SODEXHO ALLIANCE ANNUAL REPORT 2005-2006

The same vision worldwide Together for the future Daily Life Governance and transparency Sodexho in the world
A corporate citizen
creatingsustainable
value
CLIENTS
Developing client loyalty
to progress together
Client retention is a key lever for the Group’s
organic growth strategy. It involves forging
strong, lasting partnerships based on trust,
and is nourished by dialogue and sharing. This
strategy relies on the Clients for Life ® retention
process.
A LEVER FOR INTERNAL GROWTH
Client retention is one of the Group’s major levers of
internal growth. For this reason, Sodexho puts clients
at the core of its organization, decision-making process
and actions, and has made client retention one of
the Group’s foremost improvement indicators.
A KEY METHOD
This initiative relies on a methodology which identifi es
the strengths and weaknesses of the Group’s offers,
introduces required actions, assesses the results
thereby building sustainable relationships based on
trust with each client. This approach has been adopted
throughout the Group, with retention objectives for
each entity.
FULLY ENGAGED TEAMS
Sodexho’s operational managers are trained to manage
partnerships pro-actively and use long-term planning
tools. The wide-scale rollout of the client retention process
demands signifi cant resources to keep everyone in
the organization and at every level on track. Dedicated
retention resources have already been deployed within
many countries with more to follow.
UNITED STATES
Sodexho retains 100% of its Federal Reserve Bank
accounts.
A 25-year client of Sodexho, the Federal Reserve Bank renewed
its contract for 15 sites. Sodexho’s success is based on its strong,
long-term commitment to deliver its clients’ expectations and develop
lasting relationships at the national as well as on the local levels. It is
also a testament to Sodexho’s effi cient organization and the expertise
of its on-site teams.
2005-2006 AWARDS
BRAZIL: AVS Brasil Getofl ex and Siemens named Sodexho “Best Supplier of the year”.
CHILE: Sodexho received recognition for its safety performance
from Anglo American.
UNITED KINGDOM: Marathon Oil Company awarded Sodexho the “Marathon
European Business Unit prize” and named it “HSE Large Contractor of the Year”
for its achievements in Hygiene, Security and Environment.
INFORMATIONS: www.sodexho.com
Sustainable Development report
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