panhandle lumber & supply - Westflorida.coop

For Sale (continued)
Sliding glass 2-door refrigerator/
cooler; 593-5101.
2001 Chevrolet Silverado, 4WD,
no motor or transmission, sell for
parts only; 593-5065.
1983 30 HP Yamaha boat motor
w/controls, $900 OBO; 593-1248.
Honda Big Red 3-wheeler, for
parts, engine runs; Coastal hay,
excellent quality, stored in barn;
592-4798.
Coastal hay, 5x5 rolls fertilized,
excellent quality, stored in barn;
Uniflame grill, 4- burner, great
shape; 592-4798.
1997 Ford Expedition, Eddie
Bauer Edition, 4WD, $3,500 OBO;
592-4055, after 5 PM.
1985 Chevy Celebrity, font & rear
seats, $30; 1985 Chevy van, custom
interior, broke plastic on grill,
needs motor, $400; 592-2898.
Solid oak bedroom set, mirrored
headboard, twin mattresses & box
springs, 8 drawer dresser w/mirror,
5 drawer dresser, $900; 592-2507.
2005 MH 3/2 DW, 5 wooded
acres, 24x56 shop, 16x28 garage,
16x24 screened porch,
pond, & 2007 2/2 MH, Dellwood,
$149,900; 592-2507.
2 gentle ponies; 2 barrel horses;
several others to choose from;
saddles & tack; treeing Walker
Coon dogs; 592-2494.
Jayco Pop-up Camper. $2,300.
638-2999.
Page 8
Want A Quicker Outage Response Time?
Account Number Name Rate Class Telephone Location Number Meter Number
0000000 James Doe 1 1 (850) 638-#### 0000001234 00001234
When severe weather or
widespread outages occur, the
cooperative uses its automated
Power Outage Response Call
Handling Equipment or PORCHE
system. West Florida Electric
Cooperative (WFEC) has recently
updated its automated outage
response system for our members’
benefit. Before these updates, the
PORCHE system was easy to use,
guiding you through an outage
reporting process that allowed
information to be entered using a
touch-tone phone or by speaking
answers to the system prompts.
If circumstances permitted, a live
operator could also be accessed by
staying on the line. 2654101
It is our hope that recent updates
make the system even easier to
use. However, please remember
to allow sufficient time for repairs
to occur before calling WFEC to
report your outage again, especially
during major weather events like a
hurricane. WFEC’s linemen work
hard to restore electric service to
members as quickly as possible, but
some repairs may take a lot of time.
With the upgraded system, when a
member calls to report an outage,
they will have the option to enter
not only their telephone number,
but also their account number or
meter number. This will provide our
dispatchers with the most accurate
and up-to-date information available.
“These upgrades are the result of
the mass exodus from land lines to
the exclusive use of cell phones,”
said Penny Hagan, Member Services
Manager. 3626301
Solely using phone numbers
to pinpoint an outage location
has become a problem since our
members are migrating to the use of
cell phones alone. The co-op may
not have a members’ correct phone
number on file if their phone number
has not been updated recently on our
billing system. 2976408
The new information that may be
entered into the PORCHE system is
located on the top of your monthly
billing statement. It might be a good
idea to keep a bill on the refrigerator
or in a drawer near the phone so the
information you need to report an
outage with is handy when you need
it. The meter number is the 8-digit
number located on your meter.
Please check the phone number
located on the top of your bill to
see if it is correct. If this number
is not accurate, please update this
information with the cooperative.
The account number and meter
number of your home are also listed
on the top portion of your monthly
bill. 3489301
The announcements on the
PORCHE system will no longer
be the same when reporting an
outage, so it is very important to pay
attention and listen to the prompts so
the correct information is provided
to the dispatcher. It is our hope that
these upgrades will not only improve
our outage response times, but also
make the outage reporting process
easier for our members.
WFEC asks that our members be
patient with us during this transition.
Some glitches may occur during
this process to update the system so
if you encounter a problem when
reporting an outage, please bring
it to our attention during normal
business hours (8 AM – 5 PM,
Monday through Friday).
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