Download Quality Manual - FLO-CERT GmbH

Table of Contents
1 Welcome to Fairtrade Certification ................................ 3
1.1 What is Fairtrade Certification? ................................ 4
1.2 How are FLO-CERT’s keywords defined? ...................... 5
1.2.1 What are Fairtrade Standards? ............................... 5
1.2.2 What are FLO-CERT Compliance Criteria? .................. 5
1.2.3 Who are Operators? ............................................ 6
1.3 What is the scope of our certification? ........................ 6
1.3.1 Product scope .................................................. 6
1.3.2 Setups ........................................................... 7
1.3.3 Geographical area ............................................. 8
2 Who are we? ........................................................... 9
2.1 What is our Vision and Mission? ................................. 9
2.1.1 Vision ............................................................ 9
2.1.2 Mission ........................................................... 9
2.2 What is our Quality Policy? ...................................... 9
2.3 How is FLO-CERT incorporated in the Fairtrade setup? .... 10
2.3.1 FLO Board ...................................................... 10
2.3.2 Fairtrade International (FLO) ............................... 10
2.3.3 Producer Networks ........................................... 11
2.3.4 Labelling Initiatives (LIs)..................................... 12
2.4 How is FLO-CERT GmbH setup? ................................ 12
2.4.1 Legal Status and Headquarters ............................. 12
2.4.2 FLO-CERT funding ............................................. 12
2.4.3 Organizational Structure ..................................... 12
2.4.4 Roles and Responsibilities ................................... 14
2.4.5 Subcontracting ................................................ 14
2.5 How does FLO-CERT’s Governance Structure look like? .... 15
2.5.1 The Senior Management Team .............................. 15
2.5.2 The Supervisory Board ....................................... 15
2.5.3 The Finance Committee ..................................... 15
2.5.4 The Appeals Committee ..................................... 18
2.5.5 The Review Committee ...................................... 18
2.6 Who are FLO-CERT’s Actors? ................................... 19
2.6.1 The Quality Management Representative ................. 19
2.6.2 The Team ...................................................... 19
2.6.3 The Auditors ................................................... 19
3 What we do and how we do it? .................................... 20
3.1 How is the certification process setup? ...................... 21
3.2 What are the Certification Cycles? ............................ 21
3.2.1 Three-year certification cycle .............................. 21
3.2.2 Six-year certification cycle for small Licensees .......... 22
3.2.3 Requirements for Small Producer Organizations ......... 19
3.3 What is the Quality Management System? ................... 20
3.3.1 Document and Record Control .............................. 20
3.3.2 Document Structure and Purpose of QM documents ..... 21
3.3.3 QMS Non-conformities ........................................ 22
3.3.4 Internal Audits ................................................ 22
3.3.5 Quality Checks ................................................ 22
3.3.6 Appeals, Reviews, Complaints and Allegations ........... 22
3.3.7 Management Reviews ........................................ 23
3.3.8 Confidentiality ................................................ 23
3.3.9 Certificate Control ............................................ 23
3.3.10 Publications .................................................... 24
3.4 What is ISO 65 Accreditation?.....................................24
Quality Policy ............................................................. 25
Version 54 / 12.09.2012 Quality Manual 2