Focus on Germany - Investor Relations - HypoVereinsbank
Focus on Germany - Investor Relations - HypoVereinsbank
Focus on Germany - Investor Relations - HypoVereinsbank
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Retail sales benefiting from more specified segmentati<strong>on</strong> adjusted to<br />
customer potential and needs…<br />
� Customer satisfacti<strong>on</strong> TRIM-Index increased by 2 points up to 63; mass market improves due to<br />
new initiatives; affluent better performed in terms of competence and engagement; small<br />
business improved in particular its active customer and business approach<br />
� "Deutsches Institut für Servicequalität" awards HVB as "Best Competence in Advisory"<br />
� Structured customer dialogue ("BasisDialog") clearly indicates that a c<strong>on</strong>sequent and regular client<br />
c<strong>on</strong>tact leads to str<strong>on</strong>g increase in revenues, in customer satisfacti<strong>on</strong> and quality, also new<br />
customer acquisiti<strong>on</strong><br />
� Introducti<strong>on</strong> of new deterministic b<strong>on</strong>us system to enhance sales performance<br />
� New product campaign will be launched in IV. Quarter 2007: Topic "Abgeltungssteuer" (new<br />
german compensati<strong>on</strong> tax) around very innovative products; e.g. under the topic "Go againstnow":<br />
HVB AktivRente, HVB Express B<strong>on</strong>uszertifikat, NordC<strong>on</strong>cept<br />
<strong>HypoVereinsbank</strong> - <strong>Investor</strong> Relati<strong>on</strong>s<br />
20
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