FirstCaribbean International Bank Limited
FirstCaribbean International Bank Limited
FirstCaribbean International Bank Limited
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Corporate Profile<br />
<strong>FirstCaribbean</strong> <strong>International</strong> <strong>Bank</strong> is a relationship bank offering a full range of market-leading financial<br />
services through our Corporate Investment <strong>Bank</strong>ing and Retail <strong>Bank</strong>ing segments. We are located in<br />
17 countries around the Caribbean, providing the banking services that matter to our clients through<br />
over 3,400 employees, in 100 branches and offices. We are the largest, regionally-listed financial services<br />
institution in the English and Dutch speaking Caribbean, with over US $9.7 billion in assets and market<br />
capitalisation of US $2.1 billion.<br />
Vision<br />
To be the bank of first choice, leading the region<br />
in building quality relationships with our clients by<br />
providing them with innovative banking solutions to<br />
suit their needs.<br />
Mission<br />
To achieve our vision by fulfilling the commitments we<br />
have made to each of our stakeholders:<br />
• First for Clients – Help our clients achieve what<br />
matters to them<br />
• First for Employees – Create an environment where<br />
all of our employees can excel<br />
• First for our Communities – Make a real difference in<br />
communities in which we operate<br />
• First for Shareholders – Generate strong total returns<br />
for our shareholders<br />
Values<br />
As a member of the CIBC Group of companies, we share<br />
an organisational culture based on core values of Trust,<br />
Teamwork, and Accountability.<br />
Strategic Priorities<br />
These five strategic priorities support our stated vision<br />
and mission:<br />
• Enhancing client value by deepening relationships<br />
• Diversification of our income streams<br />
• Balance sheet management to optimise returns<br />
• Improved productivity & control to improve the<br />
speed and quality of service to our clients<br />
• Leveraging our relationship with our parent, CIBC, to<br />
bring new opportunities to benefit our stakeholders<br />
These priorities are the cornerstone for delivering consistent<br />
and sustainable performance over the long term.<br />
2010 Highlights<br />
First for Clients<br />
During 2010 we focused on improving client experience<br />
through deployment of innovative product and service<br />
solutions to help our clients achieve what matters to them.<br />
Making banking easier and more accessible for all –<br />
• First regional bank to launch Mobile <strong>Bank</strong>ing<br />
• Launched Visa Debit card region-wide<br />
• Enhanced usability at firstcaribbeanbank.com<br />
Providing tailored solutions to unique client groups –<br />
• Introduced small business product suite<br />
• Introduced wireless point of sale solution for<br />
our merchants<br />
• Launched online payroll services and bulk payment<br />
capabilities<br />
• Introduced E-Cheque card for easy payment options<br />
Providing advice and financial solutions for retail and<br />
wealth clients –<br />
• Introduced Financial Health Check service<br />
• Launched CIBC Axiom portfolios<br />
Providing corporate clients with superior relationship<br />
management services –<br />
• Enhanced senior coverage model<br />
• Introduced new capital markets products<br />
Reaching new markets and clients –<br />
• Extended domestic banking services to Curaçao<br />
• Created an innovation lab to foster rapid product<br />
development<br />
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