2009 - Indianapolis International Airport

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In Memoriam Of Joe Miller Public Safety Coordinator Joe Miller passed away December 25, 2009. He had worked for IAA for 23 years. As a result of his dedication, Joe’s radio number “AP150” has been retired from service. 38
2010 goals and strategic plan • APD: Airport Police Department [C, CS, O] • GOAL 1: Develop innovative approaches to increasing and diversifying revenue • Objective 1. Reduce operating costs and analyze cost measures • Short-term tactics: 12–24 months • — Maximize the 4600 cost center during 2010 at or below target amount • GOAL 2: Deliver services at lower costs than benchmark airports • Objective 1. Explore and evaluate fee-for-service or charge-back options for services • Short-term tactics: 12–24 months • — Develop potential charge-back or fee-for-service(s) system to provide security and law enforcement services to concessionaires, tenants, and business partners • — Explore fee structure for responding to false alarms • — Implemented new public pricing policy for providing copies of police • reports on September 1, 2009 • — Research ways to encourage increased payment of parking tickets, • smoking citations, and other citations • GOAL 3: Improve internal and external customer service • Objective 1. Enhance customer service and airport experience • Short-term tactics: 12–24 months • — Implement new approaches for enhancing customer experience, safety, and security after completing workforce training and awareness initiative • — Develop internal and external security and safety plans in support of and in preparation for 2012 Super Bowl and a major for influx of visitors from across the U.S. and abroad; test during pre-event drills in cooperation with Super Bowl Planning Committee • GOAL 4: Develop a workforce and culture that supports the vision • Objective 1. Provide professional development opportunities • Short-term tactics: 12–24 months • — Develop comprehensive in-service training and awareness initiative to enhance customer experience, safety, and security • — Continued implementation of CALEA and attendance to the FBI National Academy to advance the training and professional image of APD • ~Respect~Integrity~Trust~Excellence~ 39
Page 1 and 2: Indianapolis International Airport
Page 3 and 4: A few thoughts from Chief Reardon A
Page 5 and 6: APD FAST FACTS • The average leng
Page 7 and 8: APD Structure Continued Uniform Div
Page 9 and 10: 2009 Awards The police department w
Page 11 and 12: Five Year Total of Monthly Calls fo
Page 13 and 14: Enforcement Actions 2006-2009 In-Cu
Page 15 and 16: Traffic Citations Three Year Trend
Page 17 and 18: 3 year trend Impaired Drivers Arres
Page 19 and 20: 2009 Law Enforcement Overtime by Ca
Page 21 and 22: 2009 Uniform Crime Report Data 5 6
Page 23 and 24: Types of Cases Investigated by the
Page 25 and 26: Support Division Information • In
Page 27 and 28: Special Response Team (SRT) The SRT
Page 29 and 30: The IND Police and Fire Honor Guard
Page 31 and 32: Public Safety Officer Activity 2009
Page 33 and 34: Annual Payments Received for Police
Page 35 and 36: Monthly Enplanements 2008 and 2009
Page 37: A Few Final Memories Veterans Day T

2009 - Indianapolis International Airport

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