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3.3.10 Publications In order to provide a more accessible service to our clients and to inform the public as much as possible, FLO-CERT publishes the following documents on its website: • All information contained in this Quality Manual, • Lists of all Certified Operators, • All relevant information relating to our Certification System including information about the certification process, fees and many more. 3.4 What is ISO 65 accreditation? ISO 65 (EN 45011) is the leading internationally accepted norm for certification bodies operating a product certification system. It is accepted all over the world as the strongest indicator that a certification body is competent. FLO-CERT follows the ISO 65 norm in all certification operations. Since 2007 FLO-CERT is accredited against ISO 65 by an external organisation: first by DGA (German Association for Accreditation) and after a new law on accreditation came into force on 1 st January 2010 by DAkkS (German National Accreditation Body). In the beginning of 2012 FLO-CERT achieved re-accreditation meaning a new 5-year certificate by DAkkS was issued. This certificate does not only cover the Bonn Headquarters but also includes the external offices in Costa Rica/San José, South Africa/Cape Town and India/Bangalore. Regular audits in all of the FLO-CERT offices and witness audits of our Fairtrade audits by DAkkS auditors guarantee FLO-CERT’s compliance with ISO 65/EN 45011. Version 54 / 12.09.2012 Quality Manual 24
Quality Policy The Quality Policy of FLO-CERT GmbH provides a framework for establishing and reviewing our quality goals. It is based on the guiding principles of Capability, Consistency, Efficiency and Transparency incorporated in the following key areas: CLIENTS: • Ensure that our customers can rely on certification decisions that are free of influence, transparent, consistent, comparable and correct; • Keep our client’s interests close to our management decisions, especially to the ones related to fee systems; • Place significant emphasis on the way in which we communicate, fostering a transparent dialogue with our clients all over the world. HUMAN RESOURCES: • All our colleagues are suitably qualified and trained on rules and procedures relevant to their work throughout the year; • Employ qualified employees to perform all necessary functions while planning for growth in advance; • Rely on auditors who are carefully chosen according to best practice criteria. WORKING ENVIRONMENT & COMMUNITY: • Provide and maintain suitable working environment for our staff, indirectly influencing the positive development of our society. PARTNERS: • Engage actively with the Fairtrade Labelling Community, assisting in the growth of markets for Certified Fairtrade products. FLO-CERT Senior Management Team is committed to: • Communicate the Quality Policy within the company and ensure that it has been understood; • Evaluate all our processes periodically and learn from detected inconsistencies in order to guarantee the continuous improvement of the effectiveness of our quality system; • Periodically revise and update the quality policy for its continuous suitability and relevance with our quality goals. 01.02.2010 Technical Services Director: .................................. /Frank Brinkschneider Version 54 / 12.09.2012 Quality Manual 25
Page 1 and 2: Quality Manual Version 54 / 12.09.2
Page 3 and 4: 1 Welcome to Fairtrade Certificatio
Page 5 and 6: 1.2 How are FLO-CERT’s keywords d
Page 7 and 8: 1.3.2 Setups The following setups p
Page 9 and 10: 2 Who are we? With over 2000 client
Page 11 and 12: 2.3.3 Producer Networks Producer ne
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Page 15 and 16: 2.5 How does FLO-CERT’s Governanc
Page 17 and 18: 3 What we do and how we do it? 3.1
Page 19 and 20: 3.2.2 Six year certification cycle
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Page 23: • In case of an allegation an ope

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