FEDERAL SUPPLY SERVICE Federal Network Systems LLC - Verizon

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educe costs and improve network performance by offering a spectrum of services, ranging from CPE maintenance, up through end-to-end management of customers’ networks via MNS. • MNS FrameWatch. A comprehensive service that includes Verizon-provided CPE, configuration, installation, ongoing maintenance, troubleshooting, monitoring, and service-level reporting for Frame Relay Networks. Verizon provides WAN Management and Router Management. • MNS IPT Watch (IP Telephony Watch). Verizon’s MNS IPT Watch is a comprehensive management solution for the IP Telephony portion of customers’ converged Cisco networks. IPT Watch offers three levels of service–Call Manager/Server Management, IP QoS Fault Monitoring, and IP QoS Performance Monitoring–to meet customers’ specific needs. When bundled with other MNS services like Verizon Data Maintenance and SiteWatch, Verizon can offer a full out-tasked solution, unmatched in the industry, that differentiates us from all the other Cisco equipment resellers. • MNS SiteWatch (management and maintenance). Verizon's MNS SiteWatch is a complete management and maintenance solution for customers’ data networks. SiteWatch offers three service options that give customers the flexibility to meet their specific business needs: Fault Management, Performance Management, and Configuration Management. • Verizon Data Maintenance. A comprehensive offering of support programs, premier in the industry. Data Maintenance provides maintenance and troubleshooting for customers' crucial data networks, and offers everything from telephone troubleshooting to online fault monitoring and onsite parts and labor, depending on which service option they choose: - Next Business Day (NBD) Remote - 4-Hour Remote - 8-Hour Onsite - 4-Hour Onsite - Connectivity Assurance Service • File/Print Services. Verizon supports its customer’s file/print requirements by maintaining and coordinating all file and print activities, including printed reports, and design and development of laser print forms. Services include: - Support and maintain all print hardware - Operate and manage print queues and devices - Prepare reports and distribute on schedule - Monitor and maintain consumables - Ensure all files are available during prime time - Perform activities to ensure data integrity - Execute backup procedure and perform restore when requested - Report storage utilization statistics Please note that installation options vary depending upon location, equipment manufacturer, and type. Locations such as Texas and the tri-state area also have a local Verizon installation/maintenance organization option, as well as National-based service. • Web Services - Verizon Enterprise Advantage. Verizon Enterprise Advantage (VEA) is a comprehensive Web hosting solution set that delivers the benefits of the Internet. From simple dedicated hosting to complex, integrated managed services, Verizon Enterprise Advantage solutions can help companies at each stage of their Internet experience. Verizon Enterprise Advantage consists of three service lines: Enterprise Hosting, Enterprise Performance, and Enterprise Commerce. These service lines encompass modular sets of products and services delivering high-performing Web sites and E-commerce capabilities: - Enterprise Hosting. A modular offering of products and services allows customers to select Packaged Solutions, Complex Solutions, or Custom Solutions. Packaged Solutions are our core offering of pre-engineered platforms. Complex Solutions combine the components of the Common Hosting Platform, client-specific software applications, and services, such as software support. Custom Solutions are available for non-standard configurations.
- Enterprise Performance. High-availability products for Enterprise Hosting customers who have a Web site consisting of multiple servers that require high performance and availability. Enterprise Performance and Enterprise Managed Applications product lines offer performance and commerce functionality to enhance Enterprise Hosting solutions. Enterprise Performance is a suite of performance enhancements designed to ensure server availability (minimum downtime) and server response (minimum delay). Services such as Load Balancing, Site Accelerator, Site Replication, and Traffic Distribution are available under this offering. In addition, more demanding service level agreements are offered under these services: - Load Balancing. This service is for businesses with high-traffic Web sites that require scalability and additional system performance, while minimizing downtime for missioncritical applications. This service balances the traffic load between web servers in the same data center. It automatically routes traffic to other servers if one is down. Load Balancing balances network load by directing network connections to the server with the least number of open connections. It attempts to maintain an equal number of simultaneous sessions on all servers (assuming all servers have the same capacity). A different algorithm is used for servers with large differences in capacity. - Site Accelerator-Web Caching. Caching is based on the idea that some web site content is requested frequently, while other content is seldom requested at all. It places frequently used content closer to end users by geographically distributed caching servers. A web cache is a computer system that monitors web object requests, and stores objects it retrieves from a server. On subsequent requests for the same object, the cache delivers the object from its storage, rather than passing the request on to the origin server. This approach accelerates web page downloads, reduces the number of requests to the origin server, making it more responsive and reducing bandwidth as much as 35 percent. Without caching, all traffic must travel to the origin server every time a page is requested, resulting in potentially long delays and user frustration. Since every web object changes over time, caches also determine whether or not their copy of an object is still "fresh" or whether they need to retrieve a new copy from the origin server. Web caching is particularly suited for static content, such as logos and other images and html. - Traffic Distribution/ Hopscotch. Designed for customers with high-traffic Web sites that are hosted at multiple data centers. Geographically distributed mirrored web servers provide the best end-to-end response and site redundancy. Enterprise Performance products offer a tiered approach to distributed hosting, starting out with local load balancing, moving up to caching, and finally to geographically distributed servers in multiple data centers. - Site Replication. Designed for businesses who need high availability of Web hosting, without the overhead associated with replicating files, and to ensure that content on all servers is synchronized. Distribution hosting in the same or different data centers requires the server content to be mirrored. Site Replicator is a tool for making sure that the content across all servers is the same, and that the data are synchronized. Site Replicator provides automatic content update and replication between a master Web server and multiple slave Web servers. It updates content on a scheduled, periodic, or on-demand basis. - Enterprise Commerce. A combination of pre-configured and custom applications for Enterprise Hosting customers covering a wide range of E-business solutions. • 24/7 Help desk and Applications - Verizon Managed Help Desk Services. Managed Help Desk Services provide customer end users with a single point of contact for computer technical support. The service utilizes highly trained and experienced staff to efficiently support customer end users experiencing problems with their computers. The help desk also assists end users by answering “How To Do” type questions for supported software applications. Verizon provides fast, reliable, and courteous support, meeting today’s demands for efficient computer assistance that increases end user productivity and satisfaction. Our help desks provide solutions for issues that are help desk resolvable, while educating end users in the process. The help desk is staffed to answer every call and provide technical expertise with the initial point of contact, eliminating the
Page 1 and 2: FEDERAL SUPPLY SERVICE AUTHORIZED I
Page 3 and 4: INFORMATION FOR ORDERING OFFICES AP
Page 5 and 6: 8. Trade Agreements Act of 1979, as
Page 7 and 8: 13.1 FEDERAL INFORMATION PROCESSING
Page 9 and 10: the contract, based on the potentia
Page 11 and 12: c. The Contractor agrees to provide
Page 13 and 14: Simulation of thirteen different se
Page 15 and 16: TERMS AND CONDITIONS APPLICABLE TO
Page 17 and 18: ceiling price for individual tasks
Page 19 and 20: 11 INVOICES The Contractor, upon co
Page 21: To facilitate the migration, Verizo
Page 25 and 26: Security Services (Antivirus progra
Page 27 and 28: - Security Awareness Training. Awar
Page 29 and 30: Please note that installation optio
Page 31 and 32: B7. Sustaining Engineer B8. Junior
Page 33 and 34: A. MANAGEMENT (A1-A3) These positio
Page 35 and 36: independently and lead large techno
Page 37 and 38: (3) Education and Other Requirement
Page 39 and 40: corporate Information Management gu
Page 41 and 42: evaluations for vendor equipment. A
Page 43 and 44: (a) Substitution. Two (2) to four (
Page 45 and 46: analyses to provide comparative dat
Page 47 and 48: (a) Substitution. Education may be
Page 49 and 50: (a) Total Experience. Five (5) year
Page 51 and 52: efinements, reducing operating time
Page 53 and 54: (1) Experience Requirements: (a) To
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