disappointment, the Admissions Manager recommends that applications be submitted at least one month
before the commencement of term. Prospective students are encouraged to visit ICMS to view the learning
and residential facilities.
Standard Admission Requirements
Prospective students are eligible to apply for the Undergraduate programs, having completed Year 12 of the
Australian high school system, or equivalent. Given the differing levels of secondary education, international
applicants are required to present a school-leaving certificate representing satisfactory completion of at least
twelve years of education (or equivalent). Those students working with alcoholic beverages as part of their
industry training placement must be at least 18 years of age prior to commencement of the work-based
component. ICMS utilises the National Office of Overseas Skills Recognition Guides to determine skills
equivalencies.
Note: Actual grades will be considered. For direct entry to a bachelor degree above average grades are
required. Applicants with lower grades may be admitted to a Diploma program from which successful
students may articulate into a bachelor degree with full academic credit.
All domestic applicants for a place in an ICMS bachelor degree are required to attend an interview as a part
of the selection process. The final decision on admission is made using information from the student
interview and academic qualifications (and experience in the case of mature age applicants (see below –
Alternative admission requirements)
Alternative admission requirements
Applicants that have not completed twelve years of education may apply for entry into the Diploma or
Associate Degree programs as a mature age student if they are 20 years of age or older and can evidence
at least two years of adequate work experience relating to their intended area of study, and hold at least a
Certificate IV level qualification or equivalent.
How to Apply
Student selection criteria and the applications process is published in the College prospectus and website:
www.icms.edu.au
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Applicants need to complete the ICMS application form, either in hard copy from the College prospectus, or
online via www.icms.edu.au.
The initial admission documentation to be sent to ICMS should include:
1. Original application form, fully and legibly completed (except where section is not applicable, e.g.
work experience for school leaver) and signed, in ink; or a fully completed online application form.
2. Certified copies of high school transcripts;
3. Certified college or university transcripts;
4. Certified statements of employment (if applicant has work experience) stating job title,
responsibilities, number of hours worked and standard of work performance (only if student is
applying for industry training exemption – refer to Policy on advanced standing);
5. Copy of passport/proof of citizenship – e.g. Birth certificate;
6. Certified evidence of English language proficiency (refer to English language proficiency
requirements and testing procedures for clarification as to the type of proficiency required);
7. Additional information that may be required for international applicants as defined by the country
assessment level of the Department of Immigration and Citizenship (DIAC) for application of an
Australian student visa;
8. Further information may be requested by the Admissions Manager for particular applicants such as a
certified photocopy of passport/citizenship/residency documents.
Please note:
1. All official documents in any language other than English must also be accompanied by an official
translation into English bearing the stamp and signature of a certified translator;
2. A certified copy is a document that has been signed by a staff member from the Registrar or Student
Services, Justice of the Peace, government official, or other person approved by ICMS, to attest that
they have sighted the original document, the original has not been altered in any way, and the copy
is a true and accurate one.
3. Where appropriate, applicants must reach the age of 18 by the commencement of the industrytraining
period, to comply with Australian statutory requirements for employment in the hospitality
and tourism industries when working with alcohol.
4. Upon assessment of an application, the Admissions Manager will issue a Letter of Offer, outlining
the conditions of entry, if any, and the intake into which the student has tentatively been enrolled.
Alternatively, the applicant will receive a Letter of Decline, stating why the student’s application has
not been successful.
5. If a student has applied for advanced standing, the Letter of Offer will include all Units of Study that
are required to complete the program. Units of Study that have been exempted will appear on the
student’s transcripts with the grade “E”, denoting exemption.
Upon receiving documents required, as per conditions of entry stated on the Letter of Offer, and payment of
a security deposit if required, the Admissions Manager will issue a Letter of Acceptance. At this time
international students will also receive a Confirmation of Enrolment form, necessary for visa application (refer
to section 2.9: Student visa requirements). The Letter of Offer states the due date for tuition fees and
payment is required on or before this date to confirm placement. A penalty fee of AUD250.00 will be incurred
by the student if payment is received later than the due date (refer to section 3: Policy on College fee
payment).
All students should note that information provided as part of their application to ICMS may be made available
to the Commonwealth and State agencies and the Fund Manager of the ESOS Assurance Fund, pursuant to
obligations under the ESOS Act 2007 and the National Code.
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11.5 English language proficiency requirements and testing procedures
All international students are required to provide proof of the minimum level of English Proficiency required
for enrolment eligibility at ICMS. Students must demonstrate English Proficiency by submitting a test score
recognised by ICMS.
IELTS, TOEFL & ICMS Tests: Minimum levels of achievement required for enrolment
Tests must be completed no longer than two years prior to commencement or one year prior to
commencement for applicants studying/residing in a non-English speaking environment.
Category IELTS (Academic) TOEFL (Internet)
\ BPP “Plus”
Writing 4.5 19
Speaking 5.0 18
Overall 5.0 68
\ BPP
Writing 5.0 20
Speaking 5.0 20
Overall 5.5 68
Foundation Program
Writing 5.0 19
Speaking 5.0 18
Overall 5.5 76
Vocational Certificate or Diploma
Writing 5.5 20
Speaking 5.5 20
Overall 5.5 76
HE Diploma, Associate Degree, Degree
Writing 5.5 20
Speaking 5.5 20
Overall 6.0 83
Please refer to www.immi.gov.au for other English language tests accepted by Australian immigration
officials in various jurisdictions.
ICMS English Language Test
Applicants can make an appointment to sit the ICMS English Language Test, in lieu of submission of IELTS
or TOEFL. Please contact the recruitment department to make an appointment info@icms.edu.au
Other English Proficiency Accepted
The International College of Management, Sydney also accepts the following as meeting the English
Proficiency requirements for entry to higher education undergraduate programs (Diploma, Associate Degree
and Bachelor Degree):
1. Tertiary qualification from an approved institution where the language of instruction is English,
obtained within two years prior to commencement of course
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2. Tertiary studies in a country in which English is the official language, for a minimum duration of two
years, with satisfactory results in General English or above, within two years prior to commencement
of course
3. Hong Kong, Indian, Sri Lankan, Singapore GCE “A” Level general English paper with a C grade or
above, completed within two years prior to commencement of course
4. Norwegian “Vitnemal” with minimum grade 3 in all English units
5. Swedish Slutberg Fran Gymnasieskola with minimum G grade in all English units
6. Finnish “Lukionpaastotodistus” with minimum satisfactory grade in all English units
ELICOS providers
English language test scores are also accepted from a number of Australian ELICOS providers. Please refer
to our list of providers at www.icms.edu.au.
ICMS reserves the right to cancel or change a student’s enrolment should the College placement results be
deemed to be significantly different to the student’s enrolment documentation.
11.6 Deferral
Domestic Students may defer an offer for up to 12 months. However, in these circumstances the normal
withdrawal and refund policy applies (refer to Section 14 College Fees). International students may only
defer for documented medical or misadventure reasons, and may usually only defer for one term.
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SECTION 12
Advanced Standing and Recognition of Prior Learning (RPL)
An applicant granted RPL or advanced standing (sometimes also called “academic credit”) for previous
studies will receive a notation on their academic record showing “E” in the Letter Grade column (denoting
‘exempt’). This will not affect the Grade Point Average (GPA) calculation for that term. All RPL assessments
must be conducted prior to the commencement of the program.
It is the applicant’s responsibility to respond truthfully and accurately to all sections and questions on the
application form(s). An applicant who provides false or misleading information in their application(s) for entry
into ICMS, RPL or advanced standing, can be disqualified as an applicant for admission, RPL or advanced
standing.
Should ICMS accept an applicant and subsequently discover that false or misleading information was given
during the application process, ICMS may exclude the student from ICMS without reimbursement of tuition
fees and security deposit.
12.1 Advanced Standing (Exemptions)
Applicants who can demonstrate that they have completed equivalent courses and/or Units of Study at a
recognised university or college may apply to have these studies recognised by ICMS. If successful, the
applicant will receive exemption from the Unit(s) of Study.
It is the applicant’s responsibility to lodge all requests for advanced standing no later than thirty days prior to
commencing the program (or immediately upon College application if applying within 30 days). Applications
for Advanced Standing must include (refer also to section 8 Admission):
1. Sealed, certified copies of academic records (transcripts);
2. Official copies of the program curriculum for the course of study undertaken by the applicant,
including descriptions of each, the duration of tuition for each Unit of Study in hours, and credit
weighting for each Unit of Study.
All official documents in any language other than English must also be accompanied by an official translation
into English, bearing the stamp and signature of a certified translator. The Admissions Manager and
Executive Dean will determine the number of exemptions to be granted based on the documentation
provided. Late applications will not be accepted.
A minimum of 50% of the academic program must be completed at ICMS in order to be eligible for an ICMS
award. A maximum of 50% of the total credits can therefore be awarded as Advanced Standing irrespective
of whether an applicant can submit proof of having achieved the equivalent of more than 50% of the
program.
A student transferring into the degree program with advanced standing must also provide certified proof of at
least 1200 hours of work experience with an approved organisation to gain exemption from Industry Training.
This must include evidence of a satisfactory standard of performance as deemed by the Executive Dean.
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12.2 Recognition of Prior Learning (RPL)
Recognition of Prior Learning (RPL) is the granting of Unit of Study exemptions as a result of evidence
provided by a student showing their competence attained through formal training, work experience and/or life
experience. RPL differs from advanced standing in acknowledging the acquisition of skills and knowledge in
order to demonstrate current competency, rather than requiring proof of having completed an equivalent
academic qualification at a comparable education provider.
Application for RPL must be made at least 30 days prior to commencement of term (or immediately upon
College application if applying within 30 days), Applications for RPL must include evidence that
demonstrates the achievement of the competencies claimed such as: copies of qualifications attained,
statements of employment, or examples of work completed. Late applications cannot be accepted as the
RPL process takes a minimum of two weeks to complete.
12.3 Applying for RPL
The applicant should consult the Admissions Manager before submitting an application. The applicant will be
guided through the following steps:
Steps
Information gathering and preparation
Student seeking RPL books appointment with
Admissions Manager.
Admissions Manager will give applicant a copy of
the learning outcomes of the Unit(s) of Study for
which he/she is seeking RPL.
Admissions Manager will also explain what
information/evidence will assist the application and
in what format.
The Executive Dean may assign a Unit of Study
expert to the applicant who will advise applicant
during the preparation of their application.
The student submits the RPL application form and
the evidence to the Admissions Manager.
Actions
Admissions Manager explains the RPL procedure and
associated fees to prospective applicant.
Admissions Manager gives applicant an application form,
information sheet, and checklist for application process.
The applicant will gather types of evidence that may assist
with the application such as copies of qualifications
attained, statements of employment, examples of work
completed, testimony from others as to the applicant’s skill
level in relation to the Unit of Study syllabi.
The Unit of Study expert will be available, by appointment,
to advise the applicant on what evidence to provide, assist
with completion of the RPL application form, provide
guidance on fulfilling RPL evidence requirements, and
suggestions for alternative types of evidence.
Application and assessment
The Admissions Manager will facilitate the RPL
assessment in consultation with the Executive
Dean and the Unit of Study expert.
RPL application will be assessed by Unit of Study expert
and/or Executive Dean to determine whether it meets the
learning outcome requirements. If submission meets
requirements, the student will be granted RPL and will be
exempt from taking the relevant Unit(s) of Study. If the
Executive Dean and expert determine that further evidence
is needed, the applicant will be contacted to attend an
interview or assessment.
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Applicant will be contacted and advised by the
Admissions Manager that he/she will need to
provide further evidence, or attend an RPL
interview with the Executive Dean and/or Unit of
Study expert or sit an assessment.
Applicant sits assessment or attends interview
and/or provides additional evidence. Interview is
designed to determine whether applicant can
demonstrate that he/she has met competency
requirements of the Unit of Study learning
outcomes by explaining or demonstrating them in
context of their experience.
Executive Dean and/or Unit of Study expert will be
available, by appointment, to advise applicant on additional
evidence and preparation for interview/assessment.
Outcome of assessment or interview or additional evidence
assessment may be granting or denial of RPL.
Appeal and further assessment of evidence
If the application for RPL is denied, the student
may appeal to the Academic Appeals Committee
for consideration of further evidence. The appeal
can be made through the Admissions Manager
and should be accompanied by any further
evidence the applicant wishes to be assessed.
If the appeal is declined the applicant will be
required to undertake the Unit(s) of Study.
Admissions Manager will advise applicant on feasibility of
appeal and provide advice on necessary evidence for RPL
assessment.
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12.4 Application for Advanced Standing or RPL for a Continuing Student
Students are required to apply for advanced standing or RPL at the time of application for College enrolment.
A continuing student is, however, permitted to apply for exemption from a Unit of Study contained within an
upcoming term curriculum if he/she was previously unaware that a Unit of Study to be taken is compatible
with another the student has previously completed.
The student is required to submit all documentation necessary for advanced standing or RPL application as
stipulated above. An examination of the subject matter may be required, at the discretion of the Executive
Dean.
Application for advanced standing or RPL must be lodged with the Admissions Manager by the end of Week
8 of the term prior to the term for which the student is requesting Unit of Study exemption. Late applications
will not be accepted.
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SECTION 13
Student Visa Requirements
All international students (except New Zealanders) must hold a valid Australian student visa. The Admissions
Manager provides new students with all necessary provider documentation required for application for an
Australian student visa.
It is the student’s responsibility to organise their Australian student visa.
Applicants must also satisfy the general requirements that are applicable to all student visa applications
including: being of good character and sound health, having acceptable health insurance, and no
outstanding debts to the Commonwealth of Australia.
We do not recommend that students apply for a student visa whilst in Australia on a tourist visa. This process
involves additional procedures that may be costly to the student and lengthen the processing time.
New Student Visa
The Admissions Manager provides new students with a Confirmation of Enrolment (COE) certificate and
Letter of Acceptance which are both necessary for an application for a student visa.
Visa Conversion or Extension for Continuing Students
Student Services provides necessary documentation to continuing students for visa conversion and
extension.
Visa Subclass
There are seven student visa subclasses. Each subclass is based on the education sector of the student’s
principal course. When applying for a student visa, students should select the subclass on the application
form applicable to their proposed principal course. For example, if a student wishes to apply for a package
course comprising English language tuition or foundation courses, followed by a degree course, they should
apply under the visa subclass applicable to the degree course.
Visa Assessment Factors
To be eligible for the grant of a student visa a student must be accepted for full-time study in a registered
course. The applicant must also provide evidence on other matters such as financial capacity, English
proficiency, and likely compliance with the conditions of their visa. There are five assessment levels for
student visa applications. These are prescribed according to the passport held and the education sector of
the principal course.
The procedures below should be read carefully and followed exactly. Any questions about student visa
applications should be directed to Student Services during office hours, or to the Immigration website at
www.immi.gov.au .
13.1 Applying for a visa offshore
Level 1 or 2 Countries
Upon receiving a confirmation of enrolment into an ICMS program an international student from a Level 1 or
2 country of origin should immediately contact the nearest Australian Embassy or Consulate to start
application for an Australian student visa. The Admissions Manager will issue a Confirmation of Enrolment
certificate, which must be submitted to the Australian Embassy together with the Letter of Acceptance and
any application documents required by the Embassy.
Page 85

Level 3 or 4 Countries
An international student from a Level 3 or 4 country of origin should contact the nearest Australian Embassy
or Consulate to start a Pre-Visa Application (PVA) for an Australian student visa as soon as possible. The
student must submit the Letter of Offer issued by ICMS at the time the application is lodged, along with any
application documents required by the Embassy. An electronic Confirmation of Enrolment certificate will be
required only after a PVA is complete.
General
An application fee and additional costs for a medical examination will be incurred. Depending upon the
student’s nationality, the processing time can vary from one week to six months.
You must allow sufficient processing time when applying for entry into ICMS. International students cannot
commence studies until they have obtained an Australian student visa. A student will incur financial penalties
if they defer or withdraw from a program due to inability to obtain a visa because of failure to apply with
sufficient lead-time (refer to section 12.5: Withdrawal from a Program of Study).
You will receive a full refund of all deposit and College fee monies if the Australian Government rejects your
visa application. You will be required to provide official documentation from the Embassy to receive a refund.
13.2 Applying for a first student visa onshore
Students applying from countries classified as level 3 to 5 cannot apply for a first student visa from within
Australia. Such students must apply for a student visa offshore.
Only students whose visa application will be assessed at assessment level 1 and 2 are eligible to apply for a
student visa onshore. Such students may apply for an e-visa via the Department of Immigration and
Citizenship (DIAC) website www.immi.gov.au or alternatively may make an appointment by calling 131 881.
13.3 Applying for a Change of Provider on Your Existing Visa
If a student has attended another education provider before enrolment at ICMS for a period less than six
months, they must obtain:
• Form 157C from DIAC office or website
• A Letter of Release or certificate of graduation from the previous education provider, stating that the
student has left the institution with permission from that institution.
Students onshore may apply for a change of provider via e-visa at www.immi.gov.au, or alternatively may
make an appointment by calling 131 881.
13.4 Conversion of student visa to permit employment
Students who were issued with their student visa before June 2011 were issued with visa status 8101,
which contains ‘no work’ conditions. If the student will be undertaking industry training during their studies,
they must apply for visa status conversion to 8105. Students who will not be undertaking industry training
may also apply for a work permit but they are limited to a maximum of 20 hours employment per week when
the course is in session. No work limits apply during recognised vacation periods offered by the education
provider. Application for 8105 visa status cannot be made until the student has commenced their study. To
apply for visa conversion, the student can apply online, or complete and submit a 157P form (“Application for
a student visa with permission to work”) which must be signed and stamped by Student Services prior to
submission.
Students who were issued with their student visa after June 2011 have been automatically given the right to
work up to 20 hours during term and ti undertake industry training. Such students do not need to apply for
visa status conversation.
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If in doubt please contact the Admissions Office in Student Services.
13.5 Application procedure for extension of student visa
The documentation required may vary depending on the assessment level of the student’s country of origin
and the visa subclass. To determine the documentation required to submit an application for an extension to
an Australian student visa to the DIAC website. The student should refer to the Temporary Entry: Overseas
Students Booklet available via www.immi.gov.au.
If a student requires an extension to their visa due to program requirements, the following procedure must be
followed:
1. Approval for visa extension must be sought from the Registrar (via Student Services);
2. Obtain a Statement of Attendance from Student Services;
3. Collect a new Confirmation of Enrolment form from Student Services. This must be requested at
least 48 hours prior to collection. The student must take the following documents to DIAC:
a) New Confirmation of Enrolment form (must give the original copy to DIAC);
b) Medibank Private health insurance card (insurance must be current and valid);
c) Results of medical and x-ray examinations in a sealed envelope (if required);
d) Evidence that the student has sufficient funds to support themselves for the duration of their
study. Please take bank statements for the last six months;
e) A Statement of Attendance (must give the original copy to DIAC);
f) Passport;
g) Form 157C fully filled out;
h) Bank cheque, money order, or credit card payment for the required amount;
i) Academic transcript.
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SECTION 14
College Fees
14.1 Tuition Fees
14.1.1 Statement of Tuition Assurance
Under the provisions of the Higher Education Support Act 2003 (HESA) and the associated HEP Guidelines,
International College of Management, Sydney (the First Provider) is required to provide a tuition assurance
arrangement for Australian citizens or holders of an Australian permanent humanitarian visa who are
enrolled in higher education courses it offers. This requirement is to protect students in the event that
International College of Management, Sydney ceases to provide a course of study in which a student is
enrolled. The meaning of ‘ceasing to provide a course of study’ is set out in the HEP Guidelines
(http://www.backingaustraliasfuture.gov.au/guidelines/hep_guide.htm).
In the event that International College of Management, Sydney ceases to provide a course of study in which
a student is enrolled the student is entitled to a choice of:
a) an offer of a place in a similar course of study with a Second Provider without any requirement to
pay the Second Provider any student contribution or tuition fee for any replacement units (this is known as
the “Course Assurance Option”);
OR
b) a refund of his or her up-front payments for any unit of study that the student commences but does
not complete because International College of Management, Sydney ceases to provide the course of study
of which the unit forms part (this is known as the “Student Contribution/Tuition Fee Repayment Option”)
The International College of Management, Sydney has met the tuition assurance requirements of the HESA
through its current membership of the Council of Private Higher Education / TAFE Directors Australia
Australian Student Tuition Assurance Scheme (ASTAS).
The contact details for COPHE are as follows:
Council of Private Higher Education Inc.
Suite 244, Level 4, 813 Pacific Highway
Chatswood NSW 2067
Phone (02) 8021 0841 Fax (02) 8021 0843
CLeCordier@cophe.edu.au
If the International College of Management, Sydney ceases to provide a course of study, COPHE will send a
student enrolled in the course of study a Written Tuition Assurance Offer (the Offer) advising the student of
the options available under the tuition assurance requirements. The Offer will include directions that the
student must follow in order to notify COPHE of the choice they have made for each affected unit. COPHE
will provide this Offer within twenty Business Days after it knows, or should now by reasonable enquiries that
the International College of Management, Sydney has ceased to provide the course or study.
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A student may choose either:
The Course Assurance Option
If a student accepts a place in a course offered by COPHE as named above, COPHE will offer the student
the option of COPHE making all necessary arrangements to ensure a student is able to enroll in a similar
course of study with a Second Provider. This offered course will lead to the same or a comparable
qualification without any requirement on the part of the student to pay that Second Provider any student
contribution or tuition fee for any replacement units. A student will receive full credit from the Second
Provider for any units study successfully at International College of Management, Sydney.
The Second Provider nominated by COPHE may have different contribution amounts or tuition fees to the
amounts or fees the student would have paid for units of study which were part of the course of study the
International College of Management, Sydney ceased to provide.
A student is not obliged to enrol in a course of study with a Second Provider offered by COPHE under the
Course Assurance Option. However, if he/she enrols with any other provider there is no obligation on that
provider to offer full credit transfer for the units of study completed with the International College of
Management, Sydney or to offer a replacement/s unit free of charge.
OR
The Student Contribution/Tuition Fee Repayment Option
If a student chooses the Student Contribution/Tuition Fee Repayment Option COPHE undertakes to pay the
student the total of any up-front payments already paid by the student for any units of study the student has
commenced but not completed. Students selecting this option will also get SLE or FEE-HELP balance/s recredited
for uncompleted units.
Tuition fees allow the College to provide the educational and recreational facilities required to deliver
education programs of the highest quality. A current summary of College Tuition Fees is available at
www.students.icms.edu.au.
14.1.2 Family subsidy
A member of the immediate family of a student enrolled in the Undergraduate programs will be eligible for a
fee concession as follows:
1. 5% in favour of the first member of the student’s immediate family;
2. 10% in favour of the subsequent member(s) of the student’s immediate family.
The Admissions Manager is to be notified in writing prior to enrolment if a student would like to apply for
either of the above fee concessions.
14.1.3 Government Funding Assistance for Australian Students
Australian students enrolled in the one year Diploma, two year Associate Degree or a Bachelor Degree
through ICMS are eligible for FEE-HELP upon application. For further information please refer to Student
Services.
ICMS has government approval for Youth Allowance and Austudy. Australian students are eligible to apply
for these schemes, and New Zealand students are eligible to apply after a two-year compulsory waiting
period. Enquiries and applications for Youth Allowance and / or Austudy should be made to Centrelink by
telephoning 132 490.
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14.2 College Fee Payment Procedure
A payment advice is forwarded to each student, along with instructions on acceptable fee payment options.
Students must pay fees by the due date for fee payment stated on the payment advice.
14.2.1 Security Deposit
International students are required to pay an initial deposit upon receiving a Letter of Offer from the
Admissions Manager. International students are required to pay a further deposit to secure their enrolment at
ICMS. A Methods of Payment for College Fees form is enclosed with the Letter of Offer, detailing the various
methods of payment ICMS will accept (refer to section 14.6: Methods of College Fee Payment). The
combined total of the two deposits paid will form the total security deposit.
14.2.2 College Fee Payment Advice to New Students
The Letter of Offer advises students of the fees payable and due date. Accompanying the Letter of Offer /
Acceptance is an enrolment package outlining all relevant information for new students. Students must read
through the enrolment package and complete and return all documents within the specified timeframe via the
‘new students’ link on the College website.
14.2.3 College Fee Payment Advice to Continuing Students
Tuition Fee Invoices for the coming term are distributed to current students on Friday of Week 10 of each
term. Fee invoice collection is the responsibility of the student. Current students are required to collect their
Fee Invoice from Student Services. Students on Industry Training will be sent an e-mail version of the
invoice. Please ensure the College has your current contact details at all times whilst on Industry Training to
avoid delay of receipt of your fee invoice and other important information.
The Fee Invoice will stipulate the course fees and the payment due date which is two weeks prior to term
commencement. Fees must be received by the close of business trading on this date (refer to section 14.2.5:
Late payment of College fees). Students whose fees remain outstanding at the commencement of Week 1
will not be permitted to enroll until the fees are paid in full or an agreed payment plan with the Finance
Committee has been initiated.
14.2.4 Payment Due Date
1. For currently enrolled students, full College fees are due by no later than two weeks prior to the
commencement of term.
2. For new students, full College fees are due by no later than one month prior to the
commencement of orientation week.
3. New students enrolling within four weeks prior to the commencement of term must pay full fees
prior to checking in to ICMS or, in the case of non-residential students, prior to the
commencement of studies.
14.2.5 Late Payment of College Fees
1. If full payment is not received by the due date the student will be unable to enroll. A student may
not attend any scheduled classes until fees are received in full by ICMS.
2. If full payment is not received by the set due date, a late fee of $250 will be charged. This late fee
charge will be levied irrespective of whether payment is received from another source, such as a
College Representative. The student will be permitted to commence classes if full payment is
received by 10:00 am on the third day of term
3. If full payment is not received by 10:00am on the third day of term, the student’s enrolment will
automatically be cancelled, and he/she must leave the ICMS campus immediately.
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14.3 Accommodation Fees
On campus accommodation is available upon application to ICMS for new students. Fees for
accommodation, including meals, may be found on the College website
http://www.icms.edu.au/college/courses/fees
On campus accommodation for returning students is subject to availability.
14.3.1 Board and Lodging during Term Breaks
A student may request to live on campus during term breaks. An Application Form for term break
accommodation is sent to all current students at the end of Week 8 of the term. Once the application form is
completed and signed by the Finance Department acknowledging receipt of the $500 bond, the application
form is to be submitted to Reception by no later than the end of week 9 of the current term. If the $500 bond
has not been received by the Finance Department, this may be paid at Reception when submitting the
application form for term break accommodation. The cost of accommodation during term breaks is listed on
the College website: http://www.icms.edu.au/college/courses/fees
Meals are not provided during term breaks.
A new student may request to live on campus for the days preceding term commencement. Such requests
are to be made in writing and should include your expected arrival date and time. Request forms are
included in the arrivals package distributed to all new students. The cost of accommodation for the days
preceding term commencement are outlined in the pre-arrivals brochure and at www.icms.edu.au. Meals are
not provided during this period. Please note ICMS reserves the right to alter fees at any time without notice.
14.4 Failure to Pay Accommodation Fees
14.4.1 Residential Students Failing to Pay Accommodation Fees
1. ICMS has not received payment from a residential student upon their arrival, the student will not be
permitted to check in to ICMS.
2. The student will be instructed to pay full College fees, plus a late fee of 10 % of College fees, by no
later than 10:00 am on the third day of term.
3. The student will be advised that he/she may not attend any classes until such time as ICMS has
received their fees in full.
4. The student will be advised that cancellation of his/her enrolment will occur at 10:00 am on the third
day of term if the College fees are not received in full by this time. At 10:00 am on the third day the
student will be instructed to leave the campus immediately.
14.5 Fee Payment Requirement for International Students
The conditions of an Australian student visa state that an international student must pay all tuition and
lodging fees owed to the education provider. ICMS is required to report international student’s fee payment
status to DIAC on a regular basis. A student failing to pay the required fees will be deemed as ‘noncompliant’
(visa condition 8202), which may lead to the cancellation of his or her visa.
14.6 Methods of College Fee Payment
Students may use the following methods of payment to send their fees to ICMS.
14.6.1 Payment by Bank Transfer (Telegraphic Transfer)
The student will need to provide the following details to their bank so that the bank can send the fees/deposit
to ICMS bank account:
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FOR DOMESTIC STUDENTS
FOR INTERNATIONAL STUDENTS
Bank:
ANZ Banking Group
Limited
Bank:
ANZ Banking Group
Limited
BSB Number: 014 – 002 BSB Number: 012 – 330
Swift code: ANZBAU3M Swift code: ANZBAU3M
Address:
324 Queen Street
BRISBANE QLD 4000
AUSTRALIA
Address:
59 The Corso
MANLY NSW 2095
AUSTRALIA
Account Number: 833 375 472 Account Number: 836 109532
The student must instruct the bank to put his or her full name and student number on the transfer details so
that the payment can be identified. When the student has transferred the fees, he/she must send an email to
icmsar@icms.edu.au of the bank transfer form to the ICMS Finance Department. ICMS reserves the right to
refuse acceptance of funds if student identification is not provided.
14.6.2 Payment by Cheque or Bank Draft
The student may send ICMS a bank draft, bank cheque, or a personal cheque. The cheque must be made
out in Australian dollars. Please make the cheque or draft payable to: International College of Management,
Sydney
When the student sends the cheque to ICMS, he/she must put his or her full name and student number on
the back of the cheque or draft so that the payment can be identified.
14.6.3 Payment by Cash or Direct Deposit
A cash payment or direct deposit can only be made at any ANZ Bank in Australia.
Once the student has paid college fees, he/she will not receive immediate confirmation that the fees have
been received. The student will receive a fee statement upon request. If the student wishes to confirm that
ICMS has received his/her fees, please telephone the Finance Department on +61-2 8962 2503 or +61-2
8962 1091.
A student may be refused accommodation check in and enrolment into classes if he or she is unable to
provide sufficient proof of full payment of college fees. ICMS strongly advises students to confirm that their
fees have been received prior to arrival at ICMS.
14.6.4 Payment by Credit Card
Credit card payments can be made on the Avantis online student management system. Students may
access this payment option by logging into Avantis and navigating to the My Fees section.
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SECTION 15
Program Rules and Regulations
15.1 General
15.1.1 Student Responsibilities
It is a condition of enrolment at ICMS that all students agree to comply with all Rules and regulations
including the following list of student responsibilities. Failure to comply with the Rules and Regulations may
have serious consequences including exclusion from ICMS.
Your responsibilities as a student include:
Provide your Address
You must inform ICMS of your current residential address and you must advise us of any later changes
within 7 days. For international students this is a condition of your student visa. You may change your
address through the Student Portal in Avantis.
You must attend all scheduled classes
See Attendance Policy – Appendix 5. Any student whose attendance is below 80% of all scheduled classes
in a Unit of Study will be ineligible for a passing grade irrespective of marks awarded. Such students will
receive a “Fail Requirements” grade.
You must maintain an acceptable standard of conduct at all times
Failure to maintain an acceptable standard of conduct in the classroom (such as being disruptive or abusive
to other students or the lecturer) will result in the award of a Fail Requirements (FR) grade in that Unit of
Study.
You must complete and submit all assessments in each Unit of Study
Failure to complete and submit all assessments in a Unit of Study will result in a Fail Requirements (FR)
grade irrespective of marks obtained.
You must maintain academic honesty
Serious penalties apply to a student guilty of copying, cheating or plagiarism. Any such instances will
certainly result in a loss of marks and may result in an immediate failure in a Unit of Study or exclusion from
the College.
Check your email account and Moodle regularly
ICMS will use your official College email address and notices on Moodle to contact you and communicate
information of importance to your course. It is your responsibility to check your College email and Moodle
notices regularly for important information. Ignorance is no excuse if relevant information has been sent to
you by email or posted on Moodle.
You must display a high level of Professional Conduct
The College aims to produce graduates who are highly sought after by the business services industry not
only for their skills but also their consummate professionalism. Accordingly, the College demands the highest
standards of personal and professional conduct from all its students. The Professional Performance Program
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(PPP) system has been developed to encourage students to achieve the level of professionalism expected
by the industry.
The aspects of a student’s performance which are indicative of a high degree of professionalism and which
are assessed under the PPP include:
· Regular class attendance;
· Punctuality;
· Courtesy;
· Good grooming and personal appearance;
· Cleanliness;
· Honesty;
· Cooperation and helpfulness;
· Team spirit and leadership potential;
· Respect for others;
· Respect for the College community and environment.
Students are required to maintain a high level of professional performance as a condition of their enrolment.
Adherence to the grooming and behavioural standards outlined in the PPP Handbook is a condition of entry
to any classroom at ICMS. Please see the Professional Performance Program Handbook for full details of
the PPP.
Community Contribution Scheme
The Community Contribution Scheme (CCS) has been developed to encourage and acknowledge voluntary
participation within the College and local community. Students are strongly encouraged to participate in the
Scheme. Voluntary contribution by students will be acknowledged on their academic transcript at the end of
each term. Please see the College Student handbook for further details.
15.1.2 Speaking English on Campus
The International College of Management, Sydney delivers all educational programs in English and a high
level of English competency is required for entry. One of the benefits gained by international students during
their study here is the development of advanced skills in the English language. With English the de-facto
“international” language of business and commerce, proficiency in English is an advantage in your future
career.
The greater your proficiency in English the greater the benefit to your future career and speaking English as
often as possible will help develop your English skills. The College therefore requires that all students
use English as their only language of communication in all public areas of the College and of course
in all teaching and learning activities. This rule applies to students speaking among themselves when
they are in the public areas of the College. The public areas of the College include all classrooms and other
teaching areas such as the Grand Dining Room, the CYC, the kitchens and the servery.
Remember, the more you use English as your everyday language of communication, the more your English
skills will improve.
15.1.3 Financial obligations
Completion of a Unit of Study or course requires fulfillment of all financial obligations to ICMS.
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15.2 Study Patterns
15.2.1 Part-time Study (Domestic students only)
Comment-this is now out of date. I have suggested an alternative below
Australian citizens and permanent residents (domestic students) may take a part-time study load. Students
choose and enroll in subjects through the student system Avantis and domestic students may enroll in as
few as one unit of study. The maximum number of units of study is five in the first four academic terms and
four in the last two or three academic terms unless formal written approval has been obtained from the
Executive Dean.
A domestic student must enroll in at least one unit of study or apply for Leave of Absence. Failure to apply
for Leave of Absence may result in exclusion.
15.2.2 Full-time vs. Part-time Study for International Students
Australian student visa conditions require that international students maintain a full-time study load. Full time
study at ICMS is determined by the number of Units of Study per term specified in the College curriculum. A
reduced study load (no less than 75% of the prescribed term curriculum) may be granted by the Executive
Dean in extenuating circumstances. Any such approval must not extend the time required for a student to
graduate beyond the expiry of the student visa. Any application for a reduced study load which would result
in a visa overrun will be refused. Any costs associated with a change in mode of study will be incurred by the
student.
15.3 Student Misconduct and Appeals
The College reserves the right to take disciplinary action against any student who brings the College into
disrepute. Following a thorough investigation of an incident of misconduct, the College Disciplinary
Committee will evaluate the seriousness of an offence. As a general guideline, an act of misconduct is one
that involves any of the following:
• Breaking Australian law;
• Injury/risk to a third party;
• Breaking of College rules, regulations, or policies;
• Bringing discredit upon the College.
Possession or use of non-prescription drugs or narcotics is strictly forbidden and will result in instant
dismissal.
The College Disciplinary Committee is comprised of:
The Managing Director
The Executive Dean
The Registrar and Head of Student Services
The Chief Operating Officer
In cases of suspected misconduct the College may place a student on suspension while an investigation of
the circumstances takes place. A suspension of this nature will include non-attendance of classes. However,
the student may remain on campus. Before any action is taken, the circumstances will be investigated and
the student given an opportunity to state their case.
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The decision to release the suspension, to activate a full suspension, or to dismiss a student, will be made
by the College Disciplinary Committee. Students notified of their dismissal will have 20 days in which to
appeal.
If a student is suspended or dismissed there will be no refund of tuition or residential fees. In addition, the
Department of Immigration and Citizenship will immediately be notified of an international student who has
been suspended, dismissed or has withdrawn.
15.3.1 Disciplinary Procedures
The College disciplinary procedures are modeled on those the student is likely to experience while working
within the business services industry in Australia. They will apply to any student who has committed an act of
misconduct or whose behavior is deemed unsatisfactory. At each stage of the disciplinary process the
College will:
• Clearly explain the reasons for the behavior being unacceptable;
• Counsel the student about ways they can improve their performance;
• Agree on a course of action to implement agreed changes;
• Provide a reasonable period of time in which to improve.
First Instance
The student and College management will discuss the incident and, if the student’s reasons are deemed
unacceptable, the student will receive a written warning.
Second Instance
The student and College management will discuss the incident and, if the student’s reasons are deemed
unacceptable, the student will receive a second and final written warning advising them that any subsequent
breach of discipline will lead to dismissal.
Third Instance
The student and College management will discuss the incident and, if the student’s reasons are not
acceptable, the student will be suspended or dismissed, at the discretion of College management. A student
will have 20 days to appeal a decision to dismiss. During the appeals process a student may attend class.
Instant Dismissal
The College reserves the right to dismiss any student without notice for conduct that it considers justifies
instant dismissal. In this case the student will not be allowed to remain on campus and will be required to
leave immediately. A student so dismissed will have 20 days to appeal.
15.3.2 Academic Misconduct
ICMS requires all its students to be honest in their academic work. Honesty is necessary for the learning
process and is integral to the atmosphere of genuine enquiry and intellectual curiosity.
The College regards academic misconduct as a very serious matter. Students found guilty of serious
academic misconduct can be excluded from the College. Students who are excluded from the College for
academic misconduct will not be issued with a Transcript or Testamur. No portion of the College fees will be
refunded.
15.3.3 Types of Academic Misconduct
The definition of academic misconduct is very broad. It certainly covers practices such as cheating or
copying or using another person’s work. You should be aware that practices which may be acceptable in
other situations are considered to be misconduct within the College.
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Examples of academic misconduct include, but are not limited to:
• Cheating in any form. For example, giving or receiving any unauthorised aid or assistance; giving or
receiving any unfair advantage in any form of academic work.
• Falsification or misrepresentation - lying with respect to any circumstances relating to one’s
academic work. For example, the forgery of official signatures; tampering with official documents;
fraudulently adding or deleting information on academic and administrative documents; submitting a
falsified medical certificate
• Misconduct concerning academic works. For example, failing to acknowledge the source of material
in an assignment; quoting without the use of quotation marks even if the source is acknowledged;
• Plagiarism (see below); submitting work for assessment knowing it to be the work of another person.
• Misconduct in examinations. (see also 16.2 Exam Regulations below). For example, taking
unauthorised material into examinations permitting another student to copy answers in an
examination, exchanging notes or other information between students in an examination, removing
an examination paper from an examination room when it is specified that the paper is not to be
retained by the student.
15.3.4 Plagiarism
Plagiarism is the use of another person’s thoughts, ideas or words without properly acknowledging your
sources. The rules against plagiarism apply whatever the source of the work may be including maps,
photos, pictures, music, audio-visual material, documents or the work of another student whether printed,
written, stored on a computer, compact disk or memory stick or any other medium, found on the world
wide web or the internet.
It is a student’s responsibility to make sure that you acknowledge within your writing, or other
assessments, where you have “sourced” the information, ideas, facts etc. Severe penalties will apply to
students guilty of plagiarism. The basic principle is that students must not attempt to pass off the work of
another person as their own.
It is a student’s responsibility to safeguard your own work against plagiarism by others and to secure your
computers, files and notes.
Plagiarism is to be distinguished from inadequate and/or inappropriate attempts to acknowledge the
words, works or ideas of someone else, as for example when a student makes a genuine attempt to
reference their work, but has very poor referencing skills.
Some examples of plagiarism include (but are not limited to);
• reusing in whole or in part the work of another student. If two or more students collaborate on an
assessment each student must present only their own work in the final submission and where ideas
contributed by a collaborator are used they must be appropriately acknowledged and referenced.
• obtaining materials from the Web and submitting them, modified or otherwise, as one's own work
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• submitting work which is derived in whole or in part from the work of another person but which
has been changed in superficial respects possibly by mechanical means.
• copying any material from books, journals, study notes or tapes, the Web, the work of other
students, or any other source without indicating this by quotation marks or by indentation, italics
or spacing and without acknowledging that source by footnote or citation.
• Quotation without the use of quotation marks. It is a serious breach of these rules to quote another
person’s work without the use of quotation marks, even if you refer to the quoted source. The fact
that it is quoted must be acknowledged in your work.
• Significant paraphrasing e.g., several sentences, or one important sentence, which has wording
very similar to the source. This includes for example paraphrasing ideas in any form from books,
journals, study notes or tapes, the Web, the work of other students including student collaborators,
or any other source without acknowledging the source of those ideas by footnotes or citations. This
could include material copied from a source and acknowledged, but presented as the student’s
own paraphrasing. This applies even if the source is mentioned unless there is also due
acknowledgement of the fact that the source has been paraphrased.
• Any unacknowledged use of information or ideas
• Citing sources (e.g. texts) which you have not read without acknowledging the “secondary” source
from which the knowledge has been obtained.
Sources not Written in English
A common error, which often leads to plagiarism, is using sources that are NOT written in
English. At ICMS this is NOT allowed.
Any text directly quoted or paraphrased in a college assignment must have an official translation of the text
provided, including author’s name, date of publication, title of book or article (and journal or international
lectures, if applicable) and place of publication.
The text must be acknowledged in the List of References, as well as in the body of the
assignment, as with any other kind of reference. The text can be listed in the References list in the original
language; OR the text can be listed in the References list in English; specified ‘In Translation’.
Common Knowledge
It is not necessary to reference widely known common knowledge. Remember however, that what is
common knowledge to some might NOT be to others. Common knowledge is thus contextual!
Some examples of common knowledge could be:
• The Olympics brought many tourists to Sydney between 1999 and 2001.
• Koalas and kangaroos belong to a branch of the mammal family known as marsupials.
• Feng shui originated in China.
• Wasabi, a kind of horseradish with a hot flavour, is a popular accompaniment to sashimi.
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Collusion
A student colludes when he or she works without permission with another person or persons to produce
work which is then presented as work completed independently by the student.
Collusion includes, but is not limited to:
• writing the whole or part of an assignment with another person;
• using the notes of another person to prepare an assignment;
• using for an assignment the resource materials of another person that have been annotated or parts
of the text highlighted or underlined by that person;
• allowing another student, who has to submit an assignment on the same topic, access to one's own
assignment under conditions which would give that other student an advantage in submitting his or
her assignment
15.3.5 Penalties for Academic Misconduct
The severity of the penalty will be determined by whether there is a deliberate intention by the student to
submit work that is found not be their own, as their own. Where plagiarism has occurred, either through
ignorance or neglect, penalties will be incurred but to a lesser extent and may include re-submission of
work.
All suspected cases of plagiarism will be reported to the Executive Dean immediately, with any evidence
available.
The Executive Dean will meet with the student and the lecturer involved, separately and together. The
purpose of these meetings will be to determine, firstly, if plagiarism has occurred; and
secondly, if it has, to what extent. If plagiarism is determined the matter will be reported to the Academic
Disciplinary Committee for the imposition of a penalty.
Penalties may include:
• A warning;
• Loss of marks;
• A Fail grade;
• Suspension;
• Academic dismissal;
• For a graduating student, their award being withheld.
Students found to be guilty of deliberate plagiarism will receive a letter stating the penalty and the
reasons for it. Students may appeal the decision, in writing.
Where a student has been found guilty of submitting their own work that has been previously assessed as
part of another accredited course, then they will lose marks to the weighting of the assessment; i.e. if an
assessment worth 20% has been plagiarised, then they will lose 20% from their overall mark for the subject.
Where a student has been found guilty of plagiarism by lifting (stealing) items from a website or any other
written source, they will automatically fail the assessment, and in more serious cases, a fail grade may be
awarded for the subject, as determined by the Academic Disciplinary Committee.
Where a student has been found guilty of plagiarism by assisting another student to plagiarise, then they
will be subject to the same penalties as the plagiarist.
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15.3.6 Repeat Offences
Evidence of every breach committed is recorded on the student’s file. This document will be
signed by the student and copied to him/her. Repeated breaches will incur more serious penalties and a
second or subsequent offence in the same or another subject will normally result in a Fail grade for that
subject and possible exclusion or suspension from the course of study.
Assignment Declaration
All students’ assignment cover pages will contain this declaration:
I am aware of ICMS’s policy on plagiarism. This assignment does not breach those requirements nor has it
been previously submitted for evaluation contributing to any other subject or any other course at ICMS or
any other educational institution. The ideas and information that are not those of the writer have been
referenced accordingly, including personal communication. I have read the information available from the
ICMS Academic Handbook (link) and http://www.student.mq.edu.au/plagiarism/. I also agree to have my
assessment retained by ICMS electronically on file so future checks can be made for plagiarism.
Signed: _______________________________________
Student no:
_______________________________________
Failure to include a correct cover sheet with this signed declaration will result in a 5% loss of marks from
the assessment result.
15.3.7 Appeals and Grievances
See the College Policy on Academic Appeals and Grievances (Section 20.3)
15.4 Progression and Completion Requirements
Program rules constitute general regulations governing award of all undergraduate programs.
15.4.1 Class attendance and Unit of Study Completion
To be eligible for Unit of Study completion and therefore to receive a grade for a Unit of Study, a student
must attend all scheduled classes. If unavoidable and documented absences do occur a student must still
attend a minimum of 80% of scheduled class sessions. Should a student fail to attend at least 80% of
scheduled classes (for whatever reason), his/her academic record for that Unit of Study will receive ‘FR’ (Fail
Requirements) and a Point Grade result of 0.00 (refer to College Attendance Policy).
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15.4.2 Eligibility for Unit of Study Completion
To be eligible for Unit of Study completion and therefore the award of a passing grade, a student must meet
the all of the following requirements:
• attend a minimum of 80% of scheduled class sessions;
• complete and submit all assessment tasks specified in the Scheme of Work
• display acceptable behavior in class
Should a student fail to meet all Unit of Study completion criteria, his/her academic record will show ‘FR’ (Fail
Requirements) and a Grade Point of 0.0.
15.4.3 Repeating a Unit of Study
Satisfactory completion of a course of study at ICMS requires a pass in all specified Units of Study. Any Unit
of Study which is failed must therefore be repeated.
Students must normallyrepeat failed Units of Study at the first available opportunity.
If the failed Unit of Study is a pre-requisite for another Unit of Study, it must be repeated before the
subsequent Unit of Study can be attempted. A failed Unit of Study will be rescheduled at the earliest practical
time to minimise student inconvenience.
Full fees are payable for all repeated Units of Study. Payment must be received in full prior to enrolment.
The student’s cumulative GPA will be amended following successful completion of the repeated Unit of
Study.
15.4.4 Failing a Unit Three Times
Students who fail any Unit of Study are encouraged to meet with their lecturer and the Head, Learning &
Teaching Centre as soon as possible and the student should normally repeat the Unit of Study as soon as
practicable. A student who has failed a Unit of Study twice will be permitted to repeat that unit of study once
more..
NB: If a student fails a Unit of Study for the third time he/she is deemed to have failed program
requirements, and is not eligible for award of a qualification which requires that Unit of Study.
15.4.5 Withdrawal from a Unit of Study
Students may apply to withdraw from a Unit of Study by submitting a Request for Change of Program
(withdrawal) form to Student Services. If the application is approved and the student elects to withdraw from
a Unit of Study before the published Census date of each term (normally the end of week 3), he/she will not
receive any academic penalty and will be refunded tuition fees for that Unit of Study. The student will not
receive a refund for any texts or materials purchased.
If the student elects and is approved to withdraw from the Unit of Study between week 4 and week 13,
he/she will receive a Fail Withdrawn (FW) grade for that Unit of Study and will not receive a refund of any
tuition fees (refer to College refund Policy).
Australian student visa requirements require that international students be enrolled in a full time study load at
all times.
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15.4.6 Application to take an Additional Unit of Study
A student who wishes to take more Units of Study than are specified in the curriculum for a particular term
must apply in writing to Student Services. The student may also be required to attend an interview with the
Executive Dean to assess the student’s application. Permission to take more than a full-time load is at the
discretion of the Executive Dean.
Normally a student will only be permitted to enrol in an additional Unit of Study if his/her cumulative GPA is
3.00 or higher. The student will incur full tuition fees for the extra Unit of Study.
Continuing students must lodge requests prior to the commencement of term. New students may submit
requests during Week 1 of the term in consultation with the Executive Dean. Requests submitted after Friday
of Week 1 will not be considered.
15.4.7 Satisfactory Academic Progress
All students must maintain satisfactory academic progress. A student must pass at least one half of the Units
of Study taken over two consecutive terms (GPA>1.0) to maintain satisfactory academic progress. Failure to
maintain satisfactory academic progress may result in exclusion from the course. See Progression Policy
(Appendix).
15.4.8 Leave of Absence
Australian citizens or permanent residents may apply for leave of absence of no more than one term.
Applicants must submit a Request for Leave of Absence form to Student Services and attach a letter
detailing the reasons for their request. Applications for leave of absence must be lodged with Student
Services by the end of the term preceding the leave of absence.
The student will be required to attend an interview to assess his/her eligibility for leave of absence. If leave of
absence is granted, the student will receive a letter of confirmation from the Registrar.
A separate application for Leave of Absence must be made if an extension is sought. The maximum term of
leave of absence is two terms. Failure to re-enrol after two terms will result in cancellation of a student’s
enrolment, and he/she will be required to reapply for admission. ICMS cannot guarantee that re-admission
will be possible.
15.5 Course Completion and Articulation Requirements
15.5.1 Business Preparation Program
A student who has met the academic entry requirements but has not met the English language proficiency
requirement for entry into a Diploma, Associate Degree or Degree program may apply to enrol in the
Business Preparation Program (BPP) or Business Preparation Program Plus (BPP+), for which a lower
proficiency level is required. The student undertakes a one-term, intensive English language and, in BPP, an
introductory service studies program, preparing them for the linguistic demands of their course (refer to the
Business Preparation Program course curriculum). Upon successful completion of the BPP, the student is
eligible for continuation to the first term of their program. Students must receive a passing grade in Academic
and Business English to qualify for entry into a further program of study.
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15.5.2 Foundation Program
A student must pass all units of study in the Foundation Program at the first attempt to proceed to a higher
education award. The requirements for entry to the various programs are:
1. Bachelor Degrees - A pass all 10 Foundation Program subjects with a GPA of 2.5 or higher.
2. Diploma or Associate Degree - A pass all 10 Foundation Program subjects with a GPA of at least
2.0.
15.5.3 Higher Education Diploma of Hospitality Management, Diploma of Event Management,
Diploma of Tourism, Diploma of Property Management, Diploma of Retail Management, Diploma of
Sport Management
The duration of these Diploma programs is one year and comprises of 3 x 13-week terms. Students spend
the first two terms taking theory and practical training on-campus, and then undertake one term of offcampus
industry training.
A student will qualify for award of Diploma upon completion of the following program requirements:
• Passing all required units. Fail grades must be amended by Unit of Study retake;
• Has not failed any Unit of Study more than twice;
• Achievement of a pass result for the Industry Training program;
• Achievement of a (minimum) satisfactory result for the professional conduct assessment (See
section: Professional Conduct in Student Handbook for important details regarding the Professional
Conduct system);
• Fulfillment of all financial obligations to ICMS;
15.5.4 Diploma of Business Management
The duration of this Diploma program is one year and comprises of 3 x 13-week terms. Students spend the
first two terms taking theory and practical training on-campus, and then undertake one term of off-campus
industry training. The Diploma of Business may be taken as a general business qualification or with a
nominated specialization in Hospitality Management, Event Management, International Tourism, Property
Management, Retail Management or Sport Management
A student will qualify for award of the Diploma of Business Management upon completion of the following
program requirements:
• Passing all required units. Fail grades must be amended by Unit of Study retake;
• Has not failed any Unit of Study more than twice;
• Achievement of a pass result for the Industry Training program;
• Achievement of a (minimum) satisfactory result for the professional conduct assessment (See
section: Professional Conduct in Student Handbook for important details regarding the Professional
Conduct system);
• Fulfillment of all financial obligations to ICMS;
15.5.5 Associate Degree of Business
The duration of the Associate Degree of Business program is two years and comprises 6 x 13-week terms.
Students spend the first two terms taking theory and practical training on-campus, two terms of off-campus
industry training, then return for a further two academic terms. If a student withdraws from ICMS after
successfully completing all program requirements the student is eligible for award of the Associate Degree.
A student will qualify for award of Associate Degree of Business upon completion of the following program
requirements:
• Passing all required units. Fail grades must be amended by Unit of Study retake;
• Has not failed any Unit of Study more than twice;
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• Achievement of a pass result for the Industry Training program;
• Achievement of a (minimum) satisfactory result for the professional conduct assessment (See
section: Professional Conduct in Student Handbook for important details regarding the Professional
Conduct system);
• Fulfillment of all financial obligations to ICMS;
15.5.6 ICMS Bachelor Degrees
A student will qualify for award of Bachelor of “Specialisation” or Bachelor of Business with or without a
specified major upon completion of the following program requirements:
• Passing all required units. Fail grades must be amended by Unit of Study retake;
• Has not failed any Unit of Study more than twice;
• Achievement of a pass result for the Industry Training program;
• Achievement of a (minimum) satisfactory result for the professional conduct assessment (See
section: Professional Conduct in Student Handbook for important details regarding the Professional
Conduct system);
• Fulfillment of all financial obligations to ICMS;
15.5.7 Articulation from the Associate Degree of Business into the Bachelor of Business
Administration (BBA)
Graduates from the Associate Degree of Business program must meet the following criteria to become
eligible for continuation to the third year program and entry to the BBA:
• Achievement of a cumulative GPA of 2.50 or higher;
• Has not failed any Unit of Study more than twice;
• Successful fulfillment of all other program and financial requirements of the Associate Degree
15.5.8 Bachelor of Business Administration in: Hospitality Management; Event Management;
International Tourism; Property Services Management; Retail Services Management; Sport
Management
The Bachelor of Business Administration is awarded by Macquarie University and the requirements for
completion are specified by the University. General requirements include:
• Satisfactory completion of the ICMS Associate Degree of Business
• Passing all required units in year 3. Fail grades must be amended by Unit of Study retake;
• Has not failed any Unit of Study more than twice;
15.6 Withdrawal from a Program of Study
15.6.1 Australian students
Australian students may apply to withdraw from a program of study by following the steps below:
• Student submits to Student Services a written statement of their intent to withdraw from the course
• Registrar issues the student with an academic transcript for all Units of Study completed and
processes a refund of fees as required (refer to Refund of Fees Policy).
• Student will be required to hold an exit interview with a nominated College staff member. Student
Services will facilitate this exit interview process.
• A student who decides to withdraw from a course prior to completion of all course requirements has
a maximum period of up to two years from the date of their letter of withdrawal to recommence
studies at ICMS. After this two-year period, students will be required to reapply for admission to
ICMS.
• Associate Degree graduates may apply to continue to Year 3 as an articulated student within a
period of two years.
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15.6.2 International Students
International students may apply to withdraw from a program of study by following the steps
below:
• Student submits to Student Services a written statement of their intent to withdraw from the course.
• The Registrar will notify the Department of Immigration and Citizenship (DIAC) of the withdrawal and
DIAC may cancel the student’s visa.
• Student Services will issue the student with an academic transcript for all Units of Study completed,
a letter of release if eligible and requested, and a refund of fees as appropriate (see Refund of Fees
Policy).
• Student will be required to attend an exit interview with a nominated College staff member. The
Registrar will facilitate this exit interview process.
• A student who decides to withdraw from a course prior to completion of all course requirements has
a maximum period of up to two years from the date of their letter of withdrawal to recommence
studies at ICMS. After this two-year period, students will be required to reapply for admission to
ICMS.
• Associate Degree graduates may apply to continue to Year 3 as an articulated student within a
period of two years.
15.6.3 Letter of Release for International Students
International Student Visa regulations require international students to remain with their education provider
for a minimum period of six months (or in the case of short programs, until course completion). If a Letter of
Release is required, the student must present to Student Services a Letter of Offer from another provider
and/or provide evidence of extenuating circumstances.
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SECTION 16
Assessments, Examinations and Grading
16.1 Assessment
16.1.1 Submission of Assignments
Assignments must be submitted by the due date. Application for late submission of an assessment should be
made by obtaining a Request for Assessment Extension form, available from Student Services, no later than
two days before the due date.
A student is required to state the reason for his/her request, and attach any supporting documentation. The
form must be submitted to the Unit of Study lecturer who will recommend for or against granting of
extension..
If the request for extension is denied, the student must submit the assessment by the due date, or the
assessment will be subject to grading penalty. The Unit of Study lecturer will not accept an application for
extension after the due date,
Assessments can only be accepted by the Unit of Study lecturer in class. In exceptional cases, and with prior
approval, assignments may be submitted to the lecturer at the Faculty Office between 8:30am and 5:00pm
from Monday to Friday. Assessments handed in after 5:00pm will be considered as next-day submissions.
Assessments received by the Academic Office will be stamped with the time and receiving staff member’s
name.
Assessments will not be accepted by Reception or Student Services.
Students may not submit an assessment at the Faculty Office if the office is unattended. Application for
special consideration due to illness or misadventure should be made following the procedure for
supplementary assessment due to absence or misadventure.
Assessments submitted after the due date and without proper approval will be subject to the following
penalties:
Day’s overdue Penalty Maximum achievable result
one 5% 95%
two 10% 90%
three 15% 85%
four 20% 80%
five 25% 75%
six 30% 70%
Seven or more Automatic assessment failure 0%
Please note that Saturday and Sunday are counted as two full days within the penalty schedule.
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16.1.2 Supplementary Assessment due to Absence or Misadventure
Unexcused absence from any assessable task such as a class quiz, presentation, examination or
assignment submission does not warrant a supplementary assessment, and a student will be given a grade
of zero for that assessment and may be given a “Fail Requirements” (FR) grade for the Unit of Study (see
15.4.2 Eligibility for Unit of Study Completion).
An excused absence warrants an opportunity for a supplementary assessment or late submission of an
assignment. The following scenarios constitute an excused absence, following authorisation by the Registrar
or Executive Dean:
Please Note: Formal Leave of Absence is only required where a student is absent for a whole term. No
formal request for leave of Absence is required for period less than a term.. Students are responsible for
their own attendance and need not apply for short absences However it is most important for students to
keep in mind the College’s attendance policy which requires each student to attend at least 80%of classes in
each Unit of Study Attendance lower than 80% will result in a FR (Fail Requirements) grade for a Unit of
Study.
Genuine illness. Normally the college only requires a medical certificate after the first day of illness.
However, in the instance of a student missing an assessment task, or submission deadline, a medical
certificate is compulsory and must be obtained from a registered doctor. The medical certificate must explain
the debilitating nature of the condition suffered by the student and the period during which the condition
affected the student’s performance. In the case of a missed assessment task, the certificate must be
submitted to Student Services at least five days prior to the next scheduled supplementary assessment
session (see below). In the case of missing a submission deadline, students must apply for late submission
immediately upon return to college, at Student Services;
Illness over an extended period. In the instance of a student suffering illness over an extended period, thus
affecting his or her performance such that academic achievement is poor, the student may submit a medical
report to seek special consideration for supplementary assessment. The medical report is a signed
statement on letterhead stationery from the College nominated doctor, explaining the debilitating nature and
likely duration of the condition. The report will be taken into account when assessing the student’s eligibility
for special consideration. The student may be required to attend an interview with the Registrar to assess the
genuineness of his or her claim
Genuine misadventure. A student citing misadventure such as personal or family crisis, motor accident etc.,
for absence from an assessment, late submission of an assessment, or poor performance in an assessment
or examination, must submit testimonial of such to Student Services immediately upon the student’s return
from absence, or prior to the assessment. The Registrar may request the student to attend an interview to
ascertain the genuineness of his or her claim. Applications for special consideration may be accepted if
submitted immediately following an assessment where there is insufficient time to apply prior, but not after
the student has received his or her result for that assessment.
Upon submission of documentation, the student is required to complete a Request for Supplementary
Assessment form at Student Services. The student will be advised whether their request has been approved
or rejected. If approved, the student must attend the next scheduled session.
Supplementary assessment sessions are held at ICMS on the Saturday following Week 4 and Week 8 and
Tuesday of Week 12 of each term. A student who misses an assessment must apply for supplementary
assessment no later than five days following the due date of the assessment task, and no later than 7 days
prior to the next scheduled session (i.e. Friday of Week 3, Friday of Week 7 or Wednesday of Week 11).
Students must provide evidence (e.g. Medical Certificate). If a student applies after the next scheduled
session, or does not attend the session required, a zero grade will be awarded for the assessment.
16.1.3 Supplementary Final Assessment
Supplementary final assessments will only be granted in extenuating circumstances (see 13.1.2
Supplementary Assessment due to Absence or Misadventure).Supplementary final assessments normally
take the form of an examination. An assignment may only be given as a supplementary assessment for a
student who is unable to attend ICMS for an examination due to immediate departure for industry training or
following completion of studies. Application for distance supplementary assessment must be made in writing
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to the Registrar (via Student Services), and the student is required to submit a copy of his/her flight ticket
and/or contract of employment.
Supplementary final examinations will be held during O-Week of the succeeding term. Attendance is
compulsory, and continuation or graduation will not be permitted unless a supplementary assessment is
successfully completed.
The maximum Unit of Study mark awarded for a Supplementary Assessment is 70%. The mark for a
Supplementary Assessment will replace any original mark achieved in the Unit of Study.
16.2 Examinations
The Registrar is responsible for the administration of all official examinations, and Student Services conducts
the examinations. The normal examination period commences in Week 13 of each term.
16.2.1 Examination Regulations
Materials permitted in the examination room
Students must provide their own writing implements and other materials specified by the Unit of Study
lecturer. ICMS does not provide any materials that are designated for students to provide. The examination
supervisors will check each permitted item. The following materials are permitted in the examination room:
• Pens and highlighters for writing on examination paper;
• Pencils – only permitted for workings or where the answer sheet requires (e.g. scantron);
• Other items permitted by the Unit of Study lecturer – these are specified on examination cover page;
• IATA exam rules will apply for students in the Tourism program where applicable.
Materials not normally permitted in the examination room
These include:
• Mobile phones
• Dictionaries – students are not permitted to bring English or bi-lingual dictionaries in book or
electronic form. One English dictionary will remain at the Supervisor in Charge’s desk for BPP
students to reference during reading time. All other students are not permitted dictionary reference;
• Textbooks, writing books and other reference material. If permitted by the Unit of Study lecturer (as
specified on the examination cover page), texts and reference materials must fit onto the
examination table – placing of materials on the floor is not permitted;
• Calculators, computers, electronic organisers and diaries, , pagers, and any other electronic or text
retention device. If permitted by the Unit of Study lecturer (as specified on the examination cover
page), calculators must be silent, non-programmable, self-powered, and no larger than
approximately 9cm by 15cm;
• Writing paper, tissues, blotting paper, liquid paper;
• Handbags, bags, backpacks, mobile phones, purses, wallets, and pencil cases must not be taken to
the desk. All Unit of Study related materials must be left, at the student’s own risk, outside the
examination room;
• Food or drink (excluding water).
Any unauthorised materials will be confiscated by the Supervisor in Charge. Confiscation may occur at any
time during the examination period. Confiscated materials may be returned to the student immediately
following the examination, or may be retained and forwarded to Student Services for evaluation if misconduct
is suspected. The Registrar will return the item after the incident is resolved.
Student identification
Students must bring their student identification card to each examination. The card must be placed on the
table, in view of the Supervisor. If the student identification card is not available, then the student must
provide another means of identification with his or her photograph and signature. If a student cannot produce
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a student card (or acceptable photo identification alternative) they will not be admitted to the examination
room and cannot sit the examination.
Entry into examination room
Prior to commencement of an examination, the doors will be opened and the Supervisor in Charge will
announce that students may enter the examination room. Students must enter the hall silently and fill desks
from the far end of the room, to allow for late students to be seated close to the entry.
Grooming and Attire
Full College grooming standards apply for all examinations including makeup examinations for missed
assessments and any other examinations held on weekends.
Reading time
Ten minutes of reading time will be allocated before the exam commences. During this time students must
not write on, or mark in any way, the examination paper. Students are permitted to raise their hand and the
Supervisor in Charge will attend to individual questions. Questions relating to subject matter are not
permitted. Students may ask questions if they believe:
That text is unreadable
Questions or pages are missing
A question is incomplete.
The Supervisor in Charge will consult the Unit of Study lecturer who will be located at the supervisor’s desk.
The Unit of Study lecturer will not be available to attend to student questions. The Supervisor in Charge will
announce completion of reading time, and commencement of the examination. At this time, students may
commence writing and questions are no longer permitted.
Late students
The door will be closed when the examination begins. Any student arriving late to the examination will be
seated close to the entry. The student’s name will be noted by the Supervisor in Charge, and reported to
Student Services. If a student arrives after the first student has submitted their examination paper and left
the hall, he or she will not be permitted to sit the examination and will be required to see the Registrar
immediately. Unexcused lateness for an examination, resulting in a student being unable to attend, will result
in a zero grade being awarded for that examination (refer to 16.1.2 Supplementary Assessment due to
Absence or Misadventure for special consideration application).
Communication during the examination
Students are not permitted to communicate with each other in any manner from the time of entry until leaving
the examination. Students wishing to speak with the Supervisor in Charge should raise their hand and wait
for attention.
Leaving the examination room
Students leaving the examination room are required to leave all paper on the desk, including any scribble
paper, and depart silently. Students who leave the examination room before the end of the examination
without permission are not permitted to re-enter the examination room. Students seeking permission to leave
the examination room are required to raise their hand and wait for a supervisor. If permission is granted the
student will be accompanied and their name, student ID and time of exit and re-entrance will be recorded.
Cut-off time
Ten minutes before the end of the examination the Supervisor in Charge will announce that students are no
longer permitted to leave the hall until the end of the examination. This rule includes students who have
completed the exam and allows for students who have not yet finished, to make the most of the remaining
time without disruption. All students are required to stay seated and wait until the Supervisor in Charge
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announces “stop writing”. At this point, students are required to wait until collection of their examination
paper, including all paper on the desk, before silently leaving the examination room.
Misconduct during examinations
If the Supervisor in Charge believes that:
(a) a student disturbs or disrupts other students during an examination; or
(b) a student is cheating,
the Supervisor will confiscate any prohibited materials and the examination paper, and instruct the student to
leave the examination room immediately and attend Student Services. The Supervisor in Charge will
complete an Examination Incident Report, which will be used in the evaluation of the incident. The incident
will be referred to the Executive Dean, who will request the student to attend an interview. Following this
interview the Executive Dean will determine if a case exists that supports misconduct and if so the incident
will be referred to the Academic Disciplinary Committee. The Registrar will advise the student of the outcome
of the evaluation within two days of receiving the incident report.
The Academic Disciplinary Committee is comprised of:
• Executive Dean (Chair)
• Each Head of School
• Head, Masters Programs
16.2.2 Examination Clashes
Students with an examination clash must notify Student Services no later than one week (seven calendar
days) after the exam timetable has been released. A student may apply for examination rescheduling by
contacting Student Services. The examinations will be rescheduled so that the student can attend both
examinations at a time nominated by Student Services. Failure to attend the advised rescheduled session
will result in a Fail (F) grade for the Unit of Study.
Failure to advise Student Services of a clash will result in cancellation of that student’s examination
attendance, and an incomplete grade (I) being shown on the student’s academic record. The student will be
required to attend a supplementary examination.
Examinations will not be rescheduled for students who have two exams on the one day.
16.2.3 Examination Timetable
The examination timetable is published at least three weeks prior to the examination date and is posted in
the student section of ICMS website. The timetable shows the date, time and location of every examination.
If a lecturer has allocated an alternative assessment method, the due date will not appear on the
examination timetable. Except where approved by the Registrar (via Student Services), students may not
take an examination at any time other than the date and time specified on the timetable. Students must take
full responsibility for reading and adhering to examination timetables. Missing an examination due to
misreading the timetable does not warrant opportunity for supplementary assessment and, in such cases, a
student will receive a zero mark for that examination.
16.2.4 Archiving examinations, assessments and Attendance books
All examinations are reviewed and approved by the Executive Dean before the examination period, and
copies of these are retained and archived by Student Services. Copies of all assessable tasks are archived
at the completion of each term and are kept for a period of ten years.
The completed final student examination scripts are submitted to Student Services after the papers have
been marked by the lecturer and reviewed if necessary. Scripts are stored in coded boxes on-campus for a
minimum period of one year and are destroyed upon completion of the archive period.
Class attendance logbooks are stored for the regulation period.
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16.3 Academic Grading System
16.3.1 Grades and Associated Grade Point
For Units of Study offered at the International College of Management, Sydney, the table below shows the
grade awarded at each level of achievement for an individual Unit of Study.
Standardised Mark Grade Grade Point
90-100 HD 4.0
80-90 D 4.0
65-80 Cr 3.0
50-65 P 2.0

16.3.3 GPA Calculation
The GPA is calculated using the number of credit points for the Unit of Study and the Grade Point for the
letter grade achieved. The table below shows an example of the calculation method.
Example Unit of Study I
Example Unit of Study II
Unit of Study BBA 121 Unit of Study RDM 121
Credit points 3 Credit points 3
Grade achieved P Grade achieved HD
Grade Point 2.0 Grade Point 4.0
3 x 2.0 = 6.0
credit points for multiplied by grade point for equals point grade
BBA 121
P
3 x 4.0 = 12.0
credit points for multiplied by grade point for equals point grade
for RDM 121
HD
18.0 ÷ 6 (3+3) = 3.0
Sum grade points divided by total credit points equals grade point
(6+ 12.0) average
Comments relating to the student’s academic status for each term are noted at the end of the academic
record.
16.3.4 Comparison Between Old and New Scales
Percentage Old Grade Old Grade Percentage New Grade New Grade
Point
Point
90 – 100 A 4.00 90 – 100 HD 4.0
87 – 89 A- 3.70
83 – 86 B+ 3.30 80 - 89 D 4.0
80 – 82 B 3.00
77 – 79 B- 2.70 65 – 79 Cr 3.0
73 – 76 C+ 2.30
70 – 72 C 2.00 50 – 64 P 2.0
67 – 69 C- 1.70
63 – 66 D+ 1.30
60 – 62 D 1.00
0 – 59 F 0.00 0-49 F 0.0
16.3.5 Statement of Results (Academic Transcript)
An Academic Transcript is the official record of a student’s performance at ICMS.
What is Included in the Academic Transcript?
The Academic Transcript lists the following information:
• term and associated Unit of Study codes and names
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• overall percentage mark and letter grade achieved for each Unit of Study
• grade point value and credit points for each Unit of Study
• GPA for all Units of Study
• cumulative GPA indicating the student’s progressive academic achievement through the program.
• Comments relating to a student’s academic progress (with specific Unit of Study reference as
required), industry training, Professional Conduct performance and Community Contributions are
noted at the end of the Academic Transcript.
All Academic Transcripts are issued by Student Services. Two official Academic Transcripts printed on
security paper and showing the student’s achievement for each completed component of the program, are
issued to students upon exit or graduation from ICMS. The official Academic Transcript bears the signature
of the Registrar and Executive Dean.
A student leaving ICMS either by graduation or withdrawal will receive an official academic transcript
approximately four to six weeks after completion of their studies. A student who has been dismissed from
ICMS for non-payment of fees or misconduct will not receive an official academic transcript.
An interim statement of results is issued electronically via the student portal in Avantis, upon completion of
each term. The interim statement of results is not valid for academic credit transfer application.
Student Services is unable to issue an academic transcript in the following circumstances:
• Where an off-campus student has not provided accurate contact details;
• Where a graduate or withdrawn student has not provided accurate contact details;
• Where a student has failed to meet all financial obligations to ICMS;
• Where an international student has failed to pay sufficient funds into their operating account to reach
the minimum of AUD500.00;
• Where a domestic student has failed to maintain an accommodation bond of AUD500.00.
After receiving two official academic transcripts upon completion of any program of study at ICMS, a student
will be required to pay $30.00 for additional copies plus postage charges. A student wishing to apply for
advanced standing with another education provider must purchase an official academic record from Student
Services, which will be sealed, stamped, and posted directly to the education provider by Student Services, if
required.
16.4 Special Consideration Policy
Preamble
ICMS is committed to equity and fairness in all aspects of its learning and teaching. ICMS recognises that
there may be circumstances where a student is prevented by unavoidable disruption from performing in
accordance with their ability.
This policy will support students who experience serious and unavoidable disruption that prevent them
reaching their usual demonstrated performance level.
Circumstances in Which the Policy Will Apply:
Where an event occurs that:
Could not have reasonably been anticipated, avoided or guarded against by the student
AND
Was beyond the student’s control
AND
Caused substantial disruption to the student’s capacity for effective study and/or completion of required work
AND
Substantially interfered with the otherwise satisfactory fulfillment of unit or program requirements
AND
Was of at least three (3) consecutive days duration within a study period and/or prevented completion of a
formal examination.
Page 113

Note: A problem of no more than 3 days duration will be defined as an acute problem and is not covered by
this policy except where that problem caused a final examination to be missed.
The occurrence of an acute problem during term is dealt with by discussion between the lecturer and the
student.
The Policy Outline
Special Consideration is intended for a student who is prevented by serious and unavoidable disruption from
completing any unit requirements in accordance with their ability.
All students have the right to submit an application for Special Consideration.
For an application to be valid, the student must have been performing satisfactorily in the unit prior to
experiencing serious and unavoidable disruption.
All applications will be considered on a case-by-case basis and full consideration will be given to the
particular circumstances of the individual student.
Original documentation relating to a Special Consideration application is to be filed on the student’s central
file in Student Services. No copies are to be made of any of the documentation submitted by a student.
Special Consideration applications must be supported by evidence to demonstrate the severity of the
circumstance(s) and that substantial disruption has been caused to the student’s capacity for effective study.
Special Consideration applications must include specific details of how the unavoidable disruption affected
previously satisfactory work by the student.
Circumstances Not Covered by the Policy
These unacceptable grounds include, but are not limited, to:
• Routine demands of employment
• Routine family problems such as tension with or between parents, spouses, and other people closely
involved with the student
• Difficulties adjusting to College life, to the self-discipline needed to study effectively, and the
demands of academic work
• Stress or anxiety associated with examinations, required assignments or any aspect of academic
work
• Routine need for financial support
• Routine demands of sport, clubs and social or extra-curricular activities
Conditions existing prior to commencing a unit of study are not grounds for Special Consideration. The
student is responsible for managing their workload in light of any known or anticipated problems. The student
is responsible for contacting Student Services or the Academic Learning Centre if they have a chronic
condition.
Any chronic learning disability must be declared, and supported by independent professional advice, at or
before initial enrolment if special arrangements for examinations or other assessments are to be requested
The Dean is responsible on behalf of Academic Senate for taking Special Consideration into account when
assessing the student’s academic performance.
There are other circumstances such as sporting commitments for elite professional athletes, service in the
army reserve and so on that we probably need to consider and perhaps have a formal policy adopted.
Page 114 ICMS Handbook Version 10/07/2012

SECTION 17
Graduation
Graduation ceremonies are held in June and September/October each year for Macquarie BBA students and
in September each year for ICMS students. Awards are conferred to candidates completing their studies in
the preceding terms. It is a student’s responsibility to register for graduation and unless a student registers
for graduation at least one month before the date of the graduation ceremony, the student may not be
included in the event. Registration can be made on the College website or by emailing the Registrar.
Students who have substantially completed their Program but not fully met the requirements for graduation
will receive an email stating any program requirements the student must complete before becoming eligible
for the award. If a student does not meet such requirements prior to graduation day, he/she will not be
permitted to attend the ceremony, and will not receive a testamur on that date.
17.1 Academic Dress
All graduands wear academic dress consisting of the relevant academic gown and trencher (academic cap).
Degree graduands wear hoods with the colour of their degree. Formal business attire or National costume is
to be worn with the academic dress. Graduands are required to take full responsibility for collection and
return of gowns, and ICMS will provide advice in this regard.
17.2 Student Name to be used on the Testamur
Only a student’s legal name will be used on the testamur. All students who are eligible to graduate are
required to register their personal details, including their legal name as verified by a birth certificate,
passport, student visa or other acceptable legal documentation, and eligibility for graduation, via the College
website before graduation. The testamur will quote the name as listed on the student’s birth certificate,
passport or student visa. The Registrar may require the student to provide a certified copy of his or her birth
or marriage certificate, or deed poll as evidence of true name or name change. Colloquial names, or
abbreviations, or initials of surname are not permitted. A student’s appellation (such as Mr, Miss, Ms, Dr etc.)
will not be recorded on the testamur.
17.3 Replacement Testamur
Replacement of a testamur is permitted only when a student completes a statutory declaration declaring loss
the original or irreparable damage. A damaged testamur must be returned to Student Services before a
replacement will be issued. If an original testamur is lost, and is subsequently located after receiving a
replacement, the original must be returned to Student Services. Replacement testamurs showing a new
name following a name change will only be issued on receipt of legal documentation attesting to the name
change, and surrender of the original testamur. Any replacement testamur in a new name will note that it is a
re-issue of a testamur originally issued in another name. The original testamur will be destroyed.
Each testamur has a code number printed at the base, and any replacement testamur will bear the same
code number. The cost of replacement varies according to the timeframe in which the student requires the
new testamur.
Page 115

SECTION 18
Industry Training
Industry Training is “paid or voluntary employment in industry” and provides students with an opportunity to
experience the workplace; to make a positive, professional impression upon their chosen industry; to apply
and broaden the skills acquired at College; and to develop a network of industry contacts.
Industry Training is managed by the Industry Training and Development department and is a compulsory
component of all programs. The Industry Training period is approximately four months (600 hours) for the
Diploma programs or eight months (1200 hours) for the Associate Degree and Degree programs.
Industry Training is assessable. A workplace supervisor will complete two performance reports and students
must complete workplace assignment(s). Students must meet the assessment requirements to successfully
complete the Industry Training component of the award program.
18.1 Industry Training Preparation Program
Students undertake a preparatory program before going out on Industry Training so that they are fully
equipped to enter the workforce. This program includes taking part in workshops, preparation of resumes
and individual pre-placement/interview meetings with Industry Training staff. Participation in this preparatory
program is compulsory and failure to do so will render a student ineligible to undertake industry training.
Full details and requirements of the Industry Training program can be found in the Industry Training
Handbook, available on the student website.
18.2 Taking Leave during Industry Training
Any leave during Industry Training must be approved by both the employer and the Industry Training
Manager, and students are not permitted to take leave at the commencement of the Industry Training period.
18.3 Industry Training and Transfers/Program Changes
Any students transferring to ICMS or changing programs and wishing to undertake Industry Training should
contact the Industry Training team during Week 1 of term.
For further details about industry training please see the current year Industry Training handbook,
which can be downloaded at the college website.
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SECTION 19
Student Records
All dealings between a student and ICMS are considered confidential. ICMS shall not disclose any
information, verbally or in writing, to any party other than the student without written authorization. Upon
written request from the student, the Registrar will release particular information contained in the student file
to another party. All student records and other student information collected or generated by ICMS are
protected by the College Privacy Policy.
19.1 Content of Student Records
During a student’s enrolment, paper copies of admission and academic records are placed into a locked file
located in Student Services. (see below for electronic data storage)
A student academic record may contain, but is not limited to, the following:
• Academic record (the record of a student’s academic results, professional conduct performance, and
industry training achievement);
• Statement of attendance;
• Statement of attainment (list of competencies achieved);
• Examination results;
• Class attendance log books;
• Industry training performance reports.
A student personal record may contain, but is not limited to, the following:
• Application form plus all supporting documentation (high school transcripts, university and college
transcripts, character and professional references, medical certificates, letter of application);
• Correspondence pertaining to a student’s professional conduct;
• Correspondence relating to any academic appeal, grievance or special consideration application;
• Certificate of achievement for extra-curricular activities.
19.2 Student Access to Their Records
Students may request copies of documents contained in their file from Student Services. A student may
peruse records in his or her file after notifying the Registrar of their request, and must do so during office
hours, within Student Services.
19.3 Electronic Data Storage
ICMS maintains data on all student enrolments, academic performance, professional conduct and industry
training on a customised electronic database (Avantis). The database is backed-up daily, weekly, and
monthly via the main file server. Each monthly back-up is taken off-campus and locked in a fireproof safe. An
annual back up (by calendar) replaces the monthly back-up tapes at this off-site location. Academic records
are archived in this format indefinitely.
Page 117

SECTION 20
Policies
20.1 Attendance Policy
Attendance at all scheduled theory and practical classes, guest lectures, official College meetings, and
additional classes scheduled to make up those missed by public holidays etc, is compulsory for all students.
Attendance is marked at the commencement of each session. Each absence from scheduled classes is
noted and excessive absence from class, inclusive of illness (with or without medical documentation), will
place a student's academic status in jeopardy. Unexcused class absence will also result in a deduction of
professional conduct points (refer to the Student Handbook for clarification of the Professional Conduct
System).
The Executive Dean may refuse a final examination for a Unit of Study if a student's attendance falls to 80%
or lower. In such a case the Unit of Study must be repeated at the student's expense. A student who
demonstrates excessive absence following counseling will be subject to enrolment cancellation.
Late arrival at any scheduled class will be recorded and the time lost will be deducted from a student’s
attendance record. For example arriving at class 30 minutes late will result in a recorded absence for 25% of
that (2 hour) class.
20.2 Ethics Policy
Description
Owner
The ICMS Ethics Policy governs all research and teaching activity that involves human subjects.
Executive Dean
Approved Executive Dean ; 23 September 2008
Review date July 2012
Related policies
1. Purpose and Context
The ICMS Ethics Policy governs all research and teaching activity that involves human subjects. The policy
specifies the need for ethical conduct in ICMS research and teaching practice for individual researchers
(academic and non-academic staff), teaching and non-teaching staff, and students and within research and
teaching projects.
It is the responsibility of each individual researcher, teacher (academic and non-academic staff) or student to
ensure that their research and teaching projects comply with relevant legislation, external and internal
guidelines and policies. ICMS will review and approve each application to undertake research activity or
teaching activities which involve collecting information from or about clients or otherwise using clients as the
Page 118 ICMS Handbook Version 10/07/2012

“subject”. Formal review and approval seeks to minimise the risks and danger inherent in undertaking
research or activities that involve human subjects.
2. Definitions
Key definitions for research ethics are outlined in the AVCC National Statement on Ethical Conduct in
Human Research (2007). The terms include the following.
Integrity
Respect for persons
Beneficence
Justice
Consent
Design of research
protocols
Proportion of
burden/benefit
Ethical inadequacies
Scientific
inadequacies
Information
protection
Public scrutiny
"...Commitment to the search for knowledge, to recognised
principles of research conduct and in the honest and ethical
conduct of research and dissemination and communication of
results."
"...regard for the welfare, rights, beliefs, perceptions, customs
and cultural heritage, both individual and collective, of persons
involved in research."
"The researcher must minimise risks of harm or discomfort to
participants and maximise benefits.”
"A researcher must not impose on particular groups; benefits and
burdens must be balanced."
"Consent (informed and voluntary) must be obtained from
research subjects."
"The dignity and wellbeing of the participants is more important
than the benefits to knowledge of the research."
"Balancing the risks and benefits to the participant. High risk (or
burden) should be accompanied by high benefit, while no benefit
is justly balanced by minimal risk. Research must be stopped or
modified if risks outweigh benefits."
As significant as scientific inadequacies.
These have ethical implications. Inadequate scientific merit
wastes resources and subjects participants to risks.
When collecting, storing, accessing, using, or disposing of
information, privacy, confidentiality and cultural sensitivities must
be respected.
Results must be published.
Source: UTS, Bell Program for Ethical Practice and Study
3. Statement
All ICMS, research activities and teaching which involves clients as the “subject”, must meet Ethical
Standards and Conduct in the Practice of Human Research (ESCPHR). The ICMS approach to managing
research ethically, is shown in Figure 1.
Page 119

ICMS Research Ethics Project Management
Governing Principles
Identify, log and
manage all
research projects
Apply stringent
in-house
application
procedures
Compliance with
Government and
regulatory
requirements
On-going ethics
review and
annual reporting
Secure storage
facilities and
management of
research data
Figure 1: ICMS Governing Principles for Research Ethics
Meeting ethical standards in research begins before the research project starts and ends long after the
research project has finished. All research conducted by ICMS staff and students requires approved by the
College ESCPHR Committee.
Policy Enactment
To accomplish the required Ethical Standards and Conduct in the Practice of Human Research (ESCPHR)
the Ethics Policy draws on three tools to guide, assess and approve research activity. The ESCPHR tools
are:
1. ESCPHR Guidelines. The Guidelines provide specific information sources, review procedures and
application forms for research activity approvals.
2. ESCPHR Application Form. The Application must be completed to seek and obtain approval for
research activity. Each Application provides detailed information on the research activity, participants
and ethical procedures
3. ESCPHR Committee. The Committee will provide guidance and feedback on and approval for
individual research applications. The ESCPHR Committee will meet monthly to review applications.
Information concerning the ESCPHR Guidelines, Application procedures and forms and Committee will be
available on the ICMS staff intranet. Applications and approvals will be made via electronic and paper
submissions.
Compliance Areas
Research applications must demonstrate compliance with established standards for conduct that apply to
human research. Standards specify specific codes of conduct for research processes and procedures in
several areas, which include:
1. Research involving adults, children and minority groups (such as the disabled, aged, Indigenous
Australians and those considered vulnerable
2. The collection, retrieval and storage of research data;
3. The type, quality and quantity of research data gathered;
4. Data obtained from government agencies.
4. Procedures
ESCPHR levels of research approval
The ESCPHR Committee approval levels are as follows.
Page 120 ICMS Handbook Version 10/07/2012

Level 1 ESCPHR Approval
Level 1 research approval is acceptable where:
• A particular subject involves a number of students undertaking similar research projects, the course
coordinator may wish to seek ethics approval for the subject as a whole;
• Research which involves surveys using anonymous questionnaires where there is no coercion to
participate;
• Research which involves simple assessments normally carried out in the classroom or laboratory,
provided adequate protocol/safety procedures are used and the points in this document and the
attached guidelines are taken into account, should not normally need ESCPHR approval;
• Some activities, such as investigative journalism, which normally involve interviewing people and
collecting information but are not considered 'research' as such. Activities such as these may be
more readily dealt with through the appropriate professional codes and guidelines.
Note: Anonymous research is research in which the identity of subjects/participants cannot be linked to their
response in any way.
Level 1 approval requires that the research project is documented and approved by the ESCPHR Director.
Documentation entails teacher and/or student project details, a copy of the Unit Outline and a statement of
research outcomes.
B. Level 2 ESCPHR Approval
Level 2 research approval is required where teacher/staff/student research projects will involve:
• Direct interventions with humans which may have significant consequences for them (e.g. questions
about sexuality or cancer could have significant effect on some people because of their own or
family experience, changes of treatment protocols, and teaching interventions);
• Significant issues of privacy (e.g. access to medical records or the collection of sensitive
information);
• Another institution which requires formal ethics approval from UTS (e.g. schools and nursing
homes);
• Significant ethical issues (e.g. conflict of interest and deception);
• Using subjects with whom he or she has an existing or prior relationship, such as student, employee,
or family member
Level 2 research approval requires a full ESCPHR Application and approval to conduct research. Research
clearance is granted internally in consultation with the ICMS Ethics Committee.
C. Level 3 ESCPHR Approval
Level 3 research approval reflects similar characteristics to Level 2 however, entails postgraduate
qualifications. Where Macquarie University has primary responsibility for the ethics approval, approval is
sought through the Ethics Committee at Macquarie University. ICMS does not currently conduct
postgraduate research.
Requirements for ESCPHR Applications
Research activities may or may not require ethics approval through the formal ESCPHR Committee. The
following distinctions between project types and project approvals are made:
a) Undergraduate research activity that is conducted as part of an ICMS and/or Cesar Ritz award;
b) Undergraduate and postgraduate (coursework) research activity that is conducted as part of an
ICMS or Macquarie University award;
c) Undergraduate and postgraduate (coursework) research activity which involves a third-party
institution that requires formal ethics approval;
Page 121

d) Postgraduate (masters and doctoral) degree research activity which may or may not involve thirdparty
institution that requires formal ethics approval.
e) Category (a) to (c) requires either Level 1 or Level 2 ESCPHR Committee approval. Category (d)
requires Level 3 ESCPHR Committee approval.
5. Guidelines
A. Guidelines for Ethical Research Practice
The following guidelines are produced by the Commonwealth Government to assist researchers. The
guidelines provide the highest standard of ethics and ethical principles and extend to all spheres of human
activity.
The Human Research http://www.nhmrc.gov.au/publications/hrecbook/misc/contents.htm
Ethics Handbook
National Statement on http://www.nhmrc.gov.au/publications/synopses/e72syn.htm
Ethical Conduct in Human
Research 2007
B. Guidelines for Minority Group Research: Indigenous Peoples
Values & Ethics – http://www.nhmrc.gov.au/publications/synopses/e52syn.htm
Commonwealth
Government Guidelines
for Ethical Conduct in
Aboriginal & Torres
Strait Island health
Research
Research Policies http://www.research.mq.edu.au/researchers/ethics/human_ethics/ethicsb
&Guidelines: Indigenous http://www.onemda.unimelb.edu.au/
People
http://www.aifs.gov.au/sf/findings/indigenouslit.html
http://www.pre.ethics.gc.ca/english/index.cfm
C. Guidelines for Minority Group Research: Children
Working with Children, http://www.kids.nsw.gov.au/director/check.cfm/
NSW Commission for
working with people
under 18 years of age
State Education
https://www.det.nsw.edu.au/research/index.htm
Research Applications
(Schools, TAFES &
VOCED), NSW
Government Department
of Education & Training
Guidelines for Obtaining http://www.research.mq.edu.au/researchers/ethics/human_ethics
Consent in Research /consentadolescentschild
Involving Child or
Adolescent Participants
D. Supporting Information - Guidelines for Ethical Research Practice
Research Policy and http://www.research.mq.edu.au/researchers/ethics/human_ethics/policy
Study, Macquarie
University
Commonwealth Privacy http://www.austlii.edu.au/au/legis/cth/consol_act/pa1988108/
Act 1988
Medical Research http://www7.health.gov.au/nhmrc/publications/synopses/e35syn.htm
Page 122 ICMS Handbook Version 10/07/2012

Council’s National
Statement on Ethical
Conduct in Research
Involving Humans
NSW Personal
Information Protection Act
1998
NSW Heath Records and
Information Privacy Act
2002
http://www.austlii.edu.au/au/legis/nsw/consol_act/papipa1998464/
http://www.austlii.edu.au/au/legis/nsw/consol_act/hraipa2002370/
20.3 Appeals and Grievance Resolution Policy
Description
Owner
An overview of appeals procedures; a framework for resolving grievances (academic and nonacademic)
Executive Dean
Approved Executive Dean, 30 September 2008
Review date July 2012
Related policies
Appeals Policy, Refund of Fees Policy, Privacy Policy
1. Purpose and Context
ICMS is committed to providing an environment that is safe, harmonious and productive. We will deal
promptly with grievances. Our purpose is to make sure that complainants encounter a process that is
transparent and also accessible. We do not permit ad hoc, vindictive or arbitrary responses.
The Appeals and Grievance Policy applies to staff, all enrolled students and to former students, as long as
the grievance is made known to ICMS within six months of the complainant leaving College.
The procedures comprising the policy do not limit any rights to action under consumer protection laws, or
circumscribe rights to other legal remedies. Neither do the procedures replace or modify the procedures or
responsibilities that arise under state law, or other statutory sources, or policies related to the provision of
higher education.
2. Definitions
Grievance: A grievance is any complaint that requires a response because a member of staff or a
student has voiced concerns regarding an academic or non academic matter. The College deals with these
matters either formally or informally.
Complainant:
Respondent:
The person submitting the grievance.
The person against whom the grievance is made.
Conciliation: Conciliation is a process that helps complainants and respondents resolve a matter, its
purpose to settle differences rather than allocate blame. Not only does it remedy disadvantage, but also
ensures that distress does not continue or happen again. It works towards an outcome that allows the parties
to resume working or studying in a satisfactory way. The conciliator appointed by the College might be a
supervisor, manager or specialist.
Confidentiality: ICMS stipulates that not only is a grievance confidential, but it is dealt with accordingly. All
parties, therefore, disclose only to those with a specified role in resolving the matter. Confidentiality applies
Page 123

to complainants, and well as to any supporting parties and/or staff. As per the ICMS privacy policy, it also
applies to any records (these are stored in a secure location).
Victimisation: This relates to people being treated unfavourably because of their part in a grievance
procedure. The College guarantees that complainants cannot be ostracized, or denied access to resources,
services or training Their situation cannot be diminished in any way.
3. Statement
Complainants should first attempt to settle the matter by means of discussion, conciliation or negotiation.
The College requires them to bring the matter to the attention of the particular respondent, as well as to the
Head of School and if necessary, the Executive Dean. Although most grievances are resolved informally,
some call for a more formal approach if other avenues fail.
4. Procedures
1. Appeals Procedures-See Appendix 1.
2. Discussion, conciliation and negotiation; The College requires complainants to bring the matter
to the attention of the respondent as a first step, and then to the Head of School. The respondent or Head of
School might then call for a third party as a means of facilitating resolution. Should this fail, complainants can
also call on the Executive Dean.
3. Formal Grievance Procedure (Stage One); Once complainants have submitted their grievance to
the Registrar in writing, the officer will acknowledge receipt within five working days.
Should the Registrar then seek clarification regarding the nature of the grievance and outcomes expected by
the complainant, the process may entail an interview. In this instance, the College invites complainants to
ask someone to accompany them. The Registrar’s purpose is to resolve the matter and then to provide a
written report within fifteen working days of any formal proceedings. The report is available on request to
complainants and/or respondents; it explains the decisions and actions that comprise Stage One.
4. Formal Grievance Procedure (Stage Two): If the grievance is not resolved, either the Head of
School or the Registrar will then submit it to the Managing Director.
The Managing Director is at liberty to consult complainants and other parties, wherever possible conducting
interviews in person. Complainants and respondents are welcome to ask someone to accompany them at
this time.
Within fifteen working days of completing these consultations, the Managing Director will provide a written
report that explains any decisions and actions involved in Stage Two; it is available on request to
complainants and/or respondents,
1. Formal Grievance Procedure (Stage Three): If complainants see the outcome of Stage Two as
unsatisfactory, they are invited to have matters dealt with by an external appeals process.
Domestic Students - Provided free of charge by the Australian Council for Private Education and Training
(ACPET), the process takes place within twenty days, once ACPET has the grievance to hand, or within a
time agreed upon by the complainant and the Registrar. Complainants and/or respondents are welcome to
ask someone to accompany them to any meetings with ACPET.
Page 124 ICMS Handbook Version 10/07/2012

Contact details are as follows:
Australian Council for Private Education and Training (ACPET)
PO Box Q1076, QVB Post Office, Sydney NSW 1230
Ph: 1800 657 644 Fax: 02 9264 4550
Email: acpet@acpet.edu.au
Once ACPET has reviewed the grievance it provides a report to the complainant within twenty working days
of hearing; the report comprises recommendations that are designed to resolve the grievance. ACPET
forwards the report to the Executive Dean and Managing Director for ratification and further action; it
explains the nature and extent of the ACPET intervention.
Within five working days of receiving the report, and on request, the Managing Director will make it available
to complainants and/or respondents. If the grievance remains unresolved despite ACPET’s intervention,
complainants are invited to refer the matter to an external agency such as the Anti-Discrimination Board or
the Department of Fair Trading.
International students – International students should contact the Overseas Students Ombudsman who
provides an external complaint and appeals process for overseas students. The Ombudsman may be
contacted through the OSO website:
www.oso.gov.au
6. Record Keeping: For a period of no less than five years, the College maintains records of all
grievances that are subject to these procedures and outcomes, Parties are free to consult the record after
notifying the Registrar of their request.
7. Guidelines: The College observes certain principles regarding the settlement of grievances. It gives
these matters serious consideration, and proceeds with due regard for confidentiality and privacy. Not only
does the College acknowledge its obligation to be fair regarding decisions that affect the standing of staff
and students, but also the primacy of appropriate criteria, academic and otherwise. Complainants should
raise their concerns soon as possible after the incident(s), however, for while the College undertakes to
handle matters quickly, this is also subject to the nature of the grievance and/or complainants’ wishes.
Wherever possible, the College expects grievances to undergo a process of discussion, cooperation and
conciliation. It expects everyone concerned to act in good faith, and with the purpose of achieving resolution
without risk or harm to relationships. Should the College find a grievance to be either frivolous or malicious
then the matter qualifies as misconduct.
Page 125

Appendix 1. Appeals Procedures. The Appeal Procedures are part of the Appeals and Grievance Resolution Policy. This part of the document describes the
different appeals procedures available to students. These procedures are:
Request or Appeal Request format Action Time frame
1. Request for a revision of an
assessment task.
Contact your unit lecturer and request a
review.
Lecturer to review assessment
with the student and provide
feedback on content and
allocation of marks.
Request received by lecturer within 5 days after
assessment is returned to student.
Student notified of outcome within 5 working
days of request.
2. Appeal against the result of
the revision of an assessment
task by your lecturer.
If you are unhappy with the results of your
review you may follow the ICMS Appeals and
Grievance Policy.
Please see Appeals and
Grievance Policy
Original request resubmitted within 2 working
days of receipt of the result of the revision of an
assessment task.
Student notified of outcome within 10 working
days of submission of appeal.
3. Request for review of final grade
A student who does not believe their final grade in a unit is an accurate reflection of their performance, and has grounds for such a claim, may apply to have their grade
reviewed.
Grounds for review are limited to:
the Unit Lecturer did not provide the SOW as required
the assessment requirements as specified in the SOW were varied in an unreasonable way
a clerical or marking error occurred
due regard has not been paid to the evidence of illness or misadventure that was submitted by the specified date
the student has been disadvantaged in some way due to the conduct of the final examination
the examiner’s judgment was not objectively applied because of prejudice against the individual
There will be a three step process for all grade reviews:
Step 1 – Grade Review
Step 2 – Grade Appeal
Step 3 – Procedural Appeal
Step 1
Step 1: The first stage of appeal is to the Unit
of Study Lecturer. Your lecturer will consider
your appeal based on your written application.
Exam Script Viewing
It is recommended that you view your exam
Step 1. Unit lecturer to provide
clarification of the results
achieved for each assessment
task
Informal request made within 5 working days of
receipt of the total Unit of Study result.
Student notified of outcome within 5 working
days

script before submitting a grade appeal so you
can check the addition and allocation of marks.
Step 2
Step 3
Important: you can only view your exam script
once for each unit.
Note: You must do a Step 1 application before
you can go to Step 2 and Step 3.
Step 2: If the lecturer’s response has not
addressed your concerns from your Step 1
appeal, you may then appeal to the ICMS
Appeals Committee by submitting an appeal
form to Student Services. You must state the
grounds for your appeal. If no grounds are
stated, or the grounds are outside the
guidelines, your appeal will not be considered.
The Appeals Committee will consider your
appeal based on your written application
together with the outcome of your Step 1
appeal and through consultation with the unit
lecturer.
You must do a Step 1 and Step 2 application
before you can consider Step 3.
Step 3: If your concerns are still not resolved
you may then contact the Executive Dean and
request a review of the Appeals Committee
decision.
Step 2. Appeals Committee to
consider the appeal.
Possible outcomes include:
Re-marking of exam,
Supplementary examination,
No change to the result
Executive Dean will review the
Appeals Committee decision
and write to the student with
the result.
Committee convened within 7 working days of
expiry of the time allowed for submission of the
appeal.
Advise of committee decision within 2 working
days of convening.
Advise of decision within 10 working days of
receipt of request for review.
If there is still disagreement following the
Executive Dean’s decision you may consider
an external appeal or complaint (see above)
Appeal for revision of an
infringement notice
Submit written appeal to the Registrar (Student
Services office)
Appeals Committee Chair to
convene the Appeals
Committee.
Student may be required to
attend an interview.
Written appeal submitted within 20 working days
of receipt of advice.
Conditional enrolment, Submit a written appeal stating the reasons for Appeals Committee Chair to Written appeal submitted within 20 working days
Page 127

Suspension, Exclusion or
Dismissal.
or
his or her request to Student Services.
convene the Appeals
Committee.
Student may be required to
attend an interview.
of receipt of advice.
Committee convened within 7 working days of
receipt written appeal.
Professional Conduct
Suspension and Dismissal for
Misconduct.
Registrar to advise student of
the decision of the Appeals
Committee.
Decision in final and binding
for all parties.
Advise of committee decision within 2 days of
convening.
Students may attend classes as normal during
the appeals process.
In the extenuating circumstance of a student experiencing difficulty in initiating an appeal, he/she should appeal directly to the Registrar, who will facilitate the
appeal process.
The Appeals Committee
Authority for determining a student’s academic or professional conduct status lies with the Appeals Committee.
The Appeals Committee consists of the following members of College staff:
• Registrar;
• Executive Dean
• Head, Teaching & Learning Centre
• Each Head of School and, in cases involving an appeal relating to Professional Conduct or an Industry Training matter, the Career Services Manager
• The Operations Manager may be co-opted to the Committee where appropriate
The Appeals Committee meets within seven days of receipt of an appeal. A quorum of 70% of voting members is required to convene the Committee. In order
to uphold impartiality, should a member of the Committee be involved in an appeal, or have a conflict of interest, that member is required to stand down as a
voting member for that case. Decisions must be ratified by a majority vote from the Committee. Should a student have a grievance relating to the decision of
the Appeals Committee, the ICMS Grievance Resolution Policy shall be followed.
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20.4 Refund of Fees Policy
Description
Owner
Statement of the various fee refund options
Managing Director
Approved Executive Dean, 23 March 2012
Review date July 2012
Related policies
Appeals Policy, Fee Payment Procedure
1. Purpose and Context
ICMS has adopted the following policy in respect of fee refunds for new and returning international
students and domestic students.
Note that this policy and the availability of complaints and appeals processes, does not remove the
right of the student to take further action under Australia’s consumer protection laws.
2. Definitions
All dollar symbols ($) in this policy represent Australian Dollars.
3. Statement
For the purpose of this policy three groups of students have been defined:
· New international students;
· returning International students and;
· domestic students.
3.1 New international students
If a new international student withdraws his or her application:
Time of withdrawal
Before payment of the security deposit
After payment of the security deposit and prior to the
commencement of term (Monday of Orientation
Week)
Student fails to enrol on prescribed date during
Orientation Week and fails to notify ICMS of their
intent to defer or withdrawal prior to commencement
After enrolment and Program commencement
(Monday of Orientation Week)
Effect on fee refund
Enrolment and student visa cancelled without
financial penalty
100% deposit forfeiture penalty and enrolment and
student visa cancelled.
Tuition fees returned in full.
100% deposit forfeiture penalty and enrolment and
student visa cancelled.
Tuition fees returned in full.
Before the end of Week 2 – 50% of tuition fees for
the term penalty
After the end of Week 2 – 100% of tuition fees for
the term penalty
Any other outstanding debts to ICMS must be paid.

If accommodation has been confirmed, 100% of the accommodation and meal component will be
forfeited. Should a student’s application for enrolment at the College be unsuccessful, or if
accommodation is not available, residential fees will be refunded in full.
The balance of the student account after all deductions have been taken, including any outstanding
balances owed, will be refunded in full.
3.2 Returning international students
If a returning international student withdraws his or her enrolment:
Time of withdrawal
Before program commencement (Monday of Week
One)
Student fails to advise Student Services in writing of
their withdrawal by the commencement of term and
have not paid their fees
After enrolment and program commencement
(Monday of Week One)
Effect on fee refund
Enrolment and student visa cancelled without
financial penalty
Administration fee of $500 and enrolment and
Any other outstanding debts to ICMS must be paid.
Student visa cancelled.
Before the end of Week 2 – 50% of tuition fees for
the term penalty
After the end of Week 2 – 100% of tuition fees for
the term penalty
Any other outstanding debts to ICMS must be paid.
If accommodation has been confirmed, 100% of the accommodation and meal component will be
forfeited. Should accommodation not be available, residential fees will be refunded in full.
The balance of the student account after all deductions have been taken, including any outstanding
balances owed, will be refunded in full.
3.3 Domestic students
If a new or returning domestic student withdraws his or her enrolment:
Time of withdrawal
Prior to Census Date (Friday Week 3 of each term
After Census Date (Friday Week 3 of each term)
Effect on fee refund
Enrolment is cancelled without penalty
100% fee penalty OR incur the FEE-HELP debt for the
full tuition amount if applicable.
Any other outstanding debts to ICMS must be paid.
If accommodation has been confirmed, 100% of the accommodation and meal component will be
forfeited. Should a student’s application for enrolment at the College be unsuccessful, or if
accommodation is not available, residential fees will be refunded in full.
The balance of the student account after all deductions have been taken, including any outstanding
balances owed, will be refunded in full.
4. Deferral to a future intake
If a student applies for deferral of his or her enrolment to a future intake, the normal withdrawal policy
applies.
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5. No refund
If an international or domestic student is suspended, dismissed or expelled due to misconduct during
the term, there will be no refund of tuition or residential fees.
6. Procedures
• Students wishing to withdraw must inform Student Services in writing.
• If a College representative is liaising with ICMS to arrange a student’s application, Student
Services (Admissions Office) will accept written withdrawal advice via the representative.
• If a student withdraws, ICMS will cancel the student’s visa and advise DIAC.
• Refund will be processed when refund application with full documentation and correct
payment information is received by Finance Department. While the College will process
refund as soon as possible, students should note that the refund process may take up to 14
days.
• If a student fails to arrive on the proscribed date, and has not advised ICMS of the reasons for
a delay, ICMS will immediately advise the student that we have cancelled his/her enrolment
and plan to cancel his/her student visa by advising DIAC. A student so advised will have 20
days to access the ICMS appeals and grievance procedure before DIAC is advised and the
student visa cancelled.
• Once the cancellation of enrolment is finalised, and DIAC is informed, a student has 28 days
from the date of cancellation to leave Australia, or make alternative arrangements.
20.5 Privacy Policy
Description
Owner
Statement of how and when student’s personal information is collected stored and distributed.
Registrar
Approved Executive Dean - 2 nd July 2008
Review date July 2012
Related policies
Nil
1. Purpose and Context
The following Privacy Policy has been developed to provide a clear and concise statement of how and
when students’ personal information is collected, stored and distributed by ICMS.
2. Definition(s)
In this policy personal information means information or an opinion (including information or an
opinion forming part of a database and whether or not recorded in a material form) about an individual
whose identity is apparent or can reasonably be ascertained from the information or opinion.
Information collected and maintained by ICMS generally comprises name, address, date of birth,
gender, nationality, passport number, citizenship and residential status, contact details (including
phone, fax and e-mail), intended Program and previous studies. Other information collected may
include photographs.
3. Statement
ICMS will collect, manage, use and disclose personal information in accordance with all relevant
legislation and standards. ICMS will:
Page 131

• only collect personal information for lawful purposes;
• when reasonably possible, only collect personal information from the individual to whom it
relates;
• only collect such information as is reasonably necessary;
• notify the individual concerned when it collects personal information either at the time of
collection or as soon as practicable thereafter;
• state what the personal information will be used for;
• state who will receive the personal information;
• state if the collection is voluntary, and the consequences for individuals if it is not, or only in
part, provided;
• provide contact details regarding who to contact regarding access to and correction of the
personal information;
• take reasonable steps to ensure that personal information holdings are relevant, not
excessive, accurate, up to date, complete and that the collection does not unreasonably
intrude on the personal Experience of individuals;
• retain personal information for no longer than is necessary and then dispose of it lawfully and
securely;
• protect personal information from loss, unauthorised access, use, modification or disclosure
or other misuse;
• ensure that all reasonable steps are taken to ensure that personal information is not used or
disclosed without authorisation by external service providers;
• not disclose personal information outside ICMS except where:
• the subject of information has consented to the disclosure, or has been notified of the
likelihood of the disclosure; or
• ICMS is required by legislation, court order or other legally enforceable instrument and the
request is not in an appropriate written form; or
• disclosure is reasonably believed to be necessary to prevent or lessen a serious and
imminent threat to the life or health of any person
In no other circumstances will personal information be disclosed.
4. Procedures
4.1 Permission to disclose information
Upon enrolment, the student may elect to sign a declaration whereby the student permits ICMS to
release academic, personal and professional disciplinary information upon request by the
parent/guardian or Recruitment Representative. Disclosure will not be permitted unless the form has
been received and lodged in the student file. Personal information may be shared with other sections
of ICMS and for placement purposes, with Macquarie University and other education institutions.
Consent to disclose personal information may be given through the acceptance of the terms and
conditions of a program.
4.2 Third party suppliers
ICMS undertakes not to sell, rent or trade your personal information; however it is possible that ICMS
may utilise third party suppliers from time to time to conduct specialised activities such as mail outs.
These suppliers act on behalf of ICMS and do not facilitate their own commercial agendas whilst
Page 132 ICMS Handbook Version 10/07/2012

processing any personal information. The supplier organisations involved are bound by specific
confidentiality and non-disclosure agreements.
4.3 Confidentiality
All dealings between a student and ICMS are considered confidential. ICMS shall not disclose any
information, verbally or in writing, to any party other than the student, unless the student authorises
such. Upon written request from the student, the Registrar will release particular information
contained in the student file to another party.
4.4 Appointment of representative
A student may appoint another person to act as his or her representative in the absence of that
student. The student is required to submit notification of appointment in writing to Student Services,
and include the period for which the representative may act on his or her behalf. The representative
may pass information to and from the Registrar or Executive Dean, but is not at liberty to make
decisions for the student. An example of when a student may require the assistance of a
representative would be during a period of illness or misadventure.
4.5 Disclosure to Australian Government Departments
ICMS is obliged to release information regarding a student’s study mode, enrolment status, academic
performance, financial status (with regard to payment of deposits and fees), and attendance level to
the Department of Immigration and Citizenship and; the Department of Education, Science and
Training. The Registrar authorises such disclosure and provides the required information.
4.6 Permission to view student files
The following members of College staff are permitted to view student files at any time:
· Managing Director;
· Registrar;
· Admissions Manager;
· Executive Dean;
· Operations Manager;
· Administrative Officers
In addition to the above, the following members of College staff are permitted to view student files
during the admission process:
· Regional Recruitment Managers
20.6 Satisfactory Academic Progress Policy
Description
Owner
Statement on identification of poorly performing students, consequences of unsatisfactory
academic progress and available support systems to improve academic performance.
Executive Dean
Approved Executive Dean, 30 September 2008
Review date July 2012
Related policies
Appeals Policy, Refund of Fees Policy
1. Purpose and Context
The policy on satisfactory academic progress aims to identify poorly performing students so that
support may be provided to improve academic performance.
Page 133

Students who do not maintain a satisfactory rate of academic progress are encouraged to explore
other options that may be more appropriate for them.
2. Definitions
Nil.
3. Statement
Students must maintain a satisfactory rate of academic progress to continue their enrolment. The rate
of academic progress is used to determine a student’s academic status. The cumulative GPA (cGPA)
achieved by a student determines his or her academic status.
Academic status will be recorded as one of:
· Good standing – student making satisfactory progress
· At risk – student identified as being at risk of unsatisfactory academic progress
· Conditional enrolment – Student placed on conditional enrolment
· Academic exclusion – unsatisfactory academic progress - student excluded from the course
The cumulative GPA (CGPA) achieved by a student determines his or her academic status. The
following table summarises the consequences of cumulative GPA achievement.
GPA Academic status Consequences
≥2.00 in any one term Good Standing None
< 1.99 in any one term At Risk – Intervention Intervention Program
< 1.00 in any one term Conditional Enrolment Referral to a program of academic
support
Consultation with Executive Dean
Failure to achieve a GPA > 1.00 at
the end of the succeeding term will
result in exclusion from the course
< 1.00 over two terms Unsatisfactory academic progress Exclusion from course
The cumulative GPA is recorded on the student’s academic transcript together with his/her academic
status at the conclusion of each term.
Where fewer than four Units of Study are studied in a term, the GPA Status is not recorded on the
transcript and the student’s Academic status is determined on a case by case basis by the Executive
Dean.
ICMS recognises that there can be extenuating circumstances for poor performance and students
who are deemed to be making unsatisfactory academic progress have a right of appeal.
4. Procedures
Students identified as being at risk of unsatisfactory academic progress must avail themselves of
support services, including counseling and learning support. Where poor performance persists,
students may have conditions placed on their enrolment and may be excluded from ICMS.
4.1 At Risk – Intervention
Intervention is a support process for students whose poor results identify them as being ‘at risk’ of
failing to make satisfactory academic progress. A student with a GPA of less than 1.99 at the
Page 134 ICMS Handbook Version 10/07/2012

conclusion of any term will have the academic status “At Risk – Intervention”. A student placed on
Intervention must avail him- or herself of specified support services.
These may include:
· Academic counseling
· Academic English workshops
· Personal counseling
If a student has a GPA of less than 1.99 for more than one term he or she no longer remains in the
Intervention Program and will need to access services on an “as required” basis. Such students must
attend an interview with the Executive Dean and may have conditions imposed on their enrolment.
4.2 Conditional Enrolment
Conditional Enrolment is a set of compulsory requirements placed on students who achieve a cGPA
of 1.00 or less over the previous two terms of study. Students are required to attend:
· Workshops
· Personal and or academic counseling
· A consultation with the Executive Dean
Note: A student identified as being “At Risk” and placed on ‘Early Intervention’ or placed on
‘Conditional Enrolment’ will be sent a notification letter stating his or her academic status and outlining
the activities he or she has to undertake.
It is a students’ responsibility to address his or her academic performance. Failure to meet any or all
of the stipulated activities will be taken into account in any subsequent appeal against academic
exclusion.
4.3 Failure to maintain satisfactory rate of progress-Academic Exclusion
A student who, having been placed on conditional enrolment, fails to achieve a cumulative GPA of
1.00 or higher at the end of the succeeding term shall be excluded from further study at ICMS for a
period of at least one year.
A student excluded for failing to achieve satisfactory progress may not enroll in any Units of Study or
courses of study at ICMS during the period of exclusion.
A student may appeal against exclusion from study at ICMS in accordance with procedures outlined
in the ICMS Appeals and Grievance Policy. A student notified of the College’s intention to exclude
him/her for unsatisfactory academic progress has 20 working days from the date of notification to
submit an appeal. During these 20 working days a student will remain an enrolled student.
A student may apply for re-admission for further study at the end of the period of exclusion. However,
readmission is not automatic and is at the discretion of ICMS. Such students must meet all current
admission requirements, including the possession of a valid Australian Student Visa if required, at the
time of application for re-admission to be eligible for consideration.
4.4 International Students
ICMS is obliged by law to report all excluded students to the Department of Immigration and
Citizenship (DIAC). This may lead to cancellation of the visa and a 3-year exclusion from Australia. A
student notified of the College’s intention to exclude him/her for unsatisfactory academic progress,
and report his/her exclusion to DIAC, will have 20 working days from the date of notification to access
the ICMS Appeals and Grievances Process. During these 20 working days a student will remain an
enrolled student.
Page 135

20.7 Speaking English on Campus
The International College of Management, Sydney delivers all educational programs in English and a
high level of English competency is required for entry. One of the benefits gained by international
students during their study here is the development of advanced skills in the English language. With
English the de-facto “international” language of business and commerce, proficiency in English is an
advantage in your future career.
The greater your proficiency in English the greater the benefit to your future career, and speaking
English as often as possible will help develop your English skills.
The College therefore requires that all students use English as their only language of communication
in all public areas of the College and of course in all teaching and learning activities. This rule applies
to students speaking among themselves when they are in the public areas of the College. The public
areas of the College include all classrooms and other teaching areas such as the Grand Dining
Room, the CYC, the kitchens and the server.
Remember, the more you use English as your everyday language of communication, the more your
English skills will improve.
20.8 Students Volunteering
From time to time students have the opportunity to act as volunteers at community functions.
Students are advised that insurance responsibility for any volunteer events for external events run by
external event organizers is the student’s responsibility.
The college insurance does NOT cover you for travelling to and from the event or for any personal
injury that may occur to you travelling to and from or at the event. You are advised to take out
personal injury insurance in the event that the external event organiser is also not covering you as a
volunteer.
Page 136 ICMS Handbook Version 10/07/2012

SECTION 21
Unit of Study Descriptions - ASQA Accredited Programs
Certificate IV in Property Services (Real Estate)
ISYS123 Introduction to Information Systems and Technologies
Service industries now rely on employees being competent with the use and manipulation of
computers. The rapid development of computing and telecommunications, coupled with a quantum
leap in the performance of personal computers (PC) and attractive price ratios, has elevated the role
of information systems to that of a strategic resource. It has been argued that service organisations
would not have grown to the size they are today were it not for the global impact of information
technology (IT).
45 Hours
MGMT112 Service Management
The introductory theoretical base and meaningful practical applications to scenarios that address the
service encounters combine to make this subject a realistic and useful learning experience. Good
service underpins excellent quality customer outcomes. This generic subject has been designed for
all those who are, or will be, working in the diverse environment of service management. The
customer is the foundation of the business and consequently this unit takes a service management
approach to establishing an excellent business relationship with the customer. The assumptions,
concepts and principles upon which excellent services are given are examined from both a scholarly
viewpoint and a practical application approach. In this way, students will be confident and well
informed about quality service management.
45 Hours
PROP111 Introduction to Property Management
In the context of the qualification, this is a fundamental foundation unit that arms the candidate with a
basic understanding of property and facility management concepts. This unit develops a basic
understanding of property and facility management concepts and will provide students with an
understanding of basic property and facility management concepts. This unit covers an introduction to
the economic, legal and technical aspects of property and asset management, lease management,
building maintenance economics and cycles. The aim of the unit is to provide the students with an
understanding of basic property and facility management concepts.
45 Hours
PROP122 Principles of Valuation
In the context of the qualification, this is a fundamental foundation valuation unit designed to deliver to
candidates the skills and knowledge required to assess and conduct the valuation of residential
property types, and further, to introduce the fundamental assessment methods to apply in the
valuation of income producing property.
45 Hours
MGMT116 Facilities Management
This subject provides an introduction to property and facilities management as it applies to the
hospitality industry. It is designed to give students the basic knowledge required to establish
appropriate operational policies in relation to building services and maintenance management,
Page 137

including hotel security, fire safety, and workplace health and safety in the modern hospitality
environment.
45 Hours
BUSL250 Basic Business Law
This unit will introduce students to the basic principles of business law. With the increasing legal
liability imposed upon individuals and businesses in the current commercial world, student needs to
understand the significance and impact of legal implications on the tourism, hospitality, retail and
event management industries. The meaningful application to industry scenarios make this unit a
practical and useful learning experience.
45 Hours
ACCG121 Accounting Fundamentals
The introductory theoretical base and meaningful practical applications to business scenarios
combine to make this subject a realistic and useful learning experience. The subject has been
designed for those who are or will be working in the current complex and diverse business
environment. This subject allows students to examine and understand the basic framework of the
accounting information system so that they can interpret and use it to enhance the decision-making
process. The subject uses a practical approach and examines the way financial statements are
formed from source data giving students every opportunity to be familiar with the accounting
processes and the assumptions, concepts and principles upon which the final financial statements are
based.
45 Hours
ENG124 Business Communications
This subject covers the knowledge, skills and attitudes to communicate effectively in the workplace.
Areas emphasised include interpersonal skills within a business setting and client interaction. It also
develops proficiency in composing basic business correspondence. It also encourages the
development of communication skills for the telephone, face-to-face client interaction and public
speaking in a socially diverse work environment.
45 Hours
BBA122 Business Organisational Principles
Organisations bring people together and it is through this lens that vision and values are examined.
Unlike finance, marketing or operations, studying the vision, values and goals of an entity is a
relatively new concept in the world of business. It is often perceived as irrelevant, unfeasible or
unmanageable, however, if well understood it can make a successful business. This subject aims to
explore exactly what is meant by vision and value management: how to create visions and values,
how to implement them and how to measure their success. An historical perspective of management
of organisations is developed. Operations and human resource management are examined from an
intercultural perspective to ensure participants are aware of the impact that national culture has on
how people behave in the organisation. This is extended with a contemporary perspective, discussing
ethics, labour relations and change as significant issues facing organisations.
45 Hours
MKTG221 Principles of Marketing
In the course of an ordinary day we encounter hundreds, even thousands of marketing efforts brought
to us by professional marketers and we are the targets of countless marketing communications
campaigns. This subject will introduce you to the techniques and the concepts that practicing
marketers use to develop products and successful marketing campaigns. Marketers work to bring
Page 138 ICMS Handbook Version 10/07/2012

about exchanges that will simultaneously satisfy our needs and the needs of their organizations. We
will examine the evolution of marketing theory and the environment in which it operates. We will look
closely at what constitutes a market and how a marketer identifies, segments and targets markets.
We will introduce you the ways in which marketers develop the elements of the marketing mix. This
subject will enable students to become practitioners of marketing theory through a series of exciting,
competitive and interactive tutorials.
45 Hours
LAWP134 Land and Property Law
This unit will expose students to the fundamental concepts and principles of Land and Property Law.
The meaningful application of these concepts and principles to the broad range of property sectors,
namely, residential, commercial and industrial, will enable the student to have an understanding of
any possible legal implications. The unit provides students with a basic knowledge of the relevant
New South Wales Land and Property Law pertaining to Property Management. Students will be
introduced to both Common and Statue Law, in these specific areas.
This unit will expose students to the fundamental concepts and principles of Land and Property Law,
in regard to the management of property. The unit will examine the various interests held in land and
consider the various rights to land.
45 Hours
PROP133 Building Principles
This unit requires the application of knowledge and skills to domestic and commercial property
construction methods and building services and the ability to recognise defects and faults affecting
property improvements. Understanding the various types of building fabric, construction processes,
costings of new, refurbished and repair building projects, types of building services and the legal
framework that affects this area is integral foundation knowledge for the property manager.
This unit investigates construction and contract documentation, the costing and phasing of domestic
and commercial construction projects, the statutory and legal framework affecting same, service
systems as they apply to facilities provided in larger buildings and defects and faults which effect
construction types.
45 Hours
PROP235 Commercial Valuation Techniques
This unit develops the ability to apply property valuation methodologies to retail, commercial and
industrial properties. Properly comprehended and applied, the valuation process will guide the student
to recognise significant features of individual properties.
Successful completion requires students to recognise significant features of individual properties and
market sectors collect and analyse appropriate market and other relevant information and interpret
the information to value an individual commercial property.
The aim of the unit is to provide the students with the knowledge of process and specialist skills that
will permit valuation of differing properties for a range of clients.
45 Hours
PROP236 Commercial Property Management
To produce a commercially minded property professional with the necessary critical, analytical and
strategic skills and knowledge required to excel in the application of the management of commercial
property and associated facilities. Commercial property manager candidates are involved in the
Page 139

evaluation, management and letting of all classes of commercial property and the optimisation of
commercial property plant and facilities.
As a commercial property manager, the candidate is concerned with all aspects of commercial
property and asset management. Theory includes the particularities of commercial property
management, asset management, property/tenancy management and facilities management.
45 Hours
PROP134 Property Development Controls
This unit introduces the candidate to basic land identification practices and the key legislative
framework relating to land use in NSW. It develops an awareness of planning controls and processes
and identifies the need to operate within the constraints of these guidelines. It also includes a study in
the operation of Local Government and the Land and Environment Court of NSW.
45 Hours
Certificate and Diploma of Hospitality Subject Descriptions
ISYS123 Introduction to Information Systems and Technologies
Service industries now rely on employees being competent with the use and manipulation of
computers. The rapid development of computing and telecommunications, coupled with a quantum
leap in the performance of personal computers (PC) and attractive price ratios, has elevated the role
of information systems to that of a strategic resource. It has been argued that service organisations
would not have grown to the size they are today were it not for the global impact of information
technology (IT).
45 Hours
MGMT112 Service Management
The introductory theoretical base and meaningful practical applications to scenarios that address the
service encounters combine to make this subject a realistic and useful learning experience. Good
service underpins excellent quality customer outcomes. This generic subject has been designed for
all those who are, or will be, working in the diverse environment of service management. The
customer is the foundation of the business and consequently this unit takes a service management
approach to establishing an excellent business relationship with the customer. The assumptions,
concepts and principles upon which excellent services are given are examined from both a scholarly
viewpoint and a practical application approach. In this way, students will be confident and well
informed about quality service management.
45 Hours
HOSP121 Introduction to Hospitality
The subject examines the field of hospitality emphasising the development of the industry, evaluating
the industry of today and forecasting future trends. The subject also provides students with the
information and management principles in many key sectors of the industry, including hotels and
lodging, business ownership and development, food and beverage, recreation and leisure, gaming,
meetings and conventions. An overview of employment opportunities, management structures and
key departments of large hotel operations is also discussed.
45 Hours
MGMT116 Facilities Management
This subject provides an introduction to property and facilities management as it applies to the
hospitality industry. It is designed to give students the basic knowledge required to establish
Page 140 ICMS Handbook Version 10/07/2012

appropriate operational policies in relation to building services and maintenance management,
including hotel security, fire safety, and workplace health and safety in the modern hospitality
environment.
45 Hours
HOSP110 Hospitality Operations 1
This subject will provide students with the basic knowledge and experience in hotel operations
concentrating on practical skills in food and beverage management. The theoretical base and
application of industry scenarios combine to make this subject an exciting, practical and memorable
learning experience. Students will experience real simulations in the college Dining Room and Court
Yard Café along with real-life experience in food and beverage operations. Knowledge of Australian
wine is also integrated as part of the food and beverage component. Guest lecturers associated with
food and beverage operations add depth and currency to the subject, highlighting the latest industry
trends.
210 Hours
HOSP120 Hospitality Operations 2
This subject provides an introduction to Beverage and Bar Management and advanced service skills.
This is achieved through the study and practical application of operational procedures and the basic
concepts, styles and operations in a variety of beverage and bar management and dining room
scenarios. The student's understanding of best practice Beverage and bar operations methodology is
greatly enhanced by the practical application of theoretical knowledge, acquired in the classroom and
the practical labs will enable students to achieve competency required to operate successfully in a
management context.
105 Hours
RDM121 Rooms Division Operations
This subject provides an introduction to rooms division operations, through the study and practical
application of front office and housekeeping operational procedures. The student's understanding of
best practice front office and housekeeping operations methodology is greatly enhanced by the
practical application of theoretical knowledge, acquired in the classroom, to a range of front office and
housekeeping tasks and situations in a commercial environment.
60 Hours
ACCG121 Accounting Fundamentals
The introductory theoretical base and meaningful practical applications to business scenarios
combine to make this subject a realistic and useful learning experience. The subject has been
designed for those who are or will be working in the current complex and diverse business
environment. This subject allows students to examine and understand the basic framework of the
accounting information system so that they can interpret and use it to enhance the decision-making
process. The subject uses a practical approach and examines the way financial statements are
formed from source data giving students every opportunity to be familiar with the accounting
processes and the assumptions, concepts and principles upon which the final financial statements are
based.
45 Hours
BBA122 Business Organisational Principles
Organisations bring people together and it is through this lens that vision and values are examined.
Unlike finance, marketing or operations, studying the vision, values and goals of an entity is a
relatively new concept in the world of business. It is often perceived as irrelevant, unfeasible or
unmanageable, however, if well understood it can make a successful business. This subject aims to
explore exactly what is meant by vision and value management: how to create visions and values,
how to implement them and how to measure their success. An historical perspective of management
Page 141

of organisations is developed. Operations and human resource management are examined from an
intercultural perspective to ensure participants are aware of the impact that national culture has on
how people behave in the organisation. This is extended with a contemporary perspective, discussing
ethics, labour relations and change as significant issues facing organisations.
45 Hours
ENG124 Business Communications
This subject covers the knowledge, skills and attitudes to communicate effectively in the workplace.
Areas emphasised include interpersonal skills within a business setting and client interaction. It also
develops proficiency in composing basic business correspondence. It also encourages the
development of communication skills for face-to-face client interaction and public speaking in a
socially diverse work environment.
45 Hours
MKTG221 Principles of Marketing
In the course of an ordinary day we encounter hundreds, even thousands of marketing efforts brought
to us by professional marketers and we are the targets of countless marketing communications
campaigns. This subject will introduce you to the techniques and the concepts that practicing
marketers use to develop products and successful marketing campaigns. Marketers work to bring
about exchanges that will simultaneously satisfy our needs and the needs of their organizations. We
will examine the evolution of marketing theory and the environment in which it operates. We will look
closely at what constitutes a market and how a marketer identifies, segments and targets markets.
We will introduce you to the ways in which marketers develop the elements of the marketing mix. This
subject will enable students to become practitioners of marketing theory through a series of exciting,
competitive and interactive tutorials.
45 Hours
RDM236 Rooms Division Management
The principles that apply to successful hotel management education are international and,
importantly, transportable. They provide a flexible, student-centred and academically rigorous
program, which seeks to develop students' competencies and encourage their intellectual skills. This
subject seeks to extend the basic Front Office operations and concentrate on key elements of
effective Front Office management, namely managing quality guest service and managing revenue.
These key areas are studied in depth.
45 Hours
MGMT223 Operational Management and Cost Control
The hospitality industry challenges profitability with its unique working conditions. The mix of
permanent and casual labour, perishability of goods, fluctuating levels of business and 24 hour
operating policy allows for differing levels of productivity, quality and many opportunities for fraudulent
practices. This subject will instill in students the necessity for both standards and control at all levels
of the operation thus enabling optimum return for the company whilst maintaining levels of quality and
service for the customer. Students will learn to produce and analyse a number of cost control tools
and financial reports.
90 Hours
HRM107 Introduction to Human Resources
The subject is designed to help you explore the way an organization manages its human resources,
with particular reference to service. Service entails characteristics that are intangible as well as
tangible; it is the interaction of these that generates ‘the service product’. Any organisation wants
sound management – that is, managers who exercise formal and informal authority. In pursuing
standards of excellence, they keep subordinates on task, for the purpose of forming a co-ordinated
social group. Managing this entity in a cohesive, productive manner means that subordinates have to
apply knowledge and skills; it also requires managers who can motivate. It means that HR managers
Page 142 ICMS Handbook Version 10/07/2012

must understand workplace behaviour, in particular a range of values, beliefs and attitudes. Inevitably
they find themselves asking questions such as: What response might we expect to this or that
innovation? What are the signs of dysfunction? Do we know when and how we’re getting it right?
And so on…
The subject will challenge you to think analytically –it is a critical component, and asks you to explore
your own emotional intelligence, as well as its links to assertive communication. The emphasis on
analytical thinking will deepen your understanding of the affective domain (feelings, beliefs and
values); it consciously employs reflection and certain other high-order thinking skills, so that you are
more confident when it comes to HR matters. Analytical thinking helps you to link the theoretical and
the practical, making for wiser and more plentiful choices. The subject also examines the rights and
responsibilities of social relationships in the workplace, including the ethical dimension of your
behaviour.
45 Hours
Certificate and Diploma of Events Subject Descriptions
ISYS123 Introduction to Information Systems and Technologies
Service industries now rely on employees being competent with the use and manipulation of
computers. The rapid development of computing and telecommunications, coupled with a quantum
leap in the performance of personal computers (PC) and attractive price ratios, has elevated the role
of information systems to that of a strategic resource. It has been argued that service organisations
would not have grown to the size they are today were it not for the global impact of information
technology (IT).
45 Hours
MGMT112 Service Management
The introductory theoretical base and meaningful practical applications to scenarios that address the
service encounters combine to make this subject a realistic and useful learning experience. This
generic subject has been designed for all those who are, or will be, working in the diverse
environment of service management. The customer is the foundation of the business and
consequently this unit takes a service management approach to establishing an excellent business
relationship with the customer. The assumptions, concepts and principles upon which excellent
services are given are examined from both a scholarly viewpoint and a practical application approach.
In this way, students will be confident and well informed about quality service management.
45 Hours
EVT111 Introduction to the Event Industry
This subject is an introduction to the event management industry that has developed and grown
rapidly over the last decade. The subject includes evaluation and feasibility studies, conceptualising
and planning events, and communicating the event project plan to the stakeholders. Establishing the
agreed goals and objectives for an event is vital and successful event management requires detailed
pre-planning. Students will learn to identify the key factors affecting an event’s success or failure.
Identifying key strengths and weaknesses prior to committing to stage an event is crucial and
students will be able to use these techniques to establish risk strategies and develop contingency
plans throughout the event project. Students will learn the importance this sector has for economic,
tourism and communities of a destination.
45 Hours
Page 143

EVT110 Venue and Hospitality Operations
Venue management includes the methods and skills you need to source, negotiate and manage
venue personnel you will liaise with when staging an event at a venue.
This subject requires the student to place themselves in the position of an ‘event manager’ faced with
making a range of decisions related to Venue Management; dealing with suppliers, venue briefs, site
inspections and staff management.
The subject also provides an introduction to hospitality from a service perspective for event
management students. Students will be faced with making a range of decisions related to wedding coordination;
dealing with suppliers, client briefs, timelines, budgets and the law, which not only tests
their theoretical knowledge of the subject but also enhances their ability to make informed and
appropriate decisions based on that knowledge and the given circumstances of a variety of situations.
90 Hours
EVT115 Legal Issues for the Event Management
Risk assessment and risk management require careful examination as it is essential that laws and
regulations that impact on event planning are clearly understood. With the increasing legal liability
imposed upon individuals and businesses in the current commercial world, the event management
student needs to be acquainted with the significance and impact of legal implications on the event
management industry. This subject examines a wide range of Common Law, Legislation, Licences,
Permits and other legal requirements relevant to event management. Potential risks associated with
events are identified and possible contingency plans explored.
45 Hours
EVT121 Event Operations and Logistics
This subject examines in detail event operations management. Logistics, project and time
management are analysed to determine the impact on all stakeholders. Budget and control methods
are examined along with the other resources required to support the event. Also examined are the
methodologies required to ensure an event is run smoothly from start to finish, and the issues that
highlight the human element involved in staging a successful event. Many logistical requirements of
the event must be identified early in the planning process to ensure the event concept is successful.
Future Event Managers need to understand all the technical and logistical characteristics of
successful event management.
45 Hours
EVT123 Event Production and Design
Understanding event technologies enables the event manager to successfully combine showcraft,
themeing, staging and concept design with the core objectives of staging the event. Key areas of
event production and design include script writing, voice-over copy editing, event printed materials,
room layouts, power, lights, sound, audio visual and special effects, music, colour, decorations and
costumes. This subject provides both theoretical and practical application in these areas and will
enhance students’ ability to make informed and appropriate decisions based on their knowledge and
on the given circumstances of a variety of events.
75 Hours
ACCG121 Accounting Fundamentals
The introductory theoretical base and meaningful practical applications to business scenarios
combine to make this subject a realistic and useful learning experience. The subject has been
designed for those who are or will be working in the current complex and diverse business
environment. This subject allows students to examine and understand the basic framework of the
accounting information system so that they can interpret and use it to enhance the decision-making
process. The subject uses a practical approach and examines the way financial statements are
formed from source data giving students every opportunity to be familiar with the accounting
processes and the assumptions, concepts and principles upon which the final financial statements are
based.
Page 144 ICMS Handbook Version 10/07/2012

45 Hours
BBA122 Business Organisational Principles
Organisations bring people together and it is through this lens that vision and values are examined.
Unlike finance, marketing or operations, studying the vision, values and goals of an entity is a
relatively new concept in the world of business. It is often perceived as irrelevant, unfeasible or
unmanageable, however, if well understood it can make a successful business. This subject aims to
explore exactly what is meant by vision and value management: how to create visions and values,
how to implement them and how to measure their success. An historical perspective of management
of organisations is developed. Operations and human resource management are examined from an
intercultural perspective to ensure participants are aware of the impact that national culture has on
how people behave in the organisation. This is extended with a contemporary perspective, discussing
ethics, labour relations and change as significant issues facing organisations.
45 Hours
ENG124 Business Communications
This subject covers the knowledge, skills and attitudes to communicate effectively in the workplace.
Areas emphasised include interpersonal skills within a business setting and client interaction. It also
develops proficiency in composing basic business correspondence. It also encourages the
development of communication skills for the telephone, face-to-face client interaction and public
speaking in a socially diverse work environment.
45 Hours
MKTG221 Principles of Marketing
In the course of an ordinary day we encounter hundreds, even thousands of marketing efforts brought
to us by professional marketers and we are the targets of countless marketing communications
campaigns. This subject will introduce you to the techniques and the concepts that practicing
marketers use to develop products and successful marketing campaigns. Marketers work to bring
about exchanges that will simultaneously satisfy our needs and the needs of their organizations. We
will examine the evolution of marketing theory and the environment in which it operates. We will look
closely at what constitutes a market and how a marketer identifies, segments and targets markets.
We will introduce you the ways in which marketers develop the elements of the marketing mix. This
subject will enable students to become practitioners of marketing theory through a series of exciting,
competitive and interactive tutorials.
45 Hours
EVT233 Event Management Project
This subject provides a comprehensive and interactive approach to learning through the practical
exercise of staging an event. The teaching methodology is such that the students are required to
place themselves in the position of an event manager and organise an event from preplanning/concept
phase, through to execution and post evaluation stage. The students will stage the
event at ICMS and will be applying their theoretical and practical knowledge from previous subjects in
order to successfully put in to practice the key stages of running an event.
75 Hours
EVT235 Event Promotions and Sponsorship
An important aspect of event management is deciding who are the most appropriate sponsors to align
with and what advertising and PR tools to use when communicating to the marketplace. There is no
best formula for either, but it is vital to understand the role they play in the marketing mix and how
they add value at each step of execution. This subject therefore examines sponsorship, event
marketing and promotions, and analyses the importance of PR fundamentals and media relations in
the event industry. The topics of sponsorship selection, advertising principals and techniques,
scheduling and budgeting add depth to the quality of learning outcomes. This subject will therefore
equip graduates with the skills necessary to work in a multinational environment and execute a smart
campaign.
Page 145

45 Hours
HRM107 Introduction to Human Resources
The subject is designed to help you explore the way an organization manages its human resources,
with particular reference to service. Service entails characteristics that are intangible as well as
tangible; it is the interaction of these that generates ‘the service product’. Any organisation wants
sound management – that is, managers who exercise formal and informal authority. In pursuing
standards of excellence, they keep subordinates on task, for the purpose of forming a co-ordinated
social group. Managing this entity in a cohesive, productive manner means that subordinates have to
apply knowledge and skills; it also requires managers who can motivate. It means that HR managers
must understand workplace behaviour, in particular a range of values, beliefs and attitudes. Inevitably
they find themselves asking questions such as: What response might we expect to this or that
innovation? What are the signs of dysfunction? Do we know when and how we’re getting it right?
And so on…
The subject will challenge you to think analytically –it is a critical component, and asks you to explore
your own emotional intelligence, as well as its links to assertive communication. The emphasis on
analytical thinking will deepen your understanding of the affective domain (feelings, beliefs and
values); it consciously employs reflection and certain other high-order thinking skills, so that you are
more confident when it comes to HR matters. Analytical thinking helps you to link the theoretical and
the practical, making for wiser and more plentiful choices. The subject also examines the rights and
responsibilities of social relationships in the workplace, including the ethical dimension of your
behaviour.
45 Hours
Certificate and Diploma of Tourism Subject Descriptions
ISYS123 Introduction to Information Systems and Technologies
Service industries now rely on employees being competent with the use and manipulation of
computers. The rapid development of computing and telecommunications, coupled with a quantum
leap in the performance of personal computers (PC) and attractive price ratios, has elevated the role
of information systems to that of a strategic resource. It has been argued that service organisations
would not have grown to the size they are today were it not for the global impact of information
technology (IT).
45 Hours
MGMT112 Service Management
The introductory theoretical base and meaningful practical applications to scenarios that address the
service encounters combine to make this subject a realistic and useful learning experience. This
generic subject has been designed for all those who are, or will be, working in the diverse
environment of service management. The customer is the foundation of the business and
consequently this unit takes a service management approach to establishing an excellent business
relationship with the customer. The assumptions, concepts and principles upon which excellent
services are given are examined from both a scholarly viewpoint and a practical application approach.
In this way, students will be confident and well informed about quality service management.
45 Hours
TOUR112 Introduction to Tourism
As the world’s largest industry, tourism is a major source of economic development. It generates
substantial jobs, personal and corporate income, tax revenues, foreign exchange earnings,
investments, and infrastructure improvements for communities in developed and developing countries
around the world. A practical way to begin the study of tourism is to examine why people travel and
Page 146 ICMS Handbook Version 10/07/2012

how the tourism industry is organized to serve them, especially its four main operational sectors of
transportation, attractions, accommodations, and food service. The Tourism Industry is undergoing
major global changes bringing both opportunities and challenges and the ability to provide a
consistently high level of service is paramount to the success of any business operating within this
competitive environment.
Due to its enormous size and scope the Tourism Industry generates both positive and negative
impacts which must be properly understood and managed. Many opportunities are emerging that
require a combination of management and organizational skills as well as a sound knowledge and
understanding of the Tourism Industry, its products and its services.
45 Hours
TOUR114 Tourism Industry Knowledge
In this subject students will learn about the basic elements of physical, cultural and destination
geography. They will explore the seven continents, learn about the concepts of longitude and latitude
and locate and learn about major countries and major cities. The subject will examine the creation of
city codes and their importance in selling and booking travel arrangements and also study coding and
de-coding city and airport codes. This subject also covers the planning of travel itineraries by following
basic guidelines such as pace, interests, details, energy and routing. Students will learn about world
time zones and how to calculate elapsed travel times between selected destinations, currency and
currency codes used around the world plus the history of world transport modes. They will learn how
to access information relating to flight schedules and other services including international regulations
applying to the transport of passengers, information regarding documents needed when traveling
internationally with emphasis on the need for accuracy when supplying information on visa and
passport requirements, customs and currency regulations.
The subject ends with details about the importance and role of international technology in the travel
industry today, including the development of Global Distribution Systems, internet and email.
This subject covers the IATA Foundation Diploma Modules 1.2 Geography in Travel Planning, 1.9 Air
Transport Essentials, 1.3 Travel Formalities and 1.11 Technology in the Travel Industry.
60 Hours
TOUR119 International Fares and Ticketing
In this subject students will learn how to use the Passenger Air Tariff, define technical terms and
classify geographical areas used in international fare construction. Students will tackle the essence of
normal and special fare calculation, currency conversion and rounding. The subject follows a logical
progression of steps using the Mileage System Principle to calculate one way, round and circle trip
journeys, as well as how to deal with the collection of taxes, fees and charges. This subject also
covers e tickets, acceptance of credit card payments and how to calculate children and infant fares.
The unit examines the role of a consolidator and how the Billing and Settlement Plan works and the
practical application of these topics.
This subject covers the IATA Foundation Diploma modules 1.12 Airfares and Ticketing and M1.13
Electronic Booking Tools (EBT).
90 Hours
TOUR123 Travel and Tourism Distribution Systems
Section one of this subject will examine the computer reservations system of the travel and tourism
industry and covers the requirements of the Galileo Computer Reservations Certificate. Students will
use the Galileo Computer Reservation System enabling them to gain access to airline flight
schedules, fare information, hotel rates, car rentals and other essential travel information. Section two
of this subject deals with the knowledge and skills required to administer the Billing and Settlement
Page 147

Plan (BSP), the standard system used by any enterprise involved in the sale and ticketing of airfares.
It also covers the requirements for the IATA BSP Certificate.
105 Hours
TOUR115 Travel Industry Services
This subject will examine the wishes and needs that different travellers have, and how to find
solutions. The goal as a professional travel consultant is to satisfy clients and create repeat business
for your agency. One of the best ways to do that is by researching the transport and accommodation
open to you, recommend the right product to match each traveller's preferences and then complete a
booking. The practical application of this subject will make it an exciting and enjoyable educational
experience.
45 Hours
ACCG121 Accounting Fundamentals
The introductory theoretical base and meaningful practical applications to business scenarios
combine to make this subject a realistic and useful learning experience. The subject has been
designed for those who are or will be working in the current complex and diverse business
environment. This subject allows students to examine and understand the basic framework of the
accounting information system so that they can interpret and use it to enhance the decision-making
process. The subject uses a practical approach and examines the way financial statements are
formed from source data giving students every opportunity to be familiar with the accounting
processes and the assumptions, concepts and principles upon which the final financial statements are
based.
45 Hours
BBA122 Business Organisational Principles
Organisations bring people together and it is through this lens that vision and values are examined.
Unlike finance, marketing or operations, studying the vision, values and goals of an entity is a
relatively new concept in the world of business. It is often perceived as irrelevant, unfeasible or
unmanageable, however, if well understood it can make a successful business. This subject aims to
explore exactly what is meant by vision and value management: how to create visions and values,
how to implement them and how to measure their success. An historical perspective of management
of organisations is developed. Operations and human resource management are examined from an
intercultural perspective to ensure participants are aware of the impact that national culture has on
how people behave in the organisation. This is extended with a contemporary perspective, discussing
ethics, labour relations and change as significant issues facing organisations.
45 Hours
ENG124 Business Communications
This subject covers the knowledge, skills and attitudes to communicate effectively in the workplace.
Areas emphasised include interpersonal skills within a business setting and client interaction. It also
develops proficiency in composing basic business correspondence. It also encourages the
development of communication skills for the telephone, face-to-face client interaction and public
speaking in a socially diverse work environment.
45 Hours
MKTG221 Principles of Marketing
In the course of an ordinary day we encounter hundreds, even thousands of marketing efforts brought
to us by professional marketers and we are the targets of countless marketing communications
campaigns. This subject will introduce you to the techniques and the concepts that practicing
marketers use to develop products and successful marketing campaigns. Marketers work to bring
about exchanges that will simultaneously satisfy our needs and the needs of their organizations. We
Page 148 ICMS Handbook Version 10/07/2012

will examine the evolution of marketing theory and the environment in which it operates. We will look
closely at what constitutes a market and how a marketer identifies, segments and targets markets.
We will introduce you the ways in which marketers develop the elements of the marketing mix. This
subject will enable students to become practitioners of marketing theory through a series of exciting,
competitive and interactive tutorials.
45 Hours
TOUR237 Tourism Policy and Planning
The subject is designed to help you develop knowledge, skills and approaches that underpin an
understanding of tourism. With respect to tourism, the successful planning and development of policy
is in the hands of individuals and organizations that are creative and strategic. Not only do they call
on technical skills but also those of research and analysis. On a practical level, they are politically
sensitive and thoughtful regarding consultation and interpersonal matters. In the same way, the unit
will challenge you to think analytically too, and to conduct your research accordingly. In the recent
past tourism, it must be said, has not attracted the calibre of research and attention it merits. Too
often vested interests have seen it as an outcome only, as an afterthought, or as something arising
from research that might perhaps merit further discussion. Increasingly, however, there is talk of the
need for governments to act in order to enhance the extent to which tourism contributes to the
economy. How will governments meet this demand? What bearing does current policy have on
short- and long-term planning across the sector? If we are to evaluate the issues in a wise and
strategic manner, then we must first understand the context that will shape current and future policy.
Sound policy cannot be developed in isolation, and neither can its implementation. The subject is
designed accordingly, so that you are encouraged to consider in depth the issues of the moment.
45 Hours
TOUR232 Tourism, Destinations and Environment Management
Tourism has the potential to contribute significantly to the development of most economies, including
those less developed and peripheral areas. It depends heavily however, on environmental conditions,
both natural and man-made, for its market and sustainability. Thus it is necessary for any analysis of
the economics of tourism to be holistic. This subject analyses the elements of the Tourism System,
and then considers in detail the variables that will have an impact on the natural and built
environments and future sustainability of the destination and industry. The concepts and knowledge
delivered will become essential, regardless of what management area within the tourism and
hospitality industry is obtained.
45 Hours
HRM107 Introduction to Human Resources
The subject is designed to help you explore the way an organization manages its human resources,
with particular reference to service. Service entails characteristics that are intangible as well as
tangible; it is the interaction of these that generates ‘the service product’. Any organisation wants
sound management – that is, managers who exercise formal and informal authority. In pursuing
standards of excellence, they keep subordinates on task, for the purpose of forming a co-ordinated
social group. Managing this entity in a cohesive, productive manner means that subordinates have to
apply knowledge and skills; it also requires managers who can motivate. It means that HR managers
must understand workplace behaviour, in particular a range of values, beliefs and attitudes. Inevitably
they find themselves asking questions such as: What response might we expect to this or that
innovation? What are the signs of dysfunction? Do we know when and how we’re getting it right?
And so on…
The subject will challenge you to think analytically –it is a critical component, and asks you to explore
your own emotional intelligence, as well as its links to assertive communication. The emphasis on
analytical thinking will deepen your understanding of the affective domain (feelings, beliefs and
Page 149

values); it consciously employs reflection and certain other high-order thinking skills, so that you are
more confident when it comes to HR matters. Analytical thinking helps you to link the theoretical and
the practical, making for wiser and more plentiful choices. The subject also examines the rights and
responsibilities of social relationships in the workplace, including the ethical dimension of your
behaviour.
45 Hours
BRIEF UNIT OF STUDY DESCRIPTIONS – ICMS Award Programs
1. Business and Management
Accounting Fundamentals (ACC 100)
The introductory theoretical base and meaningful practical applications to business
scenarios combine to make this unit a realistic and useful learning experience. The unit has
been designed for those who are or will be working in the current complex and diverse
business environment. This unit allows students to examine and understand the basic
framework of the accounting information system so that they can interpret and use it to
enhance the decision-making process. The unit uses a practical approach and examines the
way financial statements are formed from source data giving students every opportunity to
be familiar with the accounting processes and the assumptions, concepts and principles
upon which the final financial statements are based.
The aim of the unit is to provide the students with the basic information and skills relevant to
understanding and evaluating accounting as an information system and process. It includes
the processing of financial data, the completion of the accounting cycle and the preparation
of basic financial reports from the trial balance.
Managerial Accounting (ACC 200)
The theoretical base and meaningful practical application to industry scenarios combine to
make this unit an exciting, realistic and memorable learning experience. The unit has been
designed for managers working in the current complex and diverse business environment.
This unit allows the students to examine and understand the basic managerial skills
necessary to interpret and report on accounting information systems. These reports can then
be used to enhance the decision-making process. The unit examines the use of financial
statements within several contexts, giving the students every opportunity to be familiar with
the basic tools of managerial accounting concepts and the assumptions upon which they are
based.
The overall aim of the unit is to provide the students with the operational information and
skills relevant to planning, controlling and evaluating information in the accounting systems.
The unit will also examine management decision-making techniques.
Page 150 ICMS Handbook Version 10/07/2012

Business Communication (COM 100)
This unit covers the knowledge, skills and attitudes to communicate effectively in the
workplace. Areas emphasised include interpersonal skills within a business setting and client
interaction. It also develops proficiency in composing basic business correspondence. It also
encourages the development of communication skills for face-to-face client interaction and
public speaking in a socially diverse work environment.
The aim of this unit is to encourage, develop and improve business communication skills,
both verbally and non-verbally
Business Economics (ECO 100)
Economics is a cornerstone subject in any financial, commerce or business related studies.
All businesses operate within an economic environment and an economic, social, legal and
political framework. Understanding the business environment and the framework is
fundamental to sound strategic business decision making.
The teaching of economics is designed to assist students to relate their theory studied to real
world commercial events. They will use economists' eyes to see the world at work. While
students need to be equipped with the practical and personal skills necessary to work
successfully in a highly competitive global environment, they also must be motivated by a
demonstration of the relevance of economic principles to everyday life. This unit introduces
the core concepts and frameworks of an economy that must be understood before students
can undertake an analysis of key and empirical policy issues. This unit will encourage the
development of professionals able to respond to all stakeholders in all areas of efficient and
effective management.
This unit introduces the core concepts and frameworks of an economy that must be
understood before students can undertake an analysis of key and empirical policy issues.
This unit will encourage the development of professionals able to respond to all stakeholders
in all areas of efficient and effective management.
Business Finance I (FIN 200)
This unit is designed to equip students with the strategic management, practical and
personal skills necessary to work successfully in a highly competitive global environment.
Management of any business requires a thorough grounding in methods of business finance.
This unit will introduce the student to the various financial instruments, institutions and
markets that form a part of the Australian economy and the role they play, through
globalisation in the world economy. A thorough grounding in the mathematics of finance will
also assist the student to better understand the intricacies of the financial sector.
The aim of this unit is to provide an introduction to the financial sector of the economy and to
the mathematics of finance. Students will be introduced to a wide range of financial
instruments and the methods of valuing them.
Business Finance II (FIN 300)
This unit seeks to provide a flexible, student-centred and academically rigorous program
designed to develop students' intellectual skills and competencies and give a critical insight
Page 151

into the financial management of business. The unit examines the core principles and
techniques used in business finance. It is also designed to assist students to apply their
knowledge and skills to successfully resolving financial problems at a senior level of
management. It seeks to develop candidates who aspire to further academic study and
management development and progression.
The aim of this unit is to provide an insight into, and an understanding of the key ideas in
modern corporate finance. It is designed to assist students develop the skills and techniques
necessary for proficient business financial decision-making showing the importance of links
between effective financial practices and the achievement of organisational goals.
Business Forecasting (FOR 300)
This unit explores business forecasting by considering the planning process of the
organisation, the environment in which business forecasts are made, prediction of key
variables using qualitative and quantitative information and the practical considerations of
forecast implementation. Quantitative predictions will generally make use of spreadsheets
and simple statistical procedures that can be easily applied in the business environment.
The aim of the unit is to provide the students with the understanding of the importance of
forecasting in running a business and to teach the skills needed to understand and apply
qualitative and quantitative forecasting techniques in a business environment.
Introduction to Human Resources (HRM 100)
The unit is designed to help the student explore the way an organization manages its human
resources, with particular reference to service. Service entails characteristics that are
intangible as well as tangible; it is the interaction of these that generates ‘the service
product’. Any organisation wants sound management – that is, managers who exercise
formal and informal authority. In pursuing standards of excellence, they keep subordinates
on task, for the purpose of forming a co-ordinated social group. Managing this entity in a
cohesive, productive manner means that subordinates have to apply knowledge and skills; it
also requires managers who can motivate. It means that HR managers must understand
workplace behaviour, in particular a range of values, beliefs and attitudes. Inevitably they
find themselves asking questions such as: What response might we expect to this or that
innovation? What are the signs of dysfunction? Do we know when and how we’re getting it
right? And so on…
The unit will challenge the student to think analytically –it is a critical component, and asks
the student to explore their own emotional intelligence, as well as its links to assertive
communication. The emphasis on analytical thinking will deepen the students understanding
of the affective domain (feelings, beliefs and values); it consciously employs reflection and
certain other high-order thinking skills, so that the student is more confident when it comes to
HR matters. Analytical thinking helps the student to link the theoretical and the practical,
making for wiser and more plentiful choices. The unit also examines the rights and
responsibilities of social relationships in the workplace, including the ethical dimension of
their behaviour.
The aim of the unit is to provide the students with a better understanding of human
behaviour in organisations. It will develop the student’s skills by setting standards for
effective practice and by adding substantially to their knowledge of workplace behaviour.
Ultimately, it will strengthen the students’ performance by calling on them to reflect on their
own attitudes and behaviour. It is a chance to forge a stronger professional presence
because the students are more familiar with best practice.
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Human Resource Planning and Performance (HRM 200)
The unit aims to develop the knowledge and skills necessary for students to be able to
manage people appropriately and to understand the Human Resource management
systems and processes that are necessary to achieve the organisation’s goals. It will
encourage students to take a holistic perspective when considering business problems and
decisions.
Case studies and the consideration of contemporary events will link theory with practice.
Examples from all service industries will be used to broaden the course and, in the main,
organisations with an international presence will be selected. The background and
experience of the lecturer will also be drawn upon to enrich the unit. Students are expected
to read the relevant course text chapter for each topic prior to lectures and to have accessed
related learning resources (lecture slides, tutorials and readings) from Blackboard or through
their own literature searching. Moreover, students are expected to develop situational
awareness through regular scanning of the literature, the business media and other relevant
sources.
Introduction to Information Systems (ISY 100)
Service industries now rely on employees being competent with the use and manipulation of
computers. The rapid development of computing and telecommunications, coupled with a
quantum leap in the performance of personal computers (PC) and attractive price ratios, has
elevated the role of information systems to that of a strategic resource.
It has been argued that service organisations would not have grown to the size they are
today were it not for the global impact of information technology (IT).
The aim of this unit is to provide the student with the necessary knowledge and skills, of
sufficient depth, to be able to optimise their current and future skills use in Information
Technology (IT), and grasp new opportunities as the technology develops.
Business Law (LAW 200)
This unit will introduce students to the basic principles of business law. With the increasing
legal liability imposed upon individuals and businesses in the current commercial world,
student needs to understand the significance and impact of legal implications on the tourism,
hospitality, retail and event management
industries. The meaningful application to industry scenarios makes this unit a practical and
useful learning experience.
The aim of this unit is to provide the student with basic knowledge of the relevant New South
Wales/Commonwealth Law pertaining to the tourism, hospitality, retail and event industries.
Participants are introduced to both the Common and Statute Law that relate to the numerous
areas of liability affecting the tourism, hospitality, retail and event management industries.
Managing People and Organisations (MGT 100)
Organisations bring people together and it is through this lens that vision and values are
examined. Unlike finance, marketing or operations, studying the vision, values and goals of
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an entity is a relatively new concept in the world of business. It is often perceived as
irrelevant, unfeasible or unmanageable, however, if well understood it can make a
successful business. This unit aims to explore exactly what is meant by vision and value
management: how to create visions and values, how to implement them and how to
measure their success. An historical perspective of management of organisations is
developed. Operations and human resource management are examined from an
intercultural perspective to ensure participants are aware of the impact that national culture
has on how people behave in the organisation. This is extended with a contemporary
perspective, discussing ethics, labour relations and change as significant issues facing
organisations.
This unit examines organisations and their activities from a number of perspectives. It aims
to show students that organisations bring people together with a vision and values to
achieve what they could not possibly achieve individually.
Service Management (MGT 200)
The introductory theoretical base and meaningful practical applications to scenarios that
address the service encounters and moments of truth combine to make this unit a realistic
and useful learning experience.
This unit has been designed for all those who are, or will be, working in the diverse
environment of service management. The customer is the foundation of the business and
consequently this unit takes a service management approach to establishing an excellent
business relationship with the customer.
The assumptions, concepts and principles upon which excellent services are given are
examined from both a scholarly viewpoint and a practical application approach. In this way,
students will be confident and well informed about quality service management.
The aim of the unit is to provide the students with the basic information and skills relevant to
understanding and evaluating quality service management. In particular it focuses on service
encounters and moments of truth in satisfying customers’ needs.
Leadership Foundations] (MGT 301)
This unit is comprised of four elements: an initial off-site two-day intensive, four tutorial
sessions, a group assignment and a final one-day conclusion off campus.
In Leadership Foundations you will explore the role that faith & values play as foundations
for effective leadership and learn the essentials of “servant leadership” as the basis of
leadership in action.
You will:
• Determine the personal qualities that give rise to inspiring leadership
• Understand the importance of character development for effective leadership
• Articulate their own personal values
• Differentiate between servant leadership and self-interested leadership
• Identify a deeper sense of purpose as a consequence of a commitment to serve
others
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Management, Philosophy and Performance (MGT 210)
This unit has been designed upon the key assumption that to aspire to community
leadership, managers require both training and education. This course aims to provide some
elements of the latter by exposing students to moral, intellectual and aesthetical standards,
that is, by proposing students cultural, ontological and linguistic references so that they can
better make sense of the world, of the Western civilisation and of the main ideas that shaped
them. Managing, that is to say directing people towards the achievement of objectives is
indeed impossible in the darkness of an imprecise language or in the senseless outline of a
world without history. If one accepts that current management theories (Human Resource
Management, Organisational Behaviour, Marketing, Economics for instance) are morally,
ideologically and psychologically structured as well as being informed by empirical and
rational approaches, then a philosophical study of management appears essential, for only
philosophy can offer a synthesis of all these dimensions. And since these management
theories are built upon different views of man and society which are important not so much
for what they lead to but more so for what they assume, management even appears as
being essentially a philosophical activity.
Finally, for this course, to philosophise is to learn to think critically over various worldviews
and their contradicting premises while respecting strictly the rules of logic and linguistics,
that is, to learn to elaborate new ideas from well defined starting grounds and within clear
constraints. For this reason, philosophy can be said to be a school of innovation and creative
thinking.
The aim of this unit is to make students understand that human existence can be interpreted
through diverse perspectives and that there is no authoritative criterion for deciding that one
perspective is more valid than another;
− To compare and contrast a few important philosophical perspectives through which
people, at different times and in different contexts, have tried to explain the world,
themselves and each other. Philosophical constructs are indeed not so much interesting in
what they try to explain, but in what they assume;
− To demonstrate that modern western management thought, whilst of recent origin,
draws on a wide range of ancient wisdom and can be related to ontological theories;
− To provide basic linguistic skills and intellectual frameworks for the critical analysis of
theories, i.e. to help students separate empirical facts from ideological constructs.
− To ground passion, the prerequisite of action, upon wisdom, that is, inquiry into the
nature of man.
Managing Workplace Conflict (MGT 220)
This unit is designed to help the student develop knowledge, skills and approaches to
dealing strategically with conflict in the workplace. It covers conflict management as a first
party and as a third party too: third-party skills include helping others deal directly with
conflict, as well as understanding the place of mediation, negotiation, investigation and
arbitration. It asserts, moreover, that conflict involves us in making adaptive changes; these
can be positive, for the employee and for the workplace. There is an emphasis throughout
on leadership, particularly with respect to building informal authority; there is an emphasis
too on applied learning.
The unit will challenge the student to think analytically – it is a critical component, and one
that requires an exploration of emotional intelligence, and its links to assertive
communication. In emphasising analytical thinking, or meta-cognition, the unit will deepen
the student understanding of the affective domain (feelings, beliefs and values); it
consciously employs reflection and certain other high-order thinking skills, so that the
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student is more confident when deciding on the best way to respond to conflict. Analytical
thinking will permit the student to link the theoretical and the practical, making for wiser
choices. Since managing workplace conflict depends heavily on context, the content poses
this question: what are the critical questions that inform practice at the interface? The unit
also examines the rights and responsibilities of social relationships in the workplace,
including the ethical dimension of the student behaviour.
The aim of the unit is to provide the students with better approaches to managing conflict. In
the light of this, it will advance the students skill by setting standards for effective practice
and by adding substantially to the student knowledge of conflict as a phenomenon that is
part of everyday life. Ultimately, it will strengthen the performance by calling on the student
to reflect upon their own attitudes and behaviour. It is a chance to forge a stronger
professional presence. It is also a chance to for the student to find their voice as an
authentic register of self.
Facilities Management (MGT 230)
This unit will introduce the student to the principles and practices of Facilities Management
and Occupational Health and Safety (OHS) at work. It provides an interactive learning
approach to facilities, health and safety management in the hospitality workplace. Topics
covered include facilities design, operations and management, occupational health and
safety, relevant legislation, risk management, and accident/ injury management. Learning
will occur through a combination of theory lectures, practical exercises and student
presentations. The teaching methodology is such that the students are required to place
themselves in the position of a manager faced with making a range of decisions related to
Facilities and Occupational Health and Safety, which not only tests their theoretical
knowledge of the subject but also enhances their ability to make informed and appropriate
decisions based on that knowledge and the given circumstances of a variety of situations.
The aim of the unit is to provide the students with an understanding of a wide range of
issues involved in the provision of a safe, healthy and secure workplace and to develop their
ability to apply that understanding in a range of circumstances.
Strategic Management (MGT 300)
The purpose of this unit is to equip the student with the ability to approach complex business
problems from the cross-functional and multi-dimensional perspective of the general
manager.
The process of formulating complex strategy at the business-level requires the systematic
analysis of a firm’s internal resources and capabilities in conjunction with a structured
examination of the various dimensions of its (external) industry and macro-environments.
Once this is achieved, management can develop appropriate strategies with which to pursue
sustainable competitive advantage in domestic and international markets
At the corporate level, the key issue is the management of the growth of the firm. Topics
addressed in this regard include financing growth, diversification, merger and acquisition
analysis, synergy, corporate parenting, governance, strategy implementation social
responsibility and stakeholder management.
The aim of the unit is to provide the students understand all the aspects of the real world
strategic management of entities. The ability of the student to approach their case study
topics with innovative and creative thinking allows them to specialise in an area of interest.
The students should read widely to ensure that the theory examined in the class tests is
studied so as to turn it into lasting knowledge.
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Cross Cultural Management (MGT 310)
This unit is designed to help the student to develop knowledge, skills and approaches to
managing across borders and cultures. Not only does it look at a range of enterprises
throughout the developed and developing world, but also at the way newcomers to the
global stage manage strategic and inter-personal aspects of the move from the domestic
environment.
The focus is on the behaviour of those whose reach is both international and cross-cultural
in character –these days a volatile sphere, thanks to changes in information technology.
What challenges will the student face in this environment? How will the student meet them?
The unit describes what the student will need in designing strategies that work in an
international context, including how to go about conducting cross-cultural interactions, as
well managing any day-to-day operations.
The unit takes an Australian perspective regarding regional economies, China, India, the EU
and the Americas. Not only does it assess the impact of technology, but also the way
cultural variables affect certain national and international factors related to management. It
looks at trends and developments that face international managers, and at the long-term
implications of socio-economic interdependence among nations. It explores the way an
understanding of local culture and business habits can improve the productivity, efficiency
and job satisfaction of your staff. It looks at communication, notably with respect to
motivation, leadership, groups and negotiation. If there are cultural differences, what
challenges face you when you are negotiating? As a manager, how do you go about
establishing long-term objectives? The unit suggests how the student might build alliances
in ways that observe social responsibility. In addition, it considers the importance of aligning
your organisation in a dynamic foreign marketplace. The unit also deals with the critical
nature of managing people so that the organisation retains staff.
The aim of the unit is to provide the students with better approaches to managing in a crosscultural
context. In the light of this, it will advance the student skills by setting standards for
effective practice and by adding substantially to the student’s knowledge of cross-cultural
management as part of a global environment. Ultimately it will strengthen performance by
calling on the students to reflect upon their own attitudes and behaviour.
Business Ethics (MGT 320)
In preparing students for management roles, this course will examine the moral, ethical and
legal bases of business decision-making. The student will be introduced to the legal and
ethical issues in business in order to create sensitivity to the consequences of one's
decisions and actions. This will be prefaced by critical analysis of issues from all stakeholder
perspectives and the ability to evaluate the arguments of all interests and to arrive at the
better conclusion. Students will be required to uncover the bias, prejudice, interests, etc.,
that are considerations towards the accuracy and influence of oral and written ethical
arguments.
This unit will examine the methodology and considerations towards making a better decision
and not what that decision should be. That is (in most cases), the processes and
consideration to be utilised for arriving at a more ethical decision.
Quality Management and Customer Service (MGT 330)
Quality Management has emerged as one of the main management philosophies in the
developed world
and forms the basis of Business Excellence Models World-wide. The unit addresses the
major philosophies behind the design and development of a Quality Improvement Program.
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It guides the student through the concept of quality, and the establishment of quality
improvement programs.
This unit aims to provide an introduction to the concepts and practice of Quality
Management and an integration of the ideas of Quality Management within the broader
service management context.
The concept of quality, and the establishment of quality improvement mechanisms, will be
explored and the analytical tools used for the collection and analysis of data will be
discussed. Successful completion of the unit will provide the student with the analytical skills
to design, evaluate and implement a Quality Improvement Program.
Business Planning (MGT 340)
The unit provides a practical approach to business development planning and its written and
oral communication. The unit draws on existing knowledge from prior subjects. Knowledge
and skills are extended in a project-based approach which entails: the identification of
strategic issues and their context; research; the selection and application of relevant
frameworks and tools for analysis and interpretation; and, the development of practical
recommendations.
The aim of the unit is to provide the students the skills and knowledge necessary to: (a)
devise a strategic business plan that is actionable; (b) critically evaluate content, methods
and processes of business planning; and, (c) enhance written and oral skills for business
communication.
Entrepreneurship & Innovation (MGT 350)
This unit provides students with the skills necessary for understanding, implementing and
managing the entrepreneurial innovation process. Entrepreneurship/intrapreneurship is more
than the mere creation of a new business. Seeking opportunity, taking risks and having the
tenacity to push ideas into reality are special characteristics that permeate entrepreneurial
individuals. Entrepreneurship is an integrated concept that has revolutionised the way
business is conducted. Students will study how winning entrepreneurs think, act and
perform.
The aim of the unit is for students to develop an innovation perspective on new, small, large
or social entrepreneurial ventures. By appreciating the challenges and problems of
innovation and entrepreneurial endeavours, students are equipped to be effective
participants in the service economy.
Strategic Facilities Management (MGT 360)
Facilities (and property) management is a vital part of planning and controlling an entity. This
unit develops an understanding of the importance of architectural design and construction
methods which underpin the preparation of design documents for refurbishment programs.
The unit builds on a rigorous, theoretical base to describe the practical importance of
strategic planning in facilities management. The skills and knowledge developed in the unit
will equip graduates to design viable redevelopment strategies, understand the implications
of sound facilities and property management and to provide superior quality venues and
distinctive quality service.
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The aim of the unit is to provide the students with the ability to provide high value; high ROI
workplaces with the skills necessary to provide an holistic approach that align with and
responds to the organisations objectives.
Business Project (MGT370)
This unit requires the student to work on a project in collaboration with a company or
industry body in an area of business. The students work on individual or group projects but
meet weekly to receive a tutorial briefing with the lecturer on their specific topic. Students are
encouraged to discuss project issues, pose problems and potential solutions with their peers
and the lecturer. A weekly progress log is maintained by the student. An interim report and
final report are created and a final formal presentation is also assessed.
The aim of the unit is to provide the students an opportunity undertake an applied research
based management project.
Management Information Systems (MIS 300)
The rapid development of computing and telecommunications, coupled with a quantum leap
in the performance of personal computers (PC) and attractive price ratios, has elevated the
role of information systems to that of a strategic resource. It has been argued that neither
mass tourism nor the multinational hotel chains that have developed in its wake would have
grown to the size they are today were it not for the global impact of information technology
(IT). The hospitality industry's reliance on information sharing via local and wide area
networks, on global distribution systems and on the need for instant information is likely to
increase as organisations find they have little choice but to play an active part in
development of what has been termed 'information society'.
The aim of this unit is to provide the students with knowledge of the theory and practice of
systems as mechanisms for the delivery of management information. Participants are
introduced to the basic theory of information systems and to the concepts of system control
and systems design.
Principles of Marketing (MKT 100)
In the course of an ordinary day we encounter hundreds, even thousands of marketing
efforts brought to us by professional marketers and we are the targets of countless
marketing communications campaigns. This unit will introduce you to the techniques and the
concepts that practicing marketers use to develop products and successful marketing
campaigns. Marketers work to bring about exchanges that will simultaneously satisfy our
needs and the needs of their organizations. We will examine the evolution of marketing
theory and the environment in which it operates. We will look closely at what constitutes a
market and how a marketer identifies, segments and targets markets. We will introduce you
the ways in which marketers develop the elements of the marketing mix. This unit will enable
students to become practitioners of marketing theory through a series of exciting,
competitive and interactive tutorials.
The aim of this unit is to explain and demonstrate the basic knowledge and concepts of
marketing, with particular attention paid to the specific characteristics of services marketing.
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Strategic Marketing Management (MKT 300)
Marketing strategies need to be integrated with an organisation's overall corporate strategy
and the strategies of other functional departments. Collectively these strategies are designed
to secure a position of sustainable competitive advantage in the market place for firms.
Therefore this subject develops student ability to apply strategic marketing principles and
theories to specific problems, competitive situations and environments. The subject provides
a balanced approach to strategic marketing management through a combination of readings,
theoretical tools, and practical examples. Students will learn to select and apply relevant
methods, individually and in a group, in the preparation of assignments, participation in
tutorials and during lectures. As a capstone unit it is anticipated that students will integrate
prior learning from the subject Principles of Marketing.
The aim of the unit is to provide the students with a set of practical tools and concepts that
will enable students to develop, evaluate and implement innovative strategies; and to
provide theories, frameworks and examples relating to the management of critical aspects of
strategic marketing activity.
The focus is on a customer-oriented approach to the marketing organisation, market
definition, and market segmentation, as well as an entrepreneurial approach to strategic
choice. Throughout the course, the emphasis is on the analysis process: identifying
information needs, acquiring the necessary information, interpreting it and using it as the
basis for business recommendations.
Academic Writing & Research Skills (RES 200)
In order to achieve any degree of success in education and management, it is vital that
students have the ability to retrieve, interpret, select, develop, evaluate and present
qualitative and quantitative information, and to incorporate this information into a study,
report or project. This unit focuses on writing an academic essay. Students will be taught to
write for a key purpose and consider the needs of the reader. Emphasis will be placed on
creating cohesive structures, supporting evidence, research, analysis, sentence variety and
vocabulary building. These skills will assist in producing graduates with keen analytical
writing skills and interpretive attributes, able to take their place in any management team.
The aim of this course is to refresh writing and research skills with an emphasis on
demonstrating the key principles of analysing, reasoning and arguing.
Research Methods (RES 300)
This unit focuses on practical research procedures including problem formulation, research
design, and data collection, description and reporting. The course develops skills in
conducting research and provides a working knowledge of ways to analyse and describe
non-numerical information as well as techniques to describe sets of numerical data. Skills
will be developed using information and methods pertinent to decision making in the
management of service delivery organizations.
The unit draws on existing knowledge from prior subjects. Knowledge and skills are
extended in a project-based approach which entails: the identification of strategic issues and
their context; research; the selection and application of relevant frameworks and tools for
analysis and interpretation; and, the development of practical recommendations.
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The aim of the unit is to provide the students with the research skills and techniques
appropriate to addressing industry issues in the service sector and to apply these skills in
formulating a research plan for the Level 300 project within the students major
Business Statistics (STA 100)
A basic level of understanding of statistical tools is necessary for any contemporary
educated business manager to make informed decisions. This unit provides a broad
introduction to statistical concepts and techniques for data analysis. The unit is basically
concerned with the development of an understanding of statistical practice and importantly
how it is applied in a business situation.
The aim of the unit is to provide the student with the statistical tools required to analyse data
encountered in a wide range of managerial situations and make effective decisions based on
this data. The unit is not designed to make the student into a statistician.
2. Event Management
Event Operations and Logistics (EVT 100)
This unit examines in detail event operations management. Logistics, project and time
management are analysed to determine the impact on all stakeholders. Budget and control
methods are examined along with the other resources required to support the event. Also
examined are the methodologies required to ensure an event is run smoothly from start to
finish, and the issues that highlight the human element involved in staging a successful
event. Many logistical requirements of the event must be identified early in the planning
process to ensure the event concept is successful. A component of this unit will be made up
of simulated entries and organisation of meetings, incentives, conferences and exhibitions
using Events Pro software to demonstrate how computer tools can assist in tracking all the
issues associated with event planning and implementation.
The aim of this unit is to provide students with the skills necessary to undertake planning
event operations and logistics. Incorporated in this aim is the importance of understanding
staffing, leadership and teambuilding and time management practices needed to budget and
control all aspects of event logistics.
Introduction to Event Management (EVT 110)
This unit provides an introduction to the special event industry from the perspective of event
management. The industry has developed in recent decades into a significant business
sector and it is important to understand the different areas that make up the event industry
sector and the many stakeholders involved. Students will learn the importance of this sector
in the economic and social development of communities.
The unit includes evaluation and feasibility studies, conceptualising and planning events,
and communicating the event project plan to the stakeholders. Establishing the agreed goals
and objectives for an event is vital and successful event management requires detailed preplanning.
Identifying key strengths and weaknesses prior to committing to stage an event is crucial to
the success of special events. Students will complete this unit being able to identify the key
factors affecting an event’s success or failure.
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The aim of the unit is to provide the students an introduction to the Event Industry, its
categories, the personnel and stakeholders, concept and planning phases
Venue & Hospitality Operations (EVT 120)
Venue management includes the methods and skills you need to source, negotiate and
manage venue personnel you will liaise with when staging an event at a venue.
This unit requires the student to place themselves in the position of an ‘event manager’
faced with making a range of decisions related to Venue Management; dealing with
suppliers, venue briefs, site inspections and staff management.
The unit also provides an introduction to hospitality from a service perspective for event
management students. Students will be faced with making a range of decisions related to
wedding co-ordination; dealing with suppliers, client briefs, timelines, budgets and the law,
which not only tests their theoretical knowledge of the subject but also enhances their ability
to make informed and appropriate decisions based on that knowledge and the given
circumstances of a variety of situations.
The aim of this unit is to provide a basic introduction to venue management as it applies to
the event management industry. It is designed to give event management students skills in
how to negotiate and liaise with venues when staging an event. The course will also provide
students with practical skills in the food and beverage service. It also provides a basic
introduction to the art of wedding co-ordination, a major sector of the event and hospitality
industry.
Event Production & Design (EVT 200)
Understanding event technologies enables the event manager to successfully combine
showcraft, theming, staging and concept design with the core objectives of staging the
event. Key areas of event production and design include script writing, voice-over copy
editing, event printed materials, room layouts, power, lights, sound, audio visual and special
effects, music, colour, decorations and costumes. This unit provides both theoretical and
practical application in these areas and will enhance students’ ability to make informed and
appropriate decisions based on their knowledge and on the given circumstances of a variety
of events.
The aim of the unit is to provide the students with the concept of themed events and
provides an overview of the staging of an event including the effective use of lighting, sound
and other multimedia technology.
Legal Issues for Event Management (EVT 210)
Risk assessment and risk management require careful examination, as it is essential that
laws and regulations impacting on event planning are clearly understood. With the
increasing legal liability imposed upon individuals and businesses in the current commercial
world, the event management student needs to be acquainted with the significance and
impact of legal implications on the industry. This unit examines a wide range of Common
Law, Legislation, Licences, Permits and other legal requirements relevant to event
management. Potential risks associated with events are identified and possible contingency
plans explored.
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The aim of this unit is to provide the student with basic knowledge of the relevant New South
Wales/Commonwealth Law pertaining to the Event Management Industry. Students are
introduced to both the Common and Statute Law that relates to the numerous areas of
liability affecting the Event Management Industry
Event Practicum (EVT 220)
This unit provides a comprehensive and interactive approach to learning through the
practical exercise of staging an event. The teaching methodology is such that the students
are required to place themselves in the position of an event manager and organise an event
from pre-planning/concept phase, through to execution and post evaluation stage. The
students will stage the event at ICMS and one off-site event and will be applying their
theoretical and practical knowledge from previous units in order to successfully practise the
key stages of running an event.
The aim of the unit is to provide the student an environment in which to apply theoretical and
practical knowledge learnt in previous terms and during the work-based component (industry
training) to the organization and management of a real event. Students will project manage
an event from planning to execution to evaluation phases.
Exhibition Services (EVT 230)
This unit examines the role of Exhibitions within the Meetings Incentives Conventions and
Exhibitions (MICE) and Business Tourism Industry. It explores the many benefits and
challenges of this growing industry with the application of theory to real life scenarios.
The aim of the unit is to provide the students with a sound understanding of the key aspects
of the exhibition industry and exhibition management, highlighting each step in the
development of an exhibition including:
identifying key players – exhibitors, attendees, service providers, suppliers, venue managers
and their roles, functions, and interrelationships;
exhibition management perspectives and practices;
site selection including destinations venues;
sales, marketing and promotional principles;
planning and management;
budgeting and Exhibition Evaluation;
the role of Convention and Visitors Bureaus.
Event Promotions and Sponsorship (EVT 300)
An important aspect of event management is deciding who are the most appropriate
sponsors to align with and what advertising and PR tools to use when communicating to the
marketplace. There is no best formula for either, but it is vital to understand the role they
play in the marketing mix and how they add value at each step of execution. This unit
therefore examines sponsorship, event marketing and promotions, and analyses the
importance of PR fundamentals and media relations in the event industry. The topics of
sponsorship selection, advertising principals and techniques, scheduling and budgeting add
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depth to the quality of learning outcomes. This unit will therefore equip graduates with the
skills necessary to work in a multinational environment and execute a smart campaign.
The overall aim of the unit is to examine how sponsorship, advertising and public relations
strategies are used to fund events and communicate to the market.
Event Management Project (EVT 310)
This unit requires the student to work on a project in collaboration with a company or
industry body in the student’s major specialisation. The students work on individual or group
projects but meet weekly to receive a tutorial briefing with the lecturer on their specific topic.
Students are encouraged to discuss project issues, pose problems and potential solutions
with their peers and the lecturer. A weekly progress log is maintained by the student. An
interim report and final report are created and a final formal presentation is also assessed.
The aim of the unit is to provide the students an opportunity undertake an applied research
based management project in their area of specialisation.
A written proposal must be prepared for submission as a part of the pre-requisite unit
“Research Project Techniques”
International Events (EVT 320)
This unit will cover the study of large-scale international mega events and examine the
dynamics and operational aspects of producing such events. Students will study
contemporary and commercial issues in the international special event industry and will be
encouraged to take a strategic and commercial approach to event management. This unit
examines how major events are used to promote destination tourism, political goodwill,
community services, private sector and special interest causes. Students will learn how
major events are created and have an understanding of the processes involved in bidding for
a mega event.
The aim of the unit is to provide the students an understanding of the issues and operational
considerations associated with producing mega events, and the rationale behind
government and the private sector involvement such events
3. Hospitality Management
Hospitality Operations I (HOS 100)
This unit will provide students with the basic knowledge and experience in hotel operations
concentrating on practical skills in food and beverage management. The theoretical base
and application of industry scenarios combine to make this unit an exciting, practical and
memorable learning experience. Students will experience real simulations in the college
Grand Dining Room (GDR) and Court Yard Café (CYC) along with real-life experience in
food and beverage operations, particularly at gala functions. Knowledge of Australian wine is
also integrated as part of the food and beverage component. Guest lecturers associated with
food and beverage operations add depth and currency to the unit, highlighting the latest
industry trends.
The overall aim of the unit is to provide the students with the basic understanding of how
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food and beverage outlets and activities interact with each other in a quality hotel
environment to provide an overall customer experience. The unit also provides the basic
foundation for advancement into Hospitality Operations II.
Introduction to Hospitality Management (HOS 110)
The unit examines the field of hospitality emphasising the development of the industry,
evaluating the industry of today and forecasting future trends. The unit also provides
students with the information and management principles in many key sectors of the
industry, including hotels and lodging, business ownership and development, food and
beverage, recreation and leisure, gaming, meetings and conventions. An overview of
employment opportunities, management structures and key departments of large hotel
operations is also discussed.
The aim of the unit is to provide the students a basic understanding of the hospitality industry
by focusing on the organisation of hotel and food and beverage operations and industry
opportunities and future trends.
Rooms Division Operations (HOS 120)
This unit provides an introduction to rooms division operations, through the study and
practical application of front office and housekeeping operational procedures. The student's
understanding of best practice Front Office and Housekeeping operations methodology is
greatly enhanced by the practical application of theoretical knowledge, acquired in the
classroom, to a range of front office and housekeeping tasks and situations in a commercial
environment.
The aim of the unit is to provide the students with the skills and knowledge at an introductory
level that are required to manage the front office and housekeeping departments in
hospitality operations.
Hospitality Operations II (HOS 200)
This unit provides an introduction to Beverage and Bar Management and advanced service
skills. This is achieved through the study and practical application of operational procedures
and the basic concepts, styles and operations in a variety of beverage and bar management
and dining room scenarios. The student's understanding of best practice Beverage and bar
operations methodology is greatly enhanced by the practical application of theoretical
knowledge, acquired in the classroom and the practical labs will enable students to achieve
competency required to operate successfully in a management context.
The aim of the unit is to provide the students with the advanced knowledge and skills in hotel
operations building on the foundation gained in Hospitality Operations One. The theoretical
base underpins the practical learning experience and gives fusion to the subject matter. On
completion of this unit students will have the practical and theoretical knowledge to be
considered for industry training placement in the hospitality sector.
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Operational Management & Cost Control (HOS 210)
The hospitality industry challenges profitability with its unique working conditions. The mix of
permanent and casual labour, perishability of goods, fluctuating levels of business and 24
hour operating policy allows for differing levels of productivity, quality and many opportunities
for fraudulent practices. This unit will instil in students the necessity for both standards and
control at all levels of the operation thus enabling optimum return for the company whilst
maintaining levels of quality and service for the customer. Students will learn to produce and
analyse a number of cost control tools and financial reports. For an outline of skills gained
please see ‘Learning Outcomes’ below.
The aim of the unit is to provide the students with the skills and knowledge to manage and
control the financial performance of the Food and Beverage Department.
Rooms & Revenue Management (HOS 220)
The principles that apply to successful hotel management education are international and,
importantly, transportable. They provide a flexible, student-centred and academically
rigorous program, which seeks to develop students’ competencies and encourage their
intellectual skills. This unit seeks to extend the basic Front Office operations and concentrate
on key elements of effective Front Office management, namely managing quality guest
service and managing revenue. These key areas are studied in depth.
The aim of the unit is to provide the students an insight into the everyday tasks performed by
a Front Office Manager and to assess the students’ ability to think as a Front Office Manager
and solve problems. The overall aim is to ensure that the student has a sound knowledge of
financial responsibilities of running a Front Office department.
Globalisation in the Hospitality Industry (HOS 300)
The hospitality industry is a truly global industry; it is international in terms of mobility and
expectations of consumers, the mobility of the labour force, the internationalisation of
products, the impact of multinational hospitality companies and international hospitality
education.
The aim of the unit is to provide the students with an awareness of the globalisation issues
as they relate to the hospitality industry and to develop an understanding of the major
influences affecting the international hospitality business environment, to enable them to
assess the strategic issues resulting from globalisation.
Hospitality Management Project (HOS 310)
This unit requires the student to work on a project in collaboration with a company or
industry body in the student’s major specialisation. The students work on individual or group
projects but meet weekly to receive a tutorial briefing with the lecturer on their specific topic.
Students are encouraged to discuss project issues, pose problems and potential solutions
with their peers and the lecturer. A weekly progress log is maintained by the student. An
interim report and final report are created and a final formal presentation is also assessed.
The aim of the unit is to provide the students an opportunity undertake an applied research
based management project in their area of specialisation.
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A written proposal must be prepared for submission as a part of the pre-requisite unit
“Research Project Techniques”
Hotel Management Simulations (HOS 320)
This unit is taught via a computer program that simulates the operation of a hotel allowing
students to consider many of the vital issues facing hotel operations management. The
segments of the simulation program concentrate on front office operations, and the lodging
cycle and the application of yield management principles in forecasting demand. The input of
data into the computer allows students to test out their decision-making skills in a simulated
but highly realistic environment. Students will be able to evaluate broad ranges of
accumulated learning by running a business within a safe accelerated environment. A
business plan and periodic reports assesses team performance whilst simultaneously
developing word processing and spreadsheet skills.
The aim of the unit is to provide the students confidence in analysing and implementing
decisions in semi-complex safe business situations.
4. Property Services Management
Building Construction Technology (PRO 100)
This unit investigates and describes the modern technologies and materials used in building
construction, it gives students an understanding of construction and contract documentation,
the costing and phasing of projects and the statutory and legal framework affecting domestic
and commercial construction projects. Through relevant the unit considers service systems
in larger buildings and defects and faults which affect construction types.
The aim of the unit is to provide the students with an introduction to the approval process for
development and how various government instrumentalities take an active part in the
process. Finally, they will understand the role and operations of the Land and Environment
Court in NSW.
Principles of Valuation (PRO 110)
In the context of the qualification, this is a fundamental foundation valuation unit designed to
deliver to candidates the skills and knowledge required to assess and conduct the valuation
of residential property types, and further, to introduce the fundamental assessment methods
to apply in the valuation of income producing property.
Successful completion of this unit requires an understanding of property valuation
methodologies applying to residential property types and a basic understanding of
appropriate market and other relevant information needed to assess income producing
property.
The aim of the unit is to provide the students with an introduction to valuation methodologies
that can be applied to the valuation of residential and income producing properties.
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Introduction to Property Management (PRO 120)
In the context of the qualification, this is a fundamental foundation unit that arms the
candidate with a basic understanding of property and facility management concepts.
This unit develops a basic understanding of property and facility management concepts and
will provide students with an understanding of basic property and facility management
concepts.
This unit covers an introduction to the economic, legal and technical aspects of property and
asset management, lease management, building maintenance economics and cycles.
The aim of the unit is to provide the students with an understanding of basic property and
facility management concepts.
Commercial Building & Hotel Valuation (PRO 200)
This unit develops the ability to apply property valuation methodologies to retail, commercial
and industrial properties. Properly comprehended and applied, the valuation process will
guide the student to recognise significant features of individual properties.
Successful completion requires students to recognise significant features of individual
properties and market sectors collect and analyse appropriate market and other relevant
information and interpret the information to value an individual commercial property.
The aim of the unit is to provide the students with the knowledge of process and specialist
skills that will permit valuation of differing properties for a range of clients.
Land & Property Law (PRO 210)
This unit will expose students to the fundamental concepts and principles of Land and
Property Law. The meaningful application of these concepts and principles to the broad
range of property sectors, namely, residential, commercial and industrial, will enable the
student to have an understanding of any possible legal implications.
The aim of the unit is to provide the students with a basic knowledge of the relevant New
South Wales Land and Property Law pertaining to Property Management. Students will be
introduced to both Common and Statue Law, in these specific areas.
Computer Based Property Management & Maintenance (PRO 220)
The rapid development of computing and telecommunications, coupled with a quantum leap
in the performance of personal computers (PC) and attractive price ratios have elevated the
role of information systems to that of a strategic resource.
Devising optimal strategy for maintaining commercial building and industrial buildings is a
complex task and maintenance strategies are needed to ensure that plant and buildings
performance meet quality and cost requirements and customer needs. Confidence in
property management and asset maintenance operations requires the use of sophisticated
software applications and this unit will introduce students to the use of such systems.
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The development of an adequate asset maintenance strategy is key to economic and
efficient property management and at the end of this unit students will understand the
relationship between strategy, corporation production and maintenance objectives.
The aim of the unit is to provide the students with skills to collect, process and analyse data
for property management and maintenance. Armed with this ability the student will be able to
monitor inventories, match resources, plan the task and organise the execution of works.
Property Finance & Portfolio/Trust Management (PRO 300)
The introductory theoretical base and meaningful practical applications to practical business
scenarios combine to make this unit a realistic and useful learning experience. The unit has
been designed for those who are or will be working in the current complex and diverse
environment of property and real estate. This unit begins by examining the property
investment vehicle and what the investor seeks. As the unit progresses students understand
the systematic approach needed to maximize each property’s performance within a multiproperty
portfolio with multiple owners.
The aim of the unit is to provide the students with the theoretical knowledge, practical skills,
property investment criteria and strategies to manage property investments for individual
investors and property portfolios.
Property Management Project (PRO 310)
This unit requires the student to work on a project in collaboration with a company or
industry body in the student’s major specialisation. The students work on individual or group
projects but meet weekly to receive a tutorial briefing with the lecturer on their specific topic.
Students are encouraged to discuss project issues, pose problems and potential solutions
with their peers and the lecturer. A weekly progress log is maintained by the student. An
interim report and final report are created and a final formal presentation is also assessed.
The aim of the unit is to provide the students an opportunity undertake an applied research
based management project in their area of specialisation.
A written proposal must be prepared for submission as a part of the pre-requisite unit
“Research Project Techniques”
Strategic Facilities Management (MGT 360)
Facilities (and property) management is a vital part of planning and controlling an entity. This
unit develops an understanding of the importance of architectural design and construction
methods which underpin the preparation of design documents for refurbishment programs.
The unit builds on a rigorous, theoretical base to describe the practical importance of
strategic planning in facilities management. The skills and knowledge developed in the unit
will equip graduates to design viable redevelopment strategies, understand the implications
of sound facilities and property management and to provide superior quality venues and
distinctive quality service.
The aim of the unit is to provide the students with the ability to provide high value; high ROI
workplaces with the skills necessary to provide an holistic approach that align with and
responds to the organisations objectives.
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5. Sports Management
Contemporary Health Issues (SPO 100)
This unit is designed for students from a diverse background while being a core unit in the
Sports Management program. The unit provides an introduction to the multidisciplinary field
of health studies and canvasses key and emerging health issues in contemporary society.
Topics covered include: health and inequality; indigenous health; legal and ethical
perspectives on health and health care; health promotion; national security and infectious
diseases; and the effects of globalization on health. The unit aims to situate day-to-day
debates about individual health issues in their broader context.
Sports and society relevant health topics including eating disorders, obesity, stress, drug and
alcohol abuse will also be covered.
The aim of the unit is to provide the students an introduction to a wide range of current
health issues and health science concepts with particular relevance to sports management.
Introduction to Sports Management (SPO 110)
This unit examines the business of sport and the scope of which types of sport are
considered business. The unit allows student to gain a basic understanding of all facets of
the business of sport and how it differentiates itself from other industries.
The unit looks at internal aspects of sporting organisations such as culture, behaviour,
marketing, law, sponsorship, broadcasting and external factors such as environmental
sustainability, governance and role of the state in the business of sport. All topics draw
heavily on Australian and international case studies and key guest speakers from industry
experts.
The aim of the unit is to provide the students an insight into which particular areas of sport
management they may wish to pursue in their career
Psychology and Sociology of Sport & Leisure (SPO 120)
This unit provides a foundation to the sociology and psychology of sport and leisure. It
considers social and cultural theories of relevance to the environment in which sport and
leisure participants and professionals operate. The unit explores the ways in which human
socio-cultural and psychological factors influence the development of, and participation in,
sport and leisure activities. The unit explores key psychological and socio-cultural influences
(gender, sexuality, the family, age and ethnicity) on sport participation and how these factors
contribute to the practices and experiences of users and professionals in sport.
The aim of the unit is to develop an understanding of the socio-cultural and psychological
foundations of sport and leisure and of the importance of these factors in the management of
sport as a cultural and business activity and in the management of individual athletes.
Students will gain insight into the psychology of athletes and sport/leisure participants and
be able to place sports development and promotion in its socio-cultural context.
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Introduction to Sport Law (SPO 200)
The very nature of the sporting industry and its stakeholder involvement requires a basic
level of the general principles of law to be understood. In this subject students will learn
legal guidelines and implications from staging a sporting event to sponsorship and player
contracts.
The aim of the unit is to provide the students with a basic understanding of legal terms and
their implication to the business of sport. Students will be able to analyse legal cases and
identify potential litigious situations in the sport environment
Player & Performance Management (SPO 210)
Player and performance management is synonymous with sport and the two are strongly
linked when studying performance at the sport level and commercially. This unit will outline
in depth different performance management models and the nature of these targets that
apply to individual stakeholders in the sport.
The aim of the unit is to provide the students with an understanding of the importance of
performance in a sporting organisation and the variety of ways that performance can be
managed and the effect this has on the sport.
Sports Media Management (SPO 220)
Sport broadcasting and communications is extremely important when studying the business
of sport as broadcasting rights ultimately determine what level of professionalism the sport is
at and how popular it is both domestically and internationally. Topic outlines will incorporate
all facets of this subject.
The aim of the unit is to provide the students with a general understanding of media
management including how to write a sports focused media release, how to manage sport
media - negative publicity with teams/athletes and the implications of broadcasting for a
sport.
Sports Promotion & Sponsorship (SPO 300)
Sports sponsorship and endorsement is an integral part of the business of sport and
certainly for most sports provides the revenue by which it is founded. This subject will
outline how sponsorship is sourced, the development of sponsorship and endorsement of
agreements.
The aim of the unit is to provide the students with an understanding of the meaning of
sponsorship, how it applies to the business of sport and implications of sponsorship for a
sporting organisation
Innovation in Sport Management (SPO322)
Due to the instantaneous nature of the world today, a sport manager must be acutely
aware of the latest innovations in multiple areas of sport. Given the impermanent,
fluctuating and transient nature of the global community, the sport manager of the 21st
century must be able to adapt quickly and innovatively to changes as they occur.
This course will equip the manager with the skills to be creative, innovative and
entrepreneurial in all facets of sport. You will develop a creative & innovative approach to
investigating, researching and considering the important issues of international sport, a
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thorough understanding of what the concept of innovation means in sport management,
learn how to apply a methodology of analysis of a sporting organisation/business/club
and benchmark against the best in their field.
Sports Management Project (SPO 310)
This unit requires the student to work on a project in collaboration with a company or
industry body in the student’s major specialisation. The students work on individual or group
projects but meet weekly to receive a tutorial briefing with the lecturer on their specific topic.
Students are encouraged to discuss project issues, pose problems and potential solutions
with their peers and the lecturer. A weekly progress log is maintained by the student. An
interim report and final report are created and a final formal presentation is also assessed.
The aim of the unit is to provide the students an opportunity undertake an applied research
based management project in their area of specialisation.
A written proposal must be prepared for submission as a part of the pre-requisite unit
“Research Project Techniques”
6. Retail Services Management
Introduction to Retail Management (RET 100)
Retailing is the process of creating value for final consumers through a successful exchange
process. Retailing activities can be viewed from several perspectives; the macro role that
retailing plays in our society and economy, and the role that retail entities play in a changing,
competitive business environment. From a micro perspective, retail organisations are
considered as business entities to be managed effectively. This unit considers the macro
retailing environments by examining the functions of retailing and the external factors that
affect retailing operations. On a micro level, it introduces the principles of retailing
management using a framework for planning, implementing and monitoring retailing
strategies.
The aim of the unit is to provide the students with an overview of the nature and scope of
retailing, and the elements of a successful retailing strategy
Process Business Tax Requirements (RET 110)
Pivotal to the successful management of any organisation is an efficiently and effectively
operated office. Not only must the accounting system run well, but all business taxes and
legal obligations completed in a timely way. This unit deals with the requirements of both
federal and State tax laws. In today's business environment there are many legal
requirements, and among the most demanding are the income tax; goods and services tax;
fringe benefits tax; payroll tax; transactions duties; and land tax. It is essential therefore; that
the business tax requirements are planned and controlled so the objectives set by
management can be achieved with the maximum efficiency at the minimum cost.
The aim of this unit is to provide students with an understanding of the business tax
requirements, both Federal and State obligations
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Retail Technology (RET 120)
This unit considers retailing technology by examining its impacts and applications from both
a customer satisfaction and operational management perspectives. It is presented with a
focus on the importance of an integrated, business-wide approach to the use of technology
as a retailing tool.
This unit begins with an examination of technologies that have given rise to, and support,
non-store retailing activities directed to consumers, including internet shopping, television
shopping channels, and emerging multi-media formats including SMS. It then considers new
and emerging in-store technologies that can be used to present and display a retailer’s
virtual product offering and provide product and pricing information to consumers; electronic
signage/shelf labelling at POS, electronic hand-held shopping assistants and customer
‘body-scanning’ technologies and those that enable self-scanning and self-checkout. CRM
and one-to-one marketing is also presented from a technological perspective.
Technologies associated with retail operational activities, including EPOS, sales and
inventory planning and analysis, procurement, HRM, finance and accounting and other
information and communication technologies, and fraud/loss prevention/security systems are
all examined with a focus on a ‘whole of business’ approach. Supply chain management is
discussed from the retailing perspective with reference to systems technology.
Tools that support profitable merchandising activities including total retail space planning
and layout, category and product placement and management are considered (e.g.
Spaceman, Apollo, Galleria, and Intercept).
Integrated systems that support Enterprise Resource Planning (ERP) are overviewed (e.g.
SAP, PeopleSoft).
The aim of the unit is to provide the students with an understanding of the applications of
technology along the value-chain to both store and non-store retailing
Buyer Behaviour (RET 200)
Success in the marketplace depends on a firm’s ability to attract, satisfy and retain its
customers. To grow, the business must reinvent itself in the eyes of the consumer, adapting
quickly and flexibly to changing needs and circumstances. Understanding what products and
product attributes customers currently desire, and what they may desire due to emerging
social trends, keeps business at the leading edge of consumer behaviour and product
research.
This unit will equip students with the skills to understand consumers as buyers and thus,
manage products efficiently and effectively. The topics examined will range from the
psychology of purchasing decisions to the resulting impacts on product or service
development, equipping graduates with the skills necessary to work in international retail
industries.
The unit addresses internal influences on consumers’ motivation, perceptions and
personality. Learning and memory is examined in addition to attitudes and attitude change.
External influences on consumer behaviour such as groups and group behaviour are
discussed, including family, life-cycles, culture and social class. Consumer decision-making
processes examined include opinion leadership, searching for and evaluation of information,
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problem and need recognition and perceived risk. The unit also examines current consumer
research methods and their role in the process of product development and, overriding legal
and ethical issues.
The aim of the unit is to provide the students with an understanding of what influences
consumer behaviour and apply that to retail management strategies.
Buying for Retail Markets (RET 210)
A key to successful retailing is to match the retailer’s merchandise and service offerings to
the needs, preferences and expectations of their target market. Retailers perform three
functions relating to merchandise: planning, buying and controlling. The management of
these activities has a major impact on overall store performance. Retail buying is all the
activities associated with the purchase of consumer goods from manufacturers and
wholesalers for the purposes of reselling them to final consumers at profitable margins.
This unit introduces buying terminology and an overall process for strategic merchandise
planning, including the contents of the merchandise budget and the buying plan/model stock
list. It examines the fundamentals of the acquisition process with a focus on good buying
practices. Finally, evaluative techniques including inventory turnover and profit measures are
used to evaluate merchandise performance.
The aim of this unit is to provide the students with an understanding of the merchandise
planning, buying and control processes from both a strategic and operational perspective.
Retail Logistics (RET 220)
The retail industry depends heavily on the allocation of products, the interim storage of those
products and the shipping of products to appropriate outlets for sale. The network of
processes and parties involved in this distribution make up the Supply Chain.
Logistics and Supply chain management (SCM) is the process of planning, implementing,
and managing the operations of the supply and value chains as efficiently as possible. This
is particularly important for retail operations which are sensitive to efficiency and time
considerations.
In this course, we will study the various physical and logical variables that impact the
logistics and supply chain in a retail context.
Supply Chain Management spans all movement and storage of raw materials work-inprocess,
inventory, and finished goods from point-of-origin to point-of-consumption or retail.
We will consider an array of products ranging from the luxury category to the time critical.
Also covered will be the concept, applications and commercial applications of Just in Time
(JIT) manufacturing and delivery.
In summary, we will address the following high-level principles of logistics and supply chain
management in retail, details of which are shown in the weekly schedule.
• Definitions and principles of logistics and supply chain management
• Supply sides and consumption sides of the chain
• Distribution Network Configuration: Number and location of suppliers, production
facilities, distribution centres, retail outlets, warehouses and customers.
• Distribution Strategy Centralized versus decentralized, direct shipment, Cross
Docking, pull or push strategies, third party logistics.
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• Information: Integration of systems and processes through the supply chain to share
valuable information, including demand signals, forecasts, inventory and
transportation etc.
In essence, to run a viable retail operation, business professionals must design, manage and
maintain a good logistics and supply chain operation. This course provides the foundations
of this ability.
The aim of the unit is to provide the students with a basic grounding in logistics and supply
chain management relevant to a retail environment. It provides the theory as well as
practical applications of the theory to modern retail operations
Advertising & Public Relations (RET 300)
There is no best formula for advertising or public relations decision-making. Rather
advertising is a visible and important instrument in the marketing mix. Public relations (PR)
also play a vital role in integrating the firm's communications efforts and adding value to the
advertising budget. This unit examines event marketing and promotions and analyses the
importance of PR fundamentals and media relations in the event industry. The topics of
advertising principals and techniques, scheduling and budgeting add depth to the quality of
learning outcomes. This unit will examine advertising and PR activities that promote events
to their markets, equipping graduates with the skills necessary to work in a multinational
environment.
This unit examines and analyses advertising principles and techniques, scheduling and
budgeting. Students examine advertising and public relations strategies used to
communicate through media to the market and develop an awareness of the application and
implementation of these business tools in the retail sector. The ethics of advertising and
public relations are explored and students are exposed to the impacts and appropriate
responses to crises generated by widespread adverse publicity about products or
organisations.
The aim of the unit is to provide the students with an opportunity to examine advertising and
public relations strategies used to communicate through media to the market.
Retail Management Project (RET 310)
This unit requires the student to work on a project in collaboration with a company or
industry body in the student’s major specialisation. The students work on individual or group
projects but meet weekly to receive a tutorial briefing with the lecturer on their specific topic.
Students are encouraged to discuss project issues, pose problems and potential solutions
with their peers and the lecturer. A weekly progress log is maintained by the student. An
interim report and final report are created and a final formal presentation is also assessed.
The aim of the unit is to provide the students an opportunity undertake an applied research
based management project in their area of specialisation.
A written proposal must be prepared for submission as a part of the pre-requisite unit
“Research Project Techniques”
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Contemporary Retail Management (RET 320)
This unit is designed to equip students with the strategic management, practical and
personal skills necessary to work successfully in a highly competitive global environment. In
order to achieve any degree of success in education and management, it is vital that
students have the ability to retrieve, interpret, select, develop, evaluate and present
qualitative and quantitative information, and to incorporate this information into a study,
report or paper.
Retailing is a dynamic industry in which the rate of change requires retail managers to
continually interpret and rapidly respond to evolving, competitive environmental conditions. It
is therefore important for retailers to understand the potential impacts within the retail
industry and what strategic initiatives are available to them to combat and transform the
retail service offerings. This unit examines these trends, helps students analyse them and
gives students the fundamentals to be leaders in their industries when applying concepts to
real world situations by exploring strategic solutions.
The aim of the unit is to provide the students with a compact base from which their skills and
competencies in this field might be further developed. This unit will also provide a sound
base for those students wishing to proceed to further studies at a Masters level.
7. International Tourism
Attraction and Resort Operations (TOU 100)
This course is designed to introduce students to the diverse range of management issues
and processes related to the operation of resorts, attractions and casino’s. The course will
also provide a deep understanding of conception, start up and operation of these types of
businesses. The course will also address challenges of profitability for these businesses
The aim of the unit is to provide the students the knowledge to either develop or operate an
attraction, resort or casino. The unit will also equip students with the knowledge in regard to
daily operational challenges for these businesses.
Destination Sales & Marketing (TOU 110)
This subject identifies and describes those characteristics of personal services that impact
upon the formulation of marketing strategies and tactics for destinations. It examines
approaches to the design, development and delivery of tourism services; describes and
discusses pricing, communication, and distribution strategy options available to tourism
services marketers; identifies factors impacting upon market selection, positioning, and
demand management within tourism firms; and discusses approaches to organisational
design consistent with the achievement of a marketing orientation within tourism firms.
The aim of the unit is to provide the students with the understanding that marketing is an
integrated activity. To be successful in today’s business environment, all marketing activities
must be customer focused. The course also provides students with the tools to be able to
effectively sell a destination through the application of the marketing mix. A further
understanding will be developed in regard to how the tourism product is distributed using the
Global Distribution System.
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Introduction to International Tourism (TOU 120)
As the world’s largest industry, tourism is a major source of economic development. It
generates substantial jobs, personal and corporate income, tax revenues, foreign exchange
earnings, investments, and infrastructure improvements for communities in developed and
developing countries around the world. A practical way to begin the study of tourism is to
examine why people travel and how the tourism industry is organized to serve them,
especially its four main operational sectors of transportation, attractions, accommodations,
and food service. The Tourism Industry is undergoing major global changes bringing both
opportunities and challenges and the ability to provide a consistently high level of service is
paramount to the success of any business operating within this competitive environment.
Due to its enormous size and scope the Tourism Industry generates both positive and
negative impacts which must be properly understood and managed. Many opportunities are
emerging that require a combination of management and organizational skills as well as a
sound knowledge and understanding of the Tourism Industry, its products and its services.
The aim of the unit is to provide the students with an overview of the tourism industry to
include its size, scope, importance and impacts by focusing on the dynamic nature of its four
main operational sectors and the career opportunities within each of them. It will also
provide them with a general knowledge and understanding of the skills required to work in
this exciting and dynamic industry.
Destination Management Issues (TOU 200)
Tourism has the potential to contribute significantly to the development of most economies,
including those less developed and peripheral areas. It depends heavily however, on
environmental conditions, both natural and man-made, for its market and sustainability. Thus
it is necessary for any analysis of the economics of tourism to be holistic. This unit analyses
the elements of the Tourism System, and then considers in detail the variables that will have
an impact on the natural and built environments and future sustainability of the destination
and industry. The concepts and knowledge delivered will become essential, regardless of
what management area within the tourism and hospitality industry is obtained.
The aim of the unit is to provide the students knowledge and understanding of the evolution
of tourism and the development of the tourism industry with an emphasis on industry
structures, sustainability, participants and the role of the consumer.
Tourism Governance & Policy (TOU 210)
The purpose of this unit is to provide the student with a chance to explore the issues
underpinning tourism, notably the development of planning and policy. It gives a practical
insight that is essential to a career in sector. Additionally, and in recognition of its growing
importance to the sector, the unit explores aspects of Indigenous culture by examining the
historical record, as well as contemporary issues. By the completion of the unit the student
will understand the processes of government in a liberal democracy and the student will
have a deepened understanding Aboriginal life-ways.
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The aim of the unit is to provide the students with a theoretical understanding of tourism
policy and planning as a means to formulate the philosophical foundation, legal basis, and
developmental strategy necessary for a destination to develop and flourish in the manner
that best reflects its values, heritage, resources, needs, and desired image.
Tourism Technology & Service Innovation (TOU 220)
This unit of study examines the new product development (NPD) process for Hospitality and
Tourism products and services. Each stage in the NPD process will be explored, from
opportunity identification and selection to launch of the new product or service. The links
between innovation, creativity, entrepreneurship and competitive advantage will be
investigated. Application of the innovation process to the range of Hospitality and Tourism
enterprises from small business to large corporations will be examined. The risks and
benefits of innovation as well as factors affecting the success or failure of new products and
services will be discussed.
The aim of the unit is to provide the students with an understanding of the contribution of
strategy toward conceiving and developing a new tourism project. The course will provide
students with theories in regard to the contribution of entrepreneurship in project
management. The course will demonstrate the importance of using case studies in project
management.
Global Wine Tourism (TOU 230)
The unit is structured around formal lectures and discussions, laboratory wine tastings,
student centred presentations of their learning. The assessments align with this structure by
relying on the utilisation of critical skills gained in the classroom setting. Skills like oral
presentation, keeping written records of experiences, reflecting on the experience, and
comparing theory to practice.
The aim of the unit is to provide the students with a comprehensive knowledge of the
following aspects of wine production and tourism: wine varieties; wine regions; wine tasting,
the art and science; and wine destinations. The unit will also examine where wine production
and tourism meet marketing and discuss the notion of wine and wine destinations as
functionaries of the marketing paradigm. This will incorporate the business of wine and
enable the students to perceive, analyse and ultimately exploit opportunities in the wine
tourism marketplace.
Environmental Planning and Sustainability (TOU 340)
This Unit reviews the philosophical debates including growth vs. deep ecology, "commandand-control"
vs. market-oriented approaches to regulation, and the importance of expertise
vs. indigenous knowledge. Its emphasis is placed on environmental planning techniques and
strategies including the management of sustainability, environmental governance and the
changing role of civil society, ecological economics, integrated assessment (combining
environmental impact assessment (EIA) and risk assessment), joint fact finding in scienceintensive
policy disputes, and environmental dispute resolution. The course consists of three
parts: The Environmental Policy Debate, Environmental Planning Techniques and
Strategies, and Synthesis and Preparation for Practice.
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The aim of this unit is to give students an understanding of the social and scientific
complexities of the environmental debate, the economic and social importance of
sustainability and the ability to contribute to setting the environmental agenda within the
business context. At the conclusion of the unit students will be prepared to respond to
environmental planning and sustainability issues in the management of businesses within
the service sector.
Global Tourism Trends (TOU 300)
Tourism is the world’s largest industry. It is also an international activity that crosses political,
religious, ethnic, cultural, and natural boundaries. This course studies how the physical and
cultural components of planet Earth have influenced the development and operation of
tourism throughout the world. Although many countries share similar tourist attributes, each
is unique in its own way. As a result of their specific influences and attributes, various
institutional elements and systems have been put into place by governments and the private
sector to effectively manage tourism growth, operational sectors, and individual enterprises.
Tourism is also international in regards to its tourist flows, source markets and destinations,
shared resources, investment and management, impacts, and competition. Since
international tourism requires the crossing of borders into foreign jurisdictions, a significant
amount of understanding and cooperation is required on various political, social, and
business levels. International tourism is also regarded as an agent of peace. It often brings
people from different cultures together who under the appropriate circumstances can begin
to understand, accept, and appreciate each other and their way of life.
The aim of the unit is to provide the students with insights into the strategic management of
destinations around the world. It aims to provide students with a GLOBAL view of tourism by
examining a diverse range of destinations, varying in the nature of resources available,
geography, stages of economic development, and development politics. Students shall
appreciate the complexity of managing and developing tourism, and that there is no one best
method or approach.
International Tourism Project (TOU 310)
This unit requires the student to work on a project in collaboration with a company or
industry body in the student’s major specialisation. The students work on individual or group
projects but meet weekly to receive a tutorial briefing with the lecturer on their specific topic.
Students are encouraged to discuss project issues, pose problems and potential solutions
with their peers and the lecturer. A weekly progress log is maintained by the student. An
interim report and final report are created and a final formal presentation is also assessed.
The aim of the unit is to provide the students an opportunity undertake an applied research
based management project in their area of specialisation.
A written proposal must be prepared for submission as a part of the pre-requisite unit
“Research Project Techniques”.
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SECTION 22
ICMS GLOSSARY
Acronyms
AAC
ALO
ATC
BPP
CCS
CGPA
CRICOS
DEEWR
DIAC
DM
CYC
GA
GDR
GPA
IATA
ICMS
MCom
MIB
MGSM
MQ
OES
PC
PCA
PVA
PP
RA
RPL
RRM
SRC
UFTAA
Academic Appeals Committee
Academic Liaison Officer
Authorised Training Centre
Business Preparation Program
Community Contribution Scheme
Cumulative Grade Point Average
Commonwealth Register of Institutions and Courses for Overseas
Students
Department of Employment, Education and Workplace Relations
Department of Immigration and Citizenship
Duty Manager
Courtyard Café
Graduate Assistant
Grand Dining Room
Grade Point Average
International Air Transport Association
International College of Management, Sydney
Master of Commerce in Business
Master of International Business
Macquarie Graduate School of Management
Macquarie University
Overall English Score
Professional Conduct
Professional Conduct Administrator
Pre Visa Assessment
Preliminary Program
Resident Assistant
Recognition of Prior Learning
Regional Recruitment Manager
Student Representative Council
United Federation of Travel Agents’ Association
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