Understand the Culture in Which You Practise Hyperthermia: Are ...

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28 pharmacyconnection • July/August 2009
inspectors’ corner Professional Image Considerations C Brian Hack, Compliance Officer ollege inspectors are in a unique position within the profession in that they can gain insight that comes from visiting hundreds of different community practices every year. Exposure to a wide range of practice environments and various processes and procedures employed in them is often useful to inspectors when advising members of compliance solutions that work well or, conversely, of those that are problematic. This article focuses on some factors in pharmacy design and operation which potentially impact the area directly around the dispensary, and how these factors combine to form the professional image of the pharmacy. White and sterile surroundings do not necessarily equate to a positive professional image. The observations in this article may appear to be common sense, but pharmacists and the environments in which they work in are anything but common! Professional Image The term “professional image” refers to the overall image that a pharmacy projects to current and potential patients. A pharmacy’s professional image has a large subjective component based primarily on observations made from outside the dispensary looking in. The professional image can be indirectly assessed using the requirements laid out in the Drug and Pharmacies Regulation Act (DPRA), along with first-hand observations made by the inspector. Ultimately, a pharmacy’s professional image not only impacts how the public views the pharmacyconnection • July/August 2009 29
Page 1 and 2: July/August 2009 Understand the Cul
Page 3 and 4: contents Prescription Delivery Regu
Page 5 and 6: editor’s message Della Croteau, R
Page 7 and 8: lueprint, which is similar to the c
Page 9 and 10: Proposed PharmD Program Update Coun
Page 11 and 12: Systems to Comply with the Regulati
Page 13 and 14: Larry views his MMT practice as an
Page 15 and 16: piece of paper into the blue box wh
Page 17 and 18: coroner’s report Coroner’s Inqu
Page 19 and 20: • not understanding weather condi
Page 21 and 22: health canada advisories & notices
Page 23 and 24: s Cosmetic Pesticide Ban The new le
Page 25 and 26: pharmacy technician Q&A Susan James
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Page 31 and 32: The Invisible Environment The invis
Page 33 and 34: (b) failed to provide the College w
Page 35 and 36: in this case to require him to incu
Page 37 and 38: focus on error prevention Ian Stewa
Page 39 and 40: laws & regulations Drug and Pharmac

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