here - Health Promotion Agency
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Belfast (028) 9024 6111<br />
Londonderry (028) 7126<br />
2628<br />
www.nihe.gov.uk<br />
Advice and information on all<br />
aspects of housing.<br />
NSPCC (National Society<br />
for the Prevention of<br />
Cruelty to Children)<br />
42 Curtain Road<br />
London EC2A 3NH<br />
(020) 7825 2500 (admin)<br />
0808 800 5000 (24-hour<br />
national helpline)<br />
www.nspcc.org.uk<br />
In Northern Ireland:<br />
Jennymount Business<br />
Park<br />
North Derby Street<br />
Belfast BT15 3HN<br />
(028) 9035 1135<br />
Aims to prevent all forms of<br />
child abuse. Look in the phone<br />
book for the number of your<br />
nearest NSPCC office if you<br />
need help.<br />
Patient Advice and<br />
Liaison Services (PALS)<br />
Provides information advice and<br />
support to patients, families and<br />
their carers on health services<br />
and health matters in England.<br />
Will listen to your concerns and<br />
help to resolve them. If you have<br />
a complaint, will put you in<br />
touch with independent<br />
complaints services. To find your<br />
local PALS phone NHS Direct on<br />
0845 4647 or visit<br />
www.dh.gov.uk/policyandgu<br />
idance<br />
Patients’ Association<br />
PO Box 935<br />
Harrow<br />
Middx HA1 3YJ<br />
(020) 8423 9111<br />
0845 608 4455 (helpline<br />
Mon–Fri 10am–4pm)<br />
www.patientsassociation.com<br />
Advice service for patients who<br />
have problems relating to health<br />
and health care.<br />
Public libraries<br />
Useful starting points for finding<br />
out addresses of national and<br />
local organisations.<br />
RELATE (National<br />
Marriage Guidance)<br />
Herbert Gray College<br />
Little Church Street<br />
Rugby CV21 3AW<br />
0845 456 1310<br />
0845 130 4010 (helpline<br />
Mon–Fri 9.30am–4.30pm)<br />
www.relate.org.uk<br />
In Northern Ireland:<br />
Glengall Exchange<br />
3rd/4th Floors<br />
3 Glengall Street<br />
Belfast BT2 5AB<br />
0870 2426091<br />
www.relateni.org<br />
Confidential counselling on<br />
relationship problems of any<br />
kind. To find your local<br />
branch look under RELATE or<br />
Marriage Guidance in the phone<br />
book or contact the above<br />
addresses.<br />
The Samaritans<br />
46 Marshall Street<br />
London W1F 9BF<br />
(020) 7734 2800<br />
08457 90 90 90 (helpline)<br />
www.samaritans.org.uk<br />
In Northern Ireland<br />
5 Wellesley Avenue<br />
Belfast BT9 6DG<br />
(028) 9066 4422<br />
0845 909090<br />
24 hours a day, 7 days a week.<br />
Confidential, emotional support<br />
for anyone in crisis.<br />
Shelter<br />
88 Old Street<br />
London EC1V 9HU<br />
0845 458 4590<br />
0808 800 4444 (helpline)<br />
www.shelter.org.uk<br />
In Northern Ireland:<br />
Shelter NI<br />
First Floor<br />
Middleton Buildings<br />
10-12 High Street<br />
Belfast BT1 2BA<br />
028 9024 5640<br />
Help for those who are<br />
homeless and advice on any kind<br />
of housing problem.<br />
Sure Start<br />
Provides information on<br />
Government support for<br />
children, parents and<br />
communities and details of local<br />
childcare and early education.<br />
www.surestart.gov.uk<br />
The Breastfeeding<br />
Network<br />
PO Box 11126<br />
Paisley PA2 8YB<br />
0870 900 8787 (helpline)<br />
www.breastfeedingnetwork.<br />
org.uk<br />
Help with breastfeeding – local<br />
groups and leaflets.<br />
Twins and Multiple Births<br />
Association (TAMBA)<br />
2 The Willows<br />
Gardner Road<br />
Guildford<br />
Surrey GU1 4PG<br />
0870 770 3305 (admin<br />
Mon–Fri 9.30am–5pm)<br />
(01732) 868 8000 (helpline<br />
7 days 10am–1pm,<br />
7pm–10pm)<br />
www.tamba.org.uk<br />
In Northern Ireland:<br />
216 Belmont Road<br />
Belfast BT4 2AT<br />
Also helpline (see above)<br />
Information and support for<br />
parents of multiples. Network of<br />
local Twins Clubs.<br />
ADDICTIVE DRUGS<br />
In Northern Ireland see also<br />
Dunlewey Substance Advice<br />
Centre, NICAS and Northlands<br />
under ‘Alcohol’.<br />
National Drugs Helpline<br />
0800 77 66 00<br />
0800 917 87 65<br />
(minicom/text phone)<br />
www.talktofrank.com<br />
Offers free, confidential<br />
information and advice on any<br />
drugs issue, support and<br />
direction to treatment services,<br />
24 hours a day.<br />
Narcotics Anonymous<br />
(UK service)<br />
202 City Road<br />
London ECIV 2PH<br />
(020) 7251 4007<br />
(020) 7730 0009 (helpline<br />
10am–10pm)<br />
www.ukna.org<br />
Self-help organisations whose<br />
members help each other to stay<br />
clear of drugs. Write or phone<br />
for information and the address<br />
of your local group. Some<br />
groups have a crèche.<br />
ALCOHOL<br />
Alcohol Concern<br />
Waterbridge House<br />
32–36 Loman Street<br />
London SE1 0EE<br />
www.alcoholconcern.org.uk<br />
For professionls working in the<br />
alcohol field and general interest.<br />
www.howsyourdrink.org.uk<br />
A website covering the sensible<br />
drinking guidance, including a<br />
test to assess your drinking and<br />
how to get help.<br />
Alcoholics Anonymous<br />
(AA)<br />
AA General Service Office<br />
PO Box 1<br />
Stonebow House<br />
Stonebow<br />
York YO1 7NJ<br />
(01904) 644026<br />
0845 769 7555 (helpline)<br />
www.alcoholicsanonymous.org.uk<br />
In Northern Ireland<br />
7 Donegall Street Place<br />
Belfast BT1 2FN<br />
(028) 9043 4848<br />
Network of independent selfhelp<br />
groups whose members<br />
encourage each other to stop<br />
drinking and to stay off drink.<br />
First names only are used to<br />
preserve anonymity. For your<br />
nearest group look in the phone<br />
book or contact the AA General<br />
Service Office.<br />
Drink Aware<br />
www.drinkaware.co.uk<br />
A website set up by the<br />
industry-funded Portman Group<br />
offering information on sensible<br />
drinking and unit values.<br />
Drinkline<br />
Alcohol Helpline<br />
0800 917 8282 (24 hours)<br />
Helpline offering free,<br />
confidential information and<br />
advice on alcohol problems,<br />
support and direction to<br />
treatment services, 24 hours a<br />
day.<br />
Dunlewey Substance<br />
Advice Centre (NI)<br />
226 Stewartstown Road<br />
Belfast BT17 0LB<br />
(028) 9061 1162<br />
Help and counselling on alcohol,<br />
drug and solvent abuse.<br />
Northern Ireland<br />
Community Addiction<br />
Service (NICAS)(NI)<br />
40 Elmwood Avenue<br />
Belfast BT9 6AZ<br />
(028) 9066 4434<br />
Counselling, treatment,<br />
education, information and<br />
training on dealing with alcohol<br />
and drug addiction.<br />
Northlands (NI)<br />
Northlands Centre<br />
Shepherds Way<br />
Dungiven Road<br />
Londonderry BT47 2AL<br />
(028) 7131 3232<br />
www.northlands.org.uk<br />
Treatment, training, education<br />
and research, about alcohol and<br />
drug-related problems.<br />
CHILDCARE<br />
ChildcareLink<br />
0800 096 0296<br />
(Mon–Fri 8am–8pm)<br />
(Sat 9am–12am)<br />
www.childcarelink.gov.uk<br />
Aims to help people back into<br />
the workplace by removing the<br />
childcare barrier. Provides details<br />
of local childcare, early<br />
education, other care and<br />
support services.<br />
Children’s Information<br />
Service<br />
Call Childcare Link on<br />
0800 096 0296 for details<br />
of local Children’s<br />
Information Services<br />
or visit<br />
www.childcarelink.gov.uk<br />
Funded by Sure Start to provide<br />
information on the availability of<br />
nursery education and childcare.<br />
Daycare Trust<br />
21 St George’s Road<br />
London SE1 6ES<br />
(020) 7840 3350<br />
(helpline Mon–Fri<br />
10am–5pm)<br />
www.daycaretrust.org.uk<br />
Campaigns for the provision of<br />
good childcare facilities. The<br />
Daycare Trust gives information<br />
on all aspects of childcare.<br />
National Childminding<br />
Association<br />
8 Masons Hill<br />
Bromley BR2 9EY<br />
(020) 8290 8973<br />
0800 169 4486 (helpline<br />
Mon–Fri 10am–4pm)<br />
www.ncma.org.uk<br />
In Northern Ireland:<br />
Northern Ireland<br />
Childminding Association<br />
(NICMA)<br />
16-18 Mill Street<br />
Newtownards BT23 4LU<br />
(028) 9181 1015<br />
www.nicma.org<br />
An organisation for registered<br />
childminders, provides training,<br />
information and support. Works<br />
to improve status and conditions<br />
of childminders and standards of<br />
childcare.<br />
NIPPA-The Early Years<br />
Organisation (NI)<br />
6c Wildflower Way<br />
Apollo Road<br />
Belfast BT12 6TA<br />
(028) 9066 2825<br />
mail@nippa.org<br />
www.nippa.org<br />
Information, advice and training<br />
for early years staff and families<br />
with young children.<br />
Pre-school Learning<br />
Alliance<br />
69 King’s Cross Road<br />
London WC1X 9LL<br />
(020) 7833 0991<br />
www.pre-school.org.uk<br />
Supports the work of<br />
community preschools.<br />
COPING ALONE<br />
Gingerbread<br />
7 Sovereign Close<br />
Sovereign Court<br />
London E1W 3HW<br />
(020) 7488 9300 (admin)<br />
0800 018 4318 (advice line<br />
Mon–Fri 9am–5pm)<br />
www.gingerbread.org.uk<br />
In Northern Ireland:<br />
169 University Street<br />
Belfast BT7 1HR<br />
(028) 9023 1417<br />
0808 808 8090 (free advice<br />
line Mon-Fri 9am-5pm)<br />
www.gingerbreadni.org<br />
Self-help association for oneparent<br />
families. Local groups<br />
offer support, friendship,<br />
information, advice and practical<br />
help.<br />
Meet-a-Mum Association<br />
(MAMA)<br />
7 Southcourt Road<br />
Linslade<br />
Leighton Buzzard<br />
Beds LU7 2TY<br />
0845 120 3746 (helpline<br />
Mon–Fri 7pm–10pm)<br />
www.mama.co.uk<br />
Support for mothers suffering<br />
from postnatal depression or<br />
who feel lonely and isolated<br />
looking after a child at home.<br />
Will try to put you in touch with<br />
another mother who has<br />
experienced similar problems, or<br />
with a group of mothers locally.<br />
Write with SAE for details of<br />
local groups.<br />
National Council for One<br />
Parent Families<br />
255 Kentish Town Road<br />
London NW5 2LX<br />
0800 018 5026 (lone<br />
parent helpline Mon–Fri<br />
9am–5pm)<br />
www.oneparentfamilies.org.<br />
uk<br />
Free information for lone<br />
parents on issues such as:<br />
maintenance; tax credits;<br />
benefits; work; education; legal<br />
rights; childcare; holidays. Also<br />
offers information about other<br />
organisations and local groups<br />
who may be able to help.<br />
Parentline<br />
See Parentline Plus page<br />
150<br />
0808 800 222 (helpline)<br />
0800 783 6783<br />
(textphone)<br />
www.parentlineplus.org.uk<br />
Parents Advice Centre<br />
(NI)<br />
Franklin House<br />
12 Brunswick Street<br />
Belfast BT2 7GE<br />
Belfast (028) 9023 8800<br />
(Mon-Fri 10am-4pm)<br />
Derry (028) 7126 6663<br />
(Mon-Fri 10am-4pm)<br />
Dungannon (028) 8775<br />
2900<br />
(Mon-Fri 10am-4pm)<br />
Ballymena (028) 2565<br />
0099 (Mon-Fri 10am-1pm)<br />
An evening helpline is<br />
available Mon-Thur 7pm-<br />
9pm on any of the above<br />
numbers.<br />
www.pachelp.org<br />
Support, guidance and<br />
counselling for parents with any<br />
family difficulties.<br />
DOMESTIC VIOLENCE<br />
NEXUS Institute (NI)<br />
119 University Street<br />
Belfast BT7 1HP<br />
(028) 9032 6803<br />
www.nexusinstitute.org<br />
Provides professional counselling<br />
to both males and females over<br />
the age of 17 who have been<br />
sexually abused or raped.<br />
Centres in Londonderry,<br />
Portadown and Eniskillen.<br />
NSPCC<br />
(See this page)<br />
148
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