competence development of logistics centers

3) Warehouse workers
Competence areas 1 2 3 4 5 6 7
A
B
C
D
E
F
G
G
H
Is familiar with
duties connected
to receiving
goods
Is familiar with
duties connected
to goods collection
process
Is familiar with
duties connected
to goods delivery
Is able to support
different
work phases of
the production
process
Is familiar with
duties and systems
involved in
storage control
Takes principles
of sustainable
development
into account
in his/her
work duties
Can maintain
and enhance
customer and
stakeholder relations
Demonstrates
interpersonal
skills
Demonstrates
personal skills
Directs arriving Carries out inspection
of ar-
goods to correct
unloading point riving goods. Records
irregularities
and describes
transport
damage.
Reports irregularities
and damage.
Shelves goods
at collection
point. Inspects
for missing articles.
Makes documents
of goods
being sent. Records
information
in storage
control system.
Sends semiready
products
and packing materials
to production
Supervises product
quality. Follows
up on and
ensures collection
area stock.
Registers reclamations
into
storage control
system
Orders transport
Carries out production’s
forklift
runs on the basis
of system information
Takes inventory Maintains basic
information
of and inspects
stocks. Glancingly
oversees storage spaces.
on products and
quality, checking Carries out necessary
changes
stock codes ID’s.
Records data in in storage information
system
storage control
system.
Works in accordance
with environment
objectives
of company
Cooperates with
other departments
and employees
of the
company
Is able to work
in interpersonal
relations with
different kinds of
people in a manner
conducive to
duties. Works
naturally in different
kinds of
interpersonal
situations
Works conscientiously
and in
a customer-oriented
manner
Uses machines
and equipment
energy-efficiently
and economically,
and uses
them in a safe
manner both indoors
and out
Cooperates with
customers, suppliers
and transporters
as well
as with others
Handles workrelated
documentation
according
to established
norms.
Draws up documents
in linguistically
correct
language. Verbally
expresses self
clearly and understandably
in
a manner conducive
to duties
Takes care of
worker welfare
and health
Prints place and
pallet code for
storage. Shelves
goods according
to storage control
system
Gathers customer
orders. Packs
them according
to directions
Loads goods being
sent according
to transport
instructions
Unloads loads to
the correct places
in production.
Transfers goods
between departments
Is familiar with
storage control
sytems and
equipment including
computers,
touchscreens,
storage
automation,
RFID, operation
control systems
Takes care of
sorting and recycling
and/or reutilization
Takes care of
customer and
partner satisfaction
Presents self
convincingly and
credibly. Familiar
with basic use
of most common
computer
programs. Acquires
and forwards
information
using online
tools. Works
constructively in
team and groupwork
situations
Work in accordance
with laws
and regulations
Receives and
takes care of
customer returns.
Records
information into
the storage control
system
Wraps pallets/
rollers and labels
them
Surrenders
goods being sent
to driver. Inspects
information
and transport
documents
Carries out production
settings
collections
Keeps machines
in running order.
Prioritizes repair
of faulty equipment.
Disposes
of faulty products
properly.
Recognizes new
potential partners
and creates
functional cooperative
relations
and networks.
Manages problem
situations in
accordance with
company norms
and policies
Follows operational
system
directions and
company rules
Moves outgoing
goods to loading
platform
Serves customers
collecting
own deliveries
Inspects production
settings
Avoids use of
disposables and
singly packed
items.Avoids idle
and excess use
work machines
In decision-making
situations, is
capable of comparing
alternatives
and selecting
most appropriate
for situation.
Works
flexibly and creatively.
Forecasts
and prevents
occurence
of problem situations
Possesses project-work
skills
Registers documents
into system.
Registers
completed work
into the storage
control system.
Carries out partial
assemblies
for production
Seeks alternative
modes of operation
in line with
sustainable development
Relates positively
to learning
and recognizes
need to learn
new things, create
ideas, develop
and experiment
with alternative
solutions,
in both
own and department
work. Follows
professional
ethics, such as
non-devulgence
and obeyance of
consumer protection
regulations
Possesses language
skills
Works responsibly,
fairly and
according to
agreements. Behaves
considerately
and keeps
own workstation
and common
areas in order.
Sees opportunities
to enhance
whole organization’s
positive
atmosphere
Makes use of
technology and
information
technology
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