Appendix 30 - ICID

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PLAN ACTIONS STATUS Switch off Auto Attendant to reduce the number of incoming calls to switchboard Close off the open section of Main Reception to limit contact with patients, visitors and staff. Cover Reception from the Cashiers window only. Temporarily discontinue: 1. Car Park Barrier out of hours. 2. Accommodation keys out of hours 3. Telephone Help Desk enquiries(other than fault reporting). 4. Directory Enquires. 5. Patient location for internal inquiries. 6. Taking in lost property at Main Reception from other staff groups. 7. Pre-arranged collections and deliveries. 8. Sending of private faxes. Increase future orders for phones and batteries by 10 % to ensure sufficient stocks held. Broadcasts to advise staff of reduced switchboard services. Press notices asking the public not to call unnecessarily. None needed None needed 1.Discuss leaving barrier raised with Paul Freeman 2. Discuss with Accomm. 3. None needed 4. None needed. 5. None needed 6. None needed. 7. None needed. 8. None needed. Discuss with Telephone Help Desk. JS/IR/RP Ready. Essential areas have DDi’s . These can be used for urgent calls and are published on correspondence sent out from Departments. Ready 1. Discussed and agreed with Paul Freeman 4/6/09 2. Discussed with Michelle Sadler. Agreed keys to be collected from Accom between 9am - 4.30pm. Emergency Room keys to be handled by the Dept most able at the time 4. Calls to be rerouted to BT. 5. All departments who need this information have had training and have access to computers. 6. Staff to be directed to Lost Property office. 7. Departments to be asked to make alternative arrangements. Agreed. T/B/A Trust responsibility.
COST IMPLICATIONS Training /re-training of ex and additional staff . Additional equipment (headsets) purchased. Cost of overtime, Bank and additional out of hours. Cost of outsourcing calls to BT Directory Enquires. CONTINGENCY PLAN - CONTACT DETAILS Telecomm Staff Contact Numbers: Strictly Confidential General Manager, Hotel Services Ian Robinson – Home 01980 622461 Mobile 07880 716235 Telecom / Main Reception Manager June Sobucinska – Home 01725 513914 xd J. Caceres 01722 333448 M. Clough 01980 633051 G. Cooper 01980 611489 D.Durrant 01747 824023 T Dollard N/A L.du Feu 01722 743874 S Eccleston 01722 330582 S. Forder 01980 625332 S. Michell 01722 325736 U. Mitchener 01725 513946 R. Pearce 07919 435832 or 07760 247821 C. Woods 07746 428 706 or 07757 893845 M Stuart T/B/A A Stubbs T/B/A C Thorrington T/B/A .
Page 1 and 2: FACILITIES DIRECTORATE - HOTEL SERV
Page 3 and 4: CATERING BUSINESS IMPACT STRATEGY I
Page 5 and 6: Disposables. Product Supplier Conta
Page 7 and 8: HOUSEKEEPING DEPARTMENT - CONTINGEN
Page 9: TELECOMS /MAIN RECEPTION - CONTINUI
Page 13 and 14: STAFF CLUB - CONTINGENCY PLAN (Plan

Appendix 30 - ICID

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