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Contract Production Contract Production Projects are unorganised farmers who sell their products to a service provider. On a long term they should be empowered to form a Small Producer Organisation. Trade organizations The scope of Trade Certification services is to certify products of all companies (such as processors/manufacturers, exporters/importers) located around the world, who take legal ownership and/or who handle or transform the Fairtrade product. 1.3.3 Geographical area The scope of Producer Certification services is restricted to products, produced by operators in countries that appear on the “Geographical Scope of Producer Certification for Fairtrade Labelling” document published by the standard setting organization Fairtrade International. The map below shows the countries which are included into the scope. More information can be found at the following link: http://www.fairtrade.net/fileadmin/user_upload/content/2009/standards/documents/Aug09_Geographical_scope.pdf Version 54 / 12.09.2012 Quality Manual 8
2 Who are we? With over 2000 clients in more than 70 countries, FLO-CERT has become one of the world’s leading social certification bodies – empowering over one million farmers and wage workers and their families in the global south. 2.1 What is our Vision and Mission? 2.1.1 Vision FLO-CERT is respected throughout the global supply chain as a valued provider of verification and certification services and makes a positive financial contribution to FLO by leveraging its diverse portfolio of related services. FLO-CERT is seen as an integral and vital component in helping the Fairtrade movement to achieve its vision of “a world in which all producers can enjoy secure, sustainable livelihoods, fulfil their potential and decide on their future”. 2.1.2 Mission With Fairtrade at our core, we offer verification and certification services to global supply chains in order to support their development and to improve sustainable production. We provide rigorous, impartial, independently managed and commercially viable certification based on a core service that supports the ideals and integrity of the Fairtrade movement. We also provide certification and verification/validation services to other social, quality, environmental, and sustainability standards, where such services support the Fairtrade mission “to connect disadvantaged producers and consumers, promote fairer trading conditions and empower producers to combat poverty, strengthen their position and take more control over their lives”. 2.2 What is our Quality Policy? The senior management of FLO-CERT has based its Quality Policy on the guiding principles of Capability, Consistency, Efficiency and Transparency as well as on the requirements of ISO 65. The Quality Policy of FLO-CERT provides a framework for establishing and reviewing the quality goals of the company which are equivalent to the strategic goals of FLO-CERT. It is appropriate to the purpose of our organization and includes a commitment of the senior management team to comply with the requirements and continually improve the effectiveness of the Quality Management System. Moreover, the Quality Policy is reviewed and updated for continuing stability during the annual Management Review process. It is announced and explained at all levels of the organization and is also available to the public. Version 54 / 12.09.2012 Quality Manual 9
Page 1 and 2: Quality Manual Version 54 / 12.09.2
Page 3 and 4: 1 Welcome to Fairtrade Certificatio
Page 5 and 6: 1.2 How are FLO-CERT’s keywords d
Page 7: 1.3.2 Setups The following setups p
Page 11 and 12: 2.3.3 Producer Networks Producer ne
Page 13 and 14: 2.4.3 Organizational Structure Vers
Page 15 and 16: 2.5 How does FLO-CERT’s Governanc
Page 17 and 18: 3 What we do and how we do it? 3.1
Page 19 and 20: 3.2.2 Six year certification cycle
Page 21 and 22: 3.3.2 Document Structure and Purpos
Page 23 and 24: • In case of an allegation an ope
Page 25: Quality Policy The Quality Policy o

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