Medway Network Changes - EiS Kent
Medway Network Changes - EiS Kent
Medway Network Changes - EiS Kent
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13-E52<br />
<strong>Medway</strong> <strong>Network</strong> <strong>Changes</strong><br />
URGENT ACTION REQUIRED BY:<br />
Friday 28 June 2013<br />
AUDIENCE:<br />
<strong>Medway</strong> Schools<br />
ATTENTION OF:<br />
Headteacher / <strong>Network</strong> Manager / ICT Coordinator / School Secretary<br />
DESCRIPTION:<br />
<strong>EiS</strong> <strong>Kent</strong> has become aware that <strong>Medway</strong> Local Authority is making changes to its<br />
<strong>Network</strong> and requires some settings to be reconfigured on servers at your school by<br />
August 2013.<br />
If this is not done you may not be able to access the internet, complete remote backups<br />
or use other <strong>Medway</strong> hosted services when you return in September 2013.<br />
Support<br />
If you have any questions about any procedure in this notice please contact <strong>EiS</strong> <strong>Kent</strong>.<br />
Telephone: 01622 672779 | Faxback: 01622 673441 | Email: support@eis.kent.gov.uk
<strong>EiS</strong> <strong>Kent</strong> Information Notice 13-E52 June 2013<br />
Schools are being sent the following information by <strong>Medway</strong>:<br />
“<strong>Medway</strong> ICT is updating the schools DNS service on August 26 2013 which will<br />
have an impact on your school. This information should be passed to the<br />
individual who supports your ICT network or contact <strong>Medway</strong> ICT for more<br />
information. Please make the necessary changes detailed below by August 26<br />
2013:<br />
<strong>Medway</strong> Council - Education DNS Forwarding Server are changing.<br />
Please update with immediate effect the local primary and secondary address for<br />
DNS resolution & DNS forwarding services.<br />
The new server addresses are as follows<br />
<br />
<br />
Primary 192.168.104.17 [schextdns0.medway.org.uk]<br />
Secondary 192.168.104.18 [schextdns1.medway.org.uk]<br />
For reference they were previously<br />
<br />
<br />
Primary 192.168.242.23 [ns0.medway.org.uk]<br />
Secondary 192.168.242.24 [ns1.medway.org.uk]<br />
It should be noted that the old server's (192.168.242.23, 192.168.242.24) will be<br />
decommissioned approximately midday on August 26 2013<br />
<strong>Medway</strong> ICT”<br />
As <strong>EiS</strong> <strong>Kent</strong> customers we are happy to make the changes on your behalf during July<br />
2013 using a management system called CentraStage. This product will be installed on<br />
servers in your school that <strong>EiS</strong> support and will we will use it to carry out the changes<br />
without you being involved. CentraStage can then be used for any other changes and to<br />
quickly fix issues in the future.<br />
CentraStage enables <strong>EiS</strong> to remotely monitor computers on your network for software<br />
and hardware issues and deploy scripts which we would use to make the change on this<br />
occasion. It does not monitor your data, including SIMS. If you agree to the installation<br />
of CentraStage we will enable ‘privacy mode’ so <strong>EiS</strong> cannot connect to the devices (other<br />
than servers), without your permission. The CentraStage product enables <strong>EiS</strong> to detect<br />
hardware and software issues, before they become a major problem. In fact, during our<br />
testing of the product, we have already improved our response time to recover a user<br />
device and a server as we could do this remotely, whereas without CentraStage we<br />
would have needed to make a site visit.<br />
If you decide to have CentraStage installed on your school servers, we will always<br />
communicate any proposed changes to you prior to any changes being made and there<br />
will be an opportunity for you to opt out, at any time.<br />
© <strong>EiS</strong> <strong>Kent</strong> Page 2
<strong>EiS</strong> <strong>Kent</strong> Information Notice 13-E52 June 2013<br />
We will need your permission to install CentraStage onto your school servers. To do<br />
this, we require an email from your school email address, from the person with authority<br />
to provide this permission. Please email us at support@eis.kent.gov.uk with<br />
‘CentraStage Approval’ in the subject title by Friday 28 June 2013.<br />
Upon receipt of your approval, we will contact you in the near future to arrange for<br />
CentraStage to be installed on your curriculum and admin servers, so changes can be<br />
automated from now on.<br />
However, if you do not want CentraStage installed <strong>EiS</strong> will make the changes manually.<br />
In this instance, please contact the <strong>EiS</strong> <strong>Kent</strong> Service Desk to arrange a time for the<br />
<strong>Medway</strong> DNS <strong>Changes</strong> to be applied<br />
IMPORTANT - If we do not support your curriculum server you will need to talk to your<br />
third party technician as soon as possible so they can make the change for you.<br />
If you have any queries please contact the <strong>EiS</strong> <strong>Kent</strong> Service Desk<br />
© <strong>EiS</strong> <strong>Kent</strong> Page 3
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